Job Search Results for call center

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours. Responsibilities: - Manage escalated and large warranty issues for closed homes,... More including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis. - Determine if corrective work order is needed. - Lead root-cause analysis. - Manage trades to completion of service requests to customers? satisfaction. - Perform minor service related tasks (e.g., adjustments, repairs), as requested. - Establish and maintain positive customer relationships. - Determine trade accountability for back charges and P.O.?s. - Authorize payment for work performed up to approval limits.- Follow applicable legal protocol and process necessary workflow. - Partner with other Customer Care Managers to address escalated homeowner concerns. - Manage, contain, and continuously improve warranty spend. - Participate in Lean initiatives to improve overall efficiencies of the Division. - Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for an Operations Manager to join one of their largest mortgage industry clients. In this role, you will lead a team of 7-8 Customer Experience Specialists... More within the Mortgage Fulfillment Division to deliver best-in-class service. The Operations Manager will oversee daily queue management, ensuring adherence to schedules, specialty skills, and resource allocation while monitoring performance metrics to maximize productivity and quality. You will coordinate across divisions to ensure consistent execution, analyze trends to identify and resolve operational challenges, and implement innovative process improvements to enhance cycle times and service quality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Seeking a Systems Administrator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. This is for an on-site... More system administrator sustaining and maintaining a VM-based data system supporting a high visibility system critical to this agency?s day-to-day and contingency operations. This architecturally complex, multi-networked system has many users who demand quick troubleshooting, active workflow management, and restoral operations as needed. The selected candidate will work an Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the customer. The system is responsible for successful 24x7x365 operations of the ASP side of the system, with very detailed assistance to the ISP part of the system. This position operates at a customer facility in Springfield, VA, and will coordinate with another locations. This position is 2nd Shift: 2pm - 10pm, M-F) with occasional on-call weekend support as needed. This position requires system admin skills knowledgeable in VM concepts, and the ability to learn a new system and provide requisite feedback. The successful candidate must have multitasking abilities, problem-solving skills, good verbal skills, and most importantly a positive, can-do attitude. The team works in a cross-domain environment with established procedures and controls in a high-stress environment. Responsibilities include, ensuring maximum system availability, maintain a very high visibility system, follow engineering instructions to conduct system updates/upgrades in coordination with the ISP and the support factory, typical system administration functions, conduct VM-based services to ensure system operation, support development/modification of technical documentation, and complete and track lessons learned and metrics.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a bilingual collections specialist based out of Toronto, Canada to work for one of our client's headquarter in Kansas City. This person will be responsible for handling... More inbound client calls that are related to collections request. This role is a hybrid position, with 3 days being in office, and Tuesday being mandatory. The first 60 days, this person will be required to be fully onsite for the training before it turning hybrid. A candidate with great customer service skills and experience handling collections will be a good fit for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Site Superintendent to join their federal team based in Honolulu, HI primarily supporting work at the Tripler Army Medical Center (TAMC) and/or Schofield Barracks. As one of... More the global leaders in sustainability and energy efficiency, our client's team here primarily helps support preventative maintenance (PM), corrective maintenance (CM) and installation projects related to large building mechanical systems, building automation systems, and cybersecurity. ?Supervises the field construction and maintenance process of assigned projects, primarily related to maintenance and service of large mechanical HVAC systems, building automation systems, and cybersecurity, in accordance with the plans and specifications to ensure that each phase of the work is completed on schedule, within the budget, and with the quality workmanship expected by the company and the customer?Supervises, inspects, reviews, records and reports on all site construction related activity ensuring that the assigned subcontractors perform their work on schedule. May supervise one or more projects at the same time?Understand and develop means and methods for the construction/installation or service requirements of the particular project (in conjunction with Project Manager)?Supervise, schedule, and coordinate activities of all employees and subcontractors?Assist with quality control functions per contract (COE) requirements (submittal reviews, daily reports, preparatory meetings and other quality control program features) to ensure project document controls are in compliance with contract requirements?Enforce, facilitate and follow Company and contract safety requirements. Assist with SSHO functions per company standard practices and per contract (COE) requirement if required per the position?Schedule and plan PM, CM, and other work-related tasks, monitor progress of work with schedule updates (in conjunction with Project Manager)?Coordinate inspections, verifications, tests, and other contractual requirements with client.?Participate in regular project/site meetings with subcontractors, architects, engineers, client representatives and other groups?Direct and coordinate subcontractor activities?Is the primary management team member on the site on a day-to-day basis to identify and correct issues or deficiencies and/or escalate issues and deficiencies up the management chain to Project Manager and/or regional management?Re-occurring 24/7 availability (on-call support) ?Performs other duties as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a detail-oriented and organized Tier 1 Help Desk Specialist to join one of North America's largest retailers. This role involves repetitive, queue-based administrative work within... More Workday, supporting job and employee changes across North America. You will play a key role in quality control, ensuring accuracy in job changes, training setups, and employee updates.Key ResponsibilitiesQueue Management: Work through multiple queues in Workday, addressing inbox tasks such as job changes, separations, and terminations.Quality Control: Review and approve job and employee changes; verify accuracy and return incorrect submissions for correction.Training Setup: Assist in setting up training and ensure compliance with guidelines.Process Updates: Cancel or adjust tasks in progress as needed.Project Support: Handle influx of changes related to retail organizational shifts (e.g., part-time to full-time transitions, seasonal workforce changes).Collaboration: Work closely with Shannon?s team and other stakeholders to maintain smooth operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

? Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements.? Enter rebate application data into the CCB... More database, ensuring accuracy and completeness of information.? Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.? Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.? Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.? Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.? Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.? Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.? Responsible for executing the corporate retention effort by offering creative solutions that meet each customer?s unique circumstances.? Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests. ? Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.? Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.? Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.? Executes marketing campaigns to increase customer response and is accountable for results.Works effectively as part of a team and displays a positive attitude in this dynamic environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less