Job Search Results for call center

The Network Analyst/Technician supports the configuration, installation, maintenance, and troubleshooting of network services and devices.In the Network Operations Center, the analyst monitors... More critical processes for our clients enterprise-wide systems and applications, ensuring job completions, addressing interruptions and failures, and interacting with programmers and requestors to resolve issues.PRIMARY RESPONSIBILITIES:Resolves issues in a timely manner.Provides technical expertise for network infrastructure designs, expansions, and configurations.Maintains 24/7 coverage and on-call support to restore service and maintain service levels.Installs, configures, maintains, and troubleshoots network services and devices.Resolves network issues with customers.Performs inspections and upgrades.Develops and maintains documentation.Troubleshoots and tests network services.Performs troubleshooting, testing, scripting, and coding.Supports systems and configuration changes without direction.Compensation:55K-80K Annually; exact compensation will be based on years and level of experience.Shifts are 4x10; 3 times available Sun - WedWed - Saturday6am-5pm (flex)5pm - 6am (flex)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Network Engineer to support a large aerospace client in Southern California. This individual will support proprietary programs network operations. The responsibilities... More include designing, implimenting, and maintaining network infrastructure to ensure reliability connectivity and performance for critical systems and applications with varying operating systems and hardware interfaces. Day to day activities include participating in on-call support rotation to address network incidents and outages as they arise. Individuals will be responsible for designing, configuring, and maintaining network infrastructure, including routers, switches, firewalls, and VPNs to support operational requirments, monitor network performance and troubleshoot issues to ensure optimal functionality and minimal downtime. This postions is on-site in Seal Beach, CA or Titusville, FL, or Herndon, VA.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in Arlington Heights is looking to hire a scheduling coordinator to work on a new client that theyve been contracted to perform broadband installation services. This person will be... More responsible for scheduling the AT&T technician for the installation as well as doing day of support for the installation itself. They will be juggling roughly 40 sites at any given time for installation but they move quickly through the process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's client, one of the worlds largest providers of facility services and solutions, is seeking an Electrical Field Test Technician to join their team in the DMV area. The technician will... More be driving directly from their home to the site everyday - Provided a company vehicle, gas card, a laptop, cell phone, company credit card, and home depot credit card.Shift time - 6am- 2pm. Up to 10 hour days sometimes.Shifts from 8-10 hours is overtime. Shifts over 10 hours is double time.Saturdays are double time.Day to Day:Travel to customer sites to inspect, test, troubleshoot, perform start-up and collect data on electrical systems.Test and commission protection and control systems on high voltage substations.Maintain, test, repair, rebuild, and replace low, medium, and high voltage switchgear and circuit breakers.Troubleshoot automatic transfer switches.Test and inspect low, medium, and high voltage cable installations.Maintain, test, and repair transformers and related equipment.Test and calibrate solid-state and electro-mechanical relays.Perform relay calibration and power metering.Conduct low and medium-voltage motor control center and contractor testing.Start-up, troubleshoot, and repair generator controls and transfer schemes.Sample and analyze insulated fluids.Complete Job Hazard Analyses including but not limited to arc-flash and shock analysesConduct limited and routine investigations, tests, and evaluations.Document test results and complete field reports.Rotate emergency on-call duty.Maintain strict compliance to regulatory lawsSelling point:- Union job- full dental health vision benefits, 14% annuity- RELO OFFERED - 5KWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Client Relations Specialist for one of our litigation law firm clients. This role will eventually be hybrid remote, three days onsite two days remote, after a 90-day... More onsite training period. The position will be located in Ridgefield Park, NJ.As a Client Relations Specialist you will be the point of contact for all clients of the firm once they have been retained. This role will be both inbound, as well as outbound so we need someone who is comfortable making outbound calls and answering a high volume of inbound calls. This person will be joining a team of about 8-10 individuals and require working with a high level of emotional intelligence. Additional responsibilities include: -Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.-Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty -Coordinate with attorneys and other staff to ensure seamless communication and service delivery.-Manage client onboarding processes, including the preparation of necessary documentation and scheduling of initial consultations.-Conduct regular follow-ups with clients to gather feedback and identify areas for improvement.-Assist in the development and implementation of client retention strategies.-Maintain accurate and up-to-date client records in the firm's database.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a large group of Transportation Specialists to start on either April 21, April 28th or May 5th to join the ROC (relay operations center) team as they are staffing up for... More one of this companys busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A global travel insurance agency is seeking a Customer Experience Specialist to join their fast-growing team. This key role will ensure the company is delivering a customer-first, best-in-class... More service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space. The pay rate for this role is between $18-$20 an hour, depending on the shift worked and the candidate's experience level. Day to Day--Be customer-obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand, known for excellence, speed, empathy, proactivity, and positivity.-Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.-Provide real-time support related to travel inquiries & emergency events.-Collect & monitor travel intelligence information.-Interact with travel & medical providers.-Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.-Efficiently handle customer complaints with empathy, knowledge and understanding.-Complete customer requests in a friendly, professional and timely manner.-Work collaboratively across teams and departments to help solve any matter at hand.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Overview:We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be... More responsible for matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery.Key Responsibilities: Handle inbound calls, schedule appointments, and manage technician assignments. Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination. Oversee dispatch operations for designated territories, ensuring proper personnel allocation. Preplan and confirm maintenance schedules, including emergency responses for existing clients. Process and respond to general dispatch emails, ensuring timely updates. Maintain accurate job records and update scheduling databases.Provide administrative support and coordination for technician workflow.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

On a rotating shift basis, assist in the operation of the Integrated Technology Management Center (ITMC -- Acronym Solutions NOC) by providing front-line support for network issues and provide... More technical support for reported problems on various telecommunications systems and/or networks, such as LAN/WAN data services, power system telecommunications, voice and commercial services and public sector networks.Monitor Acronym/Hydro One facilities consisting of microwave towers, Telecom Shelters and POPs and action accordingly.Provide incident management support to customers with a goal of minimizing outage duration by working with and requesting escalations with various internal and/or external stakeholders (e.g. telecommunications carriers, vendors), as required. Perform all aspects of Incident Management for all networks on the current ticketing system, including investigation, triage and correlation of alarms. Escalate network issues or problems to the responsible Team Lead, on- call Team Lead or Manager, as required. Conduct shift turnover meetings.Perform incident Impact Analysis and document affected services during high priority events.Manage all aspects of the execution of planned telecom changes/outages required to support the maintenance of the network.Participate in Emergency ITMC backup testing at Acronyms backup facility.Assist in special projects or assignments, such as: participating in a committee as a member, participating in interdepartmental studies on telecom-related issues, assisting in developing standard specifications and policies and procedures, assisting in the evaluation of new products and/or services.Assist in the planning and implementation of current and future work programs. Recommend changes and maintain knowledge on new products and services, techniques, procedures, designs etc. that will result in work programs.Assist in the development, implementation and provisioning of designs for telecommunications systems to meet or enhance the reliability needs of the power system Assist in the development and preparation of engineering designs, design specifications, cost estimate, resource requirement and instructions for work or projects for telecommunication facilities.Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation.Monitor acceptance testing and alarms testing, and remotely and inspect telecom facilities, as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less