Job Search Results for Customer Service

Controller (Financial Services)

An Ai Startup is hiring a senior finance leader from financial services to help shape and build the next generation of finance and business intelligence. This person should bring deep controllership... More judgment from a regulated, high-scrutiny environment and be able to translate real-world close, reporting, control, and management experience into product requirements, workflow design, and customer-facing domain expertise. The ideal candidate has operated in a public-company or large private financial-services organization and understands how close, reporting, SOX/ICFR, and external-auditor expectations interact in practice.? Act as the finance domain authority for regulated financial-services use cases.? Translate real-world close, reporting, and SOX/ICFR processes into product requirements and workflows.? Partner closely with product and engineering to ensure finance automation mirrors how work actually happens.? Support customer conversations with CFOs, Controllers, CAOs, Internal Audit, and SOX leaders.? Shape audit-ready evidence, controls, and review logic within the platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

NOC Technician

Insight Global is seeking a NOC Technician for one of our large telecommunications clients. Primary responsibility will be break/fix and assisting with network migration efforts. Opens trouble... More tickets and works the repair of management network element connectivity with field operations, and other work groups. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer IV (Fortinet)

The Network Engineer IV ? Fortinet / FortiSASE is a senior level technical engineer and Fortinet subject matter expert responsible for 24?7 operational support, escalation, and lifecycle management... More of enterprise FortiGate Secure SD WAN and FortiSASE solutions within Managed Services (MS) and Network as a Service (NaaS) environments. This role serves as a Tier 3 escalation engineer, supporting complex hybrid, cloud, and globally distributed customer networks while maintaining strong multi vendor networking fundamentals to support adjacent SASE and SD WAN platforms as needed. The engineer plays a direct role in service reliability, incident resolution, and customer satisfaction, collaborating closely with Managed Services Security, Network Operations, Engineering, Presales Architecture, Product, and Service Management teams, while mentoring junior engineers and contributing to operational maturity and automation initiatives.Key Responsibilities?Provide Tier 3, 24?7 operational support for Fortinet Secure SD WAN and FortiSASE, including ZTNA, SWG, FWaaS, VPN, and firewall policy enforcement?Lead high severity incident response, customer communications, and root cause analysis (RCA)?Own the full service lifecycle, including onboarding, change management, upgrades, migrations, and decommissioning?Design, validate, and enforce secure, resilient Fortinet SASE architectures with proper routing, segmentation, and high availability?Support advanced routing and SD WAN implementations (BGP required, OSPF)?Enable and troubleshoot hybrid and cloud connectivity across AWS, Azure, and Google Cloud?Support Zero Trust networking and identity integrations (SAML, MFA, remote/mobile access)?Drive automation, observability, documentation, and operational standardization?Mentor Tier 1 and Tier 2 engineers and collaborate cross functionally to evolve the Fortinet SASE managed services offeringWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Managed Print (REMOTE)

Role OverviewThis role leads the delivery of large, complex customer projects and is considered a subject matter expert in project management. You?ll work on high-risk, high-visibility initiatives,... More provide strategic guidance, and help shape project management best practices across the organization. Strong client leadership, financial ownership, and team management are key to success in this role.Key ResponsibilitiesProject Delivery & Financial Management-Lead end-to-end delivery of large, complex customer projects, often across multiple regions-Manage high-risk projects with complex legal, commercial, and operational requirements-Own project financials, including P&L, budgeting, and forecasting-Meet or exceed SOAR-approved budgets and provide accurate financial forecasts to leadershipClient & Business Development-Manage senior-level client relationships and act as a trusted delivery partner-Represent the organization with external customers and stakeholders-Identify and develop new business opportunities within existing clients-Support early qualification and assessment of large, complex opportunities-Act as opportunity manager for high-risk dealsProcess & Expertise-Serve as a subject matter expert in project management methodologies-Drive process improvements and help establish project management standards and policies-Contribute to the project management professional community and share best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- Senior Full Stack Engineer (AI)

An employer is looking for a Senior Full Stack Engineer to leading development efforts for the client?s new customer/ hospital applications. These applications will be utilized by customers and... More veterinarians on staff to schedule appointments, track patient updates/ changes, and overall related items to patient?s profiles. You will lead engineering efforts for these new applications, while heavily leveraging AI tools to efficiently build out these applications. You will play a vital role to the engineering efforts, QA, deployment, and continued enhancements. You will partner with the business and customer stakeholders to align engineering efforts to meet the requests of the business and build out the application architecture for future scaling. Additional tasks will include UI updates, infrastructure modifications as needed, and evaluating emerging AI tools to continue to assist/ speed up development.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SAP BRIM Implementation Manager

SUMMARY:The SAP Billing Systems and Transformation Manager provides strategic leadership and direction for our customer's Americas? SAP billing landscape, ensuring the systems, processes, and teams... More collectively enable the company?s business and financial objectives.This role is pivotal to realizing our customer's Americas? BRIM vision ? empowering the business to ?collect what we deserve? through a highly flexible, automated, and reliable rating and billing platform.The manager will lead the regional migration from the legacy SAP R/3 ECC6 SD billing platform to the modern SAP BRIM (Billing and Revenue Innovation Management) platform, acting as the primary liaison between country business functions, the global SAP organization, and implementation partners. They will oversee the full BRIM program lifecycle ? from exploration and design through development, testing, deployment, and rollout ? ensuring all billing processes remain accurate, compliant, and efficient throughout the transition.The manager will own the operational health of the billing ecosystem ? overseeing daily/weekly billing cycles, system performance, inbound and outbound billing interfaces and change management ? while leading a small, high-performing team of SAP functional and technical experts to continuously improve reliability, scalability, and business value.ESSENTIAL DUTIES AND RESPONSIBILITIES:SAP BRIM Migration LeadershipLead all phases of our customer's Americas? SAP BRIM migration initiative - including planning, design, build, testing, deployment, and post-go-live stabilization.Act as the primary regional contact for global SAP teams and external implementation partners, ensuring alignment with global templates and governance standards.Translate complex business requirements into technical deliverables that align with BRIM?s Subscription Order Management (SOM), Convergent Mediation (CM), Convergent Charging (CC), Convergent Invoicing (CI), and FICA modules.Oversee data migration strategy from SAP SD to BRIM platform, ensuring data integrity, accuracy, and compliance.Plan and execute the customer migration strategy from SAP SD to BRIM platform to ensure seamless go-live and business continuityDrive cross-functional coordination across Finance, Billing Operations, Customer Service, Commercial, and Inbound Systems teams.Operational ManagementManage daily and weekly billing cycles, ensuring completeness, accuracy, and timeliness of customer invoices.Oversee the performance, health, and availability of the billing system, coordinate with global teams for patch management, upgrades, and performance tuning.Ensure adherence to SLAs for issue resolution, system availability, and change request turnaround.Maintain detailed system and process documentation, including architecture, configuration, and business logic.Establish strong monitoring and reconciliation processes to ensure end-to-end accuracy from transaction to invoice to cash collection.Team & Project ManagementCollaborate with, manage and mentor a small team of SAP developers responsible for ongoing system development and support.Lead project planning, estimation, resource allocation, and tracking to ensure deliverables are completed on time and within budget.Provide regular project status reports and risk assessments to stakeholders and senior management.Coordinate and support user acceptance testing, business sign-off, and production cutovers.Promote proactive communication and change-management practices to minimize business disruption during system transitions.Continuous Improvement & GovernanceEvaluate and recommend process or system improvements aligned with our customer's digital transformation and automation objectives.Ensure consistent documentation of business requirements, solution design, and test cases.Enforce adherence to IT change-control policies, audit requirements, and security protocols.Partner with finance leadership to align billing performance with financial KPIs and audit standards.Stay current with SAP S/4HANA and BRIM roadmap updates, advocating for future-ready billing capabilities.This role pays between $100-150K depending on location and years of experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Regional Director of Operations

Summary The Regional Director will oversee, lead, and strategically manage multiple Districts within an assigned region of Insight Global's client. This role serves as a critical link between field... More operations and executive leadership?driving profitable growth, operational excellence, and leadership development across all assigned markets. The Regional Director will directly manage District Directors and be accountable for regional performance in sales, profitability, working capital, and customer satisfaction, while supporting company-wide strategic initiatives. Essential Functions ? P&L Leadership: Own full financial accountability for assigned region; review monthly performance metrics and drive improvement across revenue, gross margin, OPEX, and working capital. ? Operational Excellence: Partner with District Directors to implement consistent branch practices, drive process efficiency, and ensure alignment to corporate standards in safety, service, and profitability. ? Leadership Development: Build and mentor a high-performing field leadership team; assess bench strength, coach District Directors, and create readiness plans for future leaders. ? Sales & Market Growth: Champion regional business development efforts; support sales teams in securing strategic projects, strengthening customer relationships, and expanding market share. ? Strategic Initiative Execution: Serve as a field sponsor for enterprise initiatives (ERP, CRM, Safety, HR, or M&A integration), ensuring successful adoption and change management throughout the region. ? Lots of M&A, responsible for the integration of new company, new ERP, and new CRM ? Working Capital Management: Monitor and improve DSO, inventory turns, backlog management, and margin integrity; drive accountability across branches for disciplined financial practices. ? Cross-Functional Collaboration: Partner closely with executive leadership, Finance, HR, Supply Chain, and other functional heads to ensure regional alignment to company priorities. ? Culture and Engagement: Model the company?s SERVE values and promote a positive, performance-driven culture across all teams and locations. ? Customer Excellence: Ensure all districts deliver an exceptional customer experience; maintain relationships with key accounts, general contractors, and suppliers to support ongoing partnerships. Risk and Compliance Oversight: Uphold corporate governance, contract review protocols, and safety requirements across all operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer - INTL Mexico

Compensation:40-70K pesos monthly as an EOR direct employee of Insight Global. Exact compensation may vary based on several factors, including skills, experience, and education. A Fortune 100 retail... More client of Insight Global is looking to hire elite Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OCM Specialist

Supporting OCM at a client who is migrating from M365 to GWP.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work... More every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack SWE - Remote, Secret or TS

Software Engineer: Current project technologies include C#, React, Redux, and PowerShell scripting. Much of the code is built in Visual Studio with a MS SQL server backend and maintained in Azure... More DevOps code repository.Job Duties:?Candidate is expected to have a complete understanding of software engineering principles, theories, and concepts.?Candidate is required to understand standard .Net web application and service architecture.?Candidate must be able to provide technical solutions to a wide range of complex problems in the application where analysis of data requires evaluation of identifiable factors.?Requires the ability to quickly understand legacy code, tools and technologies.?Candidate should have experience in the application release lifecycle (building, deploying, testing).?Collaborate with cross-functional teams (Development, Requirements, QA, Operations) to ensure seamless integration and delivery of software.?Anticipate challenges and mitigate risks related to deployment and operational issues.?Provide hands-on technical leadership to Junior Development team members, including guidance in system troubleshooting and support.?Foster a culture of innovation, collaboration, and customer-centricity within the Development team.?The successful candidate will be an experienced developer who is able to serve our customer in understanding the software and how to enhance it.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less