Job Search Results for call center

NOC Technician Job Description:Shifts: The FiberNet NOC operates on a 24x7 basis and NOC staff monitor the network on a three-shift schedule. Staff are expected to work any shift as assigned.-Sun --... More Thursday 6am -- 3pm -Sun -- Thursday 2pm - 11pm-Tue -- Saturday 10pm -- 7amWork Duties:-Montgomery County is seeking experienced NOC Engineers to support a 24x7x365 enterprise operations center. -Staff will support a 24x7 FiberNet Network Operations Center (NOC) serving Montgomery County Government Departments and County Agencies including Montgomery County Public Schools, Montgomery College, Washington Suburban Sanitation Commission, Washington Metropolitan Park & Planning Commission and Housing Opportunities Commission. -Duties focus on the overall operation of the County's FiberNet composed of over 600 miles of optical fiber, 1200 Cisco switch/routers, Aruba 802.11 Access Points and all supporting infrastructure. -Other network topologies include Passive Optical Network (PON) sites and Dense Wave Division Multiplexing (DWDM) sites. -The NOC Engineer will be responsible for monitoring network dashboards, analyzing problems, troubleshooting incidents, coordinating and reporting all operational information concerning the enterprise network infrastructure. -The successful applicant will serve as an on-duty and on-call technical resource to resolve complex issues and support staff for network related issues. -There may be shifts where you will be the sole engineer and you must be able to calmly multi-task, apply critical thinking, and perform duties efficiently. -Staff must be capable of responding to network faults and supporting service provisioning & delivery in FiberNet. -Acceptable candidates must be available to work in the following two capacities: NOC Engineer and NOC Field Technician. It is expected that most time will be spent working as a NOC Engineer with time out of the rotation to work closely with associates on service delivery and problem resolution in the field.Conversion Salary Range (conversion not guaranteed): $50k - $60k based on experiencePay Rate Range: $24/hr - $28/hr based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Network Analyst/Technician supports the configuration, installation, maintenance, and troubleshooting of network services and devices.In the Network Operations Center, the analyst monitors... More critical processes for our clients enterprise-wide systems and applications, ensuring job completions, addressing interruptions and failures, and interacting with programmers and requestors to resolve issues.PRIMARY RESPONSIBILITIES:Resolves issues in a timely manner.Provides technical expertise for network infrastructure designs, expansions, and configurations.Maintains 24/7 coverage and on-call support to restore service and maintain service levels.Installs, configures, maintains, and troubleshoots network services and devices.Resolves network issues with customers.Performs inspections and upgrades.Develops and maintains documentation.Troubleshoots and tests network services.Performs troubleshooting, testing, scripting, and coding.Supports systems and configuration changes without direction.Compensation:52K-75K Annually; exact compensation will be based on years and level of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking for a Registered Nurse to join their healthcare clinic in the South-Central Area of Los Angeles, CA. This position is schedule from 8am-4:30pm Monday to Friday,... More with no on call and no weekend shifts. This care center oversees about 100 patients today, this Registered nurse will be responsible for the care of 4-10 patients daily. Duties include in person health assessments, medication administration, wound care, phlebotomy, collaborating with medical staff and more! If interested, please apply today! The hourly range for this position is $35-$55. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in Norfolk, VA. Job duties include supporting the risk... More compliance group and will examine, assess, and combine data to provide information for their clients. They will provide administrative procedures and oversee all client's payrolls, working alongside banks. They pay rate is $20/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large wholesale distributor is seeking a professional Mobile/Tablet IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or... More onsite repair or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. In this role specifically, you will handle all the tickets pertaining to any mobile devices or tablets. Someone well versed in apple products would be ideal! Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment. Responsibilities may include:Manage a comparable case assignment load as assigned by management. Able to work independently in an efficient manner until case it completed to user satisfaction.Technician may be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.Prepare and image machines for field deployment.Replace internal components of computer assets.Technician must be familiar with software installation and required maintenance.Technician must be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is Insight Global is seeking a System Engineer to join a major data center client of ours. This role is a hybrid role, but you need to be within driving distance of one of the... More following cities: Las Vegas, Reno, Austin, Atlanta, Grand Rapids. We are looking for candidates with advanced experience or certification in Windows, Linux, or VMware toolsets. Common tasks for this role include PowerShell scripting and automation, Jira Service Desk administration and automation, Ansible Automation, Intune and SCCM administration, JAMF administration, Configuring Load Balancers, Microsoft 365 experience, and Windows, Linux, and VMware server troubleshooting. Some nice to have certifications to look for are MCSA, MCSE, SC-900, AZ-500, AZ-900, RHCSA, RHCSE, VCP, A+, Network+, Security+.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is searching for a Financial Services Representative II (Inbound) for a large banking client. This individual will be responsible for responding to telephone inquiries from clients... More regarding the bank's financial products and services, identifying immediate client needs to further deepen the client relationship. The role demonstrates solid written, verbal and interpersonal skills to meet client satisfaction and productivity targets by understanding client needs, offering a resolution of issues and actively promoting the bank's full range of products and services based on their financial needs and goals. The Financial Services Representative II, TB Inbound interviews applicants for loans, mortgages, and lines of credit, and facilitates clients' deposit accounts and investment. The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us. Additional information:You will work in a fast-paced Contact Centre where you'll have meaningful client-focused conversations. As an Inbound Financial Services Representative, you'll be the first point of contact for clients calling in with questions or requests related to their banking needs. You'll deepen relationships by understanding the client's needs, and quickly resolving issues or problems.You'll proactively identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more. You'll educate and assist clients using the bank's digital capabilities.How you'll succeed: *Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right bank contacts to enable their financial success. *Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused to identify opportunities to help our clients. *Efficiency -- Understand that the client's time is valuable and effectively complete their request.Strong knowledge of the client's systems and products to allow quick resolution of problems. *Product knowledge - Deeply understand client's suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within the bank to assist clients on additional needs *Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Customer Experience Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee... More production and quality. As the Manager, you will provide oversight and coaching of staff to achieve department goals. The Customer Experience Manager will: Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment DivisionManage, monitor and measure the performance of queues and processesManage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and trainingOversee coordination within the division and across all areas within Pennymac to ensure consistent and proper executionEffectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutionsDevelop new and more innovative, efficient processes to improve overall end to end cycle times or improve qualitySupport, recommend and implement technology initiativesRoutinely review staff performance of key metrics and work with staff daily to improve performancePerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organizations desired culture and values Pay Range 36/hr + $75-100K Conversion Salary RangeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less