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A healthcare employer is hiring for a Director of IT Operations who will lead the IT infrastructure engineering roadmap execution for projects at 110 practice locations in Florida. Those practices... More were recently acquired with significant technical debt. Immediate priorities may include redesigning a data center which needs 2/3 of its servers to be decommissioned and replaced before end of year, migration to Zoom, Windows 10-11 refresh, rearchitecting citrix, among other major priorities. This person will manage 3-5 direct reports. The Director, IT Operations will provide strategic and hands-on leadership of the Florida practice's IT Operations function, including the management of the Orlando datacenter, and infrastructure management at all 100+ practice locations. This role will ensure reliable operations, timely escalation of field support, and the successful delivery of infrastructure and cloud projects across the organization. The Director will combine strong people leadership with deep technical expertise in infrastructure, networking, and cloud platforms to drive operational excellence, standardization, and scalability in support of the company's mission. ? Lead the technical strategy, infrastructure management, and IT project execution for the entire practice in Florida. ? Partner with the VP, IT Support and Director, IT Operations, and Sr. Director, IT Security to define and execute the practice's IT strategy aligned to company priorities. ? Lead field support team members, ensuring successful onsite resolution of issues, and boots on the ground for project execution related tasks. ? Partner with Network Operations Center team, utilizing RMM tools to manage, monitor, patch, and respond to alerts across all practice infrastructure, including the datacenter. ? Oversee tier 3 incident escalation processes for the practice, ensuring timely resolution of complex infrastructure and service-impacting issues. ? Oversee and assist with the management of the PC lifecycle refresh process at the Florida practice locations. ? Manage IT Change Management, Major Incident Management, and Problem Management for the practice, aligning with the company's process. ? Manage the practice's IT business continuity and disaster recover planning, including backup and recovery plans. ? Direct the delivery of IT infrastructure, cloud, and other projects at the practice ensuring projects meet scope, schedule, and quality targets. ? Define, implement, and continuously improve IT operations policies, procedures, and best practices to ensure high availability, security, and resilience. ? Drive effective communication and collaboration between Florida practice's IT resources and the centralized company's support team. ? Establish performance metrics and reporting to measure the effectiveness of the practice's IT Operations and demonstrate value to the enterprise. ? Manage vendor relationships, contracts, and budgets for infrastructure and cloud services related to the Florida practice. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly experienced IT SOX Auditor with a Big 4 background to lead the in-house compliance efforts for SOX IT controls. The ideal candidate will have expertise in ITGC, SDLC SOX... More controls, and system implementation controls, working closely with PwC and EY to ensure compliance and effective control design.Key Responsibilities:Lead SOX IT compliance efforts, transitioning from external audits to an in-house model.Communicate effectively with PwC and EY, ensuring alignment on control frameworks.Assess and implement SOX controls for new system implementations, identifying applicable controls.Evaluate existing ITGC controls and determine applicability in cloud migration (SailPoint, SAP, SuccessFactors).Collaborate with project teams to develop reports and ensure compliance with SOX requirements.Design and implement IT controls aligned with business process changes.Develop an IT control matrix, ensuring comprehensive documentation and compliance.Work independently, demonstrating self-sufficiency in managing audits and control assessments.Pay Range: $40/HR - $60/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Compliance Lead local to Richmond, VA, or Raleigh, NC. This lead is highly skilled in Computer Systems Validation (CSV) with strong GxP experience and responsible for... More the development, maintenance, and communication of global policies, procedures, best practice guidance and appropriate risk-based methodologies. They will work closely with Business Units, IT teams, Quality, and Regulatory functions to define computer system validation requirements and ensure IT project delivery, application management and change management solutions, including Veeva applications, are managed in compliance with Pharmaceutical and Manufacturing industry regulations and department procedures. This lead must have 7+ years' experience in: pharmaceutical business processes with manufacturing and IT solutions, working with pharmaceutical industry regulations and guidelines (FDA 21 CFR Part 11, EU Annex 11, GxP, GAMP), a Computer Systems Validation (CSV) role, inspecting GxP's by regulating authorities, working with IT validation document repository, electronic signature solutions, IT application development, and supporting Veeva within a regulated environment. Experience supporting Veeva applications, Manufacturing Execution Systems (MES), and participation in regulated system implementations such as Laboratory Information Management Systems (LIMS) is important. Experience working within compliance on a global scale is also essential. Day to day responsibilities include: determining strategy for IT compliance governance, partnering with IT leadership on business initiatives and supporting IT compliance team members to improve technical abilities and career development, maturing IT documentation, reviewing and approving IT governance and procedure documents, providing CSV and system implementation expertise to the Business Units and IT functions, providing oversight by coordinating IT risk reviews with the IT leadership team and stakeholders, and being the IT contact for internal, financial, and ITGC audits. The salary for this role ranges from $155,000-$175,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our non-profit clients is looking for a Director of IT to support their faith-based organization.Job Description:- Oversee all IT operations infrastructure.- Develop, implement, and evaluate... More the application of technology in line with the organization's strategic plan.- Liaison with other departments to determine and address their IT needs and requirements.- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.- Align and oversee department processes to ensure efficiency and effectiveness.- Ensure the maintenance of current projects and technology systems.- Support the use and analysis of data throughout the organization including but not limited to Mission Tracker, Abila/MIP, and ThriftTrac.- Identify security vulnerabilities, the need for upgrades and opportunities for improvement.- Prepare financial budgets and KPI?s reports assessing the overall performance of the IT department and application of technology throughout the organization in a cost-effective manner.- Conduct other tasks and projects assigned by the President.- Commitment to the mission, vision, and core values.PHYSICAL DEMANDS:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.- Manual dexterity required for reaching, lifting objects, and operating office equipment.- Ability to lift objects up to 30 lbs. and ability to operate office equipment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Program Director to join one of our largest healthcare clients and serve as an integral team member helping drive program rigor and execution across the cyber security... More portfolio in a manner that meets client requirements. This individual will work fully remote supporting the Execution and Operations team that designs and/or provides the operational frameworks, processes, and tools for Cyber team implementation and use. Reporting directly to the Director of Cyber Execution and Operations, the candidate will work on a broad range of initiatives and diverse work products while regularly interacting with all levels of leadership across Cyber, IT, and the business. As a foundational member of a recently formed team, you will be directly involved in the team's ongoing evolution. Responsibilities include, but are not limited to:? Key interface with other Cyber, IT, and business teams. Understands the importance of building a strong personal brand within an organization.? Program and Portfolio Management: Plan, execute, and oversee programs and initiatives to improve operations and execution.? Must be able to effectively communicate on a timely basis all aspects of your ownership space in a consistently professional, high quality manner including status on both individual work items and program initiatives.? Ensure Office of the CISO core foundational processes and procedures are properly documented and maintained.? Meeting planning, preparation, and support: Thrive on creating clear, concise, and relevant agendas, meeting notes, decks, and communications based on specific audiences that accurately reflect the Cyber brand. Effectively prepare presenters and actively facilitate meetings of all types (e.g., virtual, in-person, and hybrid).? Collaborate to identify Office of the CISO reporting needs to support ongoing strategic decision-making and work with necessary parties to create.? Microsoft SharePoint/Teams artifact storage rebuild, rebranding, and maintenance.? Budget optimization: Forecasting, contracting, invoicing, etc.? Identify areas of improvement and propose recommendations to address.? Coach and train cyber staff in operational best practices.? Work fully remote schedule with travel expected no more than once to twice per quarter.Compensation based upon experience: $135k - $175kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... More devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As... More an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity!Additional Details: Service Delivery Responsibilities: * Manage Site IT operations with respect to service delivery. * Manage ServiceNow tickets to ensure timely resolution * Point of contact for escalation of critical service tickets. * Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.) * Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities: * Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. * Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. * Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. * MyAccess Administrator MyAccess requests and approvals (unique to some sites) * Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). * Develop and maintain a site disaster recovery plan for IT assets.Enterprise Support: ?Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.?Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).?Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.?Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The role of the Career IT Systems Operations Analyst is to provide technical support of IT product lines, operation processes, enterprise platform and/or technology service offering managed by IT. ... More This position requires the knowledge and experience to function as a Subject Matter Expert (SME) across one or more discipline area such as Gas, Electric, Smart Meter Data Management Systems, RF, Wireless or Data Networks. Operational support duties include monitoring, scheduling, analysis, diagnosis and resolution of problems involving SmartMeter Devices, Backhaul, Head-end and Meter Data Management Systems (MDMS) including data, application, hardware and network components. In addition to these roles, the position provides support to Projects that may impact SmartMeter Operations.The role is hybrid working from your remote office and in-person in the Concord or Oakland office 1-2x weekly or as business needs require. Job Responsibilities?Safely maintain and operate systems, tools and equipment within the center that provide services associated with PG&E?s SmartMeter Operations Center. ?Communicate all issues, incidents, exceptions, problems, changes, outages, maintenance, root cause findings, etc., in accordance with established policies, procedures and guidelines. ?Provides operations support in monitoring, scheduling, analyzing, diagnosing, and resolving problems. Works closely with other IT groups and business groups such as Customer Care to ensure systems and data are maintained in an efficient manner. Applies knowledge of the operation, management, and maintenance of Smart Meter data, application, network and telecommunication systems, linked systems, and peripherals in order to enhance SmartMeter operations. Act in a lead capacity for notification/escalation management for critical outages and exceptions.?Provides on-site or remote support for project implementation. Work closely with peers, supervisor, team members, suppliers, contractors PG&E leadership and others as needed to identify, plan, prioritize and implement project deliverables.?Participate in design reviews, user acceptance testing, equipment trials and tests as requested for new deployments, products, and service offerings. Partner with Product Managers and technical architects to make recommendations for new or retired products as needed.?Partner with and maintain a professional Customer/ Supplier relationship at all times when interfacing with suppliers and contractors.?Assist other analysts and technicians as appropriate in developing their own technical skills through training, presentations, and involvement in the process of maintaining and supporting these systems (installations, upgrades, troubleshooting, problem resolution, etc.) Create and maintain training class curriculum, conduct internal classes, and coordinate supplier training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking to hire an Onsite IT Technician to support our customer in Allen Park, MI. The Onsite IT Technician provides hands-on technical support for printers and related technology in a... More customer environment. This role focuses on resolving routine technical issues, supporting HP solutions, and building strong relationships with onsite stakeholders while escalating more complex problems as needed.Responsibilities-Provide onsite support for printers and related technology within assigned customer accounts-Independently resolve routine, in-scope technical incidents following defined procedures-Work with team members to troubleshoot and resolve more complex technical issues-Apply products and solutions to meet moderately complex customer needs-Integrate technical knowledge with business understanding to deliver effective customer solutions-Participate in customer expectation management and escalation processes when required-Build and maintain strong working relationships with customer management-Set and communicate clear expectations with customers based on defined service parameters-Continuously apply and grow technical knowledge to support assigned technology areasWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide prompt, courteous support for both on-site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals.Perform daily system monitoring, ensuring... More the integrity, availability, and performance of IT resources across the facility.Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management.Troubleshoot manufacturing-floor technologies such as label printers, network-connected devices, and equipment requiring elevated or hard-to-access locations.Administer Active Directory accounts, file permissions, and application access, while delivering end-user training to improve technology adoption and efficiency.Collaborate with cross-functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less