Job Search Results for Customer Service

ITSM Configuration Management II Specialist

Insight Global is seeking an ITSM Configuration Management II, either remote or local to Richmond, VA, to define, own, and mature ITIL-based Configuration Management (CMS, CMDB, and CSDM) lifecycles... More within ServiceNow, leveraging ITIL expertise to lead and coordinate initiatives that develop or enhance services, processes, procedures, and standards. This role requires an associate?s degree and 3+ years of experience owning and governing Configuration Management (CMS/CMDB) process lifecycles, including CMDB and CSDM, with responsibility for service design, governance, reporting, metrics, and service improvement. The ideal candidate will have hands-on experience with ServiceNow or a similar ITSM platform, a strong understanding of CMDB data models, class hierarchies, and CI relationships across infrastructure and applications, and proven experience applying ITSM and ITIL practices across process analysis, design, implementation, operational support, and service improvement. This role also involves developing dashboards, reports, metrics, and trend analysis, as well as leading medium-sized customer or partner engagements to deliver new or enhanced IT processes, services, or solutions. The salary for this role ranges from $70,000-$95,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Scientist - INTL - India

We are looking for a highly skilled Data Scientist to join our Customer Analytics team. This role focuses on driving customer activation strategies by leveraging data science techniques, particularly... More classification models, to identify, predict, and influence customer behavior. You will work extensively with PySpark on Databricks, and lead efforts in model development, hyperparameter tuning, and performance optimization.Key Responsibilities:? Develop and deploy classification models to predict customer activation, engagement, and retention.? Design, implement, and optimize PySpark pipelines in Databricks for large-scale data processing.? Apply advanced hyperparameter tuning techniques (e.g., grid search, random search, Bayesian optimization) to enhance model performance.? Work cross-functionally with data engineering, product, and marketing teams to translate business objectives into data-driven solutions.? Monitor and evaluate model performance using robust validation techniques and real-world KPIs.? Conduct exploratory data analysis and feature engineering tailored to activation use cases.? Create dashboards, visualizations, and reports to communicate findings to non-technical stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Operations Engineer

Insight Global is looking for a Network Operations Engineer to join a leading Telecommunications client in Canada. This is a fully remote role within Canada. The Network Operations Engineer will... More support enterprise network operations initiatives focused on Cisco router software upgrades, configuration compliance, and network refresh programs. This role was created due to capacity gaps following team attrition and supports several projects that kicked off earlier this year and are being consolidated under this group.The successful contractor will play a key role in executing and overseeing network changes, ensuring stability, minimizing customer impact, and supporting large-scale upgrade efforts. While some work occurs during business hours, a portion of the role requires after-hours maintenance window support.This is not a telecom-specific role?enterprise network experience is sufficient.Key Responsibilities- Perform Cisco router software upgrades, including migration-related activities within the company's network environment- Audit, remediate, and clean up network configurations to ensure compliance and operational consistency- Support Cisco refresh programs, including upgrading existing gear (not a Juniper migration at this time)- Assist with DNAC (Cisco DNA Center) onboarding and operational use- Prepare, submit, and manage change requests (CM process) during business hours in preparation for after-hours network changes- Execute and support after-hours network changes during scheduled maintenance windows- Oversee assigned deliverables and ensure projects are executed as planned- Coordinate with internal teams to ensure minimal customer impact- Support projects that may start as ?one-off? initiatives but have potential to expand into larger programs- Help free up internal FTEs to focus on enterprise-specific initiatives by handling generic network operations workWorking Hours- Standard workweek: 37.5?40 hours- Majority of planning, coordination, and administrative work occurs during business hours- After-hours work required during maintenance windows (typically 10:00 PM PST, approx. 2?3 hours when changes are scheduled)- Network changes are not nightly; after-hours work is periodic- Contractors may shift their schedule later in the day to accommodate overnight workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager (Clienteling)

Insight Global is looking for a Product Manager to join an enterprise retail company on a contract basis in Vancouver remotely until end of January 2027. This role focuses on owning and delivering... More the product for our clienteling program launching April 2026.?You will define the 2026 product roadmap, according to business priorities. Daily work includes defining, sizing, prioritizing requirements and features; and managing the product backlog, balancing competing business needs, and coordinating with other product teams to understand dependencies.?You will partner closely with technical and business teams to problem-solve product challenges, drive conversations, and ensure clarity on solutions.?You will define metrics for the product, aligned with Business objectives and OKRs. You will input into and documents cross-functional communication materials including presentation for leadership (vision, roadmap, budget, etc.)?The role is highly user-focused, working with personal shoppers to gather insights, understand their workflows, and improve efficiency and conversion.?You will support iterative monthly releases and define the work needed to continually enhance features such as guest messaging, lookbook sharing, customer profiles, and data-driven recommendations. You will lead agile ceremonies and meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Architect

A technology company is seeking a Solutions Architect to partner directly with enterprise customers to support the deployment and integration of the company?s platform into complex production... More environments. The Solutions Architect acts as a technically savvy advisor and coordinator, guiding customers through implementation, aligning the platform to their use cases, and serving as the technical bridge between customers and internal teams.-Work directly with enterprise customers to support platform deployments and integrations in their environments-Lead technical discovery to understand customer architecture, systems, and deployment requirements-Guide integrations with customer APIs, identity providers, data sources, and cloud infrastructure-Coordinate with internal engineering, product, and partner teams to unblock and support implementations-Troubleshoot deployment and integration issues and help customers move solutions into productionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Success Manager (CSM) - INTL | Peru or Costa Rica

OverviewWe are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value,... More managing executive relationships, and ensuring a strong overall client experience.Responsibilities- Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts- Build and maintain trusted relationships with IT leaders and executive stakeholders (Director?VP level)- Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients- Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities- Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention- Coordinating between client and internal delivery teams to ensure seamless service execution- Leading QBRs and executive business reviews with confidence- Handle escalations with professionalism, ownership, and empathy- Maintain a strong on-camera presence and professional presentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Development Lead

A large retail company is seeking a Salesforce Development Lead to drive the technical direction, architecture, and development of our Salesforce platform. This role is central to transforming how we... More connect with customers across sales, service, and digital channels, with Salesforce at the heart of that evolution. You will oversee a team of Salesforce Developers, delivering scalable, secure, and high-performing solutions aligned with enterprise strategy?combining hands-on technical expertise, strong leadership, and the ability to translate complex business needs into elegant, maintainable solutions.In this position, you will lead and mentor a team of developers while providing technical guidance, coaching, and code reviews; develop and deploy custom solutions using Apex, Lightning Web Components, Visualforce, and Flows; and collaborate with technical architects to design scalable, user-focused solutions across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud that drive measurable business outcomes. You will integrate Salesforce with telephony systems to enhance customer service capabilities, partner with Product, Technical Architects, and DevOps teams to ensure delivery excellence, enforce development standards, version control, and CI/CD best practices while leading troubleshooting of technical issues, maintain architecture patterns, data models, and comprehensive documentation, manage workload and release quality, support the broader Salesforce transformation program, ensure compliance with data governance and security requirements, and stay ahead of platform updates to evaluate and adopt new features as appropriate.Pay Rate: $75-$80/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer ? INTL Germany

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less