Job Search Results for Customer Service

PowerBI Architect

Insight Global is seeking a skilled Power BI Architect to join one of our largest client's Customer Insight and Action team. This role is pivotal in transforming data into actionable insights through... More the creation of dynamic and impactful dashboards. This role will only be 30 hours a week.Job Description:Position Overview: The Power BI Architect will act as a consultant and Subject Matter Expert (SME) within the Customer Insight and Action organization. This role involves overseeing the entire lifecycle of dashboard development, from data discovery and design/mock-ups to build and adoption. The ideal candidate will have extensive experience in Power BI and other relevant tools, and will be adept at guiding the team through each stage of dashboard creation.Key Responsibilities:Consulting and SME Role: Provide expert guidance and consultation on dashboard development and data visualization strategies.Designing and Developing Data ModelsDesign and Mock-ups: Create detailed design mock-ups and prototypes for dashboards.Dashboard Development: Build and implement dashboards using Power BI, ensuring they meet business requirements and user needs.Ensuring Scalability and PerformanceCollaboration: Work closely with cross-functional teams, including IT, business analysts, and stakeholders, to ensure seamless integration and functionality of dashboards.Tool Expertise: Utilize Power BI, Microsoft tools, Webex Teams, and Asana to manage and execute projects effectively.This role can pay between $60-$65/hour depending on years of experience and skillset.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Sr. SAP CPI Enterprise Application Integration Engineer

A global manufacturing company is seeking 3 highly-skilled SAP Enterprise Application Integration Engineers to support a large SAP CPI integration initiative. The EAI Sr Designer / Developer is a... More senior integration designer and developer role. You will be a key member of the Solution Delivery team. You will participate in strategic project initiatives as a subject matter expert to gather requirements and develop interfaces between SAP systems, Non-SAP systems, Cloud (SaaS, IaaS, PaaS), and external partner systems. Design and develop the modern integrations using various message protocols and communication protocols and Integration tools. These are fully remote (must work EST hours), immediate needs that will last until the end of 2025 with the likelihood of extensions. Responsibilities:Collaborate with project team members as a subject matter expert for Enterprise Application IntegrationProvide guidance and mentoring to junior integration developers who may be geographically dispersedDevelop interfaces as part of project deliverables following established Enterprise Application Integration standardsDesign and develop APIs as part of API strategyDesign and develop various Integrations using standard and custom connectors within SAP PO and within the SAP Cloud Platform Integration iPaaS solutionDesign and Develop the Integrations with S/4 HANADesign and Develop the Integrations with public, private and hybrid High Scalers (Azure, AWS) , various cloud services IaaS, PaaS, and SaaSKnowledge of standard SAP BAPI and IDOC objects as part of overall interface designDesign and develop sA2A and B2B IntegrationsPerform technical unit testing to ensure interfaces operate within functional specificationsProvide prospective projects with rough estimates of effort and duration based on high-level requirementsProvide knowledge transfer to service delivery teams as part for transition to operational supportCollaborate with the QA COE to define and document reusable QA-Testing standards, methodology and tools to support EAI solution deliveryCollaborates with Application and Business Process teams to integrate EAI Quality and Testing best practices in integrated solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior DevOps Engineer

We are seeking an experienced DevOps candidate to join our team and to contribute to our Cloud focused DevOps initiatives. Desirable candidates will have solid experience and focus on Linux,... More Infrastructure as Code (IaC), and Compliance as Code practices. The ideal candidate will have a robust technical background and will have the proven ability to be a self-motivated individual contributor and the ability to work with others in a team environment.Responsibilities Provide technical guidance for automation projects and mentor in industry best practices Develop, test, and deploy Infrastructure as Code (IaC) and Compliance as Code in our Cloud environments Implement self-service tooling for operations teams to enhance operational effectiveness of infrastructure and services Contribute to initiatives to implement self-diagnosing and healing of infrastructure and services Develop tooling and improve processes to automate monitoring, metrics collection and analysis Ensure documentation of solutions with all details required for implementation Produce documentation suitable for internal and customer-facing presentations Handle multiple work streams across multiple engagementsEssential Skills, Characteristics, & Experience Current Tier 5 (T5) background investigation or must obtain within threemonths of start Certifications: Current Security+ and Linux (e.g., Linux+, RHSCA) or obtainwithin three months of start Expert with Shell Scripting (Bash, Korn, C) Expert developing and implementing solutions using Python Experience with scripted automation of AWS Cloud tasks using Boto3, AWS CLI,or similar tools Experience using and developing Ansible for Linux configuration managementand automation of routine tasks Expert with Linux troubleshooting and log file forensics Strong working knowledge of AWS Cloud, prefer AWS Certified DevOps Engineeror Solutions Architect Associate Preferred - experience with high availability configurations using Pacemakeror similar tools Preferred - experience using DISA STIG compliance tools (for example, STIGviewer and SCC) Preferred - experience with implementation & maturation of security controlsagainst industry-recognized security frameworks & standards such as NIST800-53 Preferred - experience using Git and Git workflows including tagging,branching, and integration with other tools such as Jira Preferred - experience with code quality analysis tools such as Pylint forPython Preferred - Knowledge of testing frameworks like Pytest for Python or Junitfor Java Preferred - experience developing Terraform or CloudFormation forinfrastructure automation Preferred - hands-on experience with Continuous Integration and ContinuousDeployment (CI/CD) of technical solutions leveraging cloud services andfeatures Able to debug and resolve complex issues in cloud environments Security and detail-oriented methodology Demonstrable experience in Enterprise-level environments with a large numberof hostsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Account Executive

Insight Global is seeking an experience Account Executive to join a Healthtech SaaS company. The Account Executive is responsible for leading the full end-to-end sales cycle, sales and account... More management strategy development and identifying growth opportunities in the US Payer and Clinical Reasoning territory and accounts. Clinical Reasoning includes, but is not limited to, Digital Quality Measures (DQM) for HEDIS, DQM for MIPS, Prospective Care Gaps Closures, and more.Primary FunctionsDrive sales and close deals. Create a sales plan to target accounts and identify opportunities with mutual vision for expansion and expand existing accounts with purpose. Develop and manage sales and account management strategies for the US Payer and Clinical Intelligence (CI) territory and accounts to optimize successful target account selling and deal closure as well as efficiently identifying opportunities for contract growth on existing accounts.Generate new sales pipeline through networking and prospecting, including cold calling, as well as utilizing the internal services provided to the sales team, by the company.Make sales presentations to customers and prospects at all levels. Build a pipeline with the key decision makers at national and regional health plans and also life and disability carriers.Develop and maintain in-depth technical knowledge of the company's solution offerings. Identify the needs and solutions for clients or prospective clients and be able to communicate features, benefits, uses and applications, competitive advantages and business terms, etc.Build strong and sustainable relationships with varying levels of client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and identify opportunities for contract growth. Manage and resolve escalated customer challenges and roadblocks.Develop and present insightful business reviews for clients program performance that align with strategic initiatives.Lead target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).Create the payer contracts and structures across commercial and regulated healthcare and insurance programs, that drive access for essential care services.Rapidly develop and maintain a strong network and deep knowledge of the company's products, CQL, market trends and customer environment.Maintain a real-time understanding of the competitive landscape to assist in configuring win-based proposals and pricing.Work closely with cross functional teams to source and close partnerships and deals with payers. Collaborate cross-functionally to bring key market feedback on Payer and CI needs to the company.Act as representative at industry conferences and association meetings, etc.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior People Systems Manager

? Provide technical leadership for the procurement, implementation, and roadmap of people team software to ensure that the organization has high-quality, efficient People systems? Design and... More implement system integrations and workflow solutions for employees, managers and admins across systems? Administer and maintain People software and systems? Serve as lead representative and liaison between People, IT, external vendors, and other stakeholders ? Apply user-centered methods to understand problems and test and implement technology solutions? Collaborate with teammates to prototype and test ideas for current and future customers? Ensure accessibility standards (e.g. Web Content Accessibility Guidelines 2.0) are applied across learning and technology designAdvocate for innovative people technology solutions and encourage stakeholders to embrace new technologiesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Landowner Qualification Representative

Insight Global is looking to hire for a Landowner Qualification Representative to join their client on a contract-to-hire engagement. This person must sit on the East Coast. Our client unlocks the... More power of family forests as a climate solution while helping thousands of landowners' care for their land and improve forest health. They are launching the Family Forest Carbon Program, which expands access to the voluntary carbon market for family forest owners from all walks of life while producing high quality forest carbon credits to help companies reach their net zero goals. The organization's strategic direction seeks to enable family forests to capture and store one billion tonnes of carbon by 2050. This Landowner Qualification Representatives ensure that landowners have a positive first experience with the introduction to the organization. The individual will listen to landowners' concerns, answer their questions and provide them with the knowledge they require to make an informed decision about joining the Family Forest Carbon Program (FFCP) family. This will include communicating heavily with landowners via phone, email and other potential channels. Representatives will help to build direct relationships working with a diverse group of landowners and their different goals. This role is central to firsthand landowners' experiences in building their future partnership with the Family Forest Carbon Program.Responsibilities * Manage calendar for daily scheduled calls with our prospective landowners both timely and efficiently. * Educate, screen, qualify, and help to enroll interested landowners into our Family Forest Carbon Program, using provided scripts and system tools. * Follow defined methods for communication to our landowners according to training material and guides provided by the Family Forest Carbon Program. * Complete outbound phone call task assignments in a timely manner. * Receive incoming calls during scheduled business hours. * Return missed calls and left voice messages within specified timeframes. * Monitor and maintain email communication with our landowners via shared inboxes. * Attend scheduled trainings for continued education on programs and services offered by the Family Forest Carbon Program. * Special project assignments as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less