Job Search Results for call center

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer... More contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Roll and Responsibilities? Operate in a Call Center environment as a customer success advocate ? Receive inbound calls and make outbound calls to consumers ? Receive inbound text messages and facilitate outbound text messages to consumers ? Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers? mortgage loan inquiries/requests ? Effectively manage a pipeline of up to 75 loans ? Performing routine data entry and validation tasks? Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties ? Monitoring work queues and intervening as needed ? Interacting with multiple departments to expedite processing and/or issue resolution ? Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries ? Must request assistance for escalated and/or more complex issues to department senior associates or supervisors ? Meet outlined production and quality standards ? Follow established Policy and Procedures ? Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization?s desired culture and valuesPay rate: $24-$25 hourlyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Telephony/Amazon Connect Engineer for a top financial client in the Des Moines area. This person will:Own the architecture and roadmap for Amazon Connect and... More Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Telecom Engineer will be responsible for the administration, support, and troubleshooting of enterprise telephony and cellular systems, with a primary focus on Avaya platforms. This role will... More manage VoIP and analog phone systems, including phone setup and installation, extension provisioning in Avaya Communication Manager, voicemail and fax configuration, IVR support, and softphone installation and troubleshooting. The engineer will partner closely with business and IT stakeholders to support call center operations, ensure reliable voice services, and resolve complex telephony issues through testing, diagnostics, and escalation as needed. Additional responsibilities include installation, termination, and testing of telephone cabling, mobile device management for cellular services, and administration of supporting platforms such as Everbridge and Softeligent. This role requires hands-on telephony expertise, strong troubleshooting skills, and the ability to support mission-critical communication systems in a fast-paced enterprise environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 3 remote Enrollment Specialists to support a network of private tuition based schools across the country.This is a fulltime, remote role working M-F with a rotating... More weekend schedule (3-6 hours once per month on Saturday/ Sunday).We?re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.You?ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You?ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn?t move forward the first time.This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.What You?ll Do-Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up-Receive inbound calls from families with questions about programs, availability, and next steps-Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement-Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice-Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family-Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special-Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation-Handle objections thoughtfully and guide families toward the right next step-Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM-Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a bilingual Communications Specialist specifically fluent in Zapotec to join a legal professional services firm. The Communications Specialist is responsible for... More efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. This person will be able to sit remotely for the duration of the project. Responsibilities include: Handle complex inbound calls from claimants concerning settlement inquires. Make outbound calls to claimants to answer questions. 2. Display courteous and professional dialogue whether through email or phone.3. Engage with claimants by going the extra mile and providing outstanding customer service. 4. Follow call center scripts when handling various calls. 5. Record notes in our call center database according to the procedures for each project. 6. Review calls or claims to provide information to the claimant, client, and other counsel outside the firm. 7. Review calls or claims submissions and apply completeness rules to determine completeness of required documentation. 8. Review financial and/or medical records and apply complex methodology in order to value claims. 9. Research and gather additional information on financial and medical terminology.10. Review financial and pharmaceutical documents for accuracy and in accordance with program settlement.11. Prepare correspondence to communicate benefit determinations. 12. Assist document intake team when needed. 13. Promote a safe and healthy work environment by adhering to organization standards and all applicable policies and procedures as outlined in the Employee Handbook.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a mid-level IT Project Manager to support and drive execution across multiple active initiatives within a growing technology team. This individual will partner closely with a Senior... More Project Manager to help oversee projects that are already underway, ensuring timelines, deliverables, and cross-functional alignment remain on track. The current projects underway are centered around Call Center transformation. This is a highly collaborative role ideal for a project manager who thrives in a fast-paced environments and can effectively manage multiple workstreams simultaneously. Key ResponsibilitiesSupport the planning, execution, and delivery of multiple concurrent IT projectsPartner with a Senior Project Manager to manage timelines, milestones, and resource coordinationOversee ongoing initiatives, ensuring projects stay on schedule and within scopeFacilitate communication across stakeholders including IT, business teams, and vendorsTrack risks, issues, and dependencies and proactively drive resolutionMaintain project documentation, status reporting, and stakeholder updatesEnsure alignment between technical teams and business objectivesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Role Overview: Own the architecture, design, and high-level escalation of network infrastructure within an Enterprise level data center, driving the transition from Cisco to Arista hardware. This... More role focuses on managing the Core layer down, handling a demanding design workload, navigating complex governance approvals, and serving as the primary technical escalation point for critical routing incidents. The ideal candidate possesses deep expert-level experience in large-scale data center environments and thrives under high-pressure scenarios.Key Responsibilities:? Design, build, and optimize high-availability network architectures from the Core layer down, tailoring solutions to a dynamic, large-scale data center environment.? Manage a demanding design workload driven by aggressive project requests, producing comprehensive documentation, engineering plans, and technical templates.? Lead the internal L3 Network Peer Reviews and present complex architectures to external Change Advisory Boards (CAB) to secure deployment approvals.? Act as the primary technical escalation point for Major Incident Management (MIM), leading troubleshooting efforts to rapidly resolve severe routing and core-layer outages.? Participate in a strict, rotating On-Call process for high-stakes after-hours incidents, running from Thursday to Thursday.? Oversee and execute complex, high-risk after-hours change requests, including core migrations, firmware/EOS upgrades, and major topology shifts.? Collaborate with L1 and L2 deployment engineers, translating high-level designs into actionable physical and logical implementation tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The NICE CXone Administrator reports to the Salesforce Administrator Team Lead and is responsible for designing and implementing solutions that optimize the inside sales team's workflows and help... More drive efficiency. The NICE CXone Administrator supports and collaborates with the sales team members at all levels, and serves as the go-to resource for all CMR data management and reporting best practices. Core Responsibilities Support the SalesForce Administrator Team Lead in administering NICE CXone for the inside sales call center, which includes: Managing and responding to end user support and customization requests Managing and customizing dashboards and reports for various teams Performing routine data clean-up functions Performing mass data imports/updates as needed Partner with the Business Systems Analyst, Call Center Operations to identify opportunities for improvement and translate business requirements into technical solutions within the CRM Serve as a mentor to junior administrators on the team and a resource for guidance on best practices Assists in the development and reporting of key sales performance metrics to help drive increased sales productivity We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Lead business and functional requirements gathering from project inception through completion?Work closely with technical teams (Solution Architects, Developers) to understand system capabilities... More and constraints?Translate technical limitations into business-friendly language and align expectations?Map and document: oBusiness processes (e.g., call agent workflows)oFunctional processes (system functionality supporting the workflow)oTechnical processes (system integrations, login flows, handoffs)?Create and maintain: oProcess flows and diagramsoUser stories and acceptance criteriaoProject documentation in JIRA and Confluence?Participate in stakeholder meetings to identify risks, gaps, and roadblocks early?Jump into projects at any phase and quickly assess what matters vs. what doesn?t?Support systems such as: oCRM platformsoCall center and field service applicationsoCustom internal applicationsoWebsites and dashboards?Operate in a hybrid Agile and Waterfall environment with standardized deliverablesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less