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Insight Global is seeking IT Administrator to assist with our clients dual site location. Majority of your week will be spent in Laconia, NH and 1x a week you will be needed in Wilmington, MA. In... More this role you will be client facing desk side support. You will be ensuring optimal IT performances, security, and support for all users. You will be the key IT Stakeholder in site operations, supporting business operations, continuous improvement and innovation projects while maintaining alignment with company IT standards and best practices.Conversion Salary: 70k-90kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

THE TEAM: The IT Support team is the first point of contact with the computer users across the Live Nation Entertainment enterprise. They are responsible for ensuring these employees can work... More effectively and continuously by providing desktop and workplace IT support services aligned with business need and expectation 24/7 365 days a year.THE JOB:This role oversees both online service desk and on-site technical teams (~25), providing hardware, software, and general IT support to staff across venues and offices. Using their ITIL certification, strong technical background in Windows and Mac environments, and expertise in Active Directory, Tanium, CrowdStrike, Intune, O365, and JAMF (with Zendesk experience preferred), they are responsible for ensuring efficient service delivery focused on SLAs, resolving high-severity issues, and delivering end-user-focused solutions. They will lead their team in logging, tracking, and resolving issues, while maintaining up-to-date records in tools like Zendesk. The ideal candidate has strong problem-solving and customer-focused skills, with the ability to manage escalations and drive continuous improvement in IT service delivery. This position is based in Beverly Hills, with potential for occasional remote work upon approval.WHAT YOU WILL BE DOING: Service Desk Management:o Oversee the daily operations of the online service desk and on-site support teams. o Implement and manage ticketing systems, preferably Zendesk, to track and monitor service desk performance.o Ensure timely resolution of service requests and incidents in line with Service Level Agreements (SLAs).o Develop and enforce service desk policies, procedures, and standards.Technical Leadership:o Provide expert guidance and support for Windows and Mac operating systems. o Lead the management and resolution of high-severity incidents and problem reports.o Oversee the administration of Active Directory, Intune, Office 365, Tanium, and CrowdStrike environments.o Manage device management platforms like JAMF for Mac devices. Process Improvement:o Implement and promote ITIL best practices to enhance service delivery processes.o Continuously assess and improve IT service processes to increase efficiency and effectiveness.o Identify automation opportunities to streamline service delivery.o Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).Team Management:oLead, mentor, and develop the service desk and on-site technical support teams.oConduct regular performance evaluations and provide constructive feedback.oOrganize training programs to keep the team updated on the latest technologies and methodologies.oFoster a customer-centric culture within the team.Security and Compliance:oEnsure all IT services comply with company policies and industry regulations.oWork closely with the cybersecurity team to manage security tools like CrowdStrike and Tanium.oImplement security protocols to protect company data and assets.oConduct regular audits and assessments to ensure compliance.Budgeting and Resource Allocation:oDevelop and manage the IT service delivery budget.oOptimize resource allocation to maximize efficiency and reduce costs.oEvaluate and recommend new tools and technologies to improve service delivery.Reporting and Documentation:oGenerate regular reports on service desk performance, incident resolution times, and SLA compliance.oMaintain comprehensive documentation of IT processes, procedures, and configurations.oPresent findings and recommendations to senior management.Disaster Recovery and Business Continuity:oDevelop and implement disaster recovery plans for critical IT services.oEnsure business continuity through proactive risk management and contingency planning.oRegularly test and update recovery procedures.Asset Management:oOversee the inventory and lifecycle management of IT assets, including hardware and software.oEnsure compliance with software licensing agreements and regulations.oImplement asset tracking systems to monitor usage and allocation.Customer Satisfaction:oMonitor user feedback and implement strategies to improve customer satisfaction.oAddress escalated customer issues promptly and effectively.oConduct surveys and analyze data to identify areas for service improvement.Regulatory Compliance:oStay updated on relevant laws, regulations, and industry standards.oEnsure all IT services and practices comply with legal and regulatory requirements.Innovation and Strategy:oStay abreast of emerging technologies and industry trends.oDevelop and implement strategies to leverage new technologies for improved service delivery.oEncourage a culture of innovation within the IT team.Soft Skills:oStrong customer service orientation with exceptional communication skills.oOutstanding problem-solving and analytical capabilities.oTo treat all employees and colleagues with respect and to demonstrate a commitment to Live Nation Entertainments Equal Opportunities Policy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an IT Analyst for one of our largest clients in Akron, Ohio. The IT Analyst defines, configures, tests, trains and supports business-related information technology... More requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. They will be assisting with a Windows 11 Upgrade and an Application Domain Migration, while simultaneously supporting daily tickets. Additional responsibilities include:Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business functionAssists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure.Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriatePoint of contact assisting with most communications and project expectations with 3rd party IT and service vendorsManages own priorities and provides direction, guidance and mentoring to team membersDelivers multiple solutions while managing conflicting priorities and resourcesConducts knowledge transfer and/or cross training with team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior IT Sourcing Analyst role is hybrid, 3 days onsite and 2 remote days based out of Dallas, TX. It involves working with various suppliers to achieve cost efficiency, high quality, and... More long-term synergies. The Senior IT Sourcing Analyst will identify new suppliers and capture cost-saving opportunities through market awareness and negotiations. They will participate in new product development by selecting materials and suppliers, and provide data-driven feedback on supplier performance. Additionally, they will assist in data gathering and analysis for key purchasing decisions, fostering good relationships with suppliers and internal teams. Understanding suppliers processes to identify mutually beneficial opportunities is crucial. The role also includes building and issuing consumption forecasts to suppliers and internal groups, and developing sourcing strategies that balance short-term and long-term benefits. Overall, the position will review IT spend to identify opportunities, partner with IT stakeholders to review upcoming requirements, and manage renewal negotiations of existing software/hardware agreements. This role will conduct RFPs as needed for new or replacement software/hardware, manage input of project savings data, track contract expirations, and identify opportunities for process efficiencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking for a Workday IT Product Owner to join their team. This individual will be the primary Workday PO and lead all Workday-related projects as brought forth via HR... More business requirements, including overseeing and managing system functionality, integrations, troubleshooting, enhancements, and upgrades/updates. Additionally, this person will be responsible for designing and maintaining data-accurate Workday reports, dashboards, and calculated fields to provide insightful HR metrics and analytics. Salary is between $140,000 and $150,000,We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Provide customer service by phone and in-person- Reset passwords in Active Directory - Enroll mobile devices in DUO- Install software on Windows and Mac devices- Assist customers with mobile... More devices (iPhones and iPads)- Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.- Answer questions about Google Workspace- Direct customers to the IT Service PortalWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The IT Change Management Lead will be working within the Global Business Services unit which offers Change Management as a service to the organization. The IT Change Management Lead will be... More supporting an IT migration project in the R&D space moving their platform/product from Oracle (Agile PLM) to TraceONE (DevEx) which will impact 3,000 users across all time zones and multiple functions. This individual will lead and execute the end-to-end change management lifecycle at a global scale. The ideal candidate will have experience with R&D and/or FSQ, be experience with large global cross-functional implementations, and have familiarity with product lifecycle management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an IT Cyber Security Specialist for a direct placement opportunity in the Glendale, KY area. The IT Cyber Security Specialist plays a crucial role in safeguarding... More information system assets by identifying and resolving potential and actual security problems. They protect the system by defining access privileges, control structures, and resources and are adept at recognizing problems by identifying abnormalities and reporting violations. This individual will work as part of the security team to protect important assets from attacks and maintain sensitive information. The IT Cyber Security Specialist is proactive in implementing security improvements by assessing the current situation, evaluating trends, and anticipating requirements. They determine security violations and inefficiencies by conducting periodic audits, upgrade the system by implementing and maintaining security controls, and keep users informed by preparing performance reports and communicating the system status. This individual will maintain quality service by adhering to organizational standards, stay updated with technical knowledge by attending educational workshops and reviewing publications, and contribute to the team effort by accomplishing related results as needed. They are skilled in security systems operation and management and are proficient in troubleshooting security systems. This specialist will test new security IT systems, install security systems, and maintain security IT systems. This is a permanent, direct placement opportunity targeting a salary range of $80,000-$95,000 with one of the most innovative and expansive companies in the area.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is currently seeking a skilled IT/OT Field Tester to one of the largest oil and gas companies based out of Calgary. This role involves managing customer-facing testing activities for... More both front-end and back-end systems, including hardware machinery, front-end computers, and communication systems for heavy duty machinery. The ideal candidate will have a strong industrial background, particularly in operational technology, and will be responsible for writing and executing test plans. A minimum of 5 years of experience is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various... More industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less