Job Search Results for call center

The Director of Network Engineering and Operations will own the creation and design of networking and telecom initiatives for a large health system in NC. This leader will have the opportunity to... More work directly with executive leadership to bring to life several large projects. They are looking for someone that has the hands on experience creating the strategy and then overseeing the execution. This role is not primarily people management and while hands on engineering background is a requirement, there is not any hands on delivery work in this role. There will be two managers reporting to this Director, one for both the networking and telecom team. There are about 20 people that will roll up to them through those managers but over 200 members of the infrastructure department. As they create strategy, they will work heavily with the cybersecurity and clinical informatics leadership. To accomplish these initiatives they will need to be an industry and healthcare expert. The main initiatives they will be focused on are development of AI environment and new AI call centers, creation of cloud infrastructure environment (hybrid cloud environment), advancing their network and telecom presence, creating effective telehealth environment, and redesigning data centers.This health system is committed to being a leader in digital health innovation and transformation. With these goals, they need a leader full of ideas and expertise! This role has the opportunity for growth and immeasurable patient impact. This is a hybrid role, they must be onsite in North Carolina 3-4 days per week. Most directors are onsite almost everyday.Job Description:Strategy & Roadmap Develop and manage multi-year plans for network infrastructure upgrades and enhancements, ensuring alignment with business goals and IS team roadmaps.Infrastructure & Performance Design and maintain wired/wireless networks that meet performance, security, and scalability needs. Provide secure connectivity across data centers, cloud environments, and enterprise systems.Collaboration & Governance Partner with stakeholders to support organizational objectives, standardize network services, and ensure compliance with ITSM processes and governance.Security & Reliability Implement robust security protocols, monitor KPIs, and conduct regular testing to identify vulnerabilities. Collaborate with cybersecurity teams to safeguard systems and ensure regulatory compliance.Automation & Innovation Drive efficiency through automation of provisioning, monitoring, and incident response. Adopt emerging technologies to continuously improve operations.Service Delivery Foster an agile, collaborative environment. Ensure high availability, disaster recovery readiness, and a culture of service excellence that exceeds customer expectations.Financial Management Develop and monitor budgets, assess total cost of ownership, and benchmark services to optimize value and manage costs effectively.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client in the South Florida area is looking for 3 high level network engineers to assist in design, installation, and support expertise across the full lifecycle of the systems, services, and... More solutions supported by their Corporate Information Technology team. They are ideally looking for 3 distinct positions, one with a focus in Cisco LAN, another in Wireless Aruba, and the third in Firewall Palo Alto. These engineers will serve as Subject Matter Experts (SMEs) for the Network team in an environment that fosters cross-training and voluntary knowledge transfer.Notes:oFocus on Firewall technologies, specifically Palo Alto?Palo Alto Certified or a former Palo Alto employee ?Team is responsible for new build - laying the foundation, advanced products, play QB and set technical direction, brownfield and greenfield deployments. ?Cisco LAN and Wireless positions will require 30% travel; Palo Alto position will not require travel.Pay Rate: $130-150k depending on background and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client in the South Florida area is looking for 3 high level network engineers to assist in design, installation, and support expertise across the full lifecycle of the systems, services, and... More solutions supported by their Corporate Information Technology team. They are ideally looking for 3 distinct positions, one with a focus in Cisco LAN, another in Wireless Aruba, and the third in Firewall Palo Alto. These engineers will serve as Subject Matter Experts (SMEs) for the Network team in an environment that fosters cross-training and voluntary knowledge transfer.Notes:oFocus on wireless technologies, specifically Aruba central and on prem?Conducting spatial analysis, replacing access points ?Looking at third party to do predictive analysis for AP placement, they will come in and validate placement ?Future projects: ClearPass and Pass point implementation/deployment?Team is responsible for new build - laying the foundation, advanced products, play QB and set technical direction, brownfield and greenfield deployments. ?Cisco LAN and Wireless positions will require 30% travel; Palo Alto position will not require travel.Pay Rate: $130-150k depending on background and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients at Pacific Beach, WA. The Network Administrator is responsible for administration, maintenance, and cybersecurity defense of... More all client and server infrastructure used to support enterprise-wide modeling and simulation applications and services. This position will also support operations as EW Operator, Link-Inject-to-Live Operator and other watch positions as required. This is in support of daily operations as dictated by the flying activity of Aviation squadrons utilizing the Pacific Northwest Tactical Training Range (PNWTTR) for training. The candidate will work in close coordination with site leadership and other team members and departments to update, monitor and maintain servers and workstations used throughout the enterprise. Additional duties include performing Microsoft Windows server administration, manage GPOs, create/modify DHCP reservations, patching and configuring systems in compliance with DoD Security Technical Implementation Guides (STIG). Individuals must be able to work independently and work within a team.Essential Job Responsibilities? Manage daily operations of local area, wide area, and virtual private network.? Plan, install, and reconfigure hardware and software elements of communication networks.? Troubleshoot routers, firewalls, switches, and other network devices.? Monitor and analyze network performance for both short- and long-term planning.? Maintain technical documentation including network diagrams and operational procedures.? Collaborate with vendors on third-party maintenance and network solutions.? Propose and implement network designs to optimize performance and cost-efficiencyCompensation: $38/hr to $44/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less