AI Product Owner

A large enterprise client of ours is seeking a Product Owner to lead the vision and delivery of a customer facing, AI powered IVR experience. This role will focus on enabling customers to self-serve through natural voice interactions while improving customer satisfaction, operational efficiency, and call containment. This individual will serve as a techno functional lead, acting as a key liaison between business stakeholders and technology teams to shape the future of conversational platforms.

Key Responsibilities
• Own and drive the product vision, strategy, and roadmap for Conversational IVR solutions
• Lead end to end delivery, ensuring strategic value, usability, and performance of solutions
• Translate business needs into clear technical requirements, including data flows and data structure mappings
• Partner with engineering teams to create user stories, define acceptance criteria, and curate the product backlog
• Manage backlog prioritization and ensure 1–2 iterations of work are always ready
• Balance customer experience, business value, and delivery timelines when making prioritization decisions
• Influence key stakeholders across design, planning, and execution decisions
• Collaborate closely with frontend and backend engineers, designers, and business partners in an agile environment
• Define and track data driven metrics to measure and benchmark solution success
• Drive product launches and coordinate cross functional execution across the enterprise
• Play an active role in continuous optimization and process improvements
• Provide leadership, technical guidance, and mentorship within the product domain

Behavioral Competencies
• Effective Communication: Clearly articulate complex technical concepts to diverse audiences
• Leadership: Make informed decisions, take ownership, and lead by example
• Collaboration: Foster strong cross functional partnerships and resolve conflicts constructively
• Problem Solving: Apply analytical thinking and creativity to solve complex challenges
• Adaptability: Thrive in fast changing environments with evolving priorities
• Customer Focus: Use customer insights and feedback to drive continuous improvement
• Strategic Thinking: Stay current on industry trends and emerging technologies
• Negotiation Skills: Align stakeholders and communicate a unified, actionable perspective

$50-60/hr

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• 3-5 years of experience as a Technical Product Owner
• Strong experience with customer facing digital or voice solutions, ideally Conversational IVR or chatbot platforms
• Experience translating business needs into technical requirements, user stories, and acceptance criteria
• Hands-on experience with:
o Backlog management and roadmap development
o Agile delivery environments
o First and second level UAT
• Strong understanding of distributed systems, cloud computing, and microservices architectures
• Solid data knowledge including SQL, NoSQL, data structures, and data relationships

• Experience supporting AI-powered voice platforms or advanced IVR systems
• Prior experience in healthcare, pharmacy, retail, or regulated industries
• Experience working with conversational design teams
• Consulting or large enterprise transformation experience
• Background driving call containment, self service adoption, or operational efficiency initiatives

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.