Job Search Results for call center

An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for... More the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM).Essential Job Functions *Provide Tier 2 and Tier 3 support for Voice systems. *Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary. *Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components. *Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components. *Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional. *Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification. *Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process. *Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds). *Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment. *Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders. *Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge. *Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM. *Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories. *Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony. *Provide training, as requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Client: George Washington University HospitalPosition: Dietitian - Kidney Transplant Services Openings: 1Location: 2121 K Street NW Suite 100 Washington, DC 20037Duration: permanent - 20% Pay Range:... More $61,093- 91,000k Shift: M-F 8:00 AM - 4:30 PM, fully onsite? No weekends, no holidays and no on-call! ? Rounds start @9 AM at the hospital Interview Process: ? 1st round: 30 minute Teams meeting ? 2nd round: hour and a half onsite interview (meet the team and shadow) Day-to-Day Responsibilities:Insight Global is seeking a Dietitian within the Kidney Transplant Services to support a BEST regional hospital in Washington, DC. The Transplant Registered Dietitian Nutritionist provides nutritional assessment and intervention to transplant candidates and recipients. Living donors may receive a nutritional assessment if requested by a transplant team member. Responsibilities:? Provides nutrition assessments and interventions to transplant candidates and recipients as requested.? Provides nutrition assessments and interventions to living donor candidates as requested by physicians.? Provides ongoing nutrition strategies for complex, high risk patients.? Develops and review guidelines used for nutritional assessment and intervention of pre and post-transplant as well as for living donors.? Reviews medical documentation and oversees nutrition care provided.? Follows up with high risk patients as needed/requested.? Demonstrates good organizational skills and be able to multi-task, prioritize, and quickly adjust to changes when needed.? Accesses information as needed from all data sources (data base, electronic charts, outside providers, etc.).? Attends all departments-specific training and demonstrate proficiency related to safety and job-related hazards.? Participates in at least one transplant related performance improvement project.? Participates in monthly QAPI meetings.? Participates in weekly patient selection meetings.? Effectively communicates expectations.? Reviews or develops educational material for transplant candidates, recipients and living donors.? Documents nutrition assessment in the patient?s medical record.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Care Coordination Associate to join the Pre-Access and HSS Connect teams at the #1 Orthopedic hospital in the United States. As the first point of contact for patients and... More families, this entry-level role manages a high volume of inbound and outbound calls, triages inquiries, creates referrals, and schedules various types of appointments. The Associate connects patients to the appropriate physician office based on condition, insurance, location, and availability; completes full registration; verifies insurance coverage; and accurately documents demographics and medical orders in Salesforce, including sending patient itineraries and closing cases. This position requires exceptional customer service, professionalism, and efficiency to support the hospital?s mission of delivering outstanding patient care.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key Responsibilities:Administration: Oversee the Storage and Backups Solutions including Updates/Patches, maintain and improve the High-Performance Computing environment Infrastructure Design &... More Implementation: Architect, deploy, and manage infrastructure solutions across virtualized environments, on-premises data centers, and cloud platforms.System Optimization: Monitor and enhance system performance, reliability, and scalability.Cloud Management: Oversee cloud migrations, hybrid cloud integrations, and Infrastructure-as-Code practices.Security & Compliance: Implement and maintain security best practices and compliance standards.Automation: Develop and maintain automation scripts to improve operational efficiency.Disaster Recovery: Design and test disaster recovery and business continuity plans.Collaboration: Partner with software development, DevOps, and network teams to support application deployments and troubleshoot issues.Mentorship: Provide technical guidance and mentorship to junior and intermediate engineers.Capacity Planning: Analyze infrastructure usage and forecast future needs.Documentation: Create and maintain detailed documentation of configurations, processes, and procedures.Other Tasks: Perform other tasks as assigned by IT Management.On call Rotation: Work and will be available for after-hours support and projectsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for an Operations Manager to join one of their largest mortgage industry clients. In this role, you will lead a team of 7-8 Customer Experience Specialists... More within the Mortgage Fulfillment Division to deliver best-in-class service. The Operations Manager will oversee daily queue management, ensuring adherence to schedules, specialty skills, and resource allocation while monitoring performance metrics to maximize productivity and quality. You will coordinate across divisions to ensure consistent execution, analyze trends to identify and resolve operational challenges, and implement innovative process improvements to enhance cycle times and service quality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Sr. Cloud Engineer to join the IT department of an AM 100 law firm. This role is responsible for ensuring successful implementations, accompanying operational processes,... More support and documenta on of cloud and hybrid cloud projects, primarily, but not limited to utilizing Microsoft Azure. This role will require skills working with various teams to collaborate on cloud/hybrid cloud-based solutions. The Sr. Cloud Engineer will oversee and participate in all phases of the infrastructure life cycle including needs analysis, planning, design, implementation, operation and maintenance. The Sr. Cloud Engineer will work directly with the Director of Technical Operations to create and maintain the capital and opera ng budget as approved by the Firm. Responsibilities: ?Develop and maintain updated technical knowledge of the products, systems and protocols used in the firm's information systems. Design and implement secure Azure architectures using Infrastructure as Code (IaC) tools such as Bicep, Terraform, ensuring consistent, compliant deployments across landing zones and shared services. ?Build and manage reusable IaC modules that incorporate Azure security best practices for resources such as VNETs, NSGs, Private Endpoints, Azure Bas on, and Key Vault. ?Participate in firm wide IT projects, systems designs, and procurement/outsourcing plans for compliance with IT best practices and standards. ?Coordinate and assist with day-to-day operational ac vi es in relation to cloud operations and development. ?Design, develop and maintain processes for end-to-end application deployments, networking and infrastructure as a service as it pertains to the Firm?s cloud environments, primarily created in Microsoft Azure. ?Define, implement and modify access policies to ensure compliance with the Firm?s security posture. ?Ensure and maintain Firm standards for identify and access management, multi factor authentication, SSO, certificate management, and privileged account management where applicable for cloud-based services. ?Provide cloud based so ware development environments and assist teams with deployments and DevOps pipelines. ?Develop and execute test plans to validate performance, security, scalability and recoverability. ?Collaborate with cross-functional teams, working closely with the DevOps, security engineers and compliance to develop highly secure and scalable architectures ?Maintain operational alignment with the Firm?s data retention policy and standards. Execute test plans to validate data protection (backups and restores) of applicable cloud services. ?Ensure compliance with established controls for ISO 27001 and SOC reporting and provide evidence and support for related audits. ?Track, manage and optimize cloud operational costs including existing resource u liza on, expansion and evaluation of licensing options. ?Report on findings and make recommendations for improvement of all cloud based systems. ?Mentor, instruct and otherwise develop technical staff in areas of new technology and promote cloud architectural concepts. ?Contribute to the operational aspects of the Technical Operations group as needed. ? Provide after hours, and on-call support for all systems as needed. This role is hybrid 2-3 days in the firm's center city Philadelphia office. Compensation:$150K to $160K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our top healthcare clients is seeking an ambitious leader with a clinical background that will help manage a virtual telemetry monitoring unit based in Phoenix. This incredible team of over... More 120 resources working 24X7 is looking to bring in a leader who is ready to help oversee 20% of all cardiac patients across a nationwide health system. The unique part of this role will be managing technicians who oversee patients in hospitals across the continental United States. The position requires a leader who is able to work 2P - 10:30P AZ time, has strong tech literacy as well as has familiarity with scheduling, CAPs and SOP from scratch. This is a contract to hire role seeking an individual willing to convert to a salary of $110,000 with bonus and full benefits eligibility.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less