Job Search Results for call center

Sallie Mae is seeking Customer Service Agents to support a high-volume loan application surge during the 2026 peak season. This role operates as the loan application support center, handling inbound... More calls and guiding customers through the student loan application process.Key Responsibilities?Handle a high volume of inbound calls related to student loan applications?Provide end-to-end support from application initiation through submission and servicing?Maintain strong knowledge of Sallie Mae loan products and eligibility requirements?Accurately document customer interactions in internal systems?Deliver empathetic, clear, and compliant customer serviceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Mechanical Engineer to join a large technology company. ?This is an operations engineering role intended to assist and supplement the existing operational engineers... More and management team. ?Demonstrate a proactive desire and capability to learn, grow, and develop new skills.?Promote a culture of safety, security, and compliance in all aspects of data center operations.?Collaborate with design, construction and commissioning teams to properly test and validate the installation, operation, and performance of mechanical systems.?Understand the design, functionality, and operational requirements of the data centers.?Support 24x7x365 on-site data center operations and mechanical infrastructure.?Serve as a technical authority for on-site operations related to large-scale, mission-critical mechanical systems - including design and functionality.?Lead the establishment of operational procedures, ensuring highly redundant mechanical operations are maintained?Manage mechanical infrastructure across the data center campus, ranging from a single large-capacity facility to multiple smaller sites.Job Tasks: ?Reviews and approves MSOW for third-party contractors, sub-contractors, vendors, and service providers on site. ?Perform analysis of monitoring of the performance of maintenance and operations of equipment (e.g., mechanical, HVAC, process, plumbing, fire/life safety) within the data center with supervision ?Safely leads emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). ?Authors, reviews and approves operational procedures (SOP, MOP, EOP) for planned and corrective work?Provides after-hours and on-call engineering escalation support including attending to site if incidents cannot be resolved remotely. Escalation responsibilities are 24/7/365 as coordinated with operations management. ?Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies ?Take daily operational readings of all mechanical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) ?Provide oversight and execution of operational procedures including but not limited to the design, construction, commissioning, operations, and maintenance of the following systems:oBAS system maintenance and upgradeoProcess water system maintenanceoChiller maintenanceoAHU maintenanceoHeat exchanger maintenanceoRotating equipment maintenance oStationary equipment maintenance oFuel oil system maintenanceoEmergency cooling measures on loss of utility?Establish and coordinate maintenance & safety procedures, maintaining redundant high-capacity cooling systems, Diesel Generators, UPS systems, Fire systems and secondary backup systems.?Expert understanding of the Provincial Mechanical, Building and Fire Code and lock out tag out standards. Use of ASHRAE, NFPA, ASME, and CSA standards. ?Demonstrated experience utilizing CSA Z462 in operational safety management.?Review and interpret protective coordination and incident energy studies. ?Oversee the maintenance and operation of fire suppression, fire alarm and life safety systems. ?Lead the troubleshooting, repair and replacement of instrument sensors and calibration. ?Experience with building and power management systems (BAS, EPMS)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for 2 Point of Sale Application Analysts for on-site, contract opportunities in the Portland, Oregon area. The client is a large retailer, and the Application Analysts will be... More supporting a regional banner store in their pilot and rollout of a newly implemented Point of Sale (POS) system across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware and store-level operations. Key Responsibilities: ? Support pilot and phased rollout of new POS system in over 120 retail stores? Perform advanced triage of POS incidents and operational issues? Analyze system and application logs to identify root cause? Troubleshoot POS software and hardware integration issues? Partner with store teams and internal support teams to resolve escalations? Provide stabilization support during rollout waves? Document findings, recurring issues, and resolution steps? Participate in on-call rotation (approximately 1 week every 4 weeks)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition... More counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources?all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client?s services and the benefits of meeting with a Registered Dietitian?all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial! You are responsible for scheduling as many members as possible for their initial consultation. This role requires meeting weekly scheduling quotas and working comfortably in a high-volume outbound calling environment. While not a true sales role, it involves cold-call style outreach and the ability to connect with people from diverse backgrounds. The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is look for a Site Reliability Engineer/ Implementation Lead to support a CCaaS transformation program. The role will focus on implementing monitoring solutions across a distributed,... More SaaS-based contact center environment, including integrations, APIs, and vendor-managed platforms.Responsibilities include the below: -Define and implement monitoring across CCaaS components (IVR, routing, integrations, agent client, dialer)-Configure and implement monitoring solutions in Splunk and Dynatrace-Onboard application logs and telemetry into SplunkConfigure Dynatrace OneAgent, key requests, and service flows-Implement synthetic monitoring for critical flows where telemetry is limited-Identify observability gaps and define mitigation approaches-Build dashboards and alerting to support operational monitoring-Work with application teams, vendors, and architects to align on monitoring requirements-Support testing and validation of monitoring before production rolloutWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced Scrum Master to join our Digital Banking Contact Center team, where you will lead the delivery of innovative, customer-focused solutions that support... More front-line agents and enhance client experiences across digital and assisted channels.In this role, you will be responsible for facilitating agile practices, removing impediments, and ensuring high-quality delivery across the full software development lifecycle (SDLC). You will work closely with product owners, developers, business analysts, QA engineers, contact center operations, and other stakeholders to ensure alignment on vision, priorities, and outcomes.You will also act as an agile coach, fostering a strong team culture focused on collaboration, transparency, continuous improvement, and measurable performance outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serves as the primary resource responsible for making recommendations and proactively monitoring the organization?s architecture and network technologies to ensure optimal capacity, throughput,... More performance, reliability, stability, and overall operational effectiveness. Designs, implements, and maintains integrated network architectures for new computer systems and physical infrastructure, including firewalls, routers, switches, LAN/WAN/Wireless networks, Internet Service Providers, DNS, security certificates, antivirus and antimalware solutions, VPN connectivity, and advanced threat protection, while remediating security vulnerabilities to deliver a secure and reliable network environment. Architects, implements, and manages VoIP and telecommunications systems such as video conferencing, PBX, instant messaging, call center platforms, and related services. Participates in an on-call rotation and provides escalated support across network, security, and communications domains. Documents IT infrastructure disaster recovery efforts related to system recovery, internet outages, and full network disaster scenarios, ensuring compliance and regulatory requirements, particularly in the design of these solutions. Collaborates regularly with business units to design and deliver solutions aligned to hardware and network infrastructure needs and remains flexible to perform additional duties and projects as assigned.Salary for this role ranges from $120,000-$128,000 annually.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Customer Supply Chain Specialist. The Customer Experience Specialist will act as a liaison between the company and its customers, ensuring a seamless and positive... More experience. This role involves handling customer inquiries, resolving issues, and providing information about products and services. This person will be given an account to focus to ensure that work orders are fulfilled, and the customer is satisfied.** This is not a call center environment. These consultants will be communicating with buyers and internal teams to ensure that orders are being fulfilled.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition... More counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources?all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client?s services and the benefits of meeting with a Registered Dietitian?all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial! You are responsible for scheduling as many members as possible for their initial consultation. This role requires meeting weekly scheduling quotas and working comfortably in a high-volume outbound calling environment. While not a true sales role, it involves cold-call style outreach and the ability to connect with people from diverse backgrounds. The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less