Job Search Results for Customer Service

UC Engineer (Call Manager/Contact Center)

The VOIP Engineers role within IT Service Delivery is to plan, design, build, install, configure, manage, secure, document, and support the systems within Data Center, Distribution Center, Public and... More Private Cloud environments, providing resilient, and scalable IT Services to support a fast-growing company. This role will be responsible for developing, documenting, and implementing best practices and standards aimed at optimizing the VOIP infrastructure within the Reyes Holdings Family of Businesses environment. The VOIP Engineer will provide technical expertise, with ability to work on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures. The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. This role is critical in ensuring we collectively achieve our Reyes Holdings IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand And Simply Work, Anywhere, Anytime.Position Responsibilities may include, but not limited to: Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Reyes Holdings, and performance of the managed service provider(s). Design, build, manage, optimize, support, and maintain the Reyes Holdings global enterprise VOIP environment including, but not limited to: CUCM, SIP CUBE,. Based on industry-best standards, develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers. Build, maintain, and audit all related documentation as it relates to policies, standards, processes, procedures, topologies/diagrams, configuration, training, service records, support contacts, disaster recovery, and backup/recovery CUCM, SIP CUBE. Develop and execute automation playbooks to drive Software Defined Networking through scripting (e.g., Python, PowerShell, etc.) and other automation and orchestration tooling such as Cisco DNA Center and Red Hat Ansible Tower and provide knowledge transfer and training to teammates and other functional areas. Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management, including ongoing security patching and vulnerability remediation according to established policies and standards. Proactively and reactively identify and remediate network performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions. Provide Tier 3 technical expertise and support and act as escalation point for the IT Service Center and Managed Service Providers to review and resolve technical issues through completion, including root cause analysis and corrective actions. Participate in an on-call rotation to provide operational support as needed, which may include off hours. Adhere to and participate in the current and future IT Service Management processes including, but not limited to incident, problem, and change control procedures. Other projects or duties as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Pharmacy Technician

Insight Global is seeing a Remote Pharmacy Technician to support a healthcare startup client on a 6-month contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head of... More Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Telecom Permitting Coordinator

Remote role but candidate must live in one of the following states: AL, FL, GA, MD, MI, OH, TN, TX, OR VA. Review, process, and submit permit applications for state and local municipalities.Document... More and maintain permit approvals and project statuses.Provide administrative support and act as a liaison with internal teams.Conduct research and maintain records of municipal standards.Deliver exceptional customer service via various communication channels.Collaborate with city officials, designers, and construction crews to overcome challenges.Ensure projects stay on schedule through effective issue resolution.Utilize critical thinking and problem-solving skills to address complexities.Other duties as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Pharmacy Technician (Spanish)

Insight Global is seeing a Remote Bilingual Pharmacy Technician (Spanish/English) to support a healthcare startup client on a 6-month contract to perm assignment. Under the supervision of a... More Pharmacist Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Claims Specialist

Insight Global is looking for a Claims Specialist to join a third party workers compensation organization headquartered in Chicago, IL. The Claims Specialist manages within company standards and best... More practices complex and problematic, high visibility workers' compensation claims within delegated limited authority to determine benefits due; work closely with case managers and attorneys; manage subrogation and negotiate settlements to ensure specific customer service requirement to achieve the best possible outcome in the claim, supporting the goals of claims department .Salary is up to 85K DOEWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Authentication Engineer

Insight Global is hiring two Senior Authentication Engineers to support a major identity modernization initiative, transitioning from legacy Active Directory (AD) systems to Microsoft Entra ID for... More one of our financial service clients. These engineers will be instrumental in managing hybrid identity infrastructure, optimizing authentication flows, and supporting both workforce and customer-facing identity platforms.The environment is light on documentation, so candidates must be comfortable figuring things out independently and navigating ambiguity. While documentation is valued, deep technical skill and adaptability are prioritized.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Internal Auditor

- Check incoming writer inquiries for various types of earnings and review contracts and payments to determine audit findings.- Set up electronic audit files, prepare billing letters, and maintain... More audit files throughout the collection process.- Bill employers for audit findings and pursue collection of outstanding amounts via phone and email.- Regularly interact with the client for MBA matters and pull necessary documents for audits.- Check participant records for errors and correct misreported earnings by interfacing with employers and payroll companies.- Handle earnings adjustments, refunds, and quarter switches.- Gather benefit information due to employer overpayments and bill employers for erroneous benefits used.- Prepare files for referral to Trust Counsel and refer compensation claims to the client.- Process monthly internal reports and create work reports for contributions from client settlements.- Assist with special projects as assigned.- Respond to participant and employer inquiries about contributions, reporting rules, and project ceilings.- Provide excellent customer service through phone and email correspondence and promote company culture.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Payroll Specialist

Insight Global is looking for a payroll clerk to support the payroll team for one of our largest healthcare organizations in NC. They are currently working through a merger with another healthcare... More system and are needing to move their full-time employees to help with manual entries within their timekeeping system. This specialist will be working to help keep the lights on for the payroll department while their employees are assisting elsewhere. This specialist will help with processing/running payroll, resolving tickets, managing checks, data entry, manual payments, adjustments, paycheck reconciliation, researching pay issues, handle garnishments and premium pay, reconciliations, and resolve any payroll issues. This team is looking for a candidate who is detail oriented, hardworking, and enjoys helping resolve payroll issues. This position is fully remote but needing to be local to Wilmington or Winston-Salem in case of issues or for training purposesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Jr Systems Administrator (Fully Remote)

Support, Issue Resolution and Escalation-Manage Issue Resolution: Work with Customers IT, end users and OEM vendors to resolve issuesPre-Install, System Configuration, and Compatibility-Perform... More Integration and Compatibility Testing-Install/Configure Server SoftwareSupport, Issue Resolution and Escalation-Provide subject matter expertise on technical functionality, service and support of all system functions-The System Administration role is focused on proactive work and system configuration-Perform triaging of issues and determining if they reside with output device, card reader, embedded Secure Release Here software, external Secure Release Here Sentry device, network, or server(s)-Review Ticketing System(s): Reviewing tickets submitted to determine if system issues exist-Create and Maintain Documentation: Create documentation for Customer regarding processes and procedures and log any troubleshooting steps taken to correct common/typical problems.Scheduled Weekend Work-Provide support for BANA initiated and scheduled weekend work such as server updates, disaster recovery testing, etc. with the following limitations: a) Subject to -Pharos resource availability. b) Minimum of 2 weeks advance notice required. c) Scheduled in advance and confirmed with Pharos.7x24 Escalated Support-Provide an escalation engineer on standby for priority 1 or priority 2 issues, acting as an escalation point for the System Administrators.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Employee Benefits Producer

We are seeking an experienced Employee Benefits Producer to join our team. The ideal candidate will come with a book of business and assist the department need for growth by identifying prospective... More clients and new business development. The ideal candidate will network within industry and the community in an effort to sell new or enhanced products and services.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less