Job Search Results for call center

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Patient Access Trainer in the Los Angeles, CA area. The Trainer is responsible for staff education, training delivery, and adoption of decision tree workflows during... More service line transitions. This role ensures Contact Center staff and homesite staff are equipped to use Epic workflows and standards effectively.Responsibilities?Conduct training sessions for Contact Center staff and homesite specialty staff (both virtual and in-person).?Facilitate precepting and side-by-side coaching for new and transitioning staff.?Participate in User Acceptance Testing (UAT) to validate decision tree functionality prior to rollout.?Ensure staff compliance with PACC-wide standards (greetings, registration, insurance documentation, notes).?Maintain training documentation, update materials, and support continuous education.?Collaborate with Supervisors, Leads, and Managers to identify training gaps.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an intermediate QA Automation Engineer with deep hands-on experience in Selenium and automation frameworks. This role is ideal for someone who thrives in fast-paced... More environments, can lead testing efforts, and coordinate across multiple stakeholders. Experience in the banking and contact center domains is a strong asset.Key responsibiltiies include the below: -Design, develop, and maintain automation frameworks using Selenium-Execute and manage automated test cases across multiple environments-Lead QA efforts within the team, acting as a senior point of contact-Collaborate with cross-functional teams including developers, product managers, and business analysts-Communicate effectively with multiple stakeholders simultaneously-Ensure high-quality delivery through continuous integration and testing best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Los Angeles area. This is a customer service role, operating in a call center... More environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.Responsibilities include:- Answer high-volume, inbound calls or texts from current customers in a timely manner- Perform routine data entry and validation tasks- Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties- Interact with multiple departments to expedite processing and/or issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in Chicago is looking for a Sr. Scrum Master/Project Manager to join their team. The roadmap and project plan is already established for this project and they will be responsible for leading... More the execution of each milestone, managing the project budget, risk mitigation, and leading the development teams day to day. They will lead daily stand ups/sprint meetings/etc. They will be overseeing a web application utilized by both call center agents as well as customers directly. Will be reporting to executive leadership on a regular basis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center... More environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities include: - Answer high-volume, inbound calls or texts from current customers in a timely manner - Perform routine data entry and validation tasks - Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties - Interact with multiple departments to expedite processing and/or issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios through services ranging from call center... More support to full account management. This role centers on vendor sourcing, outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Key responsibilities include researching service providers, managing onboarding documentation, maintaining accurate records, and supporting vendor compliance efforts. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients... More regarding payments, annuities, life insurance qualifications, beneficiaries, etc. More responsibilities include: ?Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.?Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.?Proactively seeks resolution to client issues; uses solid judgment in recognizing the need to escalate situations to management.?Provides analysis and service for all products?Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.?Maintains accurate information and documentation in Salesforce Customer First Platform.?Required to utilize multiple administration systems to service clients.?Proactively conducts outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely.?Analyzes client trends to identify and mitigate risk to the Enterprise, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.?Requires developing and maintaining comprehensive knowledge of state regulations, required forms, policy details, processes, current and discontinued products, etc.?Develops and maintains positive working relationships with internal and external clients.?Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.?Proactively conducts conservation efforts to retain business.?Processes all work requests received through Imaging from various departments within established service levels.?Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.?Services walk-in clients to the Home Office.?Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a strategic and hands-on Transportation Manager to lead all aspects of transportation operations within a Fulfillment Center (FC). This role is responsible for overseeing a large and... More complex delivery network that includes nearly 400 home delivery drivers, a group of 20+ CDL drivers, and third-party logistics partners. The Transportation Manager will directly manage a team of 10+ supervisors and 4 dispatchers across multiple departments, ensuring operational efficiency, cost control, and a high level of customer satisfaction. Key responsibilities include managing the transportation P&L, optimizing routing and service levels, overseeing fleet maintenance and yard operations, and driving performance through key metrics and continuous improvement initiatives. The role requires daily engagement with drivers and frontline staff, fostering a culture of accountability, ownership, and open communication. The manager will also collaborate with internal teams such as the centralized call center and network strategy group to enhance the delivery experience and reduce operational bottlenecks. This is a fast-paced, ever-evolving environment where the ability to multitask, stay organized, and lead through change is essential. The ideal candidate will be a proactive leader who takes full ownership of team results, drives improvement, and is comfortable navigating conflict and coaching conversations to build a strong, high-performing culture.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less