Job Search Results for call center

Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (4 Days, off 4, 4 Nights).Responsibilities- Responsible for resolving IT hardware and software infrastructure (servers, network, security,... More etc.) issues using systems- Analysis techniques and procedures.- Ensure appropriate function of hardware, software, or system functional specifications.- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.- Supports new infrastructure projects.- Maintains all configuration documentation for assigned infrastructure.- Master the steps required to effectively manage and prioritize incidents.- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Jr. Bilingual Data Scientist/AI Engineer for one of our clients to sit in Denver, CO. This person will be joining a team who is focused on implementing AI for enhancing... More customer engagement and business usage. This person will work on 5-6 projects at once and be responsible for contributing to designing and developing different AI models for different uses. For example, a current project includes a model serving as a real-time coaching tool for call center agents. This person will spend their time creating models, fine-tuning, leading the team and working closely with the VP and SVP of the group. The current project is implementing new languages for the model to respond to. The team has a daily stand up to start the day and discuss the status of the project. The day would consist of 20% of time in meetings and 80% of time coding using Python to prompt AI models. This role will be performed 5 days a week on-site in Denver, CO. The pay will be 30-35/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the... More business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM ? 6:00PM and 1:00PM ? 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios through services ranging from call center... More support to full account management. This role centers on vendor sourcing, outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Key responsibilities include researching service providers, managing onboarding documentation, maintaining accurate records, and supporting vendor compliance efforts. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PR $21-22Insight Global is seeking?an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This... More role will be located in Deerfield Beach, Florida.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within DSI defined service level agreements for DSI's headquarters-based users. Coordinates... More problem and project resolution with Infrastructure and Operations to minimize disruption and down-time. Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority. Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes. Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones. Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a proactive problemsolver to join our team as an experienced Release Engineer to support full wireless WiFi operations. This role is responsible for releasing firmware into the... More network, launching new WiFi equipment, maintaining baseline configurations, and supporting incident management across a large-scale, production WiFi core environment. This is a hands-on engineering role that partners closely with cross-functional teams to ensure stable, scalable, and secure WiFi services. The ideal candidate brings deep WiFi core experience and strong operational discipline. Day-to-Day Responsibilities? Release and deploy firmware updates into the production WiFi network? Support the launch of new WiFi hardware and equipment? Establish and maintain baseline inventories and baseline configurations? Partner and interface with other internal organizations (engineering, operations, incident management, vendors)? Participate in planning and design activities related to WiFi core and network enhancements? Support incident management and troubleshooting when issues arise in the network? Provide operational support during on-call rotations, including both daytime and nighttime coverage? Assist with troubleshooting and resolution when services degrade or outages occur? Contribute to ongoing improvements in WiFi operational processes and reliabilityThis position is a contract to extension/hire opportunity. This position will be hybrid 4 days a week onsite in Greenwood Village, CO. The pay rate for this position is between $75-77/hr. Insurance benefits and a 401k is offered during the contract period through Insight Global. If you are interested, please apply today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician... More I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.* Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:* Equipment Rack and Stack* Cable, terminate, and dress fiber or copper network cabling* Assist customers with the diagnosis of hardware and software issues on their equipment* Power cycling of customer equipment* Perform cabinet/cage audits* Blade/Card, Memory, Hard Drive, and Transceiver installation or removal* Testing and troubleshooting of copper and fiber optic circuits* Assist with migrations of equipment, power, or networking devices* Shipping and Receiving of packages* Receive, install and test customer and internal cross connects of copper and fiber optic interconnections* Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)* Provide timely customer and internal updates using a computer based ticketing system* Assist with the documentation and inventory verification/counts* Adherence to Standard Operating Procedures* Maintain overall Data Center cleanliness and appearance* Work flexible shift schedulesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a legal marketing client of ours in identifying a Communication Specialist for a net new opening they have. The position is part of the Case Management department working... More on all phases of mass tort and MedMal cases. This is a full-time, permanent position. Communication Specialist serves as an important point of contact for existing claimants, making them a critical part of the claimant?s experience and assisting them in various phases of the claim. ?Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.?Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision. ?Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.?Process Guidance: Clearly explain next steps and transition clients to the Case Management team, including paralegals and attorneys.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less