Job Search Results for call center

Job Description:Insight Global is seeking a Customer Relations Representative for a leading utility engineering and construction client. This individual will serve as a key liaison between customers... More and project teams, supporting communication throughout the lifecycle of engineering and construction projects. The role involves handling customer inquiries, resolving issues, documenting interactions, and occasionally visiting job sites to engage with stakeholders directly. The ideal candidate is highly organized, customer-focused, and able to balance multiple priorities while maintaining a professional and positive experience for all parties involved.Day-to-Day:? Interact directly with customers (homeowners, clients, etc.)? Document interactions and updates within internal databases? Manage customer requests, questions, and complaints in a timely manner? Balance utility company needs (e.g., Dominion) with homeowner expectations? Escalate issues to management when necessary? Determine when field visits are required and conduct on-site meetings? Support customer experience improvements and participate in coaching sessionsCommunicate updates and concerns to supervisorsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support... More their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Customer Support Analyst to support BMO?s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including... More AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network.Key Responsibilities? Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model? Execute on enterprise customer experience and sales enablement strategies across retail banking channels? Utilize Customer Connect to manage, track, and support customer interactions? Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits)? Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools? Participate in ongoing strategy discussions and operational planning sessions? Ensure compliance with AML, fraud, and regulatory requirements in all customer interactionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Installation, configuration, and support of an organization's local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet and other data communications... More systems or a segment of a network system. -Maintains network hardware and software; monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. -May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.-Will provide leadership/mentorship to junior & mid-level network engineers. Oversees network control center.-Provides support to projects that involve networks. -Performs a full range of complex network designs encompassing multiple technologies within a single network; evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network.-Plans new configurations for integration into the network, using knowledge of the performance characteristics of the systems being added to the network and the specifications for network interfaces to insure effective integration and optimal network performance. -Ensures that adequate and appropriate planning is provided for hardware and communications facilities to develop and implement methodologies for analysis, installation and support of voice communications systems. -Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. The overarching INFOSEC and COMSEC security requirements for the Agency network add to the complexity of these positions.-Position may require lifting objects up (IT hardware, installation, pulling cables)Schedule:-Fully on-site Monday through Friday (some potential travel required).-->Core hours 6am-6pm (40 hours on site during core hours)-->Possible evening maintenance required (1x per week on avg. with flexible scheduling)Hourly Pay Rate Range (Depending on Experience): $45.50/hr-$62/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team,... More tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this position, you'll support clients with account-related inquiries and service requests, helping resolve issues, process transactions, and provide timely solutions. You'll interact with... More customers through phone and email while working in a fast-paced, collaborative environment. This is an excellent opportunity for professionals who enjoy problem-solving, delivering outstanding service, and building experience within the financial services industry. Strong multitasking skills and the ability to navigate multiple systems efficiently are key to success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-DayThese consultants will provide back-office support by assisting with account-related inquiries and service requests. Responsibilities include handling customer interactions through phone... More and email, resolving account issues, processing requests accurately, and providing a high level of customer service in a fast-paced environment. Candidates must be comfortable navigating multiple systems while managing a high volume of customer interactions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a NOC Engineer III on behalf of a regionally based telecom carrier client to serve as a senior technical leader within the Network Operations Center. This individual will act... More as the primary escalation point, providing 24/7 support for complex network issues across voice, data, and transport environments. The role is highly hands-on, requiring advanced troubleshooting skills and the ability to resolve critical incidents impacting network performance. This engineer will also play a key role in training and mentoring NOC staff, helping elevate overall team capability and response effectiveness.In addition to operational support, the NOC Engineer III will contribute to cross-functional projects, representing the NOC in architectural discussions and network planning initiatives. The position requires strong collaboration with internal teams and third-party vendors to drive issue resolution and maintain service-level expectations. This individual will be responsible for maintaining accurate technical documentation, including network diagrams and knowledge base materials.The ideal candidate brings deep expertise in either data or voice technologies, with the ability to support complex routing, switching, and transport systems. This includes hands-on experience with hardware configuration, upgrades, and validation across a variety of network devices. The role also involves performance monitoring, testing, and continuous improvement to ensure network reliability and scalability. Success in this position requires strong communication skills, the ability to manage competing priorities, and a proactive, ownership-driven mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this position, you'll support clients with account-related inquiries and service requests, helping resolve issues, process transactions, and provide timely solutions. You'll interact with... More customers through phone and email while working in a fast-paced, collaborative environment. This is an excellent opportunity for professionals who enjoy problem-solving, delivering outstanding service, and building experience within the financial services industry. Strong multitasking skills and the ability to navigate multiple systems efficiently are key to success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team,... More tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less