Technical Support Representative

Post Date

Jun 27, 2023

Location

Auburn Hills,
Michigan

ZIP/Postal Code

48326
US
Sep 13, 2024 Insight Global

Job Type

Contract,Perm Possible

Category

Customer Service

Req #

MIC-633512

Pay Rate

$20 - $25 (hourly estimate)

Job Description

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* High School diploma or GED

* Spanish Speaking (Bilingual with English!)

* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components

o Hands on Experience: mechanic or technician

o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst

* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.

* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script

* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone

Nice to Have Skills & Experience

* Associates Degree or bachelor's degree (Automotive Technology, Engineering)

* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)

* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)

* Heavy or Medium Truck experience

* Previous experience or knowledge on air disc brakes

* Hands on vehicle repair experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.