Job Search Results for call center

We are seeking an experienced Senior AI Product Owner to lead the vision, strategy, roadmap, and delivery of AI-powered contact center solutions and various other projects. This individual will serve... More as the primary liaison between business stakeholders, call center operations, engineering teams, and AI specialists, ensuring business needs are translated into actionable product requirements. The Product Owner will own and prioritize the product backlog, define epics and user stories, establish acceptance criteria, facilitate sprint planning and backlog grooming sessions, and drive Agile delivery from concept through deployment. This role will be responsible for managing stakeholder expectations, defining product KPIs, aligning priorities across multiple teams, conducting release planning, and ensuring AI initiatives deliver measurable business value. The ideal candidate will have experience leading AI-driven products in an agile environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a inventory support specialist for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing... More customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams. Day to Day %: ?Answering inbound calls ? 30%?Emails from customers ? 30% ?Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP ? 40% Main roles and responsibilities include:?Answer incoming customer phone calls and provide professional first-class sales support.?Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.?Work with customer to meet customer service fill rate goals, maximize customer satisfaction.?Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a HCI Platform Analyst that is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid... More platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards.Day to Day Responsibilities:? Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.? Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.? Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.? Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.? Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.? Support provisioning and management of virtual machines, storage resources, and cluster configurations.? Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.? Support and troubleshoot infrastructure components including compute, storage, and network layers.? Monitor infrastructure performance (CPU, memory, storage, latency) and escalate issues when thresholds are exceeded.? Assist with OS installations, system builds, and server provisioning activities.? Support license management tracking and validation for infrastructure platforms and software.? Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.? Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.? Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.? Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.? Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.? Follow operational runbooks for incident response, change implementation, and maintenance activities.? Troubleshoot L2-level infrastructure issues and escalate complex problems with clear diagnostics.? Maintain system documentation, runbooks, and inventory records.? Participate in 24?7 on-call rotation, providing after-hours support for infrastructure incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Analytics & Data Science team is transforming from a report-production shop into an enablement platform. Instead of building every report and analysis by hand, we build the governance, the... More trusted data-and-metrics layer, and a catalog of specialized AI agents that let Marketing, Finance, Sales, Operations, the Call Center, and senior leadership answer most of their own questions in minutes ? through tools like Claude and Gemini. Our mission is to automate the everyday work of analytics so the team can focus on the harder, higher-value problems.The roleThe Analytics Agentic Enablement Partner is the bridge between a business function and our AI agent platform. You embed with your assigned function, learn how they make decisions, and build and maintain the specialized 'worker' agents that answer their recurring questions ? then you drive adoption so people actually self-serve. You will ship a new agent roughly every week in a fast, one-week sprint cadence, working alongside the orchestration layer owned by the Sr. Manager and VP. This is a builder role for someone who is equal parts data practitioner, prompt/skill engineer, and trusted business partner.What you'll do?Partner ? Embed with your business function to understand its metrics, workflows, and the questions it asks most often.?Build agents ? Design, build, and ship specialized worker agents that write and execute SQL/Python against governed data and return validated results ? roughly one production-ready agent per weekly sprint.?Engineer prompts & skills ? Author clear system prompts and skill files, wire the right connectors, and tie every output to certified metrics via the semantic layer.?Ensure quality & trust ? Validate every agent against the evaluation harness; test ambiguous questions and connector-failure paths; enforce PII and data-classification guardrails before an agent goes live.?Drive adoption ? Train and onboard business users, create templates and prompt packs, run demos, and provide support so self-service actually sticks.?Close the loop ? Triage medium-complexity requests, feed new agent ideas from the intake queue, and escalate technical issues and plan reviews to the team.?Steward ? Document each agent, register it in the catalog, and monitor its accuracy and usage after launch.pay rate: $40-50/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Maintenance Manager is responsible for leading all maintenance and facility operations within a distribution center environment. This role oversees maintenance teams, drives safety and... More operational performance, manages budgets, ensures regulatory compliance, and maintains the reliability of equipment and facility systems. The position is heavily focused on preventative and predictive maintenance, team leadership, customer satisfaction, and continuous improvement.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $126k per year. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Storage Platform Engineer that is responsible for designing, engineering, and operating enterprise storage platforms across a hybrid environment spanning on-prem data... More centers and cloud environments. This role focuses on SAN, NAS, and hyperconverged infrastructure (HCI) storage solutions including NetApp, Dell Isilon, Dell Unity, and HPE Alletra.The ideal candidate is a hands-on storage engineer with deep expertise in storage protocols, connectivity models, and provisioning who can translate architectural designs into reliable, scalable, and high-performing storage solutions supporting enterprise workloads.Duties and Responsibilities:? Design, build, and support enterprise storage platforms across SAN, NAS, and HCI environments.? Engineer and manage storage solutions including NetApp (ONTAP), Dell Isilon (PowerScale), Dell Unity, and HPE Alletra.? Provision and manage storage resources including volumes, LUNs, shares, and file systems across multi-tenant environments.? Configure and manage SAN environments including zoning, masking, and WWPN-based connectivity.? Design and support storage connectivity models including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe-based storage architectures.? Manage and optimize storage performance, capacity, and availability across platforms.? Lead storage-related activities for system migrations, data center moves, and workload transitions.? Work closely with server, virtualization, and application teams to align storage solutions with compute and workload requirements.? Implement and maintain backup, replication, and disaster recovery strategies across storage platforms.? Perform advanced troubleshooting and root cause analysis (RCA) for storage and performance-related issues.? Monitor storage systems and proactively address capacity, performance, and reliability risks.? Maintain storage documentation, runbooks, and standard operating procedures.? Ensure compliance with enterprise standards, data protection requirements, and configuration baselines.? Drive automation and standardization of storage provisioning and management tasks where applicable.? Participate in 24?7 on-call rotation, providing escalation support for storage and infrastructure incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day?Lead end-to-end AP operations (invoice intake ? payment execution ? month-end close)?Manage payment cycles (ACH, wire, check, e-payables) + payment calendar?Oversee daily workflows,... More queues, dashboards, and backlog/throughput?Supervise onshore team + coordinate offshore vendors to hit SLAs?Own performance management, training, SOPs, and onboarding?Execute SOX controls + act as audit point of contact?Manage vendor master data, tax docs (W-9/W-8), 1099/1042 compliance?Act as functional lead in Oracle Cloud Financials (troubleshooting, reporting)?Oversee vendor inquiries + AP call center performance?Drive KPI reporting + analytics (holds, aging, payments, close)?Lead automation & process improvements (RPA, supplier portals, AI initiatives)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assiting a client in identifying a Systems Engineer to support and optimize critical on premises and hybrid infrastructure environments. This role is hands on and infrastructure... More focused, supporting Windows and Linux servers, VMware platforms, and automation initiatives that ensure reliable, resilient business operations. This position is ideal for a problem solver who enjoys troubleshooting complex server environments, working directly in a data center, and improving reliability through automation and infrastructure best practices.Key Responsibilities?Manage the full server lifecycle, including installation, configuration, upgrades, patching, troubleshooting, and decommissioning?Support and administer VMware vSphere, vCenter, and virtualized Windows and Linux environments?Perform Windows Server administration (including custom environments and legacy versions such as 2012 R2) with a focus on server management rather than end user workstations?Troubleshoot infrastructure issues, perform root cause analysis, and implement long term fixes?Administer and support Active Directory, distributed file systems, and enterprise storage solutions (vSAN)?Support and maintain backup and recovery systems, including Rubrik?Collaborate with offshore and internal teams where portions of server deployment and automation are handled?Leverage PowerShell and SCCM/MECM to support automation and improve operational efficiency?Participate in infrastructure design discussions, documentation, and major enterprise initiatives?Support disaster recovery planning, business continuity efforts, and cross site replication?Perform scheduled hardware maintenance and support third party application environments?Act as a second level escalation point for infrastructure and server related issues?Participate in an on call rotation for after hours support as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less