Job Search Results for healthcare operations

Remote Senior Applied AI Engineer - Data & Analytics Architecture

We?re looking for an Applied AI Senior Engineer to lead how data, analytics, and AI are built and used across our organization. This role owns the end-to-end approach to data and analytics, working... More cross-functionally with leaders across operations, finance, product, and executive teams to identify high-value opportunities and build impactful analytics and AI use cases. You will design and deliver AI-native analytics solutions?using modern practices such as prompt engineering and AI-assisted development (?vibe coding?)?that turn complex healthcare Revenue Cycle Management (RCM) data into clear, actionable insights. This role combines broad technical ownership with close partnership with business stakeholders to ensure data and AI directly support decision-making and operational performance.This is a 12-month contract with possibility to extend. Insurance and a 401K program are offered throughout the contract period. The hourly rate is $68-90/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Night Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Day Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer ? INTL India

Insight Global is looking for a Data Engineer to join a dedicated team building and evolving a clinical data platform serving the clinical operations space. You will architect and build the... More large-scale data pipelines that power clinical insights ? processing billions of records across medical claims, clinical trials, publications, and provider data.This is a core infrastructure role. You will be responsible for designing, building, and maintaining ETL frameworks that feed into analytics, machine learning, and product surfaces. You should be deeply comfortable with distributed computing at scale and experienced working alongside ML and data science teams in production environments.Responsibilities Include: ? Design, build, and maintain large-scale ETL pipelines and data frameworks using Apache Spark (PySpark/Scala) on cloud infrastructure? Architect scalable data models and pipeline patterns to process structured and unstructured healthcare data at volume? Build and optimize data layers on Azure cloud services, including Databricks, Delta Lake, and supporting compute and storage infrastructure? Ensure data quality, lineage, and governance across the platform ? implementing validation, monitoring, and alerting at scale? Collaborate with AI Scientists and MLOps teams to build data pipelines that serve model training, inference, and retraining workflows? Work with data analysts and product teams to ensure curated, reliable data is available for downstream insights and reporting? Contribute to platform architecture decisions and help define best practices for data engineering within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Change Management Consultant

Insight Global is looking for a Change Management Consultant to join the Operations Transformation Office of a large consumer healthcare organization. The Change Management Consultant will be leading... More and execution change management and communications for various programs and workstreams aligned to transformation efforts within a large operations organization. They will be partnering with key leaders and cross-functional stakeholders to drive adoption, engagement, and readiness across key initiatives by leading organization change strategies and creating clear, high0impact communication plans. This role will have communication engagement responsibilities with key leaders and executives. The ideal candidate will have strong project management and change management skills with creative skills for developing communication assets for all levels of audiences.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Workday Business Systems Analyst

Insight Global is looking for a Business Analyst to join one of the largest non-profit healthcare companies and it's phases of an ERP System rollout. This role supports the implementation of Workday... More Supply Chain Management (SCM) by bridging business stakeholders, UAT testers, and Data Architects, and conducting complex business and data analytics. The role focuses on translating UAT scenarios into data requirements with system and data specifications, supporting End-to-End integration testing, and providing data analytics support on large, complex projects and data sets. Other responsibilities include: -Serve as the liaison between UAT testers, Subject Matter Experts, and Data Architects to ensure requirements and data logic are clearly understood and implemented.-Assist with UAT planning and execution, including test scenarios, defect triage, and validation of system outputs.-Support end-to-end integration testing across Workday SCM and connected systems, validating data flows and resolving testing defects.-Analyze large complex contract header and line data to support supply chain contract migration to Workday -Support application discovery and decommissioning efforts by documenting legacy systems, data dependencies, and integration points impacted by Workday implementation.-Gather requirements and assist with custom report development to support supply chain operations and leadership reporting.-Document business processes, data mappings, and testing outcomes to support implementation and long-term system governance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager (Athena Environment)

Insight Global is seeking a Project Manager to provide oversight and coordination for clinical operations and informatics initiatives within a live Athenahealth environment. This role is not... More responsible for Athena implementations, but instead focuses on operational continuity, maintenance, optimization efforts, and ensuring no gaps exist across clinical systems, workflows, and stakeholders.This PM will act as a central coordinator across clinical, informatics, IT, and vendor teams to support smooth day-to-day operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Environment Manager

A healthcare client is seeking an Environment Manager to own the full lifecycle of our non-production environments ? development, QA, staging, and performance. This individual contributor role is... More responsible for ensuring engineering and QA teams have reliable, well-governed environments available when they need them, while controlling sprawl, cost, and configuration drift. The Environment Manager serves as the central point of coordination between development, QA, DevOps, release management, and infrastructure teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Chief Information Officer

We are partnering with a global medical technology company to hire a Chief Information Officer (CIO) to lead and mature enterprise IT capabilities during a critical phase of growth and... More transformation. This is a high-impact executive role for a pragmatic, business-first technology leader who can balance operational excellence, regulatory rigor, and enterprise enablement?while helping define what ?scale-ready IT? looks like in a growing, regulated environment.THE ROLELead the global IT organization, overseeing core operations, enterprise systems, and long-term technology strategyServe as a trusted partner to executive leadership, aligning IT priorities to business objectivesStabilize, scale, and mature foundational IT capabilities while maintaining reliability, security, and complianceProvide senior oversight of ERP operations and early-stage ERP transformationStrengthen enterprise architecture, integration, data, and reporting capabilitiesAct as a clear translator between technology and the business, enabling sound executive decision-makingSCOPE & RESPONSIBILITIES- Lead a global IT team with ~15?20 direct reports, including teams based internationally- Own executive-level vendor relationships and governance for critical platforms and partners- Manage IT budgets, investment prioritization, and cost optimizationOversight across:- ERP operations and transformation- Infrastructure and data centers- Enterprise applications and CRM- Business systems, BI, and project management- Information security (partnering closely with a dedicated cybersecurity leader)This role is fully remote with travel responsibilities. The time zone preference is CST/EST.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less