Job Search Results for Customer Service

Technical Support Engineer

ABOUT THE ROLEYou will be the first point of contact for customers experiencing technical issues with our product. You will troubleshoot, diagnose, and resolve technical problems. The problems will... More range from issues in our SaaS offer to air-gapped on-prem deployments, where you?ll need to rely on the customer to be your eyes and ears. This role requires strong problem-solving skills, technical expertise, and the ability to reach conclusions with minimum information.YOUR MISSIONYou?ll be obsessed with the quality of service the company provides and how customers are always up and running.RESPONSIBILITIESYou?ll be customer-obsessed and bridge customers and engineers to identify and solve any issue blocking the customer. At the same time, you?ll need to be focused on creating the documentation, runbooks, and tools to help our support team scale efficiently. Finally, you?ll be pivotal in promoting timely and professional technical support via email, chat, and phone.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Development Manager

As Business Development Manager ? Energy, you?re the connector. You build relationships with customers and distributors across North America and turn opportunities into growth.You spot trends, scout... More new prospects, and translate customer needs into smart, scalable solutions. You lead commercial campaigns, set up technical trainings, and introduce new products to the market. You know how to get buy-in?both externally and internally?and you never lose sight of the bigger picture.You collaborate closely with colleagues across departments. Together, you align business development, sales strategy, innovation, and product positioning. You stay ahead of the competition and help shape the future of our energy offering.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analytics & Engineering Manager

We are seeking a Data Analytics and Engineering Manager to lead initiatives in the digital and retail marketing domain, focusing on customer data, analytics, and foundational metrics. This role... More requires strong technical expertise, leadership skills, and the ability to deliver scalable data solutions that enable advanced analytics and reporting.Key Responsibilities?Lead and manage a team of data engineers, ensuring timely delivery and execution of projects.?Design and build data pipelines integrating multiple sources into platforms like Snowflake and BigQuery, transforming data for dashboards, reports, and deep analytics.?Partner with marketing and digital teams to develop solutions for: oCustomer Data Platform (CDP) expansion and orchestration.oWarranty platform onboarding.oFoundational metrics (acquisition cost, funnel analysis, campaign performance).?Drive projects such as: oDigital reporting and analytics (Google Analytics, Quickstream data).oCustomer behavior analysis (traffic drivers, abandoned cart signals, engagement metrics).oMarketing campaign measurement and optimization.?Collaborate cross-functionally with data science, marketing, e-commerce, and product teams.?Provide architectural guidance and ensure best practices in data engineering.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Kronos Support Analyst

A large healthcare employer is hiring for a Kronos Support Analyst to provide Tier 2-3 support related to Kronos Workforce Management as the organization upgrades their Kronos platform from iSeries... More to Workforce Management. This resource will work in ServiceNow to resolve tickets assigned to them in the queue. Setting up users is not yet automated, so it is a frequent incident item. Additionally this resource will look at app configurations and troubleshoot issues as well answer tech related questions about the application.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Business Analyst - INTL India

Day-To-Day:A Global Medical Equipment company headquartered in San Diego, CA is seeking a remote technical business analyst to join their team. They will be responsible for analyzing and gathering... More requirements from internal business stakeholders and working alongside a team of solutions architect to develop and implement effective solutions in regard to CRM, ERP and contact center technologies. This role involves working closely with contact center managers and agents to understand their needs and challenges, balancing long-term strategic goals with short-term operational needs, and identifying opportunities to streamline contact center processes. The ideal candidate will develop user stories and acceptance criteria to drive functional, non-functional, and system requirements for development teams, and partner with cross-functional teams across different time zones.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

CDP/AJO Engineer

Insight Global's healthcare client is hiring for an AJO/CDP Engineer. Candidates will design, implement, and optimize the Real-Time CDP infrastructure to ensure high performance, scalability, and... More cost-efficiency. They will develop robust ETL processes using Python to integrate healthcare customer data from various Adobe Experience Platforms, while creating and maintaining complex Airflow DAGs to orchestrate automated data pipelines. Collaboration will be key as they work closely with data scientists, marketing, and engineering teams to define data models and identity resolution strategies. Additionally, they will uphold strict data governance, privacy, and compliance standards across all data flows to maintain security and regulatory adherence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Manager of System Architecture

Our Client, a global electronic component manufacturer, is seeking a highly technical and strategic leader to manage and develop a growing multi-disciplinary team of Senior System Architects, driving... More next-generation interconnect solutions. This role is at the intersection of technology leadership, people management, and business impact, ensuring that they remain a pioneer in high-speed interconnect solutions. As the Manager of System Architecture, you will oversee technical strategy, stakeholder engagement, and talent development while fostering a culture of innovation and collaboration across a geographically dispersed team. You will also work closely with OEMs, hyperscalers, and industry partners to align technology roadmap with market trends and customer needs. This is a high-impact leadership position requiring a deep technical foundation, strong people management skills, and the ability to drive strategic decision-making across multiple high-priority technical projects.Key Responsibilities- Lead, mentor, and develop a diverse team of system architects and engineers, including experts in mechanical, electrical, signal integrity, power integrity, and system architecture.- Foster a culture of continuous learning, technical excellence, and innovation, ensuring the team remains at the forefront of compute and networking advancements.- Conduct regular performance reviews, provide constructive feedback, and create individualized development plans to accelerate career growth.- Encourage collaboration and knowledge sharing, breaking down silos and promoting cross-functional teamwork.Provide leadership in system-level trade-offs, design decisions, and risk assessment.- Facilitate cross-functional collaboration, ensuring effective communication between technical teams, business leaders, and external partners.- Manage multiple high-impact projects, ensuring seamless execution from early-stage concept to product development.- Build and maintain strong relationships with key OEMs, hyperscalers, and industry leaders, ensuring alignment with evolving customer needs.- Influence executive leaders and cross-functional stakeholders, driving investments in new technologies and product innovations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Online Reputation Manager

We are seeking a dynamic and proactive Online Reputation Manager to oversee and enhance our presence on Google and Yelp reviews. In this role, you will be responsible for managing the company?s... More online reputation by monitoring, responding to, and shaping customer feedback across review platforms. This role requires expertise in Google and Yelp's policies and experience in uitilizing them to dispute and remove false, fraudulent, and defamatory reviews.Responsibilities?Monitor and analyze reviews on Google, Yelp, and other relevant review sites to identify those that violate the platform's polciies.?Respond promptly, professionally, and empathetically to customer reviews, addressing concerns and thanking reviewers for their feedback?Develop and implement strategies to improve overall online ratings and customer satisfaction scores?Write clear, engaging responses that reflect excellent communication skills and uphold AP style guidelines?Manage crisis situations by proactively addressing negative reviews or publicity with transparency and professionalismThis is a direct hire opportunity paying between $75,000 and $105,000. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image... More repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less