Job Search Results for Customer Service

Talent Acquisition Partner

The Talent Acquisition Partner plays a key role in sourcing, attracting, and hiring top talent across the organization. This role partners closely with hiring managers, HR Business Partners, and key... More stakeholders to align recruiting strategies with business objectives while delivering an exceptional candidate experience. The ideal candidate is strategic, data-driven, and proactive, with the ability to adapt quickly to changing hiring needs.Key ResponsibilitiesOwn and manage the full recruitment lifecycle, from job posting and sourcing through interview coordination and offer negotiationPartner with hiring leaders and HRBPs to understand workforce needs and develop effective, business-aligned recruiting strategiesProactively source, engage, and assess candidates across a variety of roles, levels, and functionsUtilize ATS and recruiting tools to manage candidate pipelines, maintain accurate data, and provide regular reporting and insightsDeliver a high-quality candidate and hiring-manager experience throughout the recruitment processMentor and support junior members of the Talent Acquisition team, sharing best practices and driving developmentParticipate in special projects and initiatives across Talent Acquisition and HR to support organizational goalsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Graphic Designer/Documentation Specialist

OverviewWe are seeking a contracted Documentation Content Specialist/Graphic Designer to support our Instructional Design team by cleaning up, standardizing, and organizing customer-facing... More documentation. This role will focus on improving the consistency, usability, and visual quality of existing tools, SOPs, and job aids that currently vary in format, branding, and complexity.This is a remote, short-term engagement supporting onboarding and enablement programs for customer-facing teams (Sales, Customer Support, Academy). Key ResponsibilitiesReview a large set of existing customer-facing documents, including:ToolsSOPsJob aidsIdentify and flag:Outdated or redundant documentationInconsistencies in formatting, structure, and complexityClean up and organize documentation, ensuring clarity, usability, and consistencyStandardize documents to align with brand standards, including:Color palettesImageryLayout and visual consistencyImprove overall presentation and structure across materialsWork closely with the Instructional Design team to support onboarding programs for customer-facing teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Integration Architect

Solution Consulting?Ability to architect and design integration solutions between Siemens Platforms and other enterprise applications. ?Work with extended project team to define the integration... More business processes between applications such as PLM, ERP, CRM, MES, MRP, and others.?Provide direction for integration design, deployment, and rollout activities. ?Assist in the development of integration proposals based on requirements; deliver solution proposals in context of customer meetings. ?Work proactively with the global Integration Services Practice to define future PLM integration solutions, enhancements and ensure architectural integrity across platforms.Technical Delivery?Responsibilities typically include supporting customer workshops, owning the technical content of the integration solution and design specifications, validating solution configurations, managing unit testing, and acting as an advisor to the team supporting customer user acceptance testing and deployment activities. ?Map customer?s business requirements to systems and technical requirements, design the system architecture for moderately complex PLM integration solutions, and define key capabilities for integrating engineering & production operation functions.?Technical delivery experience required, but also requires the ability to act as a leader and technical mentor to the supporting Integration Implementation Consultants.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Technical Sales Representative (Industrial/Chemical Sales)

A client of Insight Global that is leader in the activated carbon industry is expanding their sales team. The Senior Technical Sales Rep will be responsible for the sale of activated carbon,... More equipment and services as well as growing and maintaining current business relationships within the defined geographical and/or market specific territories. This position is responsible for municipal and/or industrial sales for various markets such as environmental, chemical, food, drinking water, wastewater, groundwater, and process applications, and requires selling/influencing decision makers in procurement, operations, management, consulting engineers, general contractors, etc. Typical territory revenue responsibility $12-$20 MM (not confined to this range). This role has more autonomy for managing his/her territory than the TSR IV role.Duties and Responsibilities (not limited to):?Develop, document, and manage sales proposals and customer communications in alignment with company standards, leveraging CRM tools to capture customer insights, market intelligence, competitive activity, and bid outcomes ?Drive territory performance by managing sales forecasts, pipeline activity, and execution of sales and marketing strategies to achieve annual revenue and profit goals ?Identify, qualify, and secure new business opportunities through proactive prospecting, market analysis, and strategic customer engagement ?Expand and strengthen the assigned business portfolio by building long-term, high-value relationships across target markets ?Maintain strong, multi-level relationships with key stakeholders across consulting engineering firms, utilities, manufacturing companies, and other market influencers ?Deliver exceptional customer service through a deep understanding of customer needs, industry trends, and evolving market dynamics ?Conduct regular outbound and follow-up sales activities to nurture leads, advance opportunities through the sales cycle, and maintain a healthy pipeline ?Coordinate and deliver technical presentations, webinars, seminars, and Lunch & Learn sessions, and contribute to the development of market-relevant marketing collateral ?Represent the organization at industry conferences, trade organizations, and market-specific events to support business development efforts ?Communicate effectively with management regarding territory performance, opportunities, risks, and special initiatives, while promoting health, safety, and professional business practicesExcellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) ? Generous Company Match!Perks: Incentives/bonus plans, competitive pay, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities. Hours of work: Full-time position with hours Monday - Friday, typically 8:30 AM - 5:00 PMTravel: 50%; air, automobile, and overnight travel to visit customer sites, and company meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Inside Technical Support Specialist

Our client is looking for an Inside Technical Support Specialist to develop strong working knowledge of Mitsubishi equipment, controls, and applications while supporting commercial, design-build, and... More residential projects. This role partners closely with contractors and customers to ensure successful project execution, smooth system turnover, and effective owner training. This individual will communicate equipment operation and troubleshooting guidance via phone, email, and other channels, while also supporting outside technical service specialists with customer inquiries and field workload. Strong technical aptitude is required, including the ability to read wiring schematics, refrigeration circuit diagrams, blueprints and related documentation to resolve both routine and complex technical issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Director of E-commerce Growth Strategy

A client of Insight Global is looking to bring on a Director of E-comm growth strategy. The Director of Growth, eCommerce will spearhead the development and execution of robust growth strategies and... More tactical plans specifically tailored to their DTC websites . This role focuses on creating detailed plans for organic search, paid search, affiliates, email marketing, and offline marketing to achieve key business objectives, including revenue growth, customer acquisition, retention, and enhanced market penetration in the sleep industry. You'll own the visualization of how these strategies come to life through comprehensive, detailed planning, working closely with cross-functional teams in marketing, product, operations, and technology to bring data-driven channel strategies to fruition.Compensation:$60/hr to $70/hr Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Direct Mail Marketing Specialist

We are seeking a results-driven Direct Mail Marketing Specialist to lead and scale a seven-figure customer acquisition program focused on probate funding. This individual will own performance across... More our marketing channels and play a key role in optimizing volume and efficiency of cases.This is a high-impact, individual contributor role reporting to the SVP of Marketing. The right candidate is a disciplined performance marketer who understands how to test, measure, optimize, and scale acquisition channels. While direct mail will be the primary focus, this role will partner closely with digital marketing and may expand in scope over time.If you are energized by owning outcomes, managing meaningful budgets, and driving measurable growth, this role offers significant opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Asset Coordinator (REMOTE)

IT Asset Coordinator This role supports our client's remote fleet management for a large U.S. enterprise environment with ~35,000 devices. The focus is on asset accuracy, SLA performance, operational... More oversight, and continuous improvement?not ticket-based support. The analyst ensures devices are properly titled and accounted for, researches asset discrepancies, manages supplies, and holds vendors accountable to contractual SLAs. Success in this role requires strong problem-solving skills, attention to detail, and the ability to improve processes using existing tools.Asset & Device ManagementVerify and maintain accurate device records, including device titling and lifecycle status.Research asset discrepancies (e.g., determining whether devices were added, updated, or missed).Support IMAC-related asset updates and documentation across systems, including ServiceNow.Supplies & Order ManagementOrder, track, and reconcile device-related supplies.Monitor shipments, resolve discrepancies, and maintain accurate inventory records.SLA & Vendor Performance ManagementMonitor HP?s performance against SLA metrics and contractual commitments.Identify risks, gaps, and trends that could impact SLA compliance.Proactively escalate issues and recommend corrective actions to keep services on track.Process Improvement & EfficiencyIdentify opportunities to better leverage existing tools and data.Drive efficiencies through process improvements and workflow optimization.Simplify manual or fragmented processes into repeatable, scalable solutions.Collaboration & SupportPartner with internal teams, vendors, and customer stakeholders to support service delivery.Provide clear operational updates and insights as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Member Care Navigator

As the Member Care Navigator, you will provide members with exceptional support by delivering high quality, professional, and efficient service. You will also liaise with members and providers to... More assist in the coordination of care related to medical access complexities.? Answer incoming calls and support members in scheduling appointments and accessing appropriate care. ? Maintain open, continuous communication between members and providers. ? Research accepting physicians or facilities based on plan design, member needs, and access barriers. ? Partner closely with Account Management, Contracting, Advocacy, Pre-Neg, and TPA teams to resolve access issues. ? Own the end-to-end member experience?from intake through resolution ensuring timely follow up, documentation, and clear next steps. ? Make outbound calls to providers, clients, and partners to gather information, educate stakeholders, and provide updates. ? Attend training and team meetings to stay current on workflows, tools, and plan updates.Member Advocacy & Support? Deliver a high-empathy, member-first experience in every interaction. ? Acknowledge frustration, build trust, and help members confidently navigate their benefits. ? Explain open-network plans, reference-based pricing, and member benefits in simple, jargon-free language. ? Own each case through resolution with proactive updates and follow-through. ? Document all interactions thoroughly and accurately to ensure continuity of care, compliance, and quality. Provider Communication & Problem Solving? Liaise professionally with providers to clarify plan details, payment processes, and network structure. ? Navigate provider pushback with calm, respectful communication. ? Identify accepting or RBP-friendly facilities and provide alternative options when needed. ? Coordinate Single Case Agreements (SCAs) or escalations based on internal criteria. ? Investigate delays or barriers that threaten timely care and act decisively to overcome them. Operational Excellence? Follow established workflows, boundaries, and escalation protocols with precision. ? Use internal research tools (OnPoint, PON, provider lookup systems) to verify provider options. ? Prioritize inquiries based on urgency, member risk, and available details. ? Collaborate across departments to establish processes that remove barriers to care. ? Uphold compliance standards, including HIPAA and Department of Labor guidelines. ? Maintain confidentiality of all sensitive information. Clinical & Benefit Literacy? Understand key clinical terms, service types, and the implications of delays in care. ? Confidently communicate around pre-authorization processes, diagnosis implications, and provider requirements?without crossing clinical boundaries. ? Recognize scenarios requiring escalation due to potential impact on timelines or safety.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less