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Insight Global is looking to hire a Technical Specialist for our client in private equity. The IT Specialist will be responsible for overseeing and managing the firm's technology infrastructure,... More ensuring the seamless operation of their network systems. Reporting directly to the CFO and working independently, this pivotal role plays a critical part in optimizing their technology solutions to support their business objectives. This client works in a Microsoft Environment with O365, Active Directory, Azure, and CISCO technologies. In addition to providing exemplary customer service to their internal stakeholders, this role will also entail the strategic management of their primary technology outsourcing vendor, (MSP), ensuring effective collaboration and the delivery of high quality services.Responsibilities:- Oversee the management and maintenance of the firm's technology infrastructure, including hardware, software, and network systems.- With their external service provider, manage IT service delivery to ensure efficient and effective operations.- Lead the firms cybersecurity program in collaboration with a Third party vendor.- Proactively identify and address IT issues, troubleshooting technical problems, and providing timely resolutions while delivering exceptional customer service.- Identify IT security risks and develop mitigation plans.- Assist in developing and enforcement of security procedures.- Manage relationships with external vendors and service providers to ensure quality service delivery and cost effective solutions.- Developing and ensuring compliance with IT policies, procedures, and regulatory requirements while maintaining a focus on delivering superior customer service.- Support the procurement process, including equipment and software purchases, from start to finish, including vendor assessments and contracts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client is seeking a VTC operator/IT Specialist. They will be responsible for providing support for video teleconferencing equipment and making sure it is fully operational at all times. To fulfill... More the client's requirements, this will include daily testing of the equipment -- audio, video, content sharing, and camera operation/switching. For any issues that may arise, they will need to report equipment and network problems to their supervisor and designated contacts. Other daily responsibilities include working on assigned tickets and monitoring the VTC Call queue and VTC inbox for customer inquiries relating to video teleconferencing equipment, zoom, or box. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating... More content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client is looking for a Junior IT Project Manager with some Project Coordination responsibilities to work on a 6-month contract to hire basis. This person will be responsible for managing and... More coordinating up to 5 IT initiatives at a time across all IT functions and related business elements. S/he will need to have experience developing schedules and effectively manage all aspects of the projects they support including cost, schedule, scope, quality, and project resources. They will also manage projects to keep milestone activities on track, identify and manage project risks, address any issues, and coordinate appropriate communication. We are looking for a problem solver, who is eager to learn. Lastly, something that is important for this individual to be aware of is every project will have different expectations with how much project management support is required verse how much project coordination support is required, so someone who is flexible to wear multiple hats to support the PMO team is imperative. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Join our team as an IT Service Desk Technician supporting a leading biotech firm through Insight Global. In this role, you will be responsible for providing technical assistance and support to... More internal users for hardware, software, and network-related issues. You will troubleshoot problems, escalate issues as needed, and ensure timely resolution to maintain operational efficiency. The ideal candidate will have strong communication skills, a customer-focused approach, and a background in supporting IT systems in a dynamic environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a IT Portfolio Manager to join a Higher Education PMO in San Antonio, Texas. This individual will be responsible for managing the IT Project Management Office and will... More oversee a team of 3 - 6 project managers. They will be implementing technology based products for assistance in student portal logins, financial aid and Academic affairs. This individual will be communicating with various business units within the colleges district and need to have exceptional communication skills. Oversight and development of the structure and security of the PMO will be a crucial part of day to day tasks. The ideal candidate will be well experienced in project management and possess the ability to effectively serve as the liaison between different lines of business.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for... More providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This role offers an excellent opportunity to develop technical skills in a supportive and growth-oriented environment. *Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system. *Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365) applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive. *Diagnose and troubleshoot software and hardware issues, ensuring problems are resolved efficiently and effectively. *Escalate unresolved issues to the appropriate IT teams or Level 2 support personnel as needed, while maintaining ownership of the issue until resolution. *Assist in the setup, configuration, and maintenance of M365 accounts, including user permissions, email distribution lists, and security settings. *Educate end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues. *Document all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and enable knowledge sharing. *Follow established processes and procedures for incident management, problem resolution, and service request fulfillment. *Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Responsibilities: *Lead IT projects within the pharmaceutical manufacturing environment, ensuring successful delivery and implementation. *Collaborate with cross-functional teams to define... More project scope, goals, and deliverables that support business objectives. *Develop full-scale project plans and associated communication documents. *Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. *Estimate the resources and participants needed to achieve project goals. *Draft and submit budget proposals, recommend subsequent budget changes where necessary. *Plan, schedule, and track project timelines, milestones, and deliverables using appropriate tools.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day: A help desk specialist starts their day by sorting through emails and voicemails to prioritize urgent tech issues. They review the ticketing system for overnight reports and attend a team... More meeting to align on daily goals. The morning is spent responding to user inquiries, troubleshooting, and documenting resolutions. Open tickets are followed up to ensure progress, and complex cases are escalated to specialized IT team members. Post-lunch, the specialist conducts user training sessions for new software or hardware and manages routine workstation maintenance. They handle account management tasks like password resets and permission changes. Support continues with assistance provided via phone, email, or direct visits. The knowledge base is regularly updated with new guides and FAQs. Equipment setups for new hires or meeting spaces are also managed. The day wraps up with a final ticketing system check to prepare for the next day's tasksExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less