Job Search Results for Customer Service

Provider Network Analyst

We?re hiring 3 analysts to support hands-on provider network design and optimization. This role focuses on evaluating primary and specialty care providers in specific markets, assessing network... More performance and competitiveness, and translating data into actionable recommendations. The ideal candidate has applied experience building or assessing provider networks, strong analytical skills (especially in Excel), and the ability to clearly articulate insights that inform real network decisions?not just reporting outputs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Digital Product Manager

Our client in the manufacturing industry is building a customer and distributor-facing Manufacturing Order Tracker that provides real-time visibility into made-to-order manufacturing orders and... More factory production status, while also enabling internal customer service representatives (CSRs) through backend workflows, AI-driven insights, and escalation paths.This role will serve as both Product Manager and SAFe Product Owner for a standalone product with its own lifecycle and roadmap, while leveraging our clients overarching enterprise technology stack.?Own the product vision, roadmap, and backlog for the Manufacturing Order Tracker?Act as the voice of the customer, incorporating feedback from distributors, end customers, and internal CSR teams?Partner with manufacturing, business, and technical teams to define and deliver product capabilities?Lead requirements definition, backlog refinement, and prioritization?Define and maintain acceptance criteria and Definition of Done?Collaborate closely with delivery teams (engineering, QA, UX) to ensure quality execution?Ensure the product meets business objectives related to manufacturing visibility and customer experience?Support integrations across SAP, Salesforce, and manufacturing systems?Enable customer service teams through backend workflows, escalation paths, and intelligent tooling?Participate in Agile/SAFe ceremonies including PI Planning, Sprint Planning, Reviews, and Demos?Manage dependencies and alignment with the broader enterprise tech ecosystem?Identify opportunities for product expansion and future enhancementsPay Rate: $75-$90/hr based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Analyst

Insight Global is looking for a Solutions Analyst for a Global Consulting firm that provides independent analysis, expert advisory and implementation support to corporations, law firms and financial... More institutions facing complex business, operational, and legal challenges. The Solutions Analyst will report directly to the Manager of Expert Solutions. The Solutions Analyst is responsible for accessing, designing and implementing cloud-based solutions to meet specific business needs, including selecting appropriate services, optimizing architecture, ensuring security and compliance, and providing ongoing support to maximize the benefits of cloud technology; essentially bridging the gap between business requirements and technical capabilities.The Solutions Analyst will act as the primary point of contact for technology solutions, practice specific software applications and systems used by internal experts to serve their IT clients. This position will act as a liaison between internal IT staff, business partners, and corporate departments to drive the deployment and management of technology solutions used by our Experts.Primary Duties? Work with customers to analyze and understand business and technical needs and maintain excellent customer relationships.? Manage multiple projects focusing on ensuring Expert Solution Delivery.? General Project Roles and Responsibilities: ? Assess business requirements with the customer? Design unique/non-standard IT solutions? Provide cost and performance estimates? Collaborate with internal IT staff, external support, and Vendors? Document architecture and train others for handing off maintenance and support? Manage end-to-end projects for onboarding SaaS solutions, including requirements gathering, vendor selection, solution design, implementation, integration, user training, and ongoing support.? Maintain understanding of key workflows, cost allocation, licensing, and support related to cloud services.? Monitor and analyze the performance of cloud services to ensure optimal recommendations and operations.? Provide reports and analysis of cloud utilization, optimization, and value added.? Troubleshooting, root cause analysis, and remediation of issues related to cloud architecture, security, and applications.? Assist in data engineering tasks, system administration, database administration, and data transmissions.? Automate and operationalize routine tasks.? Coordinate user acceptance testing of new or changing solutions.? Assist with development of cloud strategy and governance.? Maintain knowledge and documentation on the latest trends and technologies and conduct research and development of patterns and best practices.? General system maintenance and downtime for relevant data systems, providing Teir III support operations.? Willingness to adapt and learn new skills with rapidly realigning needs of our client's technologies.Pay Rate: 55-60/hr. Location: 100% remote US based working EST hoursWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL- Pricing/Data Entry Analyst (Colombia)

A client is currently seeking a Pricing/Data Entry Analyst for a position based out of Colombia. In this role, you will be responsible for assisting internal customers by updating data for price... More adjustments within the database. The main responsibilities of this role include receiving requests from the ticketing system (ServiceNow) then updating the database with the new information. This employee may need to collaborate with internal groups and users to understand their needs and changes on the request and provide timely solutions so strong communication and customer service skills are required. This position offers the flexibility to work remotely while contributing to a fast-paced, customer-focused environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Systems Process Engineer - Front Office

Our client in the Manufacturing industry is building a customer-facing enterprise data ecosystem that serves as a universal data layer across multiple ERPs and customer channels. They are seeking a... More Front-Office Solution Architect to focus on CRM, ecommerce, and digital customer platforms.This role is centered on how customer interactions, sales activity, and digital engagement data flow across CRM, ecommerce, and portals, and how that data is standardized and delivered to power trusted commercial KPIs.? Serve as the primary architect for CRM, ecommerce, and front-office customer platforms? Partner with sales, marketing, ecommerce, and analytics teams to define customer-centric data products? Lead discovery sessions to understand how customer interaction data is created and consumed across front-office systems? Define data models, mappings, and conceptual architectures across CRM, ecommerce, and digital platforms? Ensure front-office data integrates cleanly with ERP and enterprise analytics layers? Support analytics use cases related to pipeline, revenue, customer engagement, and channel performance? Evaluate KPIs to ensure they accurately reflect commercial and customer activity? Identify and address data quality issues across customer-facing platforms? Create and present system maps, data flows, and conceptual architecture artifacts ? Educate stakeholders on how front-office customer data flows across the enterpriseIdeal Pay Rate: $75-$90/hr (dependent on years of experience)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Ticket Coordinator

Managing Unified Customers? and Partners? CritSits to ensure the CritSit process is being followed, and any need of escalation is addressed? Delivering a high-quality customer and partner experience... More through timely and effective response to internal and external customer needs; owning active CritSits? Expanding internal visibility of Unified customers? CritSits by managing complex, mission critical, and/or politically charged situations, including Enterprise accounts and Partners? Identifying systemic issues and flagging process breakdowns during the execution of the CritSit process? Stepping up to take on challenges by acting as Crisis Manager in catastrophic impact situations? Pursuing proactive actions to help prevent future issues? Leading projects and work groups to improve process and tools? Establishing and maintaining relationships? Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible? Actively participating on project initiatives owned by CMET? Providing CritSit reporting to allow businesses to make better decisionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ITSM Configuration Management II Specialist

Insight Global is seeking an ITSM Configuration Management II, either remote or local to Richmond, VA, to define, own, and mature ITIL-based Configuration Management (CMS, CMDB, and CSDM) lifecycles... More within ServiceNow, leveraging ITIL expertise to lead and coordinate initiatives that develop or enhance services, processes, procedures, and standards. This role requires an associate?s degree and 3+ years of experience owning and governing Configuration Management (CMS/CMDB) process lifecycles, including CMDB and CSDM, with responsibility for service design, governance, reporting, metrics, and service improvement. The ideal candidate will have hands-on experience with ServiceNow or a similar ITSM platform, a strong understanding of CMDB data models, class hierarchies, and CI relationships across infrastructure and applications, and proven experience applying ITSM and ITIL practices across process analysis, design, implementation, operational support, and service improvement. This role also involves developing dashboards, reports, metrics, and trend analysis, as well as leading medium-sized customer or partner engagements to deliver new or enhanced IT processes, services, or solutions. The salary for this role ranges from $70,000-$95,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Support Specialist

An insurance client of Insight Global?s is looking for a Salesforce Support Specialist to join their team. This role is responsible for managing customer service cases from start to finish, ensuring... More issues are handled efficiently and with a strong customer-first approach. The position centers on case management, troubleshooting, and CRM system use, especially Salesforce.The person in this role will act as the first point of contact for Salesforce production issues, triaging incoming support requests, performing initial investigations, and escalating more complex problems when needed. They will document all activities in the CRM, monitor case progress, and follow up to ensure customer satisfaction.Success in this role requires strong problem solving skills, empathy, communication abilities, and excellent time management in a fast paced environment. The ability to analyze trends and recommend process improvements is also important.Preferred qualifications include Salesforce certification, experience in insurance or workers? comp, and familiarity with tools like Salesforce, Google Suite, Demand Tools or FullStory.This is a six month contract position with possibility of extensions. It is fully remote working Mountain Standard Time.Compensation:$30/hr to $37/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Scientist/MLE - INTL - India

We are looking for a highly skilled Data Scientist to join our Customer Analytics team. This role focuses on driving customer activation strategies by leveraging data science techniques, particularly... More classification models, to identify, predict, and influence customer behavior. You will work extensively with PySpark on Databricks, and lead efforts in model development, hyperparameter tuning, and performance optimization.Key Responsibilities:? Develop and deploy classification models to predict customer activation, engagement, and retention.? Design, implement, and optimize PySpark pipelines in Databricks for large-scale data processing.? Apply advanced hyperparameter tuning techniques (e.g., grid search, random search, Bayesian optimization) to enhance model performance.? Work cross-functionally with data engineering, product, and marketing teams to translate business objectives into data-driven solutions.? Monitor and evaluate model performance using robust validation techniques and real-world KPIs.? Conduct exploratory data analysis and feature engineering tailored to activation use cases.? Create dashboards, visualizations, and reports to communicate findings to non-technical stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Operations Engineer

Insight Global is looking for a Network Operations Engineer to join a leading Telecommunications client in Canada. This is a fully remote role within Canada. The Network Operations Engineer will... More support enterprise network operations initiatives focused on Cisco router software upgrades, configuration compliance, and network refresh programs. This role was created due to capacity gaps following team attrition and supports several projects that kicked off earlier this year and are being consolidated under this group.The successful contractor will play a key role in executing and overseeing network changes, ensuring stability, minimizing customer impact, and supporting large-scale upgrade efforts. While some work occurs during business hours, a portion of the role requires after-hours maintenance window support.This is not a telecom-specific role?enterprise network experience is sufficient.Key Responsibilities- Perform Cisco router software upgrades, including migration-related activities within the company's network environment- Audit, remediate, and clean up network configurations to ensure compliance and operational consistency- Support Cisco refresh programs, including upgrading existing gear (not a Juniper migration at this time)- Assist with DNAC (Cisco DNA Center) onboarding and operational use- Prepare, submit, and manage change requests (CM process) during business hours in preparation for after-hours network changes- Execute and support after-hours network changes during scheduled maintenance windows- Oversee assigned deliverables and ensure projects are executed as planned- Coordinate with internal teams to ensure minimal customer impact- Support projects that may start as ?one-off? initiatives but have potential to expand into larger programs- Help free up internal FTEs to focus on enterprise-specific initiatives by handling generic network operations workWorking Hours- Standard workweek: 37.5?40 hours- Majority of planning, coordination, and administrative work occurs during business hours- After-hours work required during maintenance windows (typically 10:00 PM PST, approx. 2?3 hours when changes are scheduled)- Network changes are not nightly; after-hours work is periodic- Contractors may shift their schedule later in the day to accommodate overnight workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less