Job Search Results for call center

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is is seeking a Senior VDI Engineer support a growing financial technology company. This individual will lead and scale their AWS WorkSpaces environment, drive observability with... More DataDog, and provide production engineering support across identity, endpoint management, and automation. Key responsibilities include:Key Responsibilities- Lead VDI migrations for contractors/employees into the AWS WorkSpaces environment, including onboarding, image/profile strategy, access control, and cutover support- Own the deployment and integration of DataDog monitoring for the AWS VDI stack, including metrics, logs, traces, dashboards, SLOs, and alerting- Provide L3 production engineering support across the multiple applications within the Corp. IT environment- Design and maintain secure baseline images (Windows and Ubuntu), golden images, and automated pipelines for image updates- Develop runbooks, documentation, and knowledge articles; train L1/L2 teams and offshore partners- Participate in incident response, post-incident reviews, capacity planning, and on-call rotations- Drive continuous improvement: automate repetitive tasks, reduce MTTR, improve reliability and user experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description:Insight Global is seeking a Customer Relations Representative for a leading utility engineering and construction client. This individual will serve as a key liaison between customers... More and project teams, supporting communication throughout the lifecycle of engineering and construction projects. The role involves handling customer inquiries, resolving issues, documenting interactions, and occasionally visiting job sites to engage with stakeholders directly. The ideal candidate is highly organized, customer-focused, and able to balance multiple priorities while maintaining a professional and positive experience for all parties involved.Day-to-Day:? Interact directly with customers (homeowners, clients, etc.)? Document interactions and updates within internal databases? Manage customer requests, questions, and complaints in a timely manner? Balance utility company needs (e.g., Dominion) with homeowner expectations? Escalate issues to management when necessary? Determine when field visits are required and conduct on-site meetings? Support customer experience improvements and participate in coaching sessionsCommunicate updates and concerns to supervisorsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Customer Support Analyst to support BMO?s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including... More AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network.Key Responsibilities? Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model? Execute on enterprise customer experience and sales enablement strategies across retail banking channels? Utilize Customer Connect to manage, track, and support customer interactions? Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits)? Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools? Participate in ongoing strategy discussions and operational planning sessions? Ensure compliance with AML, fraud, and regulatory requirements in all customer interactionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of Personal/ Business/ Use Taxes along with other portfolio types. The Collector is a crucial part of... More their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. This role will be a mix of inbound/outbound calls on a dialer system. Attendance is a major priority for this team and impeccable attendance is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Installation, configuration, and support of an organization's local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet and other data communications... More systems or a segment of a network system. -Maintains network hardware and software; monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. -May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.-Will provide leadership/mentorship to junior & mid-level network engineers. Oversees network control center.-Provides support to projects that involve networks. -Performs a full range of complex network designs encompassing multiple technologies within a single network; evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network.-Plans new configurations for integration into the network, using knowledge of the performance characteristics of the systems being added to the network and the specifications for network interfaces to insure effective integration and optimal network performance. -Ensures that adequate and appropriate planning is provided for hardware and communications facilities to develop and implement methodologies for analysis, installation and support of voice communications systems. -Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. The overarching INFOSEC and COMSEC security requirements for the Agency network add to the complexity of these positions.-Position may require lifting objects up (IT hardware, installation, pulling cables)Schedule:-Fully on-site Monday through Friday (some potential travel required).-->Core hours 6am-6pm (40 hours on site during core hours)-->Possible evening maintenance required (1x per week on avg. with flexible scheduling)Hourly Pay Rate Range (Depending on Experience): $45.50/hr-$62/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team,... More tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Network Perimeter Security Engineer is responsible for the design, implementation, operation, and documentation of enterprise network security solutions. This role provides technical... More leadership and subject matter expertise across network security architecture, stability, and resiliency. The engineer ensures systems, networks, and data are protected against internal and external threats by enforcing security best practices, policies, and standards. This position requires deep expertise in network perimeter security technologies, including firewalls, IDS/IPS, and DDoS mitigation.Key Responsibilities:? Define and execute network security architecture strategy and technology roadmaps, delivering fit-for-purpose security solutions? Lead high-impact security initiatives and projects, serving as a recognized subject matter expert in network security? Design, implement, and operate perimeter security technologies including firewalls, IDS/IPS, and DDoS protections? Evaluate emerging threats, vulnerabilities, and technologies, and recommend improvements to security posture? Monitor networks, systems, and logs using security tools such as SIEM, vulnerability management, and endpoint security platforms? Ensure compliance with security policies, standards, and regulatory controls? Conduct security architecture reviews, risk assessments, and requirements analysis aligned to business needs? Develop and maintain standardized, repeatable network security reference architectures? Manage network configurations, firmware, software updates, and security documentation? Collaborate with cross-functional teams including infrastructure, applications, IT support, and information security? Support production environments through incident response, service requests, and major incident troubleshooting? Coordinate with third-party vendors for project execution and issue resolution? Provide mentoring, guidance, and training to junior team members on standards and best practices? Maintain detailed network diagrams, configurations, and operational procedures? Participate in an on-call rotation and support after-hours maintenance or emergency response as needed (24x7)? Support enterprise domain controllers and DHCP services? Provide regular project status reporting and participate in required meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a NOC Engineer III on behalf of a regionally based telecom carrier client to serve as a senior technical leader within the Network Operations Center. This individual will act... More as the primary escalation point, providing 24/7 support for complex network issues across voice, data, and transport environments. The role is highly hands-on, requiring advanced troubleshooting skills and the ability to resolve critical incidents impacting network performance. This engineer will also play a key role in training and mentoring NOC staff, helping elevate overall team capability and response effectiveness.In addition to operational support, the NOC Engineer III will contribute to cross-functional projects, representing the NOC in architectural discussions and network planning initiatives. The position requires strong collaboration with internal teams and third-party vendors to drive issue resolution and maintain service-level expectations. This individual will be responsible for maintaining accurate technical documentation, including network diagrams and knowledge base materials.The ideal candidate brings deep expertise in either data or voice technologies, with the ability to support complex routing, switching, and transport systems. This includes hands-on experience with hardware configuration, upgrades, and validation across a variety of network devices. The role also involves performance monitoring, testing, and continuous improvement to ensure network reliability and scalability. Success in this position requires strong communication skills, the ability to manage competing priorities, and a proactive, ownership-driven mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less