Job Search Results for call center

1-2 Years of Quality Assurance Experience listening to customer service calls for quality assurance and rating calls and providing feedback to customer service agents for improvement... More purposes.Experience working in an inbound call center taking customer service callsExcellent customer service experience with ability to manage multiple computer screensWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large Hospital System local to South Jersey is looking to hire a Process Improvement/Operation Excellence Specialist to join their Population Intelligence team. This person will apply Lean, Six... More Sigma and Project Management methodologies to deploy projects aimed at reducing variation and eliminating waste within the hospital system. They will work with the data teams to identify trends, observe, gather and manipulate data to create and transform processes that will help with production flow and operations of the team/organization. They will be responsible for managing multiple projects simultaneously relating to, but not limited to rev cycle, call center, and clinical projects. This person will also assist with leading junior members of the team and presenting to stakeholders.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Surgical Assistant will support the operating room (OR) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs. The primary cases you would see are Sports... More Med/Ortho. The major focus is on the scrub/assist role but may also include an assistant circulator role under the direct supervision of a Registered Nurse.On call 1 day per week/4-5 times per monthPay would be based on experience and would range from $25-$40 hourlyWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Fire service technician, you will receive calls from the Service Resource Center detailing equipment or system malfunctions. You'll contact customer representatives to identify and diagnose... More issues, performing necessary repairs on electronic fire alarm systems and related building products. Following troubleshooting procedures and technical manuals, you'll service, troubleshoot, and install various Fire & Life Safety systems, including SimplexGrinnell. Your role involves interpreting blueprints, diagrams, and specifications, while consistently communicating with district staff and customers to ensure satisfaction. Additionally, you'll complete service acknowledgements, obtain customer signatures, participate in on-call rotations, and help train or mentor team members.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough... More knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).**This position requires you to be on site at our HQ in Houston, TX.Responsibilities:- Resolves customer concerns via phone, email, live chat, or social media;- Assists customers with the placement of orders, exchanges, or refunds;- Helps with complaints, errors, account questions, billing, cancelations, and other queries;- Identifies and assesses the customers needs to achieve satisfaction;- Provides accurate, valid, up-to-date and complete information about products;- Meets individual and CSR team satisfaction targets;- Provide appropriate solutions and alternatives to customers within the specified average time limits;- Goes the extra mile to engage and satisfy customers;- Greets and follows up with walk-in customers;- Creates and updates customer accounts;- Ensures proper customer satisfaction is being delivered at all times;- Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our Healthcare Insurance client is looking to hire a Product Owner onsite in Franklin, TN 3 days a week and 2 days remote. We are looking for Technical Product Owners who have extensive Healthcare... More Insurance industry background who have a strong understanding of brokers, members, providers and vendors. This team works on batch application (FPM), user front end portal, call center applications, web services, member website, outsourced broker and enrollment website and claims. We want to make sure that outcomes are clear and will not impact the overall stability of the product. We want to make change management, setting clear expectations and communicating clearly to the business, vendor and customers. We have been tasked to hire 25 Product Mangers to support 25 priority consumer products for our Healthcare Insurance client. We will leverage our Professional Services Division, Evergreen and their Agile Services Division to provide oversight, governance, coaching & strategy. Our clients Technology Organization is not aligned to the Product Model and has little to no knowledge of this. The towers outside of the Digital Organization (sub division within the larger Technology Division) are engineering-centric and do not have existing Product Management staff aligned to business processes in scope for these products. Transforming to a Product Model is one of the Technology Organizations roadmap priorities and they are not where they need to be. Our Executive Sponsor (VP Product Digital) is looking to accelerate this for all the entire Technology Organization with the below request.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Design and implement scalable network components across public cloud platforms, including Azure and AWS, ensuring high availability and performance.Enhance the security posture of multi-cloud... More environments, implementing advanced solutions to safeguard data and operations.Collaborate with security operations and architecture to address network security gaps.Collaborate with cross-functional teams to implement seamless integrations across PaaS, IaaS, and SaaS environments.Mentor and support team members, fostering knowledge sharing and professional growth within the Cloud Networking team.Monitor and manage multi-cloud networking environments, driving incident response, root cause analysis, and problem resolution to enhance system reliability.Lead enterprise networking efforts for routing/peering connectivity, SD-WAN, firewalls, load balancers, and all other critical infrastructure components.Support Cloud Center of Excellence (CCoE) initiatives, fostering cloud adoption and alignment with organizational goals.Develop comprehensive documentation for cloud networking services, M&A integrations/migration projects, streamlining onboarding and operational efficiency.Implement networking best practices to optimize and simplify cloud platforms, achieving significant cost savings and operational efficiency.Established processes to ensure compliance with SOX and PCI standards, including detailed evidence creation and audit readiness.Research and introduce emerging cloud networking technologies and trends to simplify and modernize the network footprint.Provide architectural and engineering expertise across business units, collaborating with security and other technical teams.Act as the escalation point for networking-related issues, including security, resolving complex challenges and ensuring seamless team collaboration.Drive automation initiatives, leveraging Infrastructure as Code (IaC) and Configuration as Code (CaC) to enhance operational efficiency and reduce manual tasks enhancing scalability.Lead networking tech debt reduction initiatives, adopting best practices and optimizing existing infrastructure.Manage and maintain load balancing platforms, ensuring efficient traffic distribution and uptime.Support cloud disaster recovery plans and business continuity strategies, ensuring minimal downtime and operational resilience.Monitor and improve networking metrics and KPIs, promoting operational excellence and accountability.Participate in on-call rotations to provide after-hours support, ensuring uninterrupted operations.Advocated for automation to streamline day-to-day operations, reducing manual workloads and improving system efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less