Job Search Results for call center

Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for Annuities Customer Care Specialists to join their team in Shelton, CT . This person will join the newly created "brainchild" of two well established private equity... More firms--this new company will be focused on the fixed annuity space of life insurance. The Customer Care Specialist will work in a call center environment from 8am-6pm EST. He/she will report into the Customer Care Supervisor and will provide personalized support to customers through all digital avenues including over the phone, email, SMS, and online chat. Other tasks include be aren't limited to:? Effectively manage complex cases, document changes, and resolve customer inquiries? Manage high call volumes, respond promptly to written and verbal inquiries, and maintain high performance metrics ? Leverage product expertise to provide tailored support ; educate customers on self-service tools? Complete clear documentation of all client interactions and requests ? Ensure compliance with industry regulations, standards, and legal requirements and policies specific to the insurance sector--including customer data protection, claims handling, and privacy laws? Collaborate cross-functionally with internal teams and vendor partners to escalate and resolve complex issues; escalate critical issues to the Supervisor? Utilized advanced AI tools to improve client interactions, streamline service delivery, and enhance overall operational efficiencies This person will serve as the first point of contact customers will have and will need to provide exceptional service delivery as the company launches in Q1 2025. This is an amazing opportunity to join a start-up insurance company backed by well-established private equity firms! Compensation for this role is 65-85k per year annually. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for a Business Process Owner Senior ? Contact Center to own, optimize, and transform contact center processes. This role partners cross-functionally to align process... More strategy with enterprise experience goals, drives data-backed process improvements, manages risk and controls, and leads continuous improvement initiatives. The ideal candidate brings strong process ownership, change leadership, and contact center expertise to deliver measurable business impact beyond traditional operations support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto. This role will be responsible for end-to-end... More technical solution design across large-scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment.The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future-ready contact centre solutions.Responsibilities include the below: -Lead end-to-end solution design for Contact Centre initiatives, from early business ideation through implementation-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach-Translate business needs into clear, scalable, and supportable contact centre designs-Own solution designs across core contact centre services including:Call recordingWorkforce management / call force managementAgent desktopIVR and self-service-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)-Act as a senior design authority, reviewing and influencing technical decisions across programs-Work closely with program managers to ensure purpose traceability and requirements-to-function alignment-Produce clear, well-structured solution design documentation and present designs to both technical and non-technical audiences-Provide mentorship and guidance to other designers and technology team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Remote Hands Specialist will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer... More demands. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Specialist will also assist other members of the Operations Team ensuring 100% uptime to all customers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sallie Mae is seeking Customer Service Agents to support a high-volume loan application surge during the 2026 peak season. This role operates as the loan application support center, handling inbound... More calls and guiding customers through the student loan application process.Key Responsibilities?Handle a high volume of inbound calls related to student loan applications?Provide end-to-end support from application initiation through submission and servicing?Maintain strong knowledge of Sallie Mae loan products and eligibility requirements?Accurately document customer interactions in internal systems?Deliver empathetic, clear, and compliant customer serviceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Tier 1 Service Desk Analyst provides Tier 1 technical support to internal staff across clinical, corporate, and operational departments. This includes resolving account access issues, password... More resets, account unlocks, multi-factor authentication support, secure login troubleshooting, and basic technical tasks such as printer mapping. The analyst follows defined workflows, documents all tickets in ServiceNow, and escalates issues to Tier 2 when appropriate. Throughout the day, the analyst may shift between the patient support queue and the Tier 1 employee support queue based on call volume and operational needs. When shifting support to the CDS team, the analyst is responsible for supporting both patient users and internal employees in a high volume, hybrid service environment. The analyst manages a steady flow of inbound calls from patients seeking assistance with accessing and using the online health portal. Daily responsibilities include guiding patients through password resets, account login troubleshooting, portal navigation, browser cache and cookie clearing, linking family accounts, and resolving basic access issues. This portion of the role requires strong communication skills, patience, professionalism, and the ability to remain calm when interacting with frustrated or upset patients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Head of Patient Success for our client, an online, medically guided weight loss program startup, based in San Diego, CA. As this client is scaling quickly, their patient... More experience needs to evolve just as fast. Parts of their support and care model are still reactive and we are looking for a Head of Patient Success to help shift them to a more proactive care model, building systems that anticipate patient needs before they escalate, and ensure patients feel supported, confident, and guided throughout their journey. This person will rebuild how care is delivered after enrollment ? turning a high-volume, reactive support system into a proactive, structured care model that patients can rely on. He/She will own the entire post-enrollment patient experience across phone, email and messaging channels. This includes:? Leading Patient Success teams across the U.S. and Mexico? Operating within a high-volume call center environment (~10,000+ calls/week)? Building proactive outreach models (not just ticket-based support)? Improving response times, queue management, and patient clarity? Creating clear escalation paths between support and clinical teams? Partnering with Revenue, Product, and Clinical to fix systemic issues upstreamThis is a hands-on operator role ? you will be expected to go deep into workflows, queues, and performance data. You will be:? Redesigning team structure and workflows? Setting and enforce performance standards across teams? Influencing or changing external partners if needed? Working directly with executive leadership to prioritize fixes This role requires monthly travel to Guadalajara, Mexico to work directly with call center and support teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition... More counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources?all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client?s services and the benefits of meeting with a Registered Dietitian?all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial! You are responsible for scheduling as many members as possible for their initial consultation. This role requires meeting weekly scheduling quotas and working comfortably in a high-volume outbound calling environment. While not a true sales role, it involves cold-call style outreach and the ability to connect with people from diverse backgrounds. The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less