Job Search Results for call center

Insight Global is looking for a Quality Medical Assistant (Quality MA) that will participate in providing patient care for one of our largest healthcare providers. The ideal resource will be... More responsible for the below duties:-Outreach and scheduling for patients post hospitalization -Maintaining accurate records of all outreaches-Datamining and record retrieval-Location and upload of discharge summaries-Providing patient education on Medication AdherenceNOTE: This is not a patient facing position. The ideal candidate will be based primarily in an office/cubical setting and eager to grow in the operational space.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partners... More needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. We also know how to have a lot of fun!A day in the life:You will provide day to day technical support and knowledge for our physical security infrastructure and services including access control and video surveillance systems, supporting the Global Asset Protection team including retail, corporate offices (SSCs)and distribution centers (DCs).The role:? Support service/operational delivery for Asset Protection and Access Control.? Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices.? Regularly check the status of video surveillance cameras and NVR devices to ensure they are online and functioning.? Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs.? Ensure smooth and efficient operations of video surveillance and access control systems.? Collaborate with internal/external partners to support upcoming planned deployments.? Support queue management by identifying trends, opening Parent and/or Problem tickets, escalating to the correct teams for quick resolution.? Contribute to the improvement of processes and implementation of new technologies.? Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.? Build a positive working relationship with our retail team, 3rd party vendors, integrators and cross-functional partners.? Work closely with our vendors to address our oldest tickets and brainstorm for solutions on potential roadblocks.? Participate as a technical project resource as and when required.? Participate in on call rotation as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Installation, configuration, and support of an organization's local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet and other data communications... More systems or a segment of a network system. -Maintains network hardware and software; monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. -May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.-Will provide leadership/mentorship to junior & mid-level network engineers. Oversees network control center.-Provides support to projects that involve networks. -Performs a full range of complex network designs encompassing multiple technologies within a single network; evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network.-Plans new configurations for integration into the network, using knowledge of the performance characteristics of the systems being added to the network and the specifications for network interfaces to insure effective integration and optimal network performance. -Ensures that adequate and appropriate planning is provided for hardware and communications facilities to develop and implement methodologies for analysis, installation and support of voice communications systems. -Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. The overarching INFOSEC and COMSEC security requirements for the Agency network add to the complexity of these positions.-Position may require lifting objects up (IT hardware, installation, pulling cables)Schedule:-Fully on-site Monday through Friday (some potential travel required).-->Core hours 6am-6pm (40 hours on site during core hours)-->Possible evening maintenance required (1x per week on avg. with flexible scheduling)Hourly Pay Rate Range (Depending on Experience): $45.50/hr-$67.50/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Monitor the Service Desk and address assigned ticketsTrack progress of each assigned ticket to ensure complete resolution before closureCreate and run operational reports for customers Perform data... More loading operations for customersTroubleshoot issues submittedWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day: Answer customer calls using department procedures, as requested or scheduled. Utilize the IT Service Desk electronic ticketing system Samanage, according to department procedures for the... More opening, closing, resolution, escalation, and tracking all user requests. They are moving from Samanage to Fresh Works (would be great to have exp with either) Provide first-line support and resolution of all data/voice system problems and requests. Resolve at least 70% - 80% of all calls received, coordinate escalation procedures to the appropriate IT team and/or vendor(s) for those requests that cannot be resolved over the phone. Administer AS400/Client Access user accounts and resolve MS Windows related printing issues Create knowledge-based articles and solutions to guide the end users and technicians through resolving issues. Update and dispatch assigned tickets dailyTickets per month: 4,500-5,000We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Locations: Chandler, AZRichmond, VACharlotte, NCJersey City, NJProvide Windows Systems Administrator support for Management Controller IP changes.Responsible for performing daily Windows support... More tasks and documentation of technical standards. Tuesday- Saturday work scheduleWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less