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Tier 1 Service Desk Analyst (REMOTE) - WEEKEND OVERNIGHT SHIFT

An international law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is... More primarily a phone support role and focusing on 1st level support, and then each field office has their own Level 2 Desktop techs. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The Service Desk Analysts shift vary from day shifts, weekend, swing. We are in current need of shift: SAT-WED 12AM EST (midnight)- 830AM EST. This will be an overnight weekend shift.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls.Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation:$25/hr to $27/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL- Data Scientist (Colombia)

An employer is looking for a Data Scientist to sit remotely. You will primarily be assisting the client with identifying trends and anomalies related to various operational forecasting models. These... More AI/ ML models help forecast resources for store operations related to labor levels, inventory, supplies, etc. You will utilize, enhance, and build these models to help optimize the proper resourcing levels for these restaurants to reduce cost. You will build out reporting to showcase these results and determine root cause related to models/ data that may not be reflecting properly. You will help establish KPIs, participate in ad hoc reporting efforts and help with establishing baselines for new forecasting models. Additional tasks will include debugging models for any issues identified, data analysis, and support other ongoing projects in the AI/ MLOps space.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Architect

Overview:Insight Global is seeking a hands-on Data Architect to lead the migration from WhereScape to Coalesce and architect scalable data models and pipelines on Snowflake. This role blends... More architecture, development, and modernization strategy.Responsibilities:? Lead the migration and implementation of Coalesce, replacing legacy WhereScape workflows.? Design and optimize Snowflake data models, schemas, and transformation layers.? Build and maintain ELT frameworks using Coalesce and custom Python components.? Establish data architecture standards, best practices, and reusable patterns.? Partner closely with Data Engineering teams to ensure scalable, high-quality pipeline delivery.? Provide hands-on development, code reviews, and technical guidance throughout the migration.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Instructional Designer

Insight Global is actively seeking a highly motivated and skilled instructional designer to join our dynamic group on a contract basis. This role is central to our mission of advancing AI adoption... More and proficiency across the organization. The successful candidate will be responsible for the end-to-end design and creation of high-quality, engaging, and technically accurate product training materials. These training solutions are vital for equipping our employees, partners, and customers with the knowledge and skills necessary to effectively utilize our technical products and platforms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Data Scientist

As a Senior Data Scientist, you will leverage your advanced analytical skills to extract insights from complex datasets. Your expertise will drive data-driven decision-making and contribute to the... More development of innovative solutions. You will collaborate with cross-functional teams to enhance business strategies and drive growth through actionable data analysis.? Leading the development of advanced AI and machine learning models to solve complex business problem? Working closely with other data scientists and engineers to design, develop, and deploy AI solutions? Collaborating with cross-functional teams to ensure AI solutions are aligned with business goals and customer needs? Building models, performing analytics, and creating AI features? Mentoring junior data scientists and provide guidance on AI and machine learning best practicesWorking with product leaders to apply data science solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Scientist - INTL - India

We are looking for a highly skilled Data Scientist to join our Customer Analytics team. This role focuses on driving customer activation strategies by leveraging data science techniques, particularly... More classification models, to identify, predict, and influence customer behavior. You will work extensively with PySpark on Databricks, and lead efforts in model development, hyperparameter tuning, and performance optimization.Key Responsibilities:? Develop and deploy classification models to predict customer activation, engagement, and retention.? Design, implement, and optimize PySpark pipelines in Databricks for large-scale data processing.? Apply advanced hyperparameter tuning techniques (e.g., grid search, random search, Bayesian optimization) to enhance model performance.? Work cross-functionally with data engineering, product, and marketing teams to translate business objectives into data-driven solutions.? Monitor and evaluate model performance using robust validation techniques and real-world KPIs.? Conduct exploratory data analysis and feature engineering tailored to activation use cases.? Create dashboards, visualizations, and reports to communicate findings to non-technical stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - INDIA - Fullstack Developer (.NET/API)

An Automotive Financial Services client is seeking a Full Stack Developer in India with deep expertise in .NET and C# for backend development, and hands-on experience with ReactJS for building... More modern, responsive frontends. This candidate will also use Python to support legacy applications. In this role, you will be on the team responsible for the full lifecycle of web application development?from designing scalable APIs and backend services to implementing intuitive user interfaces and integrating Python-based tools when needed. The Full stack developer will collaborate closely with UI/UX designers, DevOps engineers, and data science teams to deliver secure, high-performance, and maintainable solutions. Additional responsibilities include participating in code reviews, debugging, testing, and contributing to CI/CD workflows while adhering to best practices in software design, performance optimization, and secure coding.Targeted Pay Rate: $10 - 20/hr USDWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

QA Engineer

We are seeking QA Engineers based in Canada to support a migration of the EDS application to Oracle Forms. This role focuses on validating application functionality as part of an AI-assisted... More migration effort, where a third-party solution is converting approximately 300 application screens and targeting 95% functional accuracy. The QA Engineers will be responsible for independently testing and validating these screens to ensure functionality, accuracy, and consistency meet requirements. Strong experience with test automation is required, along with the ability to perform separate, objective testing and clearly document findings. This role is well suited for QA professionals who are detail-oriented, comfortable working on large-scale application testing initiatives, and experienced in validating system behavior following automated or AI-driven transformations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Instructional Designer 3

About the RoleWe are seeking an experienced Instructional Designer to join our team and develop high-impact training solutions for data center operations. This role offers the opportunity to work... More closely with subject matter experts (SMEs) and a highly collaborative team to create engaging, effective learning experiences that support cutting-edge technologies.Key Responsibilities?Design, develop, and update coursework and training materials aligned with organizational objectives.?Partner with SMEs to influence and validate technical training content.?Ensure all learning solutions meet instructional design standards, accessibility guidelines, and deliver measurable outcomes.?Manage multiple projects and deliver updates on time.?Participate in team meetings and collaborate across functions to drive innovation in learning.Ideal Candidate Profile?Best vs. Average: oSignificant experience working with SMEs to shape training programs.oPrevious data center instructional experience is highly preferred.?Strong ability to balance technical accuracy with engaging instructional design.Performance Indicators?Quality of learning solutions and positive learner feedback.?Timely delivery of projects without compromising quality.?Alignment of training content with organizational goals.?Engagement metrics such as completion rates and assessment scores.?Effective collaboration and adoption of innovative tools (e.g., generative AI, microlearning).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Workday Compensation Analyst

The HRIS Advanced Compensation Analyst plays a critical role in supporting the organization?s Global Advanced Compensation process within Workday. This role serves as the technical Workday subject... More matter expert for Advanced Compensation configuration, eligibility, plan design, reporting, and data integrity. This position partners closely with the HRIS Compensation team and Global Total Rewards to ensure compensation plans are accurately configured, tested, maintained, and executed across global populations. The analyst will be responsible for supporting the end-to-end Advanced Compensation lifecycle, including configuration, annual pay planning readiness, reporting, troubleshooting, and continuous process improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less