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Oct 08, 2024

Maryland Heights, MO

|

Desktop Support

|

Contract-to-perm

|

$33 - $41 (hourly estimate)

{"JobID":385200,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-90.4497272727273,"Longitude":38.727,"Distance":null},"State":"Missouri","Zip":"63043","ReferenceID":"MIC-739639","PostedDate":"\/Date(1728386155000)\/","Description":"Day to Day:Insight Global is looking for an IT Site Support Generalist for one of their global clients in the Automotive Manufacturing industry. This candidate will be providing site level Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) to various teams \u0026 levels of the business. They will be working to support remote employees 70% of the time, and on-site employees 30% of the time. This is a fully on-site position in Maryland Heights, MO. - Specific responsibilities: Ticket support for on-site/remote employees Troubleshooting MS Suite Networking support Hardware supportSoftware supportCompensation: $35/hr to $41/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT LvL 2 Site Support","City":"Maryland Heights","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Qualifications:- Associate\u0027s degree in related field of study- Computer Science, Engineering, etc. - 5+ years of professional experience in IT Generalist roles Strong expertise with software, hardware, \u0026 networking support Expertise of Service Desk process knowledge and objectives Experience with Organizational Change Management Methodologies? Submitting approvals, scheduling and attending meetings Strong troubleshooting expertise- 2+ years of experience IT operations/service organization Supporting on-site and remote support- Prior experience in Manufacturing or Automotive organizationExperience with AV support","Skills":"Preferred: - HP/Printer certification preferredAny executive level support experience preferred","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":41.0000,"SalaryLow":32.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:Insight Global is looking for an IT Site Support Generalist for one of their global clients in the Automotive Manufacturing industry. This candidate will be providing site level... Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) to various teams & levels of the business. They will be working to support remote employees 70% of the time, and on-site employees 30% of the time. This is a fully on-site position in Maryland Heights, MO. - Specific responsibilities: Ticket support for on-site/remote employees Troubleshooting MS Suite Networking support Hardware supportSoftware supportCompensation: $35/hr to $41/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Dec 12, 2023

Boulder, CO

|

PC Technician

|

Perm

|

$75k - $85k (estimate)

{"JobID":328274,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-105.232181818182,"Longitude":40.0432727272727,"Distance":null},"State":"Colorado","Zip":"80302","ReferenceID":"DC0-669746","PostedDate":"\/Date(1702397755000)\/","Description":"*Providing assistance to end users for firm-approved applications using a variety of different methods; those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary *Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; scanning computers for viruses *Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem *Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance *Meeting and coordinating with other local Technology department members on product installation, training, and supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technology Support Specialist II","City":"Boulder","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*A high school diploma or equivalent, preferably with a Bachelor\u0027s degree in Computer Science or Information Systems *A minimum of three (3) years of technology support experience with PC hardware/software *A minimum of two (2) years of related experience working with notebook computers, preferably experience with Lenovo notebooks *Experience working with remote communications hardware including wireless routers and network interface cards *Experience with installations and upgrades, training, and technical documentation *Preferred experience in a professional services environment","Skills":"","Industry":"PC Technician","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":85000.0000,"SalaryLow":75000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Providing assistance to end users for firm-approved applications using a variety of different methods; those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning... Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary *Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; scanning computers for viruses *Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem *Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance *Meeting and coordinating with other local Technology department members on product installation, training, and supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 07, 2024

Ashburn, VA

|

Software Engineering

|

Contract-to-perm

|

$84 - $105 (hourly estimate)

{"JobID":384909,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-77.4754545454546,"Longitude":39.0426363636364,"Distance":null},"State":"Virginia","Zip":"20147","ReferenceID":"DC0-739327","PostedDate":"\/Date(1728292556000)\/","Description":"Insight Global is seeking an experienced User Interface/ User Experience (UI/UX) Software Front End Developeto support a DoD program based out of Ashburn, VA. This position is 100% remote requiring travel to Ashburn, VA or Pittsburgh, PA a couple times per year. We are looking for Front End Developers that have extensive experience developing in REACT. Our client can pay anywhere from $65hr-$95hr. The ideal candidate should have a thorough understanding of agile software development practices and experience delivering deployable software in short sprints. They will work as an integral part of an Agile Scrum team--a highly productive team of technical professionals who thrive on supporting the customer\u0027s mission and growth objectives. The individual will work in close collaboration with software developers/engineers, stakeholders, and end users within Agile processes *Develop and maintain the front-end code base for multiple data science web applications using HTML5, CSS, and Javascript *Integrate UI/UX designs into efficient user interfaces and web app front-ends *Develop and execute unit tests for software components *Collaborate with a software development team using Git *Designing, developing, and implementing custom software capabilities for an Artificial Intelligence Machine Learning Platform with limited oversight *Provide significant improvements to the platform being supported *Active participation in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases *Analyzing complex project-related problems and creating innovative solutions involving, scheduling, technology, and methodology *Ensuring product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports *Provide input on best practices and procedures creation *Developing new and refining existing process to enhance quality and productivityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. Front End Software Developer","City":"Ashburn","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Active Secret clearance- Bachleor\u0027s Degree in Computer Science, Software Engineering, Information Management Systems or a related discipline. Equivalent professional experience will be considered in lieu of degree- 10+ years of related technical experience, with software design, development and implementation. - 7 years\u0027 experience build applications with React.js- Experience developing applications in remote (cloud based) environments- Experience using RESTful interfaces and working with back-end developers to define new interfaces","Skills":"*Experience using the Jinja templating language in Django projects *Experience building components that efficiently manage large amounts of data *Experience developing applications for classified data *Experience integrating machine learning and analytical components *Experience building Progressive Web Applications *Experience building Data Science Dashboards using tools like Dash, Streamlit, and RShiny *Experience building custom visualizations using D3.js *Technical Certifications for UI/UX *Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas *Direct experience providing production support for UI/ UX development","Industry":"Software Engineering","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":105.0000,"SalaryLow":84.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking an experienced User Interface/ User Experience (UI/UX) Software Front End Developeto support a DoD program based out of Ashburn, VA. This position is 100% remote requiring... travel to Ashburn, VA or Pittsburgh, PA a couple times per year. We are looking for Front End Developers that have extensive experience developing in REACT. Our client can pay anywhere from $65hr-$95hr. The ideal candidate should have a thorough understanding of agile software development practices and experience delivering deployable software in short sprints. They will work as an integral part of an Agile Scrum team--a highly productive team of technical professionals who thrive on supporting the customer's mission and growth objectives. The individual will work in close collaboration with software developers/engineers, stakeholders, and end users within Agile processes *Develop and maintain the front-end code base for multiple data science web applications using HTML5, CSS, and Javascript *Integrate UI/UX designs into efficient user interfaces and web app front-ends *Develop and execute unit tests for software components *Collaborate with a software development team using Git *Designing, developing, and implementing custom software capabilities for an Artificial Intelligence Machine Learning Platform with limited oversight *Provide significant improvements to the platform being supported *Active participation in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases *Analyzing complex project-related problems and creating innovative solutions involving, scheduling, technology, and methodology *Ensuring product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports *Provide input on best practices and procedures creation *Developing new and refining existing process to enhance quality and productivityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 09, 2024

Wake Forest, NC

|

Engineering (Non IT)

|

Perm

|

$95k - $135k (estimate)

{"JobID":385603,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-78.5007272727273,"Longitude":35.9833636363636,"Distance":null},"State":"North Carolina","Zip":"27587","ReferenceID":"DGO-740191","PostedDate":"\/Date(1728497659000)\/","Description":"Insight Global\u0027s client is looking for an Automation and Controls Engineer to join their team in Wake Forrest, NC. The client is a full-service design and build company specializing in power system design and installation. They specialize on Emergency Standby Power Systems with Engine Generators, Uninterruptible Power Supply (UPS) equipment, Lightning Protection and Grounding systems for various federal government projects. 10% travel is required to project locations for meetings with clients. The Automation and Controls Engineer will be responsible for designing, programming, and maintaining automated power and HVAC control systems. This role requires hands-on experience with HMIs, SCADA systems, remote sensors, PLC programming, and power system controls. The ideal candidate will also have expertise in control panel design, assembly, installation and troubleshooting, as well as strong skills in manual writing and field installation.Responsibilities: - Design and Development:? Design and develop control systems; including HMIs, SCADA systems, and PLCs, to meet project requirements? Create and implement control panel designs, ensuring compliance with industry standards and regulations- Programming and Configuration:? Program and configure PLCs to control and monitor industrial processes.? Develop and integrate SCADA systems for real-time data acquisition and process control.- System Integration:? Integrate remote sensors and other field devices into control systems.? Ensure seamless communication between control systems and other facility systems.- Installation and Commissioning:? Oversee and perform field installations of control systems and associated equipment.? Coordinate with other engineering teams and contractors to ensure successful system installation and commissioning.- Troubleshooting and Maintenance:? Provide technical support for troubleshooting and resolving issues with control systems and field equipment.? Perform regular maintenance and updates to ensure system reliability and performance.- Documentation:? Write and maintain detailed manuals, technical documentation, and system specifications.? Document design changes, system configurations, and troubleshooting procedures.- Project Management:? Manage multiple projects simultaneously, ensuring adherence to timelines and budget constraints.? Collaborate with project managers, engineers, and clients to achieve project goals and deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Automation and Controls Engineer","City":"Wake Forest","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Bachelors degree in Electrical Engineering, Automation Engineering, or a related field- 6+ years of experience in automation and controls engineering- Hands-on experience in HMIs, SCADA, PLC programming, and power system controls- Proficiency in control panel design, assembly, and installation- Strong knowledge of remote sensors and their integration into control systems- Experience in writing technical manuals and documentation- Relevant certifications in automation and controls (e.g., Siemens, Allen-Bradley) are a plus- Proficiency in Schneider Electric EcoStruxure Control Expert Small V16, Schneider Electric EcoStruxure Machine Expert Basic, and Vijeo Designer 6.3- Knowledge of MS Office, Project and AutoCAD required- Working knowledge of UL, NEMA, OSHA and NEC standards- Ability to travel 10%- Ability to make independent decisions in planning, organizing, and coordinating to develop solutions to complex problems","Skills":"","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":135000.0000,"SalaryLow":95000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global's client is looking for an Automation and Controls Engineer to join their team in Wake Forrest, NC. The client is a full-service design and build company specializing in power system... design and installation. They specialize on Emergency Standby Power Systems with Engine Generators, Uninterruptible Power Supply (UPS) equipment, Lightning Protection and Grounding systems for various federal government projects. 10% travel is required to project locations for meetings with clients. The Automation and Controls Engineer will be responsible for designing, programming, and maintaining automated power and HVAC control systems. This role requires hands-on experience with HMIs, SCADA systems, remote sensors, PLC programming, and power system controls. The ideal candidate will also have expertise in control panel design, assembly, installation and troubleshooting, as well as strong skills in manual writing and field installation.Responsibilities: - Design and Development:? Design and develop control systems; including HMIs, SCADA systems, and PLCs, to meet project requirements? Create and implement control panel designs, ensuring compliance with industry standards and regulations- Programming and Configuration:? Program and configure PLCs to control and monitor industrial processes.? Develop and integrate SCADA systems for real-time data acquisition and process control.- System Integration:? Integrate remote sensors and other field devices into control systems.? Ensure seamless communication between control systems and other facility systems.- Installation and Commissioning:? Oversee and perform field installations of control systems and associated equipment.? Coordinate with other engineering teams and contractors to ensure successful system installation and commissioning.- Troubleshooting and Maintenance:? Provide technical support for troubleshooting and resolving issues with control systems and field equipment.? Perform regular maintenance and updates to ensure system reliability and performance.- Documentation:? Write and maintain detailed manuals, technical documentation, and system specifications.? Document design changes, system configurations, and troubleshooting procedures.- Project Management:? Manage multiple projects simultaneously, ensuring adherence to timelines and budget constraints.? Collaborate with project managers, engineers, and clients to achieve project goals and deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Sep 30, 2024

Philadelphia, PA

|

Nurse

|

Contract

|

$28 - $35 (hourly estimate)

{"JobID":383642,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-75.1381818181818,"Longitude":39.9615454545455,"Distance":null},"State":"Pennsylvania","Zip":"19103","ReferenceID":"HPA-736877","PostedDate":"\/Date(1727698569000)\/","Description":"A client of Insight Globals is looking for HEDIS RNs or LPNs for a partially remote contract position in PA and NJ. PARTIALLY remote position as it may require onsite reviews at provider offices based on needs of the area. Schedule is flexible. Remote aspects include contacting/scheduling provider onsite reviews, requesting records from providers via fax, abstraction \u0026 entry of medical records assigned by a Clinical Quality Lead nurse. Miles will be reimbursed for any travel. Computer equipment, encrypted zip drives and mobile phones are provided for uploading, transferring and scanning files to our secure file transfer site. 2 weeks of virtual training will be provided and required. RESPONSIBILITIES will include (but not limited to):Contacting/scheduling provider offices \u0026 traveling to onsite medical record reviews (mileage, tolls, parking reimbursed)Communicate effectively and professionally with office managers, health systems and any other facility or care providersScan/Upload/Download medical records from onsite reviews dailyMedical record abstraction into database from onsite visit, assigned remote chartsHighlighting member demographics \u0026 HEDIS evidence using Adobe Acrobat ReaderReviewing Overreads for any corrections and addressing each dailyAbide by all Code of Conduct, HIPAA, and patient confidentiality requirementsAttend \u0026 successfully complete remote training for first two weeks of project. Training includes attending HEDIS measure training via MS TEAMS, testing for proficiency, computer-based company training. Training is paid.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"HEDIS Registered Nurse or LPNs (Field Nurses - Hybrid)","City":"Philadelphia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Active RN License or Active LPN License2-3 years of clinical experience (Utilization management or utilization review) Strong computer skillsAbility to occasionally travel to local providers","Skills":"Previous HEDIS review experience or experience with Utilization Review, Quality, Medical Record auditingBachelors Degree","Industry":"Nurse","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":35.0000,"SalaryLow":28.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Globals is looking for HEDIS RNs or LPNs for a partially remote contract position in PA and NJ. PARTIALLY remote position as it may require onsite reviews at provider offices... based on needs of the area. Schedule is flexible. Remote aspects include contacting/scheduling provider onsite reviews, requesting records from providers via fax, abstraction & entry of medical records assigned by a Clinical Quality Lead nurse. Miles will be reimbursed for any travel. Computer equipment, encrypted zip drives and mobile phones are provided for uploading, transferring and scanning files to our secure file transfer site. 2 weeks of virtual training will be provided and required. RESPONSIBILITIES will include (but not limited to):Contacting/scheduling provider offices & traveling to onsite medical record reviews (mileage, tolls, parking reimbursed)Communicate effectively and professionally with office managers, health systems and any other facility or care providersScan/Upload/Download medical records from onsite reviews dailyMedical record abstraction into database from onsite visit, assigned remote chartsHighlighting member demographics & HEDIS evidence using Adobe Acrobat ReaderReviewing Overreads for any corrections and addressing each dailyAbide by all Code of Conduct, HIPAA, and patient confidentiality requirementsAttend & successfully complete remote training for first two weeks of project. Training includes attending HEDIS measure training via MS TEAMS, testing for proficiency, computer-based company training. Training is paid.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 01, 2024

Henrico, VA

|

Network Engineer

|

Perm

|

$115k - $135k (estimate)

{"JobID":372202,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.4387272727273,"Longitude":37.5552727272727,"Distance":null},"State":"Virginia","Zip":"23229","ReferenceID":"HCH-723460","PostedDate":"\/Date(1722503671000)\/","Description":"The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems. Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Data Center Network Engineer","City":"Henrico","ExpirationDate":null,"PriorityOrder":0,"Requirements":"12 years of networking experience3-5 years as a senior networking engineerCore infrastructure (Data center networking) Candidate must be an expert in data center core networking to the ability that they can teach/mentor a junior network engineer.CCNPOn hand technical knowledge or networking systems, protocols, firewalls, load balancers, and VPN technologiesExperienced with network monitoring and troubleshooting toolsExperience working in an enterprise switched and routed environmentWorking technical knowledge of current network hardware:o Cisco 9k switcheso Cisco ACIo Cisco Nexus SwitchesMust be within 1hr driving distance or willing to relocate to Richmond, VARemote/Onsite: Hybrid schedule for initial onboarding and training (typically around 3 months)- manager discussion for hybrid or remote opportunity afterwards. On Call Schedule once every 12 weeks.","Skills":"Cisco ACICCEI","Industry":"Network Engineer","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":135000.0000,"SalaryLow":115000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Sep 24, 2024

Seattle, WA

|

Network Engineer

|

Contract

|

$46 - $58 (hourly estimate)

{"JobID":382624,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.265636363636,"Longitude":47.4573636363636,"Distance":null},"State":"Washington","Zip":"98188","ReferenceID":"SEA-736279","PostedDate":"\/Date(1727183770000)\/","Description":"* Skill emphasis on network design and configuration, able to deliver detailed network design artifacts including design, network diagrams, test plans, and low-level network configuration * Assists to establish and execute life cycle process for network equipment, including OS patching and upgrades * Performs installations and configurations of enterprise network devices, including routers, switches, and wireless access points, firewalls and remote access concentrators * Delivers network deployment projects by creating work break-down structures, work instruction packages, and then tracks to completion all network deliverables for the project * Assist with the installation, configuration and activation of network data circuits at remote sitesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Build Engineer","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 5 years of dedicated and progressive hands-on network engineering experience with LAN/MAN/WAN/Campus sites with 5000+ users * Experience with STP (Spanning tree protocol) and BGP (border gateway patrol) * 4 years of hands-on experience with enterprise class equipment such as Cisco IOS, Juniper OS route/switch infrastructure and FortiNet firewalls * Working knowledge of layer 2 switching technologies, VLAN, spanning tree protocol, and Cisco switching best practices and procedures. * Familiar with Internet Services providers technology \u0026 terminology, data circuit delivery processes and typical data service protocols * Excellent verbal, written, and presentation skills","Skills":"","Industry":"Network Engineer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":58.0000,"SalaryLow":46.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

* Skill emphasis on network design and configuration, able to deliver detailed network design artifacts including design, network diagrams, test plans, and low-level network configuration * Assists... to establish and execute life cycle process for network equipment, including OS patching and upgrades * Performs installations and configurations of enterprise network devices, including routers, switches, and wireless access points, firewalls and remote access concentrators * Delivers network deployment projects by creating work break-down structures, work instruction packages, and then tracks to completion all network deliverables for the project * Assist with the installation, configuration and activation of network data circuits at remote sitesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 07, 2024

Ashburn, VA

|

Software Engineering

|

Contract-to-perm

|

$84 - $105 (hourly estimate)

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The individual will work in close collaboration with software developers/engineers, stakeholders, and end users within Agile processes *Develop and maintain the backend code base for multiple Python web applications (Django and Flask) *Design and implement web application backends using Python *Develop and execute unit tests for software components *Collaborate with a software development team using Git *Designing, developing and implementing custom software capabilities for an Artificial Intelligence Machine Learning Platform with limited oversight *Acts as a member of a product team supporting teammates and collaborating with a positive attitude to ensure product and team success *Provide significant improvements to the platform being supported *Active participation in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases *Analyzing complex project-related problems and creating innovative solutions involving, scheduling, technology, and methodology *Ensuring product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports *Provide input on best practices and procedures creation *Developing new and refining existing process to enhance quality and productivityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. Back End Software Developer","City":"Ashburn","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Active Secret clearance- Bachleor\u0027s Degree in Computer Science, Software Engineering, Information Management Systems or a related discipline. Equivalent professional experience will be considered in lieu of degree- 16+ years of related technical experience, with software design, development and implementation. - 10 years\u0027 experience Python development with web frameworks (Django required, Flask preferred)- 10, years\u0027 experience working with Object Oriented Programming and Service Oriented Architecture- 10, years\u0027 experience designing and building RESTful APIs that manage large amounts of data- Experience developing applications in remote (cloud based) environments- Experience working on unusually complicated problems and providing solutions that are highly creative, exhibit ingenuity, creativity, and resourcefulness","Skills":"*Experience using the Jinja templating language in Django projects *Experience building components that efficiently manage large amounts of data *Experience developing applications for classified data *Experience integrating machine learning and analytical components *Experience building Progressive Web Applications *Experience building Data Science Dashboards using tools like Dash, Streamlit, and RShiny *Experience building custom visualizations using D3.js *Technical Certifications for UI/UX *Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas *Direct experience providing production support for UI/ UX development","Industry":"Software Engineering","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":105.0000,"SalaryLow":84.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking an experienced Back End Software Developer SME to support a DoD program based out of Ashburn. VA. This position is 100% remote requiring travel to Ashburn, VA or Pittsburgh,... PA a couple times per year. We are looking for developers that have extensive experience developing in Django. Our client can pay anywhere from $85hr-$120hr. The ideal candidate should have a thorough understanding of agile software development practices and experience delivering deployable software in short sprints. They will work as an integral part of an Agile Scrum team--a highly productive team of technical professionals who thrive on supporting the customer's mission and growth objectives. The individual will work in close collaboration with software developers/engineers, stakeholders, and end users within Agile processes *Develop and maintain the backend code base for multiple Python web applications (Django and Flask) *Design and implement web application backends using Python *Develop and execute unit tests for software components *Collaborate with a software development team using Git *Designing, developing and implementing custom software capabilities for an Artificial Intelligence Machine Learning Platform with limited oversight *Acts as a member of a product team supporting teammates and collaborating with a positive attitude to ensure product and team success *Provide significant improvements to the platform being supported *Active participation in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases *Analyzing complex project-related problems and creating innovative solutions involving, scheduling, technology, and methodology *Ensuring product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports *Provide input on best practices and procedures creation *Developing new and refining existing process to enhance quality and productivityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 15, 2024

Aliso Viejo, CA

|

Help Desk

|

Contract

|

$6 - $8 (hourly estimate)

{"JobID":345634,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.71,"Longitude":33.5952727272727,"Distance":null},"State":"California","Zip":"92656","ReferenceID":"OCC-690694","PostedDate":"\/Date(1710533773000)\/","Description":"A large software company is seeking a remote IT Service Desk Analyst. They will provide remote IT support to approximately 4000 internal employees. They will be responsible for troubleshooting, repair and configuration of desktops/laptops (mostly windows based with a few Apple related), printers, and mobile devices as well as handle support related issues with Internet browsers, wireless connectivity, VPN, enterprise applications, password and other similar items experienced in a corporate environment. Must be able to work some holidays.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Service Desk Analyst (INTL)","City":"Aliso Viejo","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2+ years of experience providing support in a Windows based environment, specifically troubleshooting, diagnosing, and resolving hardware and software issues with desktops/laptop and mobile devices.Strong communication skillsAbility to work 2nd shift (2-11pm)","Skills":"ServiceNow experience (what is an incident, what is a request)Mac or Linux experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":8.0000,"SalaryLow":6.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large software company is seeking a remote IT Service Desk Analyst. They will provide remote IT support to approximately 4000 internal employees. They will be responsible for troubleshooting,... repair and configuration of desktops/laptops (mostly windows based with a few Apple related), printers, and mobile devices as well as handle support related issues with Internet browsers, wireless connectivity, VPN, enterprise applications, password and other similar items experienced in a corporate environment. Must be able to work some holidays.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 11, 2024

Boston, MA

|

Help Desk

|

Contract

|

$32 - $40 (hourly estimate)

{"JobID":385954,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.0609727272727,"Longitude":42.3522181818182,"Distance":null},"State":"Massachusetts","Zip":"02116","ReferenceID":"BOS-740512","PostedDate":"\/Date(1728652558000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for a Service Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This analyst will sit onsite in the Boston office 5 days a week. This role will primarily focus on 1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-38/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 1 Service Desk Analyst","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst (1-2 years)- Proven expertise with positive customer service skills and communication skills- onsite technical support experience- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including:Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- ServiceNow experience- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for a Service Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This analyst will sit... onsite in the Boston office 5 days a week. This role will primarily focus on 1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-38/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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