Job Search Results for call center

An employer in the Cincinnati area is seeking a Video Operator to manage the retention and organization of video surveillance footage for customer incidents in a major grocery retail environment.... More This role serves as the primary contact for video evidence needs, supporting liability claims, legal proceedings, and safety initiatives, while collaborating with store teams, safety associates, and law enforcement to ensure compliance and maintain high standards of integrity.Key Responsibilities:? Capture, organize, and retain video footage for general liability claims, workers? compensation, law enforcement requests, and Organized Retail Crime investigations? Monitor sweep program compliance and review logs/video to verify sweeps before incidents? Report safety concerns and potential fraud to the Safety Department and Senior Video Operator? Monitor and troubleshoot store camera systems; coordinate repairs and technical support as needed? Prepare and submit tracking spreadsheets; maintain organized logs of all video claimsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Serve as the primary point of contact for escalated technical issues. -Serve as the primary point of contact for the federal client for all OSC issues. -Ensure all requests are logged, prioritized,... More and resolved within the SLA. -Assist with complex technical troubleshooting and resolution. -Ensure high-quality support and timely responses to user requests. -Develop strategies for improving your OSC performance and customer satisfaction. -Communicate effectively with end users regarding their technical issues and resolution steps. -Track and report on team performance metrics (e.g., response time, resolution time, ticket volume). -Maintain and manage the OSC tools, software, and ticketing systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The DSE/DCL Product Manager manages to the product strategy and roadmaps for products, horizontal and vertical, that provide services and capabilities for multiple channels, and users/clients that... More provide value through operational efficiency, increasing revenue, and cost reduction. In this position, you will provide support for multiple applications, including those used at international sites. This role will serve as liaison with operations partners and end-user teams to ensure successful use of the applications. The ideal candidate will have both a deep understanding of product management with respect to mobile & web technology, native application development, backend services, development as well as the ability to manage the development pipeline and team priorities across multiple teams/disciplines against a prioritized roadmap. Product Manager will write requirements for sustainment feature enhancements and actively engage with partners from various teams including design, engineering, and operational end-users to ensure accurate implementation and successful launch of those enhancements. Additionally, this position will include administering configurations (e.g., Cast Member access), reviewing user-reported issues, developing documentation and processes to ensure security compliance, reporting, and working with multi-functional teams on a variety of initiatives that leverage the applications.Key Deliverables & Success MetricsProduct Roadmap Vision & Execution: Deliver and continuously iterate on a prioritized, timebound product roadmap for the system, blending the business capability requirements with technical currency and advancement.Advance the API Economy: Reduce duplication of redundant services by negotiating API specs across multiple channels and stakeholders. Near term, drive adoption and migration from legacy APIs and data feed jobs to modernized APIs.Product Documentation: Leveraging architecture and documentation tools like BlueDolphin, Swagger, Apigee, fully document the supported and available functionalities of the system.Technical Requirements & Backlog: Well-defined and groomed backlog that aligns with business and engineering goals.Stakeholder Satisfaction: High alignment between business, experience product, and technical teams, with strong feedback loops.Adoption & Performance Metrics: Measures KPIs of the system to include performance, resiliency, reliability, MTTR, speed to market. Leverages data to set targets and improve KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Project Manager to join one of North America's largest retail and wellness companies. The Project Manager will be joining the Guest and Educator Technology Enablement... More team that will be supporting the implementation of new telephony systems to better support guests and educators of the brand. The ideal candidate will help support the new implementation of Amazon Connect. You will be responsible for running daily standups, working with the business and technology stakeholders, as well as ensuring the project is on track and meeting target deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description:Insight Global is seeking a skilled Client Service Representative II to support our international fortune 500 banking partner to join their Client Processing team. The Client Service... More Rep II will be primarily responsible for taking financially focused trade calls for multiple management companies. This team provides an elite, quality customer service, educational support to their customers on a daily basis. They create a culture of breeding leaders, inspiring innovative thinking, and developing successful career paths by multi-tasking and educating their callers with accurate information. This includes a sharp focus on superior phone interaction techniques, accurate account transaction processing in a time sensitive manner and detailed problem resolution.Responsibilities:?Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.?Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.?Provides product knowledge and technical assistance as necessary.?Responds to customer inquiries.?Investigates and corrects errors in customer accounts and statements.?Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.?Enters information a computerized database.?Communicates any problems or issues to management.?To perform this job successfully an individual must be able to perform each essential duty satisfactorily.?Responds to customer verbal and/or written inquiries.?Records details about customer inquiries. Helps resolve complicated customer complaints.?Coordinates and expedites customer inquiries to other departments for resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients in Virginia Beach, VA. The Network Administrator ? Nightwatch ensures 24/7 network availability. Working within the Network... More Operations and Security Center (NOSC), you will operate, maintain, and troubleshoot multi-classification LAN, WAN, and VPN infrastructure. This position follows a Panama shift schedule (6 PM?6 AM), rotating long and short weeks to provide continuous coverage. There will need to be a willingness to work evening, night, and weekend shifts, What you will do?Maintain uninterrupted operation of local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN).?Plan, evaluate, and coordinate installation or reconfiguration of data and voice communication hardware/software.?Troubleshoot network connectivity issues?WAN circuits, equipment failures, router/switch configurations, firewall access control lists, VoIP device registration, and cryptographic device keying.?Coordinate with Navy, DISA, and commercial carriers for circuit implementation and fault resolution.?Ensure Information Assurance compliance through IOS upgrades, device configuration changes, and firewall ACL verifications.?Monitor network performance and conduct short- and long-range capacity planning.?Develop and maintain network documentation and standard operating procedures.?Propose cost-effective network design enhancements based on current usage and future requirements.?Coordinate third-party maintenance and restoration support at remote sites.Compensation: $38/hr to 43/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?You will provide premium-tier technical support for Firewall and Security Cloud Control (SCC) to customers, partners, account teams, and other Technical Assistance Center engineers.?You can apply... More your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.?You will also provide technology/product training and intellectual property material as required.?You'll act as a focal point for large account network problem resolution.?You can effectively utilize moderate to complex lab setups to recreate and solve problems.?United States public sector customers have specific location and citizenship requirements, necessitating a US person on US soil for this role.?You possess the ability to quickly analyze and understand complex technical environments and use evidence-based troubleshooting to narrow down the scope of a problem in search of a resolution.?Provide advanced technical troubleshooting and problem resolution for network security products and services, ensuring timely resolution of customer issues.?Act as a subject matter expert (SME) for public sector customers, addressing their needs and coordinating seamlessly with internal teams to resolve complex challenges.?Ensure all technical solutions and engagements comply with relevant federal security policies and procedures.?Reproduce and solve customer issues leveraging on-site and virtual labs.?Partner with engineering, product management, and professional services teams to escalate and resolve issues, advocate for customer needs, and influence product enhancements.?Participate with peers in a compensated on-call rotation to support public sector customers outside of standard business hours.?Handle a wide variety of technical support problems?from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.?Submit complete and correct defect reports with collaboration and supervision.?Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.?Collaborate with other engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.?Work cross-functionally to develop and deliver customer-focused solutions, knowledge articles, and best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients in Virginia Beach, VA. The Network Administrator ? Nightwatch ensures 24/7 network availability. Working within the Network... More Operations and Security Center (NOSC), you will operate, maintain, and troubleshoot multi-classification LAN, WAN, and VPN infrastructure. This position follows a Panama shift schedule (6 PM?6 AM), rotating long and short weeks to provide continuous coverage. There will need to be a willingness to work evening, night, and weekend shifts, What you will do?Maintain uninterrupted operation of local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN).?Plan, evaluate, and coordinate installation or reconfiguration of data and voice communication hardware/software.?Troubleshoot network connectivity issues?WAN circuits, equipment failures, router/switch configurations, firewall access control lists, VoIP device registration, and cryptographic device keying.?Coordinate with Navy, DISA, and commercial carriers for circuit implementation and fault resolution.?Ensure Information Assurance compliance through IOS upgrades, device configuration changes, and firewall ACL verifications.?Monitor network performance and conduct short- and long-range capacity planning.?Develop and maintain network documentation and standard operating procedures.?Propose cost-effective network design enhancements based on current usage and future requirements.?Coordinate third-party maintenance and restoration support at remote sites.Compensation: $38/hr to 40/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to day:A client of Insight Global is looking for a Custody Operations Specialist to join their Global Network Management team of 8 in St. Paul, MN. This person will be the first point of contact... More for the Global Custody organization as they play a role in the onboarding of clients in trust accounts and the global market within trust accounts. They will be managing high level relationships with external parties of varying account types such as individual holders, investment advisors, brokers, and high level partners. As well as communicating with different business line officers, VP's, and admin interim while facilitating the opening of accounts for trust funds or individuals. This person must be a critical thinker who is detail oriented, well versed in Excel, and an excellent communicator. We can pay between 18/hr-19/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less