Job Search Results for call center

Insight Global is seeking a Care Coordination Associate to join the Pre-Access and HSS Connect teams at the #1 Orthopedic hospital in the United States. As the first point of contact for patients and... More families, this entry-level role manages a high volume of inbound and outbound calls, triages inquiries, creates referrals, and schedules various types of appointments. The Associate connects patients to the appropriate physician office based on condition, insurance, location, and availability; completes full registration; verifies insurance coverage; and accurately documents demographics and medical orders in Salesforce, including sending patient itineraries and closing cases. This position requires exceptional customer service, professionalism, and efficiency to support the hospital?s mission of delivering outstanding patient care.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for an Operations Manager to join one of their largest mortgage industry clients. In this role, you will lead a team of 7-8 Customer Experience Specialists... More within the Mortgage Fulfillment Division to deliver best-in-class service. The Operations Manager will oversee daily queue management, ensuring adherence to schedules, specialty skills, and resource allocation while monitoring performance metrics to maximize productivity and quality. You will coordinate across divisions to ensure consistent execution, analyze trends to identify and resolve operational challenges, and implement innovative process improvements to enhance cycle times and service quality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Sr. Cloud Engineer to join the IT department of an AM 100 law firm. This role is responsible for ensuring successful implementations, accompanying operational processes,... More support and documenta on of cloud and hybrid cloud projects, primarily, but not limited to utilizing Microsoft Azure. This role will require skills working with various teams to collaborate on cloud/hybrid cloud-based solutions. The Sr. Cloud Engineer will oversee and participate in all phases of the infrastructure life cycle including needs analysis, planning, design, implementation, operation and maintenance. The Sr. Cloud Engineer will work directly with the Director of Technical Operations to create and maintain the capital and opera ng budget as approved by the Firm. Responsibilities: ?Develop and maintain updated technical knowledge of the products, systems and protocols used in the firm's information systems. Design and implement secure Azure architectures using Infrastructure as Code (IaC) tools such as Bicep, Terraform, ensuring consistent, compliant deployments across landing zones and shared services. ?Build and manage reusable IaC modules that incorporate Azure security best practices for resources such as VNETs, NSGs, Private Endpoints, Azure Bas on, and Key Vault. ?Participate in firm wide IT projects, systems designs, and procurement/outsourcing plans for compliance with IT best practices and standards. ?Coordinate and assist with day-to-day operational ac vi es in relation to cloud operations and development. ?Design, develop and maintain processes for end-to-end application deployments, networking and infrastructure as a service as it pertains to the Firm?s cloud environments, primarily created in Microsoft Azure. ?Define, implement and modify access policies to ensure compliance with the Firm?s security posture. ?Ensure and maintain Firm standards for identify and access management, multi factor authentication, SSO, certificate management, and privileged account management where applicable for cloud-based services. ?Provide cloud based so ware development environments and assist teams with deployments and DevOps pipelines. ?Develop and execute test plans to validate performance, security, scalability and recoverability. ?Collaborate with cross-functional teams, working closely with the DevOps, security engineers and compliance to develop highly secure and scalable architectures ?Maintain operational alignment with the Firm?s data retention policy and standards. Execute test plans to validate data protection (backups and restores) of applicable cloud services. ?Ensure compliance with established controls for ISO 27001 and SOC reporting and provide evidence and support for related audits. ?Track, manage and optimize cloud operational costs including existing resource u liza on, expansion and evaluation of licensing options. ?Report on findings and make recommendations for improvement of all cloud based systems. ?Mentor, instruct and otherwise develop technical staff in areas of new technology and promote cloud architectural concepts. ?Contribute to the operational aspects of the Technical Operations group as needed. ? Provide after hours, and on-call support for all systems as needed. This role is hybrid 2-3 days in the firm's center city Philadelphia office. Compensation:$150K to $160K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Site Superintendent to join their federal team based in Honolulu, HI primarily supporting work at the Tripler Army Medical Center (TAMC) and/or Schofield Barracks. As one of... More the global leaders in sustainability and energy efficiency, our client's team here primarily helps support preventative maintenance (PM), corrective maintenance (CM) and installation projects related to large building mechanical systems, building automation systems, and cybersecurity. ?Supervises the field construction and maintenance process of assigned projects, primarily related to maintenance and service of large mechanical HVAC systems, building automation systems, and cybersecurity, in accordance with the plans and specifications to ensure that each phase of the work is completed on schedule, within the budget, and with the quality workmanship expected by the company and the customer?Supervises, inspects, reviews, records and reports on all site construction related activity ensuring that the assigned subcontractors perform their work on schedule. May supervise one or more projects at the same time?Understand and develop means and methods for the construction/installation or service requirements of the particular project (in conjunction with Project Manager)?Supervise, schedule, and coordinate activities of all employees and subcontractors?Assist with quality control functions per contract (COE) requirements (submittal reviews, daily reports, preparatory meetings and other quality control program features) to ensure project document controls are in compliance with contract requirements?Enforce, facilitate and follow Company and contract safety requirements. Assist with SSHO functions per company standard practices and per contract (COE) requirement if required per the position?Schedule and plan PM, CM, and other work-related tasks, monitor progress of work with schedule updates (in conjunction with Project Manager)?Coordinate inspections, verifications, tests, and other contractual requirements with client.?Participate in regular project/site meetings with subcontractors, architects, engineers, client representatives and other groups?Direct and coordinate subcontractor activities?Is the primary management team member on the site on a day-to-day basis to identify and correct issues or deficiencies and/or escalate issues and deficiencies up the management chain to Project Manager and/or regional management?Re-occurring 24/7 availability (on-call support) ?Performs other duties as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle... More of a student from early learning to higher education. This role will be hybrid remote in Parma, OH ? working 2 days onsite 3 days remote. This would be for their second shift, Monday through Friday. Second shift is 11:30am-8:00pm EST. This is a 3-month contract with potential extensions based on performance.In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client?s busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Seeking a Systems Administrator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. This is for an on-site... More system administrator sustaining and maintaining a VM-based data system supporting a high visibility system critical to this agency?s day-to-day and contingency operations. This architecturally complex, multi-networked system has many users who demand quick troubleshooting, active workflow management, and restoral operations as needed. The selected candidate will work an Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the customer. The system is responsible for successful 24x7x365 operations of the ASP side of the system, with very detailed assistance to the ISP part of the system. This position operates at a customer facility in Springfield, VA, and will coordinate with another locations. This position is 3rd Shift: Sun 10:00 PM ? 6:00 AM Mon 10:00 PM ? 6:00 AM Tues 10:00 PM ? 6:00 AM Wed 10:00 PM ? 6:00 AM Thurs 10:00 PM ? 6:00 AM with occasional on-call weekend support as needed. This position requires system admin skills knowledgeable in VM concepts, and the ability to learn a new system and provide requisite feedback. The successful candidate must have multitasking abilities, problem-solving skills, good verbal skills, and most importantly a positive, can-do attitude. The team works in a cross-domain environment with established procedures and controls in a high-stress environment. Responsibilities include, ensuring maximum system availability, maintain a very high visibility system, follow engineering instructions to conduct system updates/upgrades in coordination with the ISP and the support factory, typical system administration functions, conduct VM-based services to ensure system operation, support development/modification of technical documentation, and complete and track lessons learned and metrics.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less