Job Search Results for Customer Service

Digital Technical Product Manager

Insight Global is looking for a Digital Technical Product Manager (DTPM) focused on International P&C Digital Experience (UK & Europe). This person will lead the strategy, discovery, and delivery of... More international Property & Casualty (P&C) digital experiences, with an initial focus on the UK and European markets. This role will be key in building digital self service capabilities internationally where they do not currently exist, aligning them to the mature U.S. experience (e.g., proof of insurance, coverage changes, policy servicing).The DTPM will own the product vision and roadmap, partner closely with engineering, design, and business stakeholders, and deliver secure, scalable, customer centric digital solutions across multiple platforms. Define and drive the product strategy, vision, and roadmap for international digital P&C experiences. Lead product discovery using User Centered Design and Design Thinking methodologies. Translate business and customer needs into clear product requirements and technical solutions. Partner with engineering teams to deliver multi platform digital products in an Agile environment. Optimize and enhance digital experiences to improve KPIs and KRIs while managing risk and compliance. Ensure alignment across stakeholders, suppliers, and international markets.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Software Sales Development Representative

Insight Global is in search of a Construction Software Sales Development Representative for a large construction client. The ideal candidate will be responsible for identifying and acquiring new... More customers in the United States by presenting innovative digital road condition assessment solutions and convincing potential customers of their benefits. You will lead contract negotiations to ensure mutually beneficial agreements, aiming for successful deals and long-term partnerships. As the primary contact for customers, you will build and maintain long-term relationships, ensuring their needs are met and influencing product development. You will develop and implement tailored sales strategies to strengthen market presence and achieve sales targets. Additionally, you will collaborate with cross-functional teams in Germany to meet customer needs and showcase successes, while reporting to the local Business Manager and leading the sales process with support from a Senior Project Manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Distribution Designer

Our client is looking for an Distribution Designer to join the team! This is a remote position in Raleigh, NC. The role utilizes client-specific software and offers full training! This company... More offers room for growth with exposure to different projects and teams! This is a long term, stable opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

1 MONTH REMOTE Tier 2 Desktop Support

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Solution Architect (Near-Shore - Netsuite + Jitterbit)

Our company is launching an IT modernization project focused on back-office systems, operational processes, and platform integration. We are seeking a Salesforce Solution Architect to lead a targeted... More evaluation of our Salesforce environment and its connections to other enterprise systems critical to our legal research and e-commerce business.This is a contract role designed for an experienced architect who can engage immediately, communicate effectively with business and technical teams, and deliver actionable architecture and integration plans across platforms.Key Responsibilities?Evaluate the current Salesforce environment, including Sales Cloud, Service Cloud, and Salesforce Identity?Review existing architecture and design optimized, scalable solutions aligned to business goals?Lead the assessment of Salesforce?s integration with:oJitterbit (iPaaS platform)oSalesloft (sales engagement)oMarketo (marketing automation)oStaxbill (subscription billing)oNetSuite (financials and order management)?Identify pain points and recommend integration strategies, data mappings, and governance frameworks?Collaborate with internal stakeholders and technical teams to gather requirements and present findings?Provide clear documentation including architecture diagrams, interface flows, and improvement roadmaps?Address specific e-commerce challenges related to selling legal research to law firms and government organizations?Contribute to system readiness for future enhancements, including self-service portals and entitlement-based accessWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Mexico - Fullstack Agentic AI React/Java Developer

A fortune 50 client of Insight Global in the Retail space is seeking a strong Full Stack (react/Java) AI Agentic Engineer to join their application engineering team and work across frontend, backend,... More cloud, automation, and observability layers. This role will focus on enhancing a new React-based portal, building financial validation automation pipelines, and introducing agentic AI capabilities to improve developer productivity and system intelligence. The engineer will work closely with product, financial, and engineering teams on a customer-facing portal used by internal financial users and other product teams, with potential for user feedback and interaction.More information:Frontend (FE): React, JavaScriptBackend (BE): Java, Spring Boot, Python, Groovy, JUnitBuild Tools: Maven, Node.js, NPMCloud Platforms: Kubernetes, Google Cloud, AzureCI/CD: Jenkins, GitHub Actions, DockerDatabases: MongoDB, PostgreSQL, MySQL, DB2Automation Tools: Playwright, SeleniumMonitoring & Deployment Tools: Spinnaker, Grafana, TerraformOperating Systems: Linux, WindowsScripting: BashAI: GenAI, Agentic AI Compensation:$10-$20/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Patient Registration & Scheduler

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at time of registration process. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Senior Security Engineer - Cisco (Must Sit in Mid-West Region)

A client of Insight Global is looking for a Remote Senior Security Engineer in the mid-west region to execute all technical components of an enterprise sales and delivery cycle. These components... More include architecting complex solutions, providing demonstrations and presentations, leading technical discussions, developing product customizations, planning and executing customer proof of concepts, providing product training and support, and leading rapid deployment efforts.Essential Duties and Responsibilities:The individual must be able to perform the essential functions of the role successfully, with reasonable accommodation provided where applicable.?Design, implement, configure, troubleshoot, and manage security solutions while researching, evaluating, and recommending security tools and emerging technologies aligned to client needs.?Collaborate with end users and stakeholders to design security solutions, develop policy recommendations, and translate business requirements into functional and technical specifications.?Develop solution architectures and implementation plans that increase system reliability, reduce risk, and optimize total cost of ownership.?Create and evaluate alternative solution designs to meet customer performance, scalability, and cost requirements.?Support engineering teams with complex technical tasks, including debugging, hardware and system support, and advanced troubleshooting.?Diagnose, resolve, and provide root-cause analysis for complex issues escalated from the help desk.?Deliver technical demonstrations, presentations, proposals, and solution collateral to communicate the organization?s value proposition and support sales and branding efforts.?Provide pre sales technical support and identify professional services opportunities across security, networking, systems, storage, virtualization, and voice/mobility solutions.?Oversee project execution by monitoring work assignments, timelines, and deliverables; document solution designs and project scope accurately and concisely.?Contribute to professional services statements of work (SOWs), provide project management support as needed, and deliver client knowledge transfer.?Ensure accurate activity tracking and reporting in Salesforce in compliance with company policies and procedures.Core Competencies:?Demonstrates a strong commitment to delivering exceptional customer service.?Maintains and continuously develops technical expertise in products, applications, and emerging technologies.?Effectively addresses and overcomes technical and business objections from prospective customers.?Proactively learns and applies new tools, technologies, and methodologies based on project requirements.?Communicates effectively at all organizational levels, from end users to senior leadership, on both business and technical topics.?Exhibits strong project management, scoping, troubleshooting, problem resolution, documentation, and customer engagement skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Software Trainer - Local to Canada (Travel 75%, Remote 25%)

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle)... More Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!What you?ll do:? Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products.Provides training on a range of Lightspeed software products, tools, support and practical set ups found at typical client sites.? Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.? Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.? Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.? Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.? Performs other related duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Enterprise Architect

The Enterprise Architect is a senior, customer-facing technical leader and trusted advisor responsible for aligning enterprise technology strategy with business outcomes for our Client?s most... More strategic accounts. This role supports a portfolio of large, complex enterprise customers and partners closely with executive stakeholders to design, influence, and guide scalable, secure, and future-ready architectures.Positioned as a Business Technologist, the Enterprise Architect goes beyond traditional solution design?translating business strategy, financial drivers, and operational objectives into actionable technology roadmaps. This role operates at the intersection of strategy, architecture, and outcomes, functioning as a ?solutions architect on the highest level? with strong executive presence and end-to-end ownership.Key Responsibilities- Serve as a senior technical advisor for a defined set of enterprise customers, acting as the primary architect behind large, complex initiatives- Develop and advise on enterprise architecture models that align technology strategy with business objectives, financial drivers, and customer experience goals- Partner with C-suite and senior business leaders to articulate the ?why? behind architecture decisions and connect technology investments to measurable outcomes- Lead discovery efforts, validate requirements, and align solution strategies to customer goals and long-term roadmaps- Present and articulate our Client?s full portfolio and overarching technology vision in a clear, business-focused manner- Collaborate closely with Account Executives to form unified account strategies, ensuring seamless alignment from opportunity identification through execution- Act as the technical orchestrator for major deals, ensuring all architectural, commercial, and delivery components are fully integrated- Lead and influence cross-functional technical teams, including Solution Architects, Design Engineers, Delivery Engineers, Project Managers, and Managed Services teams- Maintain ownership across the full lifecycle?from early strategy and pre-sales through implementation, adoption, and ongoing optimization- Remain actively engaged with customers between projects to maintain trusted relationships and identify future opportunities- Stay current on industry trends, emerging technologies, and architectural best practices to continuously evolve customer strategiesTechnical Scope & Focus AreasEnterprise Architects may come from a variety of technical backgrounds, including:Customer Experience (CX) and CollaborationEnterprise Networking and SecurityInfrastructure and Data Center ArchitectureCloud and Hybrid EnvironmentsManaged and Strategic ServicesWhile deep expertise in a single domain is valuable, success in this role requires the ability to connect multiple technology domains into cohesive enterprise solutions.Ideal Background:Experience in consulting, managed services, or strategic services organizationsBackground with enterprise technology providers or systems integratorsExperience architecting solutions rather than managing day-to-day operationsComfortable supporting and influencing large enterprise accounts (Fortune 100?500)Strong business acumen, including the ability to discuss financial drivers and executive prioritiesLocation: This candidate needs to sit in Texas or FloridaTravel: Approximately 25%Compensation: $160,000?$200,000 base + up to $50,000 variableWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less