Job Search Results for call center

We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for... More matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery.Key Responsibilities:? Handle inbound calls, schedule appointments, and manage technician assignments.? Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination.? Oversee dispatch operations for designated territories, ensuring proper personnel allocation.? Preplan and confirm maintenance schedules, including emergency responses for existing clients.? Process and respond to general dispatch emails, ensuring timely updates.? Maintain accurate job records and update scheduling databases.Provide administrative support and coordination for technician workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is responsible for communicating our client's benefits and programs that create and reinforce meaningful experiences for our members. An excellent member experience will have a direct... More impact on our client's recruitment and retention goals. As the Member Care Representative, you will focus on:?How to initiate and maintain an exceptional level of member satisfaction and positive interactions, through multi-channel communications telephone, email, online chats).?Identify customers' needs, clarify information, research customer issues, and provide solutions and /or alternatives.?Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.?Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.?Develop a thorough knowledge and understanding of the associations' benefits programs and delivery methods. Become the in-house expert on all programs and benefits we offer our members/customers.Responsibilities:?Contact members whose memberships are approaching expiration to remind them of the renewal process.?Connect with members with declined payments to update their payment information and ensure successful renewal.?Analyze data related to membership renewals, credit card declines, and reactivations to identify trends in areas for improvement.?Maintain customer focus and adapt to different personality types to help resolve member/customer issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.?Actively listen, acknowledge, accurately categorize contact... More reasons/experiences, and respond accordingly. ?Keeping up to date on email communications.?Ability to multitask using multiple databases to accurately research and respond to inquiries.?Ensure data/report integrity by continuously understanding use of tools and the business needs for information.?Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Customer Service Representative (CSR) to join our Dispatch Team. This role is the frontline connection between our customers and field technicians. The CSR will handle incoming... More service requests, schedule and dispatch technicians, and ensure timely communication to deliver outstanding customer experiences.Key Responsibilities? Serve as the first point of contact for customer inquiries, service requests, and emergency calls? Accurately enter service requests into the dispatch system and assign work orders to technicians? Coordinate technician schedules to maximize efficiency and meet customer needs? Provide customers with updates on service status, estimated arrival times, and follow-up communications? Collaborate with service managers, technicians, and other departments to resolve issues quickly? Maintain detailed and accurate records of customer interactions and service activities? Support billing and administrative processes related to service callsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Network Admin to join one of our clients in San Diego, CA. The Network Administrator is responsible for operating, maintaining, and troubleshooting network... More connectivity and infrastructure on the client's network. The candidate will support the operation and maintenance of multiple networks across different classification levels and ensure continuous network connectivity is maintained to customers and sites. This position will be in the Network Operations and Security Center (NOSC). The NOSC functions as the helpdesk for network operations support and provides troubleshooting of network connectivity including WAN circuits, equipment failures, router and switch configurations, firewall access control lists, VoIP device registrations and configuration, cryptographic device configurations and keying material. This includes coordination with Navy, DISA, and commercial circuit providers for implementation and troubleshooting; maintaining Information Assurance compliance including IOS upgrades, network device configuration changes, firewall ACL verification and changes; and supporting remote sites in restoring network failures. Additionally, position requires flexibility as duties and responsibilities may be adjusted to meet business, customer, and contractual requirements.Essential Job ResponsibilitiesMaintains smooth operation of local area, world wide and virtual private networks (VPN). Plans, evaluates, and coordinates installation and/or reconfiguration of hardware and software elements of data and/or voice communication network. Maintains technical expertise in all areas of networks and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc. May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and network analysis regarding short- and long-range planning for in-house systems. May coordinate third-party maintenance for network equipment. May design network or portion of network that include selection of hardware and software packages.Compensation: $60/hr to $65/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Join a rapidly expanding skincare company where innovation and science drive everything we do. Our close-knit team values collaboration, creativity, and delivering personalized experiences to our... More customers. If you?re enthusiastic about skincare, enjoy helping others, and speak Vietnamese or Chinese, we want to connect with you!About the RoleWe?re searching for a personable and detail-oriented Customer Care Agent to serve as the primary contact for our customers and distributors. This role goes beyond answering calls?it?s about providing a premium experience, ensuring every customer feels appreciated, every issue is resolved thoroughly, and every interaction reflects our brand?s commitment to excellence.Responsibilities? Deliver outstanding support through phone, email, and chat? Help customers and distributors with product questions, order status, returns, and account assistance? Address concerns with precision, ensuring all issues are fully resolved? Cultivate strong relationships to encourage loyalty and repeat business? Translate or clarify marketing materials and product details for multilingual audiences? Collaborate with internal teams to enhance processes and the customer journeyRepresent our brand?s passion for skincare and uphold our core values in every interactionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Trade Services Support Specialist to join their team of 8 in Cincinnati, OH. There will be in person training to learn and understand the operations... More within the Trade Services group. This person will be responsible for supporting the custody re-platform project. This includes working within a shared inbox to complete daily assignments involving order entries and post execution of trades. The Support Specialist will receive trade instructions for processing, posting, and updating accounts for investment advisors. This may include some research and cross-checking for discrepancies within account types to help confirm that trade reports are accurate and updated. This person must be highly organized to hit various deadlines, well versed in Excel, and comfortable working in a fast-pace environment. We can pay between $18 to $19 per hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less