Job Search Results for call center

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Network Engineer will architect, design, and support complex enterprise network infrastructures. This includes new solution design, enhancement of existing architectures, and leading end to end... More implementation efforts with minimal supervision. The role supports mission critical systems, ensuring network availability, scalability, performance, and compliance with organizational SLAs. KEY RESPONSIBILITIES?Lead complex network design and deployment initiatives from concept through implementation?Serve as a subject-matter expert on network planning, architecture, and technologies?Develop technical standards, documentation, and implementation guidelines?Provide advanced troubleshooting and root cause analysis for high impact issues?Evaluate emerging technologies and recommend solutions to enhance performance and reliability?Interface with vendors for hardware/software selection and escalations?Partner with and provide oversight to network services outsourcing/managed service partners, including SLA review?Perform system upgrades, maintenance, and capacity planning?Ensure network performance, availability, and reliability through proactive monitoring?Create and maintain detailed network documentation?Participate in a departmental on call rotation?Collaborate cross functionally with leadership, stakeholders, and technical teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The successful candidate will provide exceptional, daily operational service support to grow the Bank?s market share and maximize profitability of client relationships in both French and English.... More Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.? Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.? May be able to apply interest adjustments based on limits.? Ensures that tickets are resolved and closed as per the client?s expectations and to their satisfaction.? Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source.? Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.? Gathers and formats data into regular and ad-hoc reports, and dashboards.? Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.? Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.? Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.? Provides input into the planning and implementation of operational programs.? Actively listens to clients' concerns and diagnoses clients? service needs.? Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.? Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.? Accurately documents client requests using the group?s tracking systems.? Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.? Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.? Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.? Supports the development of tailored messaging, which may include writing, editing and distributing communications.? Tracks collection of client service fees? Collaborates with internal and external stakeholders in order to deliver on business objectives.? Executes work to deliver timely, accurate, and efficient service.? Focus may be on a business/group.? Thinks creatively and proposes new solutions.? Exercises judgment to identify, diagnose, and solve problems within given rules.? Works mostly independently.? Broader work or accountabilities may be assigned as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is assisting a legal marketing client of ours in identifying a Communication Specialist for a net new opening they have. The position is part of the Case Management department working... More on all phases of mass tort and MedMal cases. This is a full-time, permanent position. Communication Specialist serves as an important point of contact for existing claimants, making them a critical part of the claimant?s experience and assisting them in various phases of the claim. ?Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.?Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision. ?Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.?Process Guidance: Clearly explain next steps and transition clients to the Case Management team, including paralegals and attorneys.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team,... More tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead, coach, and develop a team focused on delivering exceptional customer experiences across end-to-end service workflowsTrack, measure, and report on key customer experience performance indicators... More (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (CSAT)Analyze customer feedback and operational data to identify trends, root causes, and opportunities to improve the customer journeyTranslate complex data and insights into clear, actionable recommendations for cross-functional stakeholdersPartner closely with internal teams to ensure customer pain points are identified, prioritized, and addressedLead cross-functional initiatives to implement process improvements and system enhancements that positively impact customer experienceManage and monitor operational queues and workflows to ensure efficiency, quality, and service-level adherenceOversee daily staffing and queue management, including schedules, shifts, specialty skills, time off, meetings, and trainingCoordinate across departments to ensure consistent execution of processes and service standardsEffectively allocate resources by identifying performance trends, operational risks, and opportunities for improvementDesign and implement innovative, efficient processes to reduce cycle times and improve service qualitySupport, recommend, and implement technology and automation initiativesRoutinely review individual and team performance metrics, providing coaching and feedback to drive continuous improvementPerform additional related duties as assignedDemonstrate behaviors aligned with organizational values, culture, and customer-centric principlesThis role pays up to $36 hourly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Lead, coach, and develop a team focused on delivering exceptional customer experiences across end-to-end service workflowsTrack, measure, and report on key customer experience performance indicators... More (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (CSAT)Analyze customer feedback and operational data to identify trends, root causes, and opportunities to improve the customer journeyTranslate complex data and insights into clear, actionable recommendations for cross-functional stakeholdersPartner closely with internal teams to ensure customer pain points are identified, prioritized, and addressedLead cross-functional initiatives to implement process improvements and system enhancements that positively impact customer experienceManage and monitor operational queues and workflows to ensure efficiency, quality, and service-level adherenceOversee daily staffing and queue management, including schedules, shifts, specialty skills, time off, meetings, and trainingCoordinate across departments to ensure consistent execution of processes and service standardsEffectively allocate resources by identifying performance trends, operational risks, and opportunities for improvementDesign and implement innovative, efficient processes to reduce cycle times and improve service qualitySupport, recommend, and implement technology and automation initiativesRoutinely review individual and team performance metrics, providing coaching and feedback to drive continuous improvementPerform additional related duties as assignedDemonstrate behaviors aligned with organizational values, culture, and customer-centric principlesThis role pays up to $36 hourly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Sr. Cloud Engineer to join the IT department of an AM 100 law firm. This role is responsible for ensuring successful implementations, accompanying operational processes,... More support and documenta on of cloud and hybrid cloud projects, primarily, but not limited to utilizing Microsoft Azure. This role will require skills working with various teams to collaborate on cloud/hybrid cloud-based solutions. The Sr. Cloud Engineer will oversee and participate in all phases of the infrastructure life cycle including needs analysis, planning, design, implementation, operation and maintenance. The Sr. Cloud Engineer will work directly with the Director of Technical Operations to create and maintain the capital and opera ng budget as approved by the Firm. Responsibilities: ?Develop and maintain updated technical knowledge of the products, systems and protocols used in the firm's information systems. Design and implement secure Azure architectures using Infrastructure as Code (IaC) tools such as Bicep, Terraform, ensuring consistent, compliant deployments across landing zones and shared services. ?Build and manage reusable IaC modules that incorporate Azure security best practices for resources such as VNETs, NSGs, Private Endpoints, Azure Bas on, and Key Vault. ?Participate in firm wide IT projects, systems designs, and procurement/outsourcing plans for compliance with IT best practices and standards. ?Coordinate and assist with day-to-day operational ac vi es in relation to cloud operations and development. ?Design, develop and maintain processes for end-to-end application deployments, networking and infrastructure as a service as it pertains to the Firm?s cloud environments, primarily created in Microsoft Azure. ?Define, implement and modify access policies to ensure compliance with the Firm?s security posture. ?Ensure and maintain Firm standards for identify and access management, multi factor authentication, SSO, certificate management, and privileged account management where applicable for cloud-based services. ?Provide cloud based so ware development environments and assist teams with deployments and DevOps pipelines. ?Develop and execute test plans to validate performance, security, scalability and recoverability. ?Collaborate with cross-functional teams, working closely with the DevOps, security engineers and compliance to develop highly secure and scalable architectures ?Maintain operational alignment with the Firm?s data retention policy and standards. Execute test plans to validate data protection (backups and restores) of applicable cloud services. ?Ensure compliance with established controls for ISO 27001 and SOC reporting and provide evidence and support for related audits. ?Track, manage and optimize cloud operational costs including existing resource u liza on, expansion and evaluation of licensing options. ?Report on findings and make recommendations for improvement of all cloud based systems. ?Mentor, instruct and otherwise develop technical staff in areas of new technology and promote cloud architectural concepts. ?Contribute to the operational aspects of the Technical Operations group as needed. ? Provide after hours, and on-call support for all systems as needed. This role is hybrid 2-3 days in the firm's center city Philadelphia office. Compensation:$150K to $160K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less