Job Search Results for Customer Service

Business System Analyst III

Our client is looking for a Business System Analyst 3 to join one of their development squads. This role acts as the key link between business teams and engineers?helping turn customer and technical... More needs into clear, actionable tasks. The BSA will manage and maintain the team?s backlog using JIRA, ensuring work is well-organized, prioritized, and visible to all stakeholders. The ideal candidate has hands-on experience with JIRA configuration and implementation, understands agile delivery, and brings a background in process improvement (Lean, Six Sigma, retrospectives). They?ll help streamline workflows, resolve cross-team blockers, and support continuous improvement across squads.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Scrum Master

This Scrum Master role involves using Jira to build scrum boards and sprints, leading daily standups, and preparing weekly status reports. You?ll manage customer-facing implementations and... More infrastructure hosting projects, working closely with product teams to translate requirements into actionable plans for engineering and other stakeholders. The role requires coordination across multiple teams and strong communication to keep deliverables on track. You?ll oversee P&L projects, manage requests and resource allocation, and drive execution with minimal oversight. Strong negotiation and people management skills are key, along with a technical background in software development and cloud hosting (preferably MS Azure). Expect to lead multiple projects simultaneously and work independently in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Designer

You?ll be embedded in a cross-functional team working on customer-facing products and internal AI workflows. You?ll collaborate with a team of 5 UX strategists and 1 FTE AI Designer and be mentored... More by the lead UX strategist/AI Designer. You?ll be assigned to a project and work closely with the hiring manager to define priorities. Responsibilities include supporting innovation design, assessing AI opportunities in the market, and identifying design efficiencies. You?ll also help define and document best practices for AI design across multiple initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PMO

A leading client in the Memphis, TN area is seeking a PMO to join their Digital Product organization.This role will play a critical part in strengthening and driving visibility across the digital... More portfolio. The PMO will:- Partner with product families to align delivery with customer outcomes and organizational objectives.- Support planning and execution across teams to ensure seamless delivery.- Drive alignment with strategic goals and initiatives.- Identify and elevate risks to maintain transparency and mitigate challenges.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Gen AI Solutions Architect

Solution Architecture & Designo Define and design scalable AI/Gen AI architectures for banking applications, including conversational AI, predictive analytics, fraud detection, and personalized... More financial services.o Create detailed architecture diagrams and documentation using tools like iServer or similar (experience is a plus).o Develop reference architectures and best practices for integrating AI solutions into core banking systems and digital channels.? AI/Gen AI Developmento Lead the development and deployment of AI/Gen AI models (e.g., LLMs, NLP, RAG solution, Agentic AI Solution) tailored for banking use cases.o Collaborate with data scientists, Other Architecture domain (Enterprise, Security) and Stakeholders to optimize model performance and ensure compliance with regulatory standards.? SaaS & Cloud Integrationo Architect solutions leveraging SaaS-based AI platforms and cloud services (AWS, Azure, GCP) for scalability and security.o Ensure seamless integration with existing banking systems and APIs.? Governance & Complianceo Implement AI governance frameworks addressing ethical AI, data privacy, and regulatory compliance (e.g., GDPR, FFIEC).o Secure TDRC and ARB approvals for all solution designs and deployments.? Stakeholder Engagemento Partner with business leaders to identify AI opportunities and translate them into technical solutions.o Provide thought leadership and technical guidance to cross-functional teams.? Innovation & Roadmapo Stay ahead of emerging AI/Gen AI trends and evaluate new technologies for banking applications.o Drive the AI strategy and roadmap aligned with business objectives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Epic Security Analyst

Job Summary:We are seeking a highly motivated Epic Application Analyst to join our dedicated team responsible for managing Epic user access and provider data integrity. This role ensures accurate... More user and provider provisioning and seamless support for clinical and operational teams. The position is contract-to-hire, offering an opportunity to transition into a full-time role based on performance and organizational needs in July 2026. Completion of Epic Security Certification is required before July 2026 transition. The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also responsible for contributing to related project work and system training. The Epic Application Analyst typically reports to an ISD manager or above.Key Responsibilities:?Epic User Account (EMP) Management oCreate, update, and maintain Epic user records.oActivate/inactivate user accounts and manage template/sub-template assignments.oValidate training completion for user unblocks. oManage Epic job category library and concatenation strings.oSupport non-production environment user creation. oSupport SailPoint automation processes and troubleshoot exceptions.?Provider Records (SER) Management oMaintain and update provider records, including credential validation and address updates.oResolve MSO interface messaging errors and manage ?provider on-the-fly? additions.oAssist with duplicate provider resolution and provider audits.?Incident & Task Management: oTriage and resolve ServiceNow incidents and work orders.oProvide on-call support on a rotational basis for urgent access issues.?Collaboration & Support: oPartner with application teams, credentialing, and operational leaders for access and provisioning needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Program Manager

A financial customer of ours is seeking a Technical Program Manager with strong experience in PDLC/SDLC, JIRA, and change management to lead strategic initiatives and deliver scalable solutions. This... More role blends program management with agile transformation, focusing on process improvements, tooling best practices, and managing project intake and quarterly planning.Compensation: $40/hr. to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education Benefit packages for this role will start on day one of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Corporate Trainer - Processing

A mortgage company is looking for a REMOTE Corporate Trainer to join their team! The Corporate Trainer will be responsible for delivering and facilitating established training programs on a variety... More of mortgage-related topics, including loan products, underwriting guidelines, regulatory compliance, sales techniques, customer service, and software applications. While this role focuses on the delivery and improvement of existing materials, opportunities to contribute to content updates and enhancements may arise. The ideal candidate will be a highly motivated self-starter with a passion for training and development, excellent communication skills, and a solid understanding of the mortgage industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Accountant

A client of Insight Global is looking for an accountant to support their asset management team. Daily responsibilities will be around lease and asset management work. This is a fully remote role but... More will need to reside in Winston-Salem or surrounding areas. Additional responsibilities of this accounting include:?Perform lease accounting in compliance with ASC 842 guidelines, including accounting for lease transactions and rent expense for financial reporting.?Manage the asset lifecycle by reviewing expenses, determining capitalization requirements, and recording assets appropriately.?Prepare and review journal entries (JEs), perform account reconciliations, and assist with month-end close activities to ensure accuracy of postings.?Provide customer service to internal departments regarding asset changes and policy interpretation.?Collaborate professionally and assertively to communicate and enforce accounting policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analyst - INTL India

We are hands-on Data Analyst to support AI-driven forecasting initiatives within their finance domain. They will be supporting our platform, Mosaic which delivers a systemized capability for the... More complete planning & forecasting process by each customer, product, and business unit across the sector, as well as reporting analytics for actuals. They will use Synapse Analytics to integrates big data and data warehousing to query structured and unstructured data as well Teradata to handle enterprise-level data warehousing with SQL-based transformations. Involved in stakeholder management, guiding them with data driven insights. This role requires exceptional stakeholder management, with the ability to engage business partners and uncover their true needs?even when those needs aren?t clearly articulated. The ideal candidate will immerse themselves in data, relentlessly pursuing data quality and proactively identifying opportunities for improvement. They will translate complex, sometimes ambiguous business concepts into clear, actionable business requirements, and then convert those into precise technical specifications for data engineering teams. Collaboration is key: you?ll work in close partnership with data engineers, navigating iterative development cycles and ensuring requirements are refined and delivered through ongoing, hands-on communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less