Job Search Results for Customer Service

Business Data Analyst, Power BI Developer, Financial Coordinator

The Hosting Service Business Analyst will be a member of the Global Hosting Services (GHS) Service Management team and comes to the organization having experience in managing data at scale with a... More background in Cloud and IT infrastructure services. The role holder will be responsible for managing GHS Stakeholder Customer requests and providing consultations including: Collect and understand stakeholder requirements, translating business needs into actionable technical specifications. Analyze existing data to identify patterns, trends, deviations, and key metrics that help assess the impact of a potential issue. Collaborate with Cloud Engineering and Infrastructure Operations teams to validate technical requirements, address potential challenges, and recommend possible solutions.Develop and maintain comprehensive documentation, including process workflows, system configurations, and user instruction manuals.Contribute to cloud hosting cost optimization and efficiency initiatives by providing data-driven insights and relevant analytical support.Collect and understand stakeholder requirements, translating business needs into actionable technical specifications.Analyze existing data to identify patterns, trends, deviations, and key metrics that help assess the impact of a potential issue.Collaborate with Cloud Engineering and Infrastructure Operations teams to validate technical requirements, address potential challenges, and recommend possible solutions.Develop and maintain comprehensive documentation, including process workflows, system configurations, and user instruction manuals. Support the hosting cost optimization and efficiency efforts by providing essential data. Help GHS users to understand their bill and answer any billing related questions Coach GHS users to manage their Cloud tags followed by company tagging standards Export and/or manipulate data sets for imports in visualization and data analytics tools like Power BIWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Software Engineer

A client is looking for a fully remote AWS Software Engineer to join their team. The ideal candidate will become part of a Data Center and Cloud Optimization program providing Tier 3 support to the... More Homeland Advanced Recognition Technology biometric system. The Tier 3 team works to maintain the infrastructure by installing and configuring system software and hardware, monitoring system performance, resolving customer tickets within JIRA and supporting system incident troubleshooting calls. Tier 3 members closely interact with the customer to achieve system objectives, provide ticket updates, and system status updates. The AWS developer will be help develop, document, communicate, and enforce a network technology policy. They will be managing applications that use web services to manage queue-based message services in an AWS environment. Tier 3 members are expected to be on-call for a week at a time approximately 4 6 times a year. This is a fully remote role working 9-3pm EST for their core hours.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Zendesk Administrator INTL

We are seeking a skilled Zendesk Administrator to join our team. The ideal candidate will be responsible for managing and optimizing our Zendesk platform, ensuring seamless ticketing operations, and... More integrating various tools and systems. This role requires a strong technical background, including coding and API integration, to support our customer service operations. This person will engage in significant coding tasks, utilizing languages such as JavaScript and Python.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Sr. IBM Systems Engineer

Insight Global is looking for someone to support the CMS Division of Civilian Health Solutions (CHS) as an IBM Systems Engineer. This is an exciting opportunity to use your experience helping the... More Managed Infrastructure Service Provider (MiSP) program mission, with (preferred) proven experience within the Centers for Medicare and Medicaid Services (CMS) environment. This role requires a seasoned professional who has a full understanding EFT/MFT technology, processes, best practices, and use in the Federal Health IT space. The successful candidate will interface with customers and teams to support the existing EFT environment and daily operations.- Installation, configuration, administration, and troubleshooting of IBM Sterling in Unix/Linux environments.Technical Specifications: Collaborates with business leads to create technical specifications and solutions that meet functional requirements efficiently.- Monitors performance, availability, and capacity of equipment, reporting concerns to management.- Diagnoses and troubleshoots incidents, follows change control processes, updates incident tickets, and participates in resolution and root cause analysis.- Performs preventative maintenance, installs security patches, develops system documentation, and provides rotational off-hours support.Compensation:$55/hr to $65/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

IT Compliance Administrator

Insight Global is looking for an IT Compliance Administrator to join the compliance team of one of their top clients in the insurance space. The role is responsible for responding to compliance... More requests related to IT security and data privacy from third-party vendors and clients, ensuring Alliant's adherence to State and Federal laws and industry best practices. The position supports the IT Security team by assessing current practices and providing recommendations to mitigate risk. It involves managing vendor security assessment reviews as part of the Vendor Risk Management Program, ensuring compliance with corporate and divisional policies, procedures, and relevant laws. The role identifies new compliance requirements from vendors, clients, and government agencies, working with the security team to implement appropriate practices. Responsibilities include completing assessments and questionnaires from third-party vendors and clients, reviewing legal documents from an IT governance and risk perspective, and sharing information with the IT Security team. The position partners with various Alliant teams to ensure vulnerability remediation and compliance with corporate security policies and best practices. It also involves participating in annual audits (SOC2, HITRUST, HIPAA, ISO 27001) and ad hoc compliance audit requests, identifying and raising awareness of potential risks, and proposing mitigation strategies. The role requires handling client situations professionally, emphasizing customer satisfaction, and keeping clients updated on expectations, problem status, and completion. Additionally, the position assists with system implementation related control requirements for mergers and acquisitions and system upgrades, develops and documents new processes and procedures to enhance client service, and stays abreast of leading practices in IT governance, risk, and control, collaborating with management to deliver internal training and guidance.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Business Systems Analyst

A leading pharmacy benefit management company is looking for a Business Systems Analyst to join their team. This person will serve as a critical liaison between internal clients and the Information... More Technology department, focusing on the analysis and enhancement of complex business systems. This role is responsible for gathering and translating business requirements into functional specifications, ensuring alignment with strategic goals. The analyst conducts interviews with end-users and external clients to define software modification needs, facilitates design sessions, and collaborates with technical teams to ensure solutions meet business objectives. They lead projects from inception to completion, develop project plans, and ensure deliverables are accurate, timely, and within budget. The role also includes performing quality control checks, managing service requests throughout the software development lifecycle, and mentoring junior analysts. Strong interpersonal and communication skills are essential, as the position involves regular interaction with internal stakeholders and requires a high level of customer service.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Salesforce Developer (Sales Cloud & Marketing Cloud)

Insight Global is seeking a skilled Salesforce Developer to join one of the largest Auctioneering companies in North America. The ideal candidate will have experience in Salesforce development,... More automation, and integrations specifically with Marketing Cloud. This role will primarily focus on Sales Cloud enhancements, with lighter involvement in Marketing Cloud development.Key Responsibilities:Develop and maintain Salesforce applications, primarily within Sales Cloud.Integrate web forms with Salesforce using Web-to-Lead functionality to automate lead generation and transfer to Marketing Cloud.Support enhancements and redevelopment efforts in Sales Cloud.Provide support for Salesforce mobile application, including account, contact, and opportunity views.Optimize Salesforce Maps for territory planning, customer plotting, and route optimization.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Junior Project Manager

Insight Global's largest real estate client is seeking two junior project managers to join the Creative Operations team. The ideal candidate is someone who is extremely organized with an interest and... More passion for graphic arts. Someone with an understanding of creative processes/workflows that have the ability to manage multiple projects at once will be extremely successful in this role as well! Experience with Adobe workfront is a huge plus but most important is someone who is an adaptable team member ready to jump into projects with major real estate brands. This role will sit fully remote on EST hours partnering with multiple members of the Creative Operations team as well as the Creative Agency team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Clinical Recruiters (remote)

We're looking to hire an experienced recruiter to help us find top-quality licensed mental health therapists to join our rapidly-growing team. Our Recruitment Team leads the full recruitment process,... More from marketing and outreach to applicant evaluation and hiring, working closely with our Operations and Clinical teams. You will be part of a highly-skilled, collaborative team who is shaping an innovative model of care. The work you do will help to create positive outcomes for our clients and redesign how mental health care is delivered today. Looking to pay candidates from $35-40hr *Recruits therapists committed to culturally responsive care and evidence-based behavioral health treatment *Screens resumes, schedules interviews; works efficiently with different teams, serving as primary point of contact for applicants and hiring managers *Maintains thorough records of all applicant interactions, interview outcomes; prepares and shares weekly reports on progress *Uses data to identify recruitment priorities, network gaps and opportunities for network enhancementWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Network Project Manager (Technical)

Insight Global is looking for a strong Tpm (networking) to join a PMO. This is a chance to join a growing organization for a large scale ISP company. This role Focuses on network related projects to... More support, network expansion, market growth, network optimization/upgrades, new product introductions, network security and process initiatives. We are looking for a strong TpM to help lead our more technically complex project and network optimization efforts. Job Responsibilities (Max 5 bullet points):- Lead cross-functional collaboration between internal Google Fiber Operations teams and our wider enterprise level Teams to support network projects and new production introductions.- Lead the deployment of network projects by coordinating with key Operations stakeholders and Network Engineering Leads, while balancing risks to our network against required project timelines. -Effectively and accurately communicate relevant project information to all key stakeholders and Network Engineering Leads. Work with multiple teams to document and launch new processes, institute process improvements, and ensure the efficient/reliable achievement of target business objectives.- Apply Project Management tools to ensure critical building blocks such as scope, scheduling, budgeting, resourcing, risks, and updates are kept up to date.- Develop and maintain all project schedules weekly, assist in resource allocation, conflict resolution, establishing communication channels and setting clear customer expectations. Maintain key artifacts, i.e. weekly project status, meeting minutes, action items, etc. We have a pay range of $58-65hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less