Customer Service Representative 2

Insight Global is seeking a Customer Service Representative II to support one of our clients in the semiconductor equipment industry. This individual will serve as the primary point of contact for assigned customer accounts, managing the full lifecycle of customer orders while coordinating closely with internal supply chain, operations, engineering, and account management teams.
This is a highly visible, customer-facing role that combines customer service, order management, supply chain coordination, and account support. The ideal candidate will have experience supporting business-to-business (B2B) customers, managing high-value orders, and communicating across multiple departments to ensure customer needs are met in a timely manner.
This is not a traditional call center or technical support position. Instead, this person will act as the central hub between customers and internal teams, helping facilitate order fulfillment, spare parts support, inventory coordination, and ongoing customer communication.

Day-to-Day Responsibilities
Manage customer accounts and serve as a primary point of contact throughout the order lifecycle
Process customer orders, purchase orders, quotations, and related documentation within ERP systems
Provide customers with order status updates, shipment information, pricing details, and general account support
Coordinate with supply chain, warehouse, engineering, and account management teams to ensure customer requests are fulfilled accurately and on time
Research inventory availability and coordinate the release and shipment of spare parts and equipment
Escalate customer inquiries to the appropriate internal teams and communicate updates back to customers
Maintain accurate customer records, transactions, and account documentation
Support after-hours emergency order fulfillment through a rotating on-call schedule

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

*3+ years of experience in a customer service, customer operations, supply chain, logistics, order management, inside sales, or account support role
*Experience supporting B2B customers in a professional business environment
*Experience managing customer orders, quotations, purchase orders, or account-related transactions
*Strong communication skills with the ability to work cross-functionally across multiple departments

*Experience within semiconductor, manufacturing, industrial equipment, oil & gas, distribution, logistics, or related industries
*Bachelor's degree in supply chain, Business Administration, Marketing, or related field
*Experience supporting high-value customer accounts and complex order fulfillment processes
*Experience using an ERP system (SAP, Oracle, JD Edwards, NetSuite, Microsoft Dynamics, etc.)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.