Job Search Results for Customer Service

Remote Technical CSR (Fri-Tu 7-4p CT)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Systems Engineer

Insight Global is seeking a motivated MTS, Corporate IT professional to join a dynamic team supporting identity, devices, SaaS platforms, and end-user operations. This role requires strong... More organizational skills, collaboration, and a willingness to learn while working within established systems and processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service.Key Responsibilities?Deliver IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly.?Manage and support MDM fleet for macOS, iOS, and Windows devices.?Provide onsite assistance for basic network troubleshooting and A/V systems.?Administer and optimize identity and SaaS platforms (e.g., Okta), including integrations and role-based access controls.?Coordinate hardware procurement and asset management; maintain accurate inventory throughout lifecycle.?Create and maintain clear, accessible IT documentation for technical and non-technical audiences.?Support IT initiatives by managing priorities, executing projects, and communicating updates to stakeholders.?Maintain security hygiene through access reviews and identity security tasks.?Assist with onboarding and offboarding processes for employees and contractors.?Develop simple automations to reduce manual work and improve operational efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Tier 1 CSR (M-W 2-11p, Th-F 3-12a CT)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect

Insight Global is looking for a Solution Architect for a software company. This candidate will be involved in the pre and post award phases of Federal and/or automotive projects. There will be 25%... More travel to customer sites. We are looking for a candidate to design a solution to their customers. The Solution Architect will be expected to provide leadership, overall technical direction to the team, and guidance to the customer based on the companies best practices. We are specifically looking for someone who has experience in developing and executing solution architecture for large-scale Teamcenter implementations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Network Planning Engineer

The Network Planning Engineer (Packet) is responsible for understanding a large multinational Ethernet and IP network consisting of routers and switches from a variety of vendors with Juniper being... More the most widely deployed technology and by creating innovative solutions to address optimization and consolidation network opportunities. ? Plan new IP/Ethernet networks and how to manage capacity in the responsible market.? Assist in the development of a capital budget; provide budgetary details related to customer forecast and network upgrades. Manage capital associated with projects according to plan, develop reports, and provide weekly updates.? Plan and develop proposals to cost effectively modernize legacy networks.? Analyze existing extensive IP/Ethernet network and find optimization opportunities and develop high level plans of traffic migration to realize cost savings.? Create short and medium term proactive capacity plans for development of IP & Ethernet network infrastructure.? Develop and recommend strategies to address specific telecommunications, connectivity, and related customer service needs.? Develop business cases for expansion of IP infrastructure in new markets and provide high level IP/Ethernet network design.? Design, engineer and recommend hardware solutions to support capacity augment.Location: RemoteDuration: 18 month contract, extensions and FTE conversion possiblePay rate: $45-$55/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Architect

About the roleBe the liaison between our Enterprise customers and our Cloud Engineers. Solution Architects onboard new customers to ensure that customers are able to install, manage and monitor... More company platform.Your missionWork with customers to deliver a scalable product by customizing the deployment scripts to fit specific customer infrastructure requirements.ResponsibilitiesYou will use your expertise and customer knowledge, to support the engineering team to design and implement, performant, secure, and scalable solutions while building a standard platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Patient Registration & Scheduler

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at time of registration process. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Business Development Director

Insight Global is seeking a hungry Director of Business Development for its supply chain and logistics client. While this is a remote position, candidates sitting or willing to sit in Phoenix,... More Chicago, Texas, or San Francisco will take precedence in the evaluation process.The Director, Business Development plays a key role in identifying new business opportunities for transportation and logistics services, establishing strong business relationships with existing and/or prospective customers, and supporting the Company?s mission and strategic initiatives. The role is extremely acquisition-based and will require a "hunters" mentality to be successful. Responsibilities will include: ? Develop and execute an effective sales strategy for the Company?s services in target markets, industries, and customers. ? Lead prospecting efforts and oversee inside sales prospecting staff.? Meet established sales goals and develop new business relationships via prospecting, customer research, networking, referrals, etc. ? Make sales presentations to prospective clients. ? Gain and maintain advanced knowledge of the Company?s service offerings; Create innovative solutions to convey the Company?s services. ? Develop and maintain strong relationships with current and prospective customers, analyzing customer needs to identify ways to expand business opportunities. ? Identify and engage decision makers and propose appropriate next steps. ? Handle entire sales process from prospect to close, reaching or exceeding sales goals. ? Develop and maintain customer portfolios, contact lists, and customer records; manage sales data, activities, notes, next steps in an organized fashion. ? Collaborate with sales, finance, and operations teams to develop customer proposals, support onboarding of new business / lanes, and establish customer SOPs. ? Represent the Company at conferences, meetings, trade shows, etc.; ? Identify and evolve with the latest industry and business development trends by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional / industry organizations. ? Proactively identify problems and implement effective solutions. ? Adhere to all company and customer policies, procedures, quality, safety, and security requirements, and reporting policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Solution Consultant

We are seeking an experienced Salesforce Solution Consultant with deep expertise in Service Cloud to join our team. This role focuses on translating business requirements into scalable Salesforce... More solutions, driving configuration best practices, and ensuring optimal user experience across customer service operations. The ideal candidate will have advanced hands-on experience with Service Cloud, including CTI integration, Knowledge Management, Document Generation, and Omni-Channel routing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Data Scientist

We seek a skilled Senior Data Scientist in our Medicare Member Experience data science team. In this role, you will be responsible for developing and deploying machine learning (ML) models to assist... More in a variety of customer satisfaction initiatives. You will segment members, work with highly imbalanced datasets, and build predictive models that identify when and how we should contact our members. Your ML solutions will assist Aetna in maintaining its STARS ratings by identifying areas for improving member experience. You will collaborate with cross-functional teams to understand requirements, define objectives, and deliver insights on the cloud.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less