Job Search Results for call center

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Manager for Enterprise Technology Services (ETS) serves as the strategic and operational leader overseeing the PMO. This role functions as the right hand for university initiatives and... More manages a diverse technology project portfolio while overseeing three Project Managers. The Senior Manager leads enterprise technology projects?including ServiceNow Asset Management implementation, Workday module rollouts, wide area network redesign, data center build-out, and customer-facing technology deployments?while also supporting service delivery through reporting, SLA analysis, process improvement, and incident management. This individual collaborates across academic, operational, and administrative units, strengthens governance processes, drives stakeholder alignment, supports risk and innovation initiatives, and brings structure, leadership, and accountability to how ETS executes and delivers technology services. The role operates in a hybrid environment (three days onsite, two remote), with an expectation of being primarily onsite for the first 90 days and occasional on-call participation for Priority 1 outages.ResponsibilitiesLead and manage the PMO, overseeing three Project Managers.Act as the primary university partner to the PMO & Business Operations Director.Oversee implementation of the ServiceNow Asset Management module, ensuring department adoption, SLA compliance, and improved reporting.Support Workday initiatives, including upcoming module launches and coordination across functional teams.Directly manage the campus Wide Area Network redesign to expand Wi-Fi reach and reliability.Support build-out of a new data center, ensuring infrastructure readiness, connectivity, devices, and alignment with innovation technology efforts (VR, 3D printing, emerging tools).Launch and support a new Genesys ACD call center solution.Produce operational analytics, SLA reports, dashboards, and service delivery metrics; identify process gaps and improvement opportunities.Collaborate with Service Delivery leadership to enhance workflows, service quality, and incident response.Support IT Governance Council operations, software approval workflows, and cross-department alignment.Maintain clear communication with academic, administrative, and operational stakeholders.Participate in on-call escalation for Priority 1 outages as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the... More network and servers, and/or serving as an ongoing lead to a group of same or subordinate level staff in a call center or similar setting. This classification provides initial or escalated/referred end user support, diagnosis and problem resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto. This role will be responsible for end-to-end... More technical solution design across large-scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment.The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future-ready contact centre solutions.Responsibilities include the below: -Lead end-to-end solution design for Contact Centre initiatives, from early business ideation through implementation-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach-Translate business needs into clear, scalable, and supportable contact centre designs-Own solution designs across core contact centre services including:Call recordingWorkforce management / call force managementAgent desktopIVR and self-service-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)-Act as a senior design authority, reviewing and influencing technical decisions across programs-Work closely with program managers to ensure purpose traceability and requirements-to-function alignment-Produce clear, well-structured solution design documentation and present designs to both technical and non-technical audiences-Provide mentorship and guidance to other designers and technology team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This role is responsible for supervising all aspects of nursing services for endovascular patients within an Office Based Lab (OBL). The Lead Procedural Nurse, or OBL Nurse will collaborate with... More clinical leadership in the performance of the management, clinical, and patient care aspects of his/her duties, and will always act within scope of practice and under the authority of the attending surgeon. This role will perform all duties within the established limits set by the physician staff and in accordance with the state's Board of Nursing regulations.Responsibilities Include:Management of daily operations of the out-patient endovascular center, including:- Review scheduled cases ahead of time- Oversee infection control- Oversee housekeeping throughout center, including linens and scrubs- Order and stock medications, supplies, and equipment- Ensure the center is adequately staffed- Ensure safety standards are maintained throughout the center- Maintain patient and narcotic logsManagement of staff members:- Interview all nursing staff candidates- Maintain adequate staffing levels on a daily basis- Credential all staff members prior to employment- Maintain initial and yearly staffing credentials; update personnel checklist; keep copies of credentials in personnel files- Develop and manage staff training- Delegate responsibilities to staff within the centerResponsible for patient care, including:- Oversee patient experience from pre-procedure to discharge- Monitor and administer sedation- Ensure patients are called before procedures, receive adequate instructions, and have questions answered- Provide post-procedure call-backs within 24 hours- Ensure patient medical records are comprehensive and complete- Observe patient vital signs during procedures in the OBL- Maintain patient records in filing system- Ensure comfort of patient support systems, including stocking refreshments and snacks in waiting areasWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analysis & AI Performance Evaluation?Analyze call data to determine whether the AI system is performing as expected.?Review 20?50 calls per day to assess intent recognition, routing accuracy,... More and conversational quality.?Use native reporting tools, Excel, and (ideally) Power BI to surface insights and performance trends.?Identify gaps, misroutes, and opportunities for improvement.Business Analysis & Process Mapping?Gather requirements from business stakeholders and translate them into clear documentation.?Map current state and future state processes using Visio or similar tools.?Convert business needs into graphical flows for conversational design teams.?Support design sessions for conversational flows, IVR logic, and AI enabled routing.Testing & Implementation Support?Develop and execute test cases for conversational flows (voice and chat).?Validate backend logic to ensure the AI behaves according to requirements.?Support implementation, regression testing, and post deployment validation.?Understand how different customers phrase the same intent and ensure the system handles variations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a Senior Network Engineer to support, automate, and troubleshoot enterprise network infrastructure. This role will focus on developing automation scripts for Layer 2 and Layer 3... More networking, including VLAN creation, VRF provisioning, routing, and BGP, while also serving as a senior escalation resource for manual troubleshooting and operational support.The ideal candidate has strong hands-on networking fundamentals, experience automating repeatable network tasks, and is comfortable stepping in during incidents, maintenance windows, and standby/on-call rotations to restore and stabilize services.Design, implement, and support enterprise Layer 2 and Layer 3 networksConfigure and troubleshoot:VLANs, trunking, and switchingVRFs and inter-VRF routingBGP peering, route advertisements, and routing policiesPerform network changes, upgrades, and maintenance in production environmentsParticipate in standby/on-call rotations to support critical network servicesAct as a senior escalation point for complex network issues and outagesPerform root cause analysis and provide post-incident documentationTroubleshooting & SupportManually troubleshoot network issues across data center, WAN, and campus environmentsUse CLI-based troubleshooting to diagnose Layer 2 and Layer 3 issuesSupport operational teams during incidents and change windowsAssist junior engineers with troubleshooting, best practices, and technical guidanceNeed someone who can complete an implementation in a new space from A-Z. someone who has experience with design and implementation. If the person is being provided a run book to complete the work, this will not suffice. We need someone with strong VRF configuration. How would you route from VRF? We need someone who remembers all commands and understands the most basic work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A closed door pharmacy is looking to hire a Hub Relations Coordinator for a closed door pharmacy to sit in either Robinson Township or Boise. We are looking for candidates who are passionate about... More helping customers, working directly with patients, and have a strong technical aptitude to catch on to their systems quickly. Responsibilities:?Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery?Provide patient care to accurately support pharma programs and triage to a pharmacist when required?Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers?Document all call information and data discovery according to operating procedures?Utilize proper escalation channels to meet patient needs & resolve open issues?Research required information using available resources?Maintain confidentiality of patient and proprietary information?Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws?Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineeringWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less