Job Search Results for call center

Insight Global is looking for a Customer Service II or III professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 5+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Lead, coach, and develop a team focused on delivering exceptional customer experiences across end-to-end service workflowsTrack, measure, and report on key customer experience performance indicators... More (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (CSAT)Analyze customer feedback and operational data to identify trends, root causes, and opportunities to improve the customer journeyTranslate complex data and insights into clear, actionable recommendations for cross-functional stakeholdersPartner closely with internal teams to ensure customer pain points are identified, prioritized, and addressedLead cross-functional initiatives to implement process improvements and system enhancements that positively impact customer experienceManage and monitor operational queues and workflows to ensure efficiency, quality, and service-level adherenceOversee daily staffing and queue management, including schedules, shifts, specialty skills, time off, meetings, and trainingCoordinate across departments to ensure consistent execution of processes and service standardsEffectively allocate resources by identifying performance trends, operational risks, and opportunities for improvementDesign and implement innovative, efficient processes to reduce cycle times and improve service qualitySupport, recommend, and implement technology and automation initiativesRoutinely review individual and team performance metrics, providing coaching and feedback to drive continuous improvementPerform additional related duties as assignedDemonstrate behaviors aligned with organizational values, culture, and customer-centric principlesThis role pays up to $36 hourly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As... More an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity!Additional Details: Service Delivery Responsibilities: * Manage Site IT operations with respect to service delivery. * Manage ServiceNow tickets to ensure timely resolution * Point of contact for escalation of critical service tickets. * Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.) * Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities: * Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. * Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. * Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. * MyAccess Administrator MyAccess requests and approvals (unique to some sites) * Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). * Develop and maintain a site disaster recovery plan for IT assets.Enterprise Support: ?Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.?Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).?Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.?Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Assist the Government Lead in the daily engineering duties on systems. Perform general Local Area Network (LAN)/Base Area Network (BAN)/Wide Area Network (WAN) administration. Schedule conversions... More and cutovers.- Evaluate and design communication hardware and software, troubleshoot LAN/BAN/WAN and other network related problems.- Develop and integrate identity and access management requirements.- Architect, design, deploy, and maintain a multi-level architecture across classified, unclassifed, and coalition networks, encompassing voice, video, and mobility solutions.- Support engineering and design of Voice over Internet Protocol (VoIP) services to include the design and integration of new and existing VoIP servers, switches, routers, and other equipment supporting VoIP networks with capability to support Extension Mobility, Unified Messaging, Emergency Responder, and Call Center operations in a Service Desk environment. - Design VoIP services that provide Layer 3 switching capability and updated Tactical Local Area Network Encryption (TACLANE) configurations in support of integration and transition of USMC and Defense Information Systems Agency (DISA) Voice over Secure Internet Protocol (VoSIP).- Design configuration of auxiliary voice Virtual Local Area Networks (VLANS). Design configuration and operations of network devices, Public Switched Telephone Network (PSTN) interfaces, and fax modules supporting the voice system. - Manage Hardware, Software, network, and scheduling required for end users to conduct videoconferences on Department of Navy (DON), Department of Defense (DoD), Federal, or Commercial networks. Integrate with standard Active Directory (AD) services plus the availability to use Windows Light Directory Access Protocol (LDAP) services for network devices and appliances.- Perform Rights Management Services for administrators, users, and groups.- Design, Develop and Operate application networking ports and protocols, Information Assurance (IA), routing and LAN. Perform integration with Public Key Infrastructure (PKI) certificates and network accounts to support two-factor authentication for all AD domain account categories and eliminate the need for password-based authentication.- Develop customized multivendor solutions utilizing Cisco, Juniper, Brocade, and other vendor technologies. - Develop, update, track, and perform Internet Protocol (IP) scheme and address management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Acts as an escalation point for OARnet customers, providers and ServiceDesk staff; assigns and manages tickets in an ITIL environment to ensure that network changes and problems adhere to standard... More operating procedures.? Emphasizes written procedures while supporting the ServiceDesk staff; ensures work follows established NOC processes and operational standards.? Works with general guidance to evaluate, develop and implement enhancements to OARnet routers and switches to maintain and improve the OARnet network in accordance with established IT processes and operational standards.? Participates in change control by developing, reviewing and implementing MOPs (Method Of Procedure) and documentation for the OARnet Engineering change process.? Works with general guidance to assess and report on the impact of network outages and scheduled vendor maintenance to OARnet services and customers. Responds to customer availability, security and performance problems in the fulfillment of customer Service Level Agreements (SLAs).? Works with national carriers to troubleshoot and resolve complex network issues with limited supervision; provides guidance to national carrier technical staff to identify problems in infrastructure outside of OARnet?s administrative control.? Coordinates with OARnet?s Tier 3 and Client Services groups in the development of network architecture solutions that align with OARnet?s technology services roadmap.? Evaluates current and developing technologies to provide information about system capabilities, limitations, and requirements.? Sets a tone of professionalism in the NOC that is consistent with organizational goals.? Mentors junior network staff.May be required to be available during off duty hours and/or on call. Once trained, the person in this position will be part of a weekend rotation. Positions currently available are on the 2nd and 3rd shifts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Customer Experience Representative provides first-level support as the primary point of contact for customer inquiries. This role handles basic account questions, billing issues, and Tier I... More technical troubleshooting such as connectivity checks and equipment resets. More complex issues are escalated to senior team members.Key Responsibilities-Manage inbound calls regarding account updates, billing, payments, and service changes.-Perform Tier I troubleshooting (signal checks, reboots, outage identification).-Document all customer interactions accurately in internal systems.-Maintain professional, high-quality customer service.-Participate in ongoing training on products and processes.-Upsell relevant products or services.-Escalate advanced issues as needed and meet departmental KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Handle inbound calls to assist with plan inquiries and technical issues (password reset, logins, mobile app, digital ID cards, etc.).-Troubleshoot first-level technical problems and escalate complex... More issues to Tier II Support as needed.-Educate members on digital self-service features to promote adoption and reduce repeat calls.-Accurately document all interactions and resolutions within CRM and ticketing systems.-Identify and report recurring technical trends to improve the member digital experience.-Collaborate with Digital Innovations (Member Portal/Mobile App Team) and IT teams to support product enhancements and issue prevention.-Maintain knowledge of plan benefits, systems, and digital tools through ongoing training.-Pay between $20-35/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to the Fleet on time and within... More budget. The NNSY CIO (Code 109) provides comprehensive IT and telecom support that maintains Fleet readiness in logistics, maintenance, engineering, supply, legal, readiness reporting, emergency response, and more. The CIO installs, manages, and secures all shipyard networks and systems; approves IT purchases; and runs a Navy/DoD-compliant Information Assurance program. It supports approximately 10,000 NMCI seats and leads cyberspace efficiency initiatives while managing SYLAN, SECNET, Mobile Workforce Enablement, NFPCICN, standalone systems, servers, wireless networks, circuits, applications, and devices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less