Job Search Results for call center

Summary: This employee will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/ account,... More etc. This role will also consist of taking customer payments and updating customer accounts. Day to Day: -Handling 40-60 inbound customer phone calls per day.-Answering email customer questions in the que.-Taking customer payments and updating the internal customer portal. -Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc. -Review and educate customers on contract details.-Provide customer complaint resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding... More payments, customer service, and filing claims. More responsibilities include: ? Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.? Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.? Proactively seeks resolution to client issues; uses solid judgment in recognizing the need to escalate situations to management.? Provides analysis and service for all products within the Western & Southern Life portfolio.? Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.? Maintains accurate information and documentation in Salesforce Customer First Platform.? Required to utilize multiple administration systems to service clients.? Proactively conducts outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely.? Analyzes client trends to identify and mitigate risk to the Enterprise, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.? Requires developing and maintaining comprehensive knowledge of state regulations, required forms, policy details, processes, current and discontinued products, etc.? Develops and maintains positive working relationships with internal and external clients.? Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.? Proactively conducts conservation efforts to retain business.? Processes all work requests received through Imaging from various departments within established service levels.? Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.? Services walk-in clients to the Home Office.? Performs other duties as assigned by management. Selling Points:? Strong training program? Ability to move up within the organization or to other teams within the first yearWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position will serve as the communications and information center for all incoming work requests for the campus. This person will provide essential support to students, faculty, staff, and... More visitors for the operational maintenance and sanitation of campus buildings. Prioritize, validate, and distribute all incoming work requests for all main and satellite campus buildings Respond to trouble calls/work orders, determine the best way to route them, and dispatch the appropriate on-call personnel Update IWMS (Integrated Workplace Management System) work orders to serve as primary and permanent history of work dispatched, completed, material and time billed. Monitor parameters of HVAC equipment, critical laboratories, server rooms and buildings utilizing computer monitoring software. Respond to all alarms in accordance with standard operating procedures and as necessary, notify the appropriate on-call personnel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking experienced Insurance Sales Agents to join our team in Tampa, FL. The Insurance Sales Agent will be selling and assisting beneficiaries with their plan during open enrollment season.... More The Open Enrollment Period is from October 15th to December 7th. The agent will guide and help members pick the right Medicare plan based off what they need. Responsibilities of this individual are shown below: Responsibilities: Taking roughly 20-25 inbound calls per day with average time being 30-40 minutes per call Assisting beneficiaries with their Medicare questions, plans, and needs Depending on capacity, conduct outbound calls to perform follow-ups to membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the... More carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking... More inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite... More training at their Columbia, Maryland facility. You must live in Columbia, MD to be eligible for this role. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts. This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks total of in person training during the same shift that you'll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. The shift for this role is 8 pm -- 4 am with a 30-minute lunch break and two additional 15-minute breaks throughout your shift. Shift availability:-Tuesday-Saturday (1) - $24-26-Wednesday-Sunday (2) - $25-27For the first 90 days there is little time off available unless for extenuating circumstances, therefore you must be comfortable with the allotted start date and not taking time off in the first 90 days in order to be a good fit for this role and team.Responsibilities:-Provide online crisis support to individuals in emotional distress through Crisis Chat and Text.-Complete an assessment of each chat/text visitor to determine the appropriate means of assistance.-Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors.-Establish good rapport with a wide range of chat/text visitors.-Supporting suicidal chat/text visitors including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required.-Familiarity with resources and ability to provide information and referrals to visitors as appropriate.-Complete thorough documentation for all crisis chat/text. Documentation must be completed in real time.-Completes 1.5 chats/texts per hour.-The program will provide daily ongoing monitoring of chats and texts to ensure quality. The expectation is for counselors to score a minimum of 75% on the quality evaluation.-Complete weekly quality evaluation process.-Attend weekly supervision.-Ability to work independently with confidence, as well as work as an integral part of a team of professionals.-Must be mature, empathetic; flexible and adaptable to varying situations and coverage needs.-Must be reliable and able to adhere to schedules based upon call center needs.-Ability to consistently adhere to call center program policies and procedures.-Skilled in the use of technology including telephones, computers (PC), laptops, software and email.-Arrive on shift on time and properly attired.-Assist in training new Crisis Chat staff.-Meet with Crisis Chat Supervisors and Program Managers regularly to discuss program operations, concerns, and potential improvements.-Complete yearly training as required per Lifeline.-Complete trainings as required by Grassroots.-Participate in supervision, in-service training, and staff meetings-Maintain good working relationships with co-workers and positively contributes to group morale.-Complete all administrative duties including time sheets, leave requests, etc. on time.-Use appropriate channels of communication to resolve conflicts with other staff.-Interact with staff, clients, and visitors in a professional and courteous manner.Training:They will stay on a Monday to Friday schedule until they complete their 5 weeks of training. As of right now, the plan is that staff on the 8 PM to 4 AM shift will have the following schedule: Week 1: Virtual Training (9 AM to 5 PM, Monday to Friday)Week 2 to Week 4: Onsite training Monday to Friday from 9 AM to 5 PM (This is with our more established teams)Weeks 5 and 6: Onsite training Monday to Friday from 8 PM to 4 AM (To get them used to their shift with supervisors)Week 7: Transition to their selected schedule of daysWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day: Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and... More managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring for a traveling Field Engineer who is based out of the Charlotte, NC area. They will be expected to travel to different sites in their region (Colefax, Stokesdale, Fort Mill)... More with Charlotte, NC being their home base- up to 50% travel. They will be providing Tier 2 & Tier 3 support to multiple manufacturing plants. This resource will implement and support infrastructure solutions including routers, switches, wireless access points, servers, barcode scanners, printers, and desktop technologies. They will provide oversight for vendors that support IT infrastructure work including cable vendors, wireless survey providers, UPS, telco, data connect and other IT infrastructure and data center vendors. Effective use of troubleshooting tools and techniques to quickly resolve IT infrastructure issues is required for this role. They will participate in on-call rotations for after-hours support of the company's manufacturing and distribution site IT infrastructure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less