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Jan 28, 2026

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Customer Service Representative

Coral Springs, FL

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Customer Service

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Contract-to-perm

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$14 - $18 (hourly estimate)

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The Customer Experience Representative provides first-level support as the primary point of contact for customer inquiries. This role handles basic account questions, billing issues, and Tier I... technical troubleshooting such as connectivity checks and equipment resets. More complex issues are escalated to senior team members.Key Responsibilities-Manage inbound calls regarding account updates, billing, payments, and service changes.-Perform Tier I troubleshooting (signal checks, reboots, outage identification).-Document all customer interactions accurately in internal systems.-Maintain professional, high-quality customer service.-Participate in ongoing training on products and processes.-Upsell relevant products or services.-Escalate advanced issues as needed and meet departmental KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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Jan 27, 2026

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Help Desk Analyst

Saint Joseph, MI

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Help Desk

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Contract-to-perm

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$16 - $20 (hourly estimate)

{"JobID":487103,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-86.45,"Longitude":42.03,"Distance":null},"State":"Michigan","Zip":"49085","ReferenceID":"DAL-7b3c1a25-786e-43ba-b23b-84cb181012a5","PostedDate":"\/Date(1769523096000)\/","Description":"Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Help Desk Analyst","City":"Saint Joseph","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Strong Customer Service Skills ? Experience working across IT for 1+ year ? Bachelor\u0027s or Associate\u0027s Degree ? Willing to work onsite 5 days a week and at the 11:00 am - 8:00 pm shift","Skills":"? Call Center Experience ? Windows 10 ? Active Directory ? Strong Knowledge or working experience with Windows 7 and XP ?Printer and / or Network Connectivity Knowledge","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support... their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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Feb 09, 2026

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Digital Support Specialist

Norfolk, VA

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Help Desk

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Contract-to-perm

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$22 - $28 (hourly estimate)

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-Handle inbound calls to assist with plan inquiries and technical issues (password reset, logins, mobile app, digital ID cards, etc.).-Troubleshoot first-level technical problems and escalate complex... issues to Tier II Support as needed.-Educate members on digital self-service features to promote adoption and reduce repeat calls.-Accurately document all interactions and resolutions within CRM and ticketing systems.-Identify and report recurring technical trends to improve the member digital experience.-Collaborate with Digital Innovations (Member Portal/Mobile App Team) and IT teams to support product enhancements and issue prevention.-Maintain knowledge of plan benefits, systems, and digital tools through ongoing training.-Pay between $20-35/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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