Job Search Results for call center

Insight Global is seeking a Customer Service Representative II to support one of our clients in the semiconductor equipment industry. This individual will serve as the primary point of contact for... More assigned customer accounts, managing the full lifecycle of customer orders while coordinating closely with internal supply chain, operations, engineering, and account management teams.This is a highly visible, customer-facing role that combines customer service, order management, supply chain coordination, and account support. The ideal candidate will have experience supporting business-to-business (B2B) customers, managing high-value orders, and communicating across multiple departments to ensure customer needs are met in a timely manner.This is not a traditional call center or technical support position. Instead, this person will act as the central hub between customers and internal teams, helping facilitate order fulfillment, spare parts support, inventory coordination, and ongoing customer communication.Day-to-Day ResponsibilitiesManage customer accounts and serve as a primary point of contact throughout the order lifecycleProcess customer orders, purchase orders, quotations, and related documentation within ERP systemsProvide customers with order status updates, shipment information, pricing details, and general account supportCoordinate with supply chain, warehouse, engineering, and account management teams to ensure customer requests are fulfilled accurately and on timeResearch inventory availability and coordinate the release and shipment of spare parts and equipmentEscalate customer inquiries to the appropriate internal teams and communicate updates back to customersMaintain accurate customer records, transactions, and account documentationSupport after-hours emergency order fulfillment through a rotating on-call scheduleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Client Services Specialist for a top financial services client. This candidate will serve as a primary point of contact for customers, delivering high-quality support... More across phone, email, and in-person interactions. They will troubleshoot issues, assist with account-related needs, and provide guidance on financial products and services. The ideal candidate is detail-oriented, bilingual, and thrives in a fast-paced environment while maintaining a strong focus on customer satisfaction and compliance.Day-to-Day:Respond to incoming customer calls and emails in a timely and professional mannerResolve customer issues and queries on first contact while building strong relationshipsAssist customers with account openings, transactions, and in-branch supportIdentify customer financial needs and guide them to appropriate resources or channelsMeet KPIs related to call quality, productivity, and response timesStay up to date on products and services offeredEnsure compliance with internal regulations and proceduresPerform additional administrative and support duties as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto. This role will be responsible for end-to-end... More technical solution design across large-scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment.The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future-ready contact centre solutions.Responsibilities include the below: -Lead end-to-end solution design for Contact Centre initiatives, from early business ideation through implementation-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach-Translate business needs into clear, scalable, and supportable contact centre designs-Own solution designs across core contact centre services including:Call recordingWorkforce management / call force managementAgent desktopIVR and self-service-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)-Act as a senior design authority, reviewing and influencing technical decisions across programs-Work closely with program managers to ensure purpose traceability and requirements-to-function alignment-Produce clear, well-structured solution design documentation and present designs to both technical and non-technical audiences-Provide mentorship and guidance to other designers and technology team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day:? Lead the design and application of low- and medium-voltage switchgear systems? Develop and review one-line diagrams, system architectures, and equipment layouts? Define and validate bus... More configurations, breaker arrangements, and transfer schemes? Configure, program, and troubleshoot protective relays (Siemens preferred)? Support PLC-based transfer logic and control system integration? Review and approve electrical and mechanical switchgear designs? Lead Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)? Support and execute commissioning activities, system validation, and troubleshooting? Review customer specifications and ensure compliance with design requirements? Provide technical guidance to manufacturing, field service, and project teams? Serve as the switchgear and power systems SME across engineering and field organizations? Participate in customer design reviews and technical discussions? Develop engineering standards, best practices, and technical documentation? Provide on-call technical support when requiredJob Description:Insight Global is seeking a Senior Controls Engineer ? Critical Power for a leading critical infrastructure and power systems organization. This individual will serve as a technical authority for low- and medium-voltage switchgear systems supporting high-reliability power applications. The ideal candidate will own complex switchgear designs from concept through commissioning, including system architecture, protective relay configuration, transfer schemes, and overall system integration. They will lead FAT/SAT activities, provide expertise during field commissioning, and collaborate across engineering, manufacturing, and customer-facing teams. This is an excellent opportunity for a power systems professional who enjoys solving complex electrical challenges, driving technical decisions, and supporting mission-critical projects in data center, industrial power, utility, and infrastructure environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios through services ranging from call center... More support to full account management. This role centers on vendor sourcing, outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Key responsibilities include researching service providers, managing onboarding documentation, maintaining accurate records, and supporting vendor compliance efforts. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Testing & Technical Support ? Travel to customer sites to inspect, test, troubleshoot, commission, and collect diagnostic data on electrical systems? Maintain, test, repair, rebuild, and... More replace low-, medium-, and high-voltage switchgear and circuit breakers? Test and inspect low-, medium-, and high-voltage cable installations? Maintain, test, and repair transformers and related electrical equipment? Test and calibrate solid-state and electromechanical protective relays? Perform low- and medium-voltage motor control center (MCC) and contactor testing? Start up, troubleshoot, and assist with repairs to generator controls and transfer schemes? Support testing and commissioning of protection and control systems for high-voltage substations? Sample insulating fluids and assist with interpretation of test results? Troubleshoot and service automatic transfer switches (ATS)Project Coordination & Documentation? Track assigned project scope and communicate progress to leadership and customer management? Accurately document test results and complete detailed field service reports? Review and submit timecards, expense reports, and project documentation on timeSafety & Compliance? Complete Job Hazard Analyses (JHAs), including arc flash and shock hazard assessments? Maintain strict compliance with all applicable regulatory, safety, and quality requirements? Participate in a rotating emergency on-call scheduleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position OverviewThe Investor Relations Specialist plays a critical role in supporting our Dispositions team by identifying and qualifying investor buyers, maintaining an organized database, and... More helping drive successful property sales.This position is ideal for someone who thrives in a fast-paced, performance-driven environment, is comfortable with high-volume outreach, and is excited to learn the real estate investment business from the ground up.Key ResponsibilitiesProspect daily for new cash and institutional buyers through phone, text, email, and social platformsConduct structured qualification calls to assess buyer criteria, funding capacity, and timelinesMaintain accurate and up-to-date records in CRM systems, including tagging and segmenting buyer profilesOrganize buyers by geography, property type, price range, and investment strategyMeet or exceed weekly KPIs, including call volume, conversations, and new qualified buyers addedAssist in building targeted email and SMS marketing campaigns for property releasesCoordinate property walkthroughs with qualified buyers and internal team membersGather and document post-showing feedback to improve marketing and sales effortsPerform routine database maintenance, including cleaning and deduplicationRespond promptly to inbound inquiries via phone, text, and emailParticipate in ongoing training, role-playing, and coaching sessionsSupport additional team projects and administrative tasks as neededCompensation 50,000kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Network Engineer will architect, design, and support complex enterprise network infrastructures. This includes new solution design, enhancement of existing architectures, and leading end to end... More implementation efforts with minimal supervision. The role supports mission critical systems, ensuring network availability, scalability, performance, and compliance with organizational SLAs. KEY RESPONSIBILITIES?Lead complex network design and deployment initiatives from concept through implementation?Serve as a subject-matter expert on network planning, architecture, and technologies?Develop technical standards, documentation, and implementation guidelines?Provide advanced troubleshooting and root cause analysis for high impact issues?Evaluate emerging technologies and recommend solutions to enhance performance and reliability?Interface with vendors for hardware/software selection and escalations?Partner with and provide oversight to network services outsourcing/managed service partners, including SLA review?Perform system upgrades, maintenance, and capacity planning?Ensure network performance, availability, and reliability through proactive monitoring?Create and maintain detailed network documentation?Participate in a departmental on call rotation?Collaborate cross functionally with leadership, stakeholders, and technical teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As an enrollment specialist, you will work onsite to support the Health Insurance sales representatives with over-the-phone enrollments. The reps will transfer calls to you, in which you will read a... More script and enter enrollment application information in the system for Medicare clienteleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less