Job Search Results for business analyst
Aug 19, 2025
Toronto, ON
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Business Analyst (BA)
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Contract
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$41 - $51 (hourly estimate)
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Insight Global is looking for a Business Analyst to join a leading banking customer downtown Toronto. In this role, you will be responsible to help build new customer journeys and optimize existing... journeysThe successful candidate will be required to work in office 3x/week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 28, 2025
Phoenix, AZ
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Business Analyst (BA)
|
Perm
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$115k - $120k (estimate)
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We are looking for an experienced Senior IT Systems Analyst with deep expertise in Contact Center operations to support our Contact Center Transformation Program. This role will collaborate closely... with the product owner and key business stakeholders to define the programs charter, vision, backlog, epics, features, and more. The analyst will play a key role in coordinating and supporting the implementation of new features across Contact Center Operations and Technology Enablement. A strong working knowledge of Genesys Cloud Platform and Microsoft Dynamics 365 is essential to ensure alignment between platform capabilities and business objectives.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Nov 10, 2022
Fort Mill, SC
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Business Analysis
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Contract
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$50 - $62 (hourly estimate)
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-understands how to automate processes, etc.-do heavy data-driven work and analysis-breaks down the product to something you can transform into data for reporting purposes-ability to drive and... execute and facilitate meetings We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 14, 2025
Phoenix, AZ
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Business Analyst (BA)
|
Contract,Perm Possible
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$20 - $25 (hourly estimate)
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This Order Processing Analyst will be responsible for ensuring the security and accountability of inventory through transaction documents, process and procedure verification, and system review. They... will develop and execute replenishment strategies, conduct physical inventories and leads cycle counts. Analyzes and when able, corrects cycle count discrepancies. They will complete audits for incoming and outgoing shipments to assure quality and accuracy. They will also compile and document all transactions for data entry. will be responsible for providing courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. They will manage customer accounts including SMI (Supplier Managed Inventory) programs, as well as advise customers on deliveries and investigate shipping issues. They will be expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 13, 2025
Nashville, TN
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Business Analyst (BA)
|
Contract-to-perm
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$40 - $50 (hourly estimate)
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The Automation Analyst will lead automation initiatives by applying technical and process expertise. They will work across IT and business teams to design, build, and test automation solutions that... meet enterprise needs. They manage projects from start to finishincluding planning, development, deployment, and handoffs to support teamsand help resolve issues to ensure successful execution. They also guide and support staff to maintain quality and consistency in automation efforts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 14, 2025
Stamford, CT
|
Business Analyst (BA)
|
Contract
|
$41 - $51 (hourly estimate)
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Insight Global is hiring for a Call Quality Analyst to sit 4 days a week onsite for a large, telecommunication company. This person would be joining the Digital Service Transformation Team within the... Customer Operations Organization. This call quality Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" to customers by incorporating the artificial intelligence tool. This call quality analyst will contribute in the training of AI/ML models which will help in increasing revenue for the company and saving subscribers. The pay rate is 40-45/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 12, 2025
Raritan, NJ
|
Business Analyst (BA)
|
Contract
|
$30 - $37 (hourly estimate)
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The Senior Analyst is responsible for providing business process & application support by addressing System Development Life Cycle (SDLC) documentation changes, coordinating and testing bug fixes,... any other business-related error handling, and change controls with key contracting tools such as the CORE (Flex) applications and Integrated Contracting Solution (ICS) a Model N, Powered by N solution). They will work with Managers and Directors in the Regulatory and Commercial Operations team, as well as leaders throughout Johnson & Johnson.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 30, 2025
Cascade, MI
|
Business Analysis
|
Contract
|
$22 - $27 (hourly estimate)
{"JobID":432129,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-85.6240909090909,"Longitude":42.9651818181818,"Distance":null},"State":"Michigan","Zip":"49512","ReferenceID":"DGO-798736","PostedDate":"\/Date(1753870598000)\/","Description":"We are looking for a detail-oriented and analytical Workforce Analyst to support forecasting, scheduling, and performance optimization within a newly launched healthcare call center. This role plays a critical part in ensuring we have the right resources in place to meet patient needs, achieve service goals, and support a positive patient and employee experience. The ideal candidate is comfortable with data, tools, and fast-paced environments, and brings a proactive approach to solving workforce challenges. Key Responsibilities Assist in building accurate short- and long-term forecasts based on historical data, call drivers, and business trends Support the development of agent schedules and staffing models that meet volume, shrinkage, and productivity assumptions Monitor intraday performance and adherence, identifying risks to service levels and recommending adjustments in real time Analyze call volumes, handle times, absenteeism, and occupancy trends to inform staffing and capacity planning Prepare and maintain workforce dashboards and reports that support operational visibility and decision-making Collaborate with operations, training, and recruiting teams to provide inputs on hiring, nesting timelines, and class sizes Support special projects, such as shift bids, holiday planning, and system migrations Maintain data integrity and ensure accurate use of WFM tools and platforms Contribute to process improvement initiatives by identifying efficiency opportunities and workflow enhancements Stay current on WFM best practices and healthcare call center trends to enhance accuracy and impactWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Workforce Analyst","City":"Cascade","ExpirationDate":null,"PriorityOrder":0,"Requirements":"24 years of experience in a workforce planning or analyst role within a call center environment, Amazon Connect experience highly desiredStrong understanding of forecasting, scheduling, and real-time management principlesExperience using Amazon Connect Advanced Excel skills and comfort with manipulating large datasetsFamiliarity with healthcare call center operations and terminology is preferredBachelors degree in Business, Healthcare Administration, Math, or related field preferred","Skills":"","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.0000,"SalaryLow":21.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are looking for a detail-oriented and analytical Workforce Analyst to support forecasting, scheduling, and performance optimization within a newly launched healthcare call center. This role plays... a critical part in ensuring we have the right resources in place to meet patient needs, achieve service goals, and support a positive patient and employee experience. The ideal candidate is comfortable with data, tools, and fast-paced environments, and brings a proactive approach to solving workforce challenges. Key Responsibilities Assist in building accurate short- and long-term forecasts based on historical data, call drivers, and business trends Support the development of agent schedules and staffing models that meet volume, shrinkage, and productivity assumptions Monitor intraday performance and adherence, identifying risks to service levels and recommending adjustments in real time Analyze call volumes, handle times, absenteeism, and occupancy trends to inform staffing and capacity planning Prepare and maintain workforce dashboards and reports that support operational visibility and decision-making Collaborate with operations, training, and recruiting teams to provide inputs on hiring, nesting timelines, and class sizes Support special projects, such as shift bids, holiday planning, and system migrations Maintain data integrity and ensure accurate use of WFM tools and platforms Contribute to process improvement initiatives by identifying efficiency opportunities and workflow enhancements Stay current on WFM best practices and healthcare call center trends to enhance accuracy and impactWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 08, 2025
Nashville, TN
|
Business Analyst (BA)
|
Contract-to-perm
|
$40 - $50 (hourly estimate)
{"JobID":433717,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-86.757,"Longitude":36.1815454545455,"Distance":null},"State":"Tennessee","Zip":"37203","ReferenceID":"HTN-801048","PostedDate":"\/Date(1754648061000)\/","Description":"Consulting Automation Analysts lead automation initiatives by applying technical and process expertise. They work across IT and business teams to design, build, and test automation solutions that meet enterprise needs. They manage projects from start to finishincluding planning, development, deployment, and handoff to support teamsand help resolve issues to ensure successful execution. They also guide and support staff to maintain quality and consistency in automation efforts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Consulting Automation Analyst","City":"Nashville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"7+ years of experience in a Analyst or Sr. Analyst- Documentation - Process Improvement/Redesign - Solution Design - Communication, Diplomacy and Advocacy - Testing - Implementation Knowledge - Facilitation/Presentation - Requirements - Leadership - Planning","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":50.0000,"SalaryLow":40.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Consulting Automation Analysts lead automation initiatives by applying technical and process expertise. They work across IT and business teams to design, build, and test automation solutions that... meet enterprise needs. They manage projects from start to finishincluding planning, development, deployment, and handoff to support teamsand help resolve issues to ensure successful execution. They also guide and support staff to maintain quality and consistency in automation efforts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 15, 2025
Columbus, OH
|
Business Analyst (BA)
|
Contract
|
$25 - $31 (hourly estimate)
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Insight Global is looking for a SCPFO Analyst in Columbus, Ohio. This role will support procurement, Procurement Specialists, and Category Managers in the planning, execution and management of... reverse auctions. Assists with sourcing document development, decision making, and preparation for reverse auctions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .