Job Search Results for call center

A company in the Grand Rapids area is looking for Patient Service Representatives to join their team. This company is a first-of-its kind financial security solution that provides a resource to help... More patients bridge the gap between the high cost of healthcare and their financial wellbeing. Patient Services Representatives are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. They are the first point of contact for patient questions. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to delivering exceptional customer service in a dynamic environment. This position is onsite at our Grand Rapids location. Responsibilities include: ?Consulting with patients on the company services to provide the best solutions for their health and financial well-being. Candidates should be comfortable discussing outstanding balances and requesting payment plans when appropriate.?Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus. ?This role requires managing a high volume of inbound and outbound payment calls to patients. ?Must demonstrate strong adherence to compliance driven policies, procedures, and scripts to ensure consistency and accuracy in all interactions.?Maintaining patient accounts and information while adhering to HIPAA guidelines.?Responding to patient inquiries with compassion and active listening to select the best solution efficiently.?Resolving patient technical issues with patience and understanding. ?Identify additional needs patients may have and routing them to the appropriate department help them. ?All other duties as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking... More inbound phone calls from truck drivers, shop foremen, dealership technicians, or warranty analysts. They will assist in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will join a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior Network Engineer to support, automate, and troubleshoot enterprise network infrastructure. This role will focus on developing automation scripts for Layer 2 and Layer 3... More networking, including VLAN creation, VRF provisioning, routing, and BGP, while also serving as a senior escalation resource for manual troubleshooting and operational support.The ideal candidate has strong hands-on networking fundamentals, experience automating repeatable network tasks, and is comfortable stepping in during incidents, maintenance windows, and standby/on-call rotations to restore and stabilize services.Design, implement, and support enterprise Layer 2 and Layer 3 networksConfigure and troubleshoot:VLANs, trunking, and switchingVRFs and inter-VRF routingBGP peering, route advertisements, and routing policiesPerform network changes, upgrades, and maintenance in production environmentsParticipate in standby/on-call rotations to support critical network servicesAct as a senior escalation point for complex network issues and outagesPerform root cause analysis and provide post-incident documentationTroubleshooting & SupportManually troubleshoot network issues across data center, WAN, and campus environmentsUse CLI-based troubleshooting to diagnose Layer 2 and Layer 3 issuesSupport operational teams during incidents and change windowsAssist junior engineers with troubleshooting, best practices, and technical guidanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios through services ranging from call center... More support to full account management. This role centers on vendor sourcing, outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Key responsibilities include researching service providers, managing onboarding documentation, maintaining accurate records, and supporting vendor compliance efforts. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is working to identify an Office Assistant (OA) to join the team of a behavioral health client in Union City, CA. This individual will serve in an administrative support role in a... More fast-paced outpatient behavioral health center. This position is responsible for patient intake, scheduling, phone calls, records management, and coordination with staff to ensure efficient daily operations.The ideal candidate is organized, detail-oriented, comfortable handling high call volume, and experienced working in a healthcare or mental health setting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Proactively monitor availability and performance of the (client) network and infrastructure using various tools. ? Respond to alerts, incident tickets and email requests presented to Network... More Operations? Work as first level escalation for NOC 1? Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed? Perform daily routines and tasks as required? Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures? Accurately document all issue details in appropriate ticket or notification tools? Assist in communication and notification of major events to internal teams? Assist with modification and creation of standard operating procedures? Ensure appropriate communication occurs between shifts ? Additional duties and responsibilities as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. The KYC Operations Manager leads the First Line Operations group, overseeing a team of... More analysts responsible for customer onboarding and KYC (Know Your Customer) compliance. This role reports to the Head of Operations and works closely with Compliance leadership.Key Responsibilities:-Manage the client onboarding process, ensuring documentation is complete and accurate.-Supervise analysts handling new institutional account requests.-Assess and escalate risks in onboarding cases.-Identify and implement process improvements for onboarding.-Provide management reporting and ensure timely delivery of targets.-Maintain and update systems in line with new KYC requirements and product launches.-Perform quality reviews on client applications.-Partner with Compliance, Engineering, Product, andOperations to execute Gemini?s global KYC program.-Stay updated on global KYC regulations and best practices.-Support regulatory exams, audits, and reviews related to KYC.This is a 6-month contract-to-hire position with an hourly pay of $40-$45/hr, depending upon qualifications and years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a senior-level Network Engineer?to design, implement, and support enterprise network infrastructure across on-prem and cloud environments. This role serves as a Subject Matter Expert... More (SME), driving strategic initiatives, supporting daily operations, and mentoring junior team members.Core ResponsibilitiesDesign, configure, and implement enterprise network systemsSupport and troubleshoot LAN, WAN, SD-WAN, wireless, firewall, VPN, and voice environmentsMonitor network performance and optimize for availability and scalabilityProvide after-hours on-call support and incident managementParticipate in IT and business partner meetingsEnsure adherence to SLAs and operational goalsLead or contribute to network projectsMentor and guide team membersKey Tools & TechnologiesCisco CLIVeloCloud SD-WANPalo Alto firewallsWireless ControllersCisco Nexus DashboardAruba CentralSalary: 120-140kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less