Job Search Results for call center

Insight Global is searching for a data analyst for one of our large Consumer Electronics customers. This person will be responsible for working closely with the Product Support Team, collaborating... More with departments such as Call Centers, Training Programs, and Field Services to analyze patterns causing product returns. This role is pivotal in identifying improvement areas, optimizing administrative processes, and managing high-level service requests to enhance overall service efficiency and customer satisfaction. This person must be comfortable working days on-site Monday-Friday, 8:00am-5:00pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Summary/responsibilities:This position is responsible for processing new unit/transfer in title and registration paperwork and processing annual renewals on existing fleet across multi... More states and branches in the US. Depending on state coverage may require additional processing for sales tax and/or personal property tax payments.Key Responsibilities:- Create state paperwork needing to procure title and registration on new or transfer in units. Coordinate any other needed documents with domicile shop such as weight slips, Vehicle Identification Number (VIN) verifications etc. Accuracy of paperwork submitted for titles and registrations to state and/or federal agency is especially important when procuring license and title. Information must be accurate when submitting as VIN#s, make, model and year are essential to ensure legalization of the vehicle.- Upon receipt of renewal notices from state: open, sort, prepping renewal docs, submit for review. Subsequently processing annual renewals for existing equipment. 100% compliance of timely renewals, incurring zero penalties and only renewing active vehicles. Receipt of renewal documents delivered to shops allowing two full weekends to install prior to expiration.- Provide support to internal and external customers to answer questions regarding the status of license and permits for their respective state(s).- Input payment information into system complete with receipts and unit breakdown for fees remitted.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a ServiceNow Developer to join one of their financial services clients in Midtown, NYC. The ServiceNow Developer is a key member of the Architecture & Automation team,... More responsible for platform support, maintenance, and delivering complex enhancements. Collaborates with ServiceNow teams and stakeholders to implement updates and new features. Requires experience in ServiceNow administration, configuring plugins, managing update sets, testing, workflows, and troubleshooting. Strong communication and rapport building skills are essential to gather requirements and deliver solutions. This is 1-2 days a week onsite in Midtown, NYC. Key Responsibilities:?Provide operational support, maintenance, and configuration in ServiceNow?Manage backlog items (incidents, enhancements, access requests) and resolve issues?Diagnose technical and business problems; recommend improvements and automation?Support testing, validation, and update set promotions?Build reports and dashboards, document requirements, and changes?Collaborate with stakeholders to gather and analyze requirements?Handle end-user requests professionally; prioritize and escalate as needed?Maintain accurate records of incidents and resolutions?Participate in on-call support and ensure fixes are validatedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This candidate will be assisting patients in scheduling their appointments for outpatient services. They will be taking a minimum of 70+ inbound/outbound calls per day. Calls will include but are not... More limited to preregistration, coordinating patient schedules to maximize patient and physician satisfaction, estimating patient financial responsibility, collect insurance information, payment information, and deductible. In addition, this candidate will ensure that the patient meets the hospital financial policies/guidelines for services scheduled. Lastly this candidate will communicate to the patient any necessary instructions and directions for their appointments plus any additional information from the doctor.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a skilled and dependable Facilities Maintenance Technician to support the safe, reliable, and efficient operation for one of our clients in Vadnais Heights. This hands-on... More role is responsible for performing preventive maintenance, troubleshooting, and repairs across a wide range of mechanical systems, building infrastructure, and laboratory equipment, including HVACR systems, boilers, chillers, and associated controls. The technician will diagnose and resolve complex mechanical and electrical issues using diagnostic tools, schematics, and blueprints, while also operating and monitoring building management systems (Metasys), fire protection, and security systems. In addition to supporting contractor coordination and executing facility projects, this role leads small-scale improvement initiatives, maintains high safety and housekeeping standards, and responds to emergency situations as part of an on-call rotation. The position requires the ability to work both independently and collaboratively while contributing to long-term facility performance and operational excellence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Site Superintendent to join their federal team based in Honolulu, HI primarily supporting work at the Tripler Army Medical Center (TAMC) and/or Schofield Barracks. As one of... More the global leaders in sustainability and energy efficiency, our client's team here primarily helps support preventative maintenance (PM), corrective maintenance (CM) and installation projects related to large building mechanical systems, building automation systems, and cybersecurity. ?Supervises the field construction and maintenance process of assigned projects, primarily related to maintenance and service of large mechanical HVAC systems, building automation systems, and cybersecurity, in accordance with the plans and specifications to ensure that each phase of the work is completed on schedule, within the budget, and with the quality workmanship expected by the company and the customer?Supervises, inspects, reviews, records and reports on all site construction related activity ensuring that the assigned subcontractors perform their work on schedule. May supervise one or more projects at the same time?Understand and develop means and methods for the construction/installation or service requirements of the particular project (in conjunction with Project Manager)?Supervise, schedule, and coordinate activities of all employees and subcontractors?Assist with quality control functions per contract (COE) requirements (submittal reviews, daily reports, preparatory meetings and other quality control program features) to ensure project document controls are in compliance with contract requirements?Enforce, facilitate and follow Company and contract safety requirements. Assist with SSHO functions per company standard practices and per contract (COE) requirement if required per the position?Schedule and plan PM, CM, and other work-related tasks, monitor progress of work with schedule updates (in conjunction with Project Manager)?Coordinate inspections, verifications, tests, and other contractual requirements with client.?Participate in regular project/site meetings with subcontractors, architects, engineers, client representatives and other groups?Direct and coordinate subcontractor activities?Is the primary management team member on the site on a day-to-day basis to identify and correct issues or deficiencies and/or escalate issues and deficiencies up the management chain to Project Manager and/or regional management?Re-occurring 24/7 availability (on-call support) ?Performs other duties as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the Cincinnati area is seeking a Video Operator to manage the retention and organization of video surveillance footage for customer incidents in a major grocery retail environment.... More This role serves as the primary contact for video evidence needs, supporting liability claims, legal proceedings, and safety initiatives, while collaborating with store teams, safety associates, and law enforcement to ensure compliance and maintain high standards of integrity.Key Responsibilities:? Capture, organize, and retain video footage for general liability claims, workers? compensation, law enforcement requests, and Organized Retail Crime investigations? Monitor sweep program compliance and review logs/video to verify sweeps before incidents? Report safety concerns and potential fraud to the Safety Department and Senior Video Operator? Monitor and troubleshoot store camera systems; coordinate repairs and technical support as needed? Prepare and submit tracking spreadsheets; maintain organized logs of all video claimsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Customer Service II or III professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 5+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Customer Experience Representative provides first-level support as the primary point of contact for customer inquiries. This role handles basic account questions, billing issues, and Tier I... More technical troubleshooting such as connectivity checks and equipment resets. More complex issues are escalated to senior team members.Key Responsibilities-Manage inbound calls regarding account updates, billing, payments, and service changes.-Perform Tier I troubleshooting (signal checks, reboots, outage identification).-Document all customer interactions accurately in internal systems.-Maintain professional, high-quality customer service.-Participate in ongoing training on products and processes.-Upsell relevant products or services.-Escalate advanced issues as needed and meet departmental KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less