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May 12, 2025

South San Francisco, CA

|

System Administrator

|

Contract

|

$51 - $64 (hourly estimate)

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We seek a skilled Senior IT Systems Administrator to play a critical role in managing and securing our IT infrastructure. This position is ideal for a self-starter with extensive experience in hybrid... Microsoft environments, security, automation, and troubleshooting.The ideal candidate will have expertise in managing Hybrid Active Directory, Microsoft Exchange, Proofpoint email security, Microsoft Defender for Endpoints, and Windows Server environments, along with strong problem-solving skills and attention to detail.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 04, 2023

Chicago, IL

|

Business Analyst (BA)

|

Perm

|

$130k - $135k (estimate)

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This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Business Analysis Manager","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves: *BS or BA degree in computer science or related field *7+ years experience with core Business Analysis responsibilities *2-3+ years of managerial experience *Waterfall and Agile based SDLC methodology experience *5+ years of experience leading user acceptance testing *Requirements definition and documentation techniques (ensuring that business requirements, user requirements, and functional requirements are clear, concise, testable, traceable) *Experience creating user acceptance test plans using a traceability matrix leveraging documented business and functional requirements *Experience with analysis techniques/methods (scope diagrams, process models, data models, use cases, user stories, storyboards, prototypes, CRUD matrix, etc.) *Solid technical experience to relay both verbally and in writing to technical and non-technical groups *Experience facilitating and driving groups to consensus/decision making *Strong analytical skills, problem-solving skills, and ability to understand/apply concepts such as resource utilization, work effort, percent to complete, and project health","Skills":"Plusses: *Experience collaborating using Microsoft Teams *Experience with departmental forecasting and budgeting *Graduate degree in Business (MBA) or Certified Business Analysis Professional (CBAP) Certification *Healthcare Industry experience","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":135000.0000,"SalaryLow":130000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 27, 2025

Minneapolis, MN

|

Customer Service

|

Contract

|

$22 - $27 (hourly estimate)

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One of the largest and most established financial institutions in North America is seeking a Helpdesk Technician to join the client services team. They are looking for a Help Desk Technician with 23+... years of experience in IT support or customer service. The ideal candidate has an A+ CompTIA certification or related IT degree and is comfortable troubleshooting technical issues across various platforms, including Windows, iOS/Android, Outlook, Webex, and Microsoft Office. Familiarity with Active Directory and remote support tools is essential.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2025

Denton, TX

|

Architect

|

Contract

|

$54 - $68 (hourly estimate)

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The IT Architect integrates internal and external technical solutions to support business needs, defining technical architectures that support application and user services and ensuring the cohesive... functionality of all IT resources. -Designs the implementation and technical architecture of Group and external solutions; -Creates technical architectural documents describing planned solutions;-Analyses the technical impacts of new solutions and impacts on existing architectures; -Creates technical solutions meeting SEP needs in terms of quality, cost, reliability, availability, scalability, performance and exploitability;-Participates in the definition of IT infrastructures, system references, and technical standards in terms of tools, procedures, standards, vocabulary, security;-Contributes to the infrastructure roadmap and major Group initiatives;-Conducts impact analysis on existing architecture and recommends technical choices to ensure the viability of chosen solutions;-Ensures that internal and/or external opportunities are aligned with Safran Group policy;-Supports project leaders with IT infrastructure expertise;-Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture; -Regular, predictable attendance is required;We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 17, 2025

Tucson, AZ

|

Project Manager

|

Contract

|

$36 - $45 (hourly estimate)

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We are looking for a driven and detail-oriented IT Project Manager to join our Project Management Office (PMO), with a dedicated focus on supporting IT initiatives. This mid-level role is ideal for... someone with a strong understanding of software development and hands-on experience managing Agile projects. You will play a key role in delivering technology solutions that align with business goals, working closely with IT leadership, developers, and cross-functional teams.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 11, 2025

Creve Coeur, MO

|

Computer Operator

|

Contract-to-perm

|

$16 - $20 (hourly estimate)

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The IT Support Specialists role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success... of individuals within this position.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 01, 2025

San Jose, CA

|

Desktop Support

|

Contract-to-perm

|

$26 - $32 (hourly estimate)

{"JobID":422644,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-121.858454545455,"Longitude":37.3659090909091,"Distance":null},"State":"California","Zip":"95112","ReferenceID":"CHI-788669","PostedDate":"\/Date(1751361325000)\/","Description":"An On-site IT Asset Management Technician follows procedures and defined processes pertaining to the organizations IT assets (ie., hardware) throughout their life cycle, from acquisition to final disposition. Duties may include, but are not limited to, asset tagging and securing equipment, entering asset tracking information into the organizations management system, performing periodic inventory discovery and audits, preparing asset kits for shipment, receiving returned assets, physical hardware inspection, performing OS imaging and configuration, software installation, license management and preparing assets for retirement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Asset Management Tech","City":"San Jose","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3+ years of hands-on desktop support or IT asset management experienceExperience with image deployment methods such asPXE BootWindows Pre-provisioningMicrosoft Intune and AutopilotKnowledge in Microsoft Windows desktop operating systemsKnowledge of Active Directory and device account changesTechnical aptitude with strong PC and mobile device (some iPad/iPhone) literacy skillsExperience working with a ticketing system","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":32.0000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An On-site IT Asset Management Technician follows procedures and defined processes pertaining to the organizations IT assets (ie., hardware) throughout their life cycle, from acquisition to final... disposition. Duties may include, but are not limited to, asset tagging and securing equipment, entering asset tracking information into the organizations management system, performing periodic inventory discovery and audits, preparing asset kits for shipment, receiving returned assets, physical hardware inspection, performing OS imaging and configuration, software installation, license management and preparing assets for retirement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 26, 2025

Boulder, CO

|

Help Desk

|

Contract

|

$18 - $22 (hourly estimate)

{"JobID":422030,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-105.239,"Longitude":40.0250909090909,"Distance":null},"State":"Colorado","Zip":"80303","ReferenceID":"DEN-791628","PostedDate":"\/Date(1750958162000)\/","Description":"A School District client of Insight Global is seeking a skilled and experienced IT Hardware Repair Technician to join their hardware repair team in support of the large amount of hardware repair tickets that come through in the beginning of the school year. This IT Hardware Repair Technician will be responsible for hardware deployment, organization and troubleshooting, handling IT equipment warehousing and IT asset management for the school district. Strong hardware repair experience on Chromebooks is essential, as this individual will primarily be working on Chromebooks, with some windows devices as needed. On average, this individual will likely handle 20-30 repair tickets per day, depending on the difficulty of the repair. We are looking for a detail-oriented, organized and collaborative leader with excellent problem solving skills. This is a 6-week contract with a duration between August 18th- September 26th. This is a fully on-site role, local to Boulder, CO, with working hours between 8am-4:30pm. This position can pay between $22-25/hour with medical benefits and 401k options offered on contract. If interested, please apply!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Hardware Repair Technician","City":"Boulder","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years of hardware repair experience, specifically with Chromebooks and windows computers- Experience with all aspects of Chromebook repairs including mother boards or system boards, display or LCD panels, batteries, hard drives or SSDs, and keyboards","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.0000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A School District client of Insight Global is seeking a skilled and experienced IT Hardware Repair Technician to join their hardware repair team in support of the large amount of hardware repair... tickets that come through in the beginning of the school year. This IT Hardware Repair Technician will be responsible for hardware deployment, organization and troubleshooting, handling IT equipment warehousing and IT asset management for the school district. Strong hardware repair experience on Chromebooks is essential, as this individual will primarily be working on Chromebooks, with some windows devices as needed. On average, this individual will likely handle 20-30 repair tickets per day, depending on the difficulty of the repair. We are looking for a detail-oriented, organized and collaborative leader with excellent problem solving skills. This is a 6-week contract with a duration between August 18th- September 26th. This is a fully on-site role, local to Boulder, CO, with working hours between 8am-4:30pm. This position can pay between $22-25/hour with medical benefits and 401k options offered on contract. If interested, please apply!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Nov 09, 2023

North Las Vegas, NV

|

Desktop Support

|

Contract-to-perm

|

$31 - $39 (hourly estimate)

{"JobID":322071,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-115.100454545455,"Longitude":36.2224545454545,"Distance":null},"State":"Nevada","Zip":"89030","ReferenceID":"CLV-663613","PostedDate":"\/Date(1699524974000)\/","Description":"*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Support Tech","City":"North Las Vegas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Bachelors degree or equivalent experienceoAssociates in IT or related field *1-2 years experience in IT Service Desk SupportoExperience around IT troubleshootingBoth hardware and software *High level of customer service/communication skills","Skills":"*Experience in the following:oMicrosoft Active DirectoryoMicrosoft 10+ operating systemsoServiceNow ticketing system/technology tracking *General understanding of LAN/WAN troubleshooting *Proactive performance monitoring with system management and monitoring systems (Splunk, PRTG, SNMP/NetFlow, SCCM, OpsManager, etc..)","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":39.0000,"SalaryLow":31.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 27, 2025

Philadelphia, PA

|

Managerial / Professional

|

Perm

|

$250k - $350k (estimate)

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Insight Global is seeking a VP of IT Operations to join the IT department of an AM 100 law firm based in Philadelphia. This role will oversee 3 of the firm's largest IT departments, with 3 direct... reports, and will report directly to the CIO.This individual will lead and oversee the firm's IT core technology platforms, including infrastructure, software solutions, custom development, enterprise systems, data management, and IT service management. Ensure the reliability, security, performance, and scalability of IT systems.Key Responsibilities:Align IT platforms and systems with business goals to drive user satisfaction and operational efficiency.Analyze user feedback to identify trends and improve satisfaction metrics.Partner with the VP of User Experience for exceptional service delivery.Collaborate with Security Operations and IT Risk teams to ensure system security and compliance with standards (ISO27001, SOC, etc.).Establish and monitor KPIs for IT operations, reporting to senior leadership.Recruit, mentor, and develop a high-performing IT team.Manage IT budgets and vendor relationships for cost-effective solutions.Ensure timely and successful delivery of technology projects.Communicate complex technology solutions to executives and business leaders.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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