Job Search Results for Customer Service

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager / BA

This role sits at the intersection of product strategy, business analysis, and technology enablement. As a Product Manager / BA within Institutional Solutions, you will help shape and deliver a new... More portfolio of B2B products by listening to customer needs, defining core capabilities and requirements, and partnering closely with engineering and business stakeholders. Depending on experience and strengths, this role may lean more heavily toward product vision and roadmap ownership, business analysis and requirements definition, or technology and platform capability definition. All profiles share a common goal: turning institutional customer needs into scalable, high-quality products and services. This role is ideal for someone who understands how business, product, and technology work together to create meaningful customer experiences. Pay for this role is between $50-$60 an hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Field Associate

Technical Field Advisor, (TFA), is a working field service consultant responsible for maintaining quality standards of the Client field service work, self-performing warranty repairs, environment,... More safety, and the overall performance of crew / contractors on field projects. The TFA is the primary on site guide in assembly, service, and repair of transformers and other work at an electrical substation or power plant. The TFA is responsible for the successful execution of projects, both technically and administratively. The TFA is encouraged to take crucial and/or corrective action for the well-being of the onsite personnel, environment, project, equipment, customer and/or the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager - Loyalty & Rewards

A B2B technology and distribution client is seeking a Product Manager ? Loyalty & Rewards to join their team! This individual will own the strategy and execution of a customer loyalty and rewards... More ecosystem designed to drive retention, engagement, and long-term customer value. They will define the product roadmap, gather requirements, and partner closely with engineering, marketing, and analytics to launch and optimize loyalty features such as rewards, tiers, offers, and partner incentives. The role will rely heavily on data analysis, experimentation, and customer insights to continuously improve program performance and user experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Strategic Account Executive - Hyperscaler & Content

Insight Global is hiring a remote Strategic Account Director in North Carolina or Texas, for a telecom client. We?re seeking a highly motivated and experienced Strategic Account Director to lead... More business development and sales across the Hyperscaler, Content, and Emerging Market segments. This role is responsible for driving strategic engagement and net-new revenue growth with some of the world?s largest technology, cloud, and content companies. The ideal candidate has deep experience selling complex network and infrastructure solutions to Hyperscalers, OTTs, cloud service providers, and major content platforms ? with a proven ability to navigate multi-layered organizations, influence strategic decisions, and deliver measurable results.What You?ll Be DoingOwn and grow key relationships with global hyperscalers, cloud providers, and content platforms to drive strategic partnerships and multi-year revenue growth.Develop and execute account plans aligned with customer roadmaps and company objectives to ensure long-term partnership success.Identify opportunities across fiber, IP transit, wavelength, and data center interconnect services.Collaborate cross-functionally with Sales Engineering, Product Management, and Network Planning to design and deliver scalable, cost-effective solutions.Lead contract negotiations and large-scale commercial discussions to secure long-term, high-value agreements.Maintain a strong understanding of customer business models, technical architectures, and global infrastructure needs to anticipate demand and influence design.Build and maintain executive-level relationships within customer organizations, positioning the company as a trusted strategic partner.Monitor market trends and competitive dynamics within the hyperscaler and content ecosystem to inform go-to-market strategies.Provide accurate and timely forecasting, reporting, and account performance analysis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Tier 1 CSR (M-W 2-11p, Th-F 3-12a CT)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect

Insight Global is looking for a Solution Architect for a software company. This candidate will be involved in the pre and post award phases of Federal and/or automotive projects. There will be 25%... More travel to customer sites. We are looking for a candidate to design a solution to their customers. The Solution Architect will be expected to provide leadership, overall technical direction to the team, and guidance to the customer based on the companies best practices. We are specifically looking for someone who has experience in developing and executing solution architecture for large-scale Teamcenter implementations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Systems Engineer

Design, integrate, and deploy Air Traffic Control (ATC) project IP based voice communications systems / subsystems to include analog protocol converters for radio and telephony, networking, and air... More traffic controller operator and administrator acceptance.i Provide technical support from project initiation to closeout, bringing a requirement validation and customer satisfaction first mindseti Orchestrate and conduct internal and customer system design and requirement events within project schedule and budget.i Translate customer needs into requirements and competitive solutions maximizing R&S content by creating and maintaining a verification cross reference matrix (VCRM) throughout the project lifecyclei Review, and at times derive, customer requirements for compliance against company products, establish requirement success criteria, and assist in allocation per test casei Develop system architecture according to customer requirements and CONOPS, including high level to detailed designs, call/network data flows, sequence diagrams, and review / approve technical drawings and specifications from design and product teamsi Develop quality system design and configuration documentation in coordination with test, design engineers and peer product engineering teamsi Support test team with test planning and support test execution.i Support training team with event execution and customer management.i Serve as technical interface between customers, product design and development teams, and project management.i Lead product certification by coordinating with external labs and managing product assets in both Canada and the United Statesi Install and configure networking and computing systems.i Provide expert level technical support and troubleshooting of voice communication systems.i Provide routine internal and external customer updates on engineering activitiesi Provide routine internal and external customer updates on engineering activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Solutions Engineer

An employer based in Ohio is looking for a Solutions Engineer to join their growing customer-facing team to help take customer demand and turn it into wins. This is a customer-facing role for someone... More who combines systems engineering credibility with shaping solutions, building proposals, and delivering executive briefings that move opportunities from pipeline to contract. This person will own the company's technical side of business development, from early customer discovery and needs analysis through proposal strategy, and post-award transition. They will lead pre-sales solutioning, conduct competitive intelligence and market assessments across the defense digital engineering landscape, and partner with Business Development to qualify opportunities. This person will sit specifically within the USAF Business Unit product portfolio, so knowledge of the push towards open architectures, authoritative engineering data, and model-based practices is crucial. This is a full-time permanent position that is able to sit remote, but does require 25-50% travel. The salary range for this position is $150,000 ? $180,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less