Job Search Results for call center

An employer is looking for a Scheduling Coordinator for Surgeries. In this position, you will schedule cases for and maintain relationships with, the scheduling offices of our client surgeons and... More hospitals. This is a remote position. We are looking for a professional and personable individual to handle the scheduling of intraoperative neuromonitoring for surgical cases. Scheduling requests are taken via phone, email, and fax. This person will fulfill scheduling requests at the office and provide assistance to our billing department by gathering ICD10 coding and insurance coverage information for our patients. Strong communication and customer service skills are very important as this person will be speaking constantly with our hospital and surgeon clients. Attention to detail is also a must; this person will be obtaining clinical information required for patient care and entering that information in our scheduling system. Familiarity with medical terminology and/or experience in the medical field is a plus.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring a Customer Service Professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in workload over... More the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer task's and to-do's in the dashboard. This role will spend 80% of its time on the phone making inbound and outbound calls and requesting information and providing updates to customers. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a formal training course and will be followed by training in person. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Summary:We are looking for an organized and adaptable Tax Support Representative to provide additional office and administrative support to our service representatives. While this position is... More part of the tax group, no prior tax experience is requiredadministrative experience and proficiency in office software are key. The ideal candidate will be project-oriented, skilled in Microsoft Office, and able to work cross-functionally with both the Tax and Payroll teams.Key Responsibilities:Serve as a support arm for the service representative team Provide administrative and organizational support to ensure smooth operations.Work cross-functionally with Tax and Payroll teams to provide utility support where needed.Assist with Microsoft Office Suite tasks, data entry, back-end work, and adapting to various project needs.Maintain a high level of organization to manage multiple tasks efficiently.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Quality Medical Assistant (Quality MA) that will participate in providing patient care for one of our largest healthcare providers. The ideal resource will be... More responsible for the below duties:-Outreach and scheduling for patients post hospitalization -Maintaining accurate records of all outreaches-Datamining and record retrieval-Location and upload of discharge summaries-Providing patient education on Medication AdherenceNOTE: This is not a patient facing position. The ideal candidate will be based primarily in an office/cubical setting and eager to grow in the operational space.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

JOB DESCRIPTIONThe Store Computer Operations (SCO) Help Desk Supervisor is responsible for overseeing the level one support team for our client's retail locations in the US and Canada, ensuring the... More resolution or escalation of end-user incidents to either development or other support groups. The scope of support includes the stores IT ecosystem, including software, hardware, infrastructure, and related technology. This individual is responsible for overseeing the help desk staff and ensuring that end users are receiving the appropriate assistance delivered in a timely manner as defined in the Help Desk Standard Operations Manual. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of department functions.Essential FunctionsStrategy & PlanningEstablish, document, and promote team standards with regard to help desk operational support.Compile and recommend wants/needs for the annual budgeting process.Assist in determining staffing and skills requirements.Proactively mentor the team in processes, best practices, and technical administration techniques.Development & DeploymentManage incoming requests for services and as appropriate, delegate work to help desk personnel, and professional apprentices, or request services from other technical resources.Interface with all business functions and establish/maintain support service levels with users to ensure support transitions are effective and efficient.Operational Management & OptimizationCreate and monitor performance management plans that address operational initiatives including associated metrics and deliverables.Create and manage relevant, timely, and effective communications paths.Oversee the resolution of technical issues assuring support is provided on a timely basis.Set employee objectives, monitor and evaluate performance and provide feedback and mentoring.Participate in supporting all users ensuring that the level of customer service provided meets or exceeds managements expectations and departmental goals and objectives.Proactively evaluate potential service level problems.Routinely identify and deliver to management, metric measurements as related to services provided.Ensure satisfactory staffing exist on teams.Prepare and conduct employee performance reviews for assigned help desk personnel, interns, and professional apprentices.Create and maintain development plans for each team member, including training and skills assessmentsIncidental FunctionsPrepare and lead presentations as requested.Provide training and documentation for supported applications.Provide help desk support as needed.Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work.Attend, and periodically lead meetings in participation with the team.Responsible for the hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.Minimal travel, up to 5% may be required.Work outside the standard office 7.5 hour workday may be requiredSalary Range: $85,000-$110,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less