Job Search Results for Customer Service

Implementation Manager

One of our large healthcare software clients is looking to hire an Implementation Manager who will provide project management expertise and oversight of large software implementations of the Claim... More Performance products for the Healthcare Insurance industry. This person will be managing projects, project plans, status meetings, deliverables and team members as well as being the frontline to customers. Personability is crucial in this role. This person will be responsible for managing timelines, delivery , customer engagements and workflows of platform implementations. Timelines for implementations are 6 months. This person must be flexible as they will be working on many different projects at a time. This is a 12-month contract-to-hire opportunity! Pay rate for this role is between 55/hr and 57/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Designer (UX Research Focused)

We are seeking a Product Designer with a strong user experience research foundation to help design mission-critical features used daily in real-world yard management environments.This role is ideal... More for someone who thrives in workflow-heavy, data-rich systems and enjoys translating operational challenges into intuitive, scalable design solutions. You will partner closely with Product, Engineering, Operations, and Customer Success teams to simplify complex processes, reduce friction in high-volume workflows, and elevate the usability of our suite of technology solutions.Your work will directly impact yard throughput and orchestration, asset visibility, safety, execution, and decision-making across our customer base.Key Responsibilities?Conduct on-site user research at customer facilities (yards, warehouses, distribution centers) to observe workflows, gather voice-of-customer insights, and identify opportunities for product improvement?Conduct qualitative and quantitative research including user interviews, usability testing, surveys, and workflow analysis?Translate research insights into personas, journey maps, problem statements, and design opportunities?Advocate for frontline users while balancing enterprise business goals?Prototype user flows, wireframes, high-fidelity mockups, and interactions supporting platform feature initiatives?Simplify multi-step workflows while maintaining accuracy, compliance, and operational integrity?Contribute to and evolve the company's design system and interaction patterns?Work closely with Product Managers to shape problem definition and solution strategy?Elicit and incorporate feedback from customer support and enterprise customers?Facilitate design reviews and communicate research findings clearly to technical and non-technical audiences?Help embed user-centered thinking into the product development lifecycle.Salary: $105-115K +15% based on expertiseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ETL Developer (Java)

A client of Insight Global is looking for a ETL Developer to join their linking team which is responsible for linking billions of public and proprietary records to create a unique entity identifier... More for consumers, organizations, and health care providers. We're looking for an experienced, smart, driven individual who will help analyze our data we utilize in our linking solutions by using quantitative approaches with a unique blend of analytical, mathematical, and technical skills. Accountabilities:?Work in iterative processes to perform advanced big data analysis, validate findings, or test hypotheses, and communicate results and methodology.?Provide recommendations on who to utilize our data to optimize our search, increase recall and/or precision of results, and help us to better understand or existing data.?Communicate technical information successfully with technical and non-technical audiences such as third-party vendors, external customer technical departments, various levels of management and other relevant parties.?Collaborate effectively with all team members as well as attend regular team meetings. The pay rate ranges based on years of experience between $40-50/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

UX Designer

A customer is seeking a fully remote UX Designer. - Design and prototype user flows, wireframes, and interfaces across web, mobile, and digital platforms.- Contribute to the development and evolution... More of Prologis? global design system, ensuring consistency and scalability across all experiences.- Conduct and apply user research, testing, and analytics to inform design decisions and improve usability.- Collaborate with marketing, product, and engineering teams to translate business needs into user-focused solutions.- Advocate for accessibility, inclusivity, and design best practices across all projects.- Own project execution from discovery to delivery, applying care and craft throughout. craft intuitive, user-centered digital experiences that elevate how the customer shows up across web, mobile, and interactive platforms. Can pay $50-55/h- From designing customer journeys to prototyping new digital features, you?ll collaborate closely with cross-functional partners to create solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Systems Process Engineer - Back Office

Our client in the Manufacturing industry is building a customer-facing enterprise data ecosystem that serves as a universal data layer across multiple ERPs and channels. They are seeking a Business... More Systems Process Engineer/Solutions Architect with deep manufacturing domain experience to help define how business data is structured, standardized, and delivered as trusted data products that power analytics and KPIs across the enterprise. This is a business-focused, architecture-level role centered on understanding how manufacturing data flows across ERP, CRM, ecommerce, and contact center systems ? and ensuring KPIs accurately reflect real operational and commercial performance.? Partner with manufacturing, commercial, and analytics teams to define enterprise data products that support trusted KPIs? Ensure master data consistency across systems and downstream analytics? Serve as the bridge between manufacturing business processes, source systems, and analytics? Lead discovery sessions to understand how manufacturing data objects (orders, invoices, line items, customer interactions) are created and consumed? Define data mappings, data models, and conceptual solution architectures across manufacturing systems? Help identify and address data quality issues across manufacturing systems ?Create and present system maps, data flows, and conceptual architecture artifactsIdeal Pay Rate: $75-$90/hr (dependent on years of experience)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager - Legal

?Lead team ceremonies, such as refinements, and collaborate closely with Data Science and Data Engineering teams. ?Communicate effectively with internal and external stakeholders, including... More marketing, sales, and customer support. ?Present the team's work and new developments to stakeholders and executives. ?Interact with customers to represent requirements and understand key customers? needs and market basics. ?Focus on delivering customer commitments and addressing customer complaints. ?Stay updated on market news, incidents, and competitor activities. ?Support go-to-market activities and help create training and marketing materials.?Define and prioritize requirement changes for engineering, performing analysis to meet acceptance criteria. ?Participate and contribute to process improvement activities and product strategy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Backend Mobile AI Engineer

We?re looking for a Senior Backend Engineer to join a mobile application team supporting a customer-facing app at scale. This role is ideal for a strong problem solver who has fully embraced modern... More AI-assisted development tools and can independently take ownership of complex backend work from concept through production.While the team?s current backend stack includes Golang and AWS, we are far more focused on system design strength, scale experience, and AI fluency than on any single programming language.This is a senior individual contributor role, partnering closely with the team lead and helping take architectural and design work off their plate.Own backend features and services end-to-end for customer-facing mobile applicationsDesign and build high-throughput, scalable backend systems (language-agnostic: Go, Java, etc.)Partner with Product, QA, and Frontend teams in an agile environment (2-week sprints)Take work that is not fully sliced into detailed tickets and drive it from concept to deliveryParticipate in system design discussions and lead exploration for new features, returning with clear recommendationsReview pull requests and collaborate with 3 other backend engineersActively work through backlog items including new features and technical debtParticipate in a light on-call rotation (approximately one week per month) to support production systemsMust be willing to work EST hours Compensation: $70/hr to $80/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack Developer

Our customer is looking to bring on 2 Full Stack Developers as they are building out a new Middleware team. The middleware team will support both internal and customer facing applications and will be... More responsible for reducing direct coupling to the SQL database. These individuals will be primarily be back end focused to start.We are looking for go-getters with senior level experience as the middleware will be entirely built from scratch.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Billing Expert

We are seeking an experienced Billing Expert to support insurance billing operations on a temporary basis. This role will focus on the accurate and timely collection of insurance premiums for... More homeowners and renters? insurance policies. The ideal candidate brings deep hands on billing experience, preferably within the insurance industry, and is comfortable working closely with offshore resources to ensure billing accuracy, compliance, and customer satisfaction.Key Responsibilities?Manage and oversee the end to end billing process for homeowners and renters? insurance premiums?Monitor and reconcile premium payments collected across billing cycles?Maintain accurate customer account balances and billing records?Coordinate with offshore billing teams to ensure timely and accurate processing?Identify and follow up on overdue accounts and issue cancellation or non payment notices as required?Process and manage the return of over payments and credits?Resolve billing discrepancies and customer account issues efficiently?Ensure billing activities comply with internal standards and applicable insurance regulations?Provide guidance, oversight, and quality checks for offshore billing operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Linux Support Engineer

Perform daily case activities with meticulous adherence to established guidelines, SOPs, and internal workflows, ensuring thoroughness and accuracy.Deliver outstanding customer support through strong... More professional communication, comprehensive technical knowledge, and advanced troubleshooting to effectively resolve diverse technical challenges.Efficiently and quickly analyze reported issues to identify root causes and key problem areas, then communicate clear, concise, and effective corrective actions and resolutions to customers promptly and professionally.Collaborate with support engineers, cross-functional internal teams (e.g., development, product management), and external partners as needed during problem resolution to ensure comprehensive and efficient solutions.Document all diagnostic steps, contributing to knowledge base articles and reusable solutions for efficient future incident resolution and team knowledge enhancement.Proactively pursue personal and professional growth by continuously expanding product knowledge, refining technical skills, and obtaining relevant industry certifications to enhance expertise and contribute to team capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less