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This position will be assisting in the systems administration work for Wake County Fire & EMS. This involves supporting endpoint hardware, Computer Aided Dispatch hardware & automatic vehicle... More location hardware and vehicle gateways, as well as some ancillary support for reporting applications within various fire departments and EMS within Wake County. This position will have ongoing support duties as well as serving in special projects as assigned.1.Serves as a point of contact and liaison on behalf of Wake County IT and Public Safety with various IT vendors.2.Install and support CradlePoint mobile gateways. 3.Provide end user support, customer consultation for the Computer Aided Dispatch (CAD) and Automatic Vehicle Locator (AVL) hardware and endpoint devices. 4.Provide set up and training support on hardware to end users and other support staff.5.Assist in maintaining and deploying complex images.6.Coordinate and manage the 24x7x365 endpoint device support for various hardware. Provide ancillary application support.7.Install, test, and support all aspects of network connectivity for the endpoint devices, NetMotion & Cisco AnyConnect endpoint related VPN applications.8.Provide support for local and network printers, multi-function devices for your customer base at various Wake County facilities. Provide basic support for audio visual equipment. 9.Perform routine technology refreshes on all supported hardware and applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Technician for one of our largest clients to sit in Toledo, OH. This position has been created to support a major Salesforce go-live initiative, as well as a... More massive new hardware deployment ? both of which has caused a high increase in end-user support needs. The technician will play a key role in handling elevated ticket volumes, supporting hardware and software deployments, troubleshooting technical issues, and ensuring employees receive timely IT assistance. This is a great opportunity for someone early in their IT career who has a foundational help desk or technical support experience and is looking to grow within a large enterprise environment.?? Day-to-Day Responsibilities:Serve as the first point of contact for employees experiencing technical issuesRespond to and resolve support tickets related to hardware, software, accounts, and general IT concernsSupport users during and after major technology rollouts, including the organization's Salesforce implementationConfigure, deploy, and troubleshoot desktops, laptops, peripherals, and other end-user devicesProvide support via phone, email, remote tools, and in-person interactionsAssist with software installations, upgrades, and system configurationsEscalate complex issues to senior IT team members when appropriateManage and document work within the organization's ticketing systemSupport IT asset management and inventory trackingAssist with additional IT projects and initiatives as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to add an IT Business Systems Analyst to their client?s mobile provisioning and activation team. This individual will serve as the primary liaison between business... More stakeholders and technical teams, working closely with product owners, architects, developers, QA teams, and project managers to gather, analyze, and document business and system requirements. They will be responsible for leading requirements elicitation sessions and stakeholder workshops to understand business objectives, performing gap analyses to identify missing requirements and process improvement opportunities, and translating business needs into detailed user stories with clearly defined acceptance criteria. They will facilitate requirement review sessions to ensure stakeholder alignment and collaborate with mobile development and architecture teams to refine requirements and clarify technical dependencies. Additionally, they will be responsible for creating, maintaining, and prioritizing user stories within Jira while supporting QA teams throughout testing efforts, including test case reviews, defect triage, requirement clarification, and issue resolution. This individual will assess upstream and downstream system impacts, identify cross-functional dependencies, and develop process flow documentation depicting current-state and future-state workflows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Copilot said: The IT Support Consultant is responsible for providing hands-on technical support for end users, devices, systems, and infrastructure while ensuring the smooth operation of day-to-day... More IT services across the organization. This individual will troubleshoot and resolve hardware, software, network, and access-related issues; install, configure, and maintain desktops, laptops, printers, mobile devices, and other workplace technologies; support Microsoft 365, Windows environments, and basic LAN/Wi-Fi networking; manage device imaging, deployment, and asset inventory; and maintain accurate technical documentation. In addition to operational support, the consultant will play a key role in IT project execution, particularly office relocation initiatives, by leading technology planning, coordinating with vendors and telecom providers, overseeing the decommissioning and setup of IT infrastructure, and ensuring workstations, conference room technology, and network connectivity are fully functional at new locations. The ideal candidate is a proactive problem solver with strong customer service skills, experience supporting enterprise IT environments, and the ability to manage multiple priorities while delivering a seamless technology experience for employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Technician to support end-user technology at its Lakeview, MI manufacturing facility. This individual will serve as the primary onsite IT resource, providing hands-on... More support across the plant while partnering with remote infrastructure and cybersecurity teams.This role is critical to supporting a July scanner device rollout (touchless login/badge system), as well as ongoing IT support and upcoming network-related initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... More devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The largest LTL carrier in North America is looking for an IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support... More critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a Senior IT / Security Manager in Washington, DC. This individual will be the first internal IT hire responsible for owning the company?s IT environment, security... More posture, and SOC 2 readiness efforts. On a daily basis, they will oversee Microsoft 365 administration and security, support the migration from Google Workspace, and manage access control across the organization. They will partner closely with a third-party MSP to oversee infrastructure, escalate technical issues, and ensure proper vendor performance while handling lighter internal and client-facing IT needs. This person will also lead SOC 2 audit readiness, including coordinating with auditors, maintaining compliance documentation in Drata, and supporting quarterly audits post-certification. Additionally, they will evaluate and guide AI integration initiatives (currently using Claude) to determine how it fits within the company?s tech stack. This role reports into the CFO and works closely with operations leadership. This will be a hybrid on-site position requiring 2-3 days per week on-site in Washington DC. Total compensation for this role ranges from $140,000 to $160,000.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Drive end-to-end audit execution and access governance across enterprise applications by working directly with system and control owners, ensuring high-quality outputs, strong control validation, and... More audit-ready deliverables.This role requires a hands-on audit specialist who can identify deficiencies, assess impact, perform QA, and drive remediation to closure ? not just coordinate.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A global electronics and semiconductor manufacturing company is seeking a strong IT Application Support Analyst to join their team! This individual will be a part of the IT organization and will... More support the company's R&D Informatics platforms. This role is responsible for providing Tier 2 application support, system administration, user onboarding, issue resolution, and continuous improvement activities for research and development applications including ELN, LIMS, Document Management Systems, and related scientific information-management systems. The successful candidate will work closely with applications owners, scientists, engineers, IT teams, vendors, and business stakeholders to ensure reliable operation, adoption, and support of critical R&D digital platforms. This position requires strong customer service skills, technical troubleshooting ability, and a willingness to learn scientific and research workflows. This is an immediate, 1 year contract opportunity and will be required to be onsite 3 days a week in Wilmington, DE or Marlborough, MA. Additional Details: Application Support & Operations? Provide Tier 2 application support for R&D informatics systems including ELN, LIMS, Document Management Systems, and related platforms.? Diagnose, troubleshoot, and resolve user-reported application issues and service requests.? Monitor application health, identify recurring issues, and proactively recommend corrective actions and improvements.? Support application outage reporting, root-cause investigations, and incident resolution activities.? Log, track, prioritize, and resolve support tickets within established service-level expectations.? Escalate complex technical issues to software vendors, infrastructure teams, or senior technical resources as necessary.System Administration & Security? Administer application access and security controls.? Manage Active Directory group ownership and membership for supported applications.? Execute user provisioning, deprovisioning, and access modifications through Savyant and related systems.? Support service-account requests and periodic access reviews.? Ensure compliance with IT security, audit, and data-governance requirements.Data Management? Support data archival, and cleanup initiatives across R&D systems.? Perform bulk data imports, including the transfer of completed projects into other repository systems.? Assist with data validation and integrity verification activities.Application Enhancements & Vendor Coordination? Coordinate with software vendors and internal IT teams regarding environments, integrations, upgrades, patches, and issue resolution.? Assist with testing, validation, configuration, and implementation of application enhancements and new releases.? Gather user feedback and communicate enhancement opportunities to application owners and vendors.? Participate in continuous improvement efforts to improve usability, performance, and adoption.User Enablement & Documentation? Develop and maintain support documentation, knowledge-base articles, standard operating procedures, and troubleshooting guides.? Support user onboarding and training activities.? Respond to user questions regarding application functionality, best practices, and research workflows.? Build strong relationships with scientists, engineers, and business users to ensure a positive customer experience.Critical Success Factors? Customer-first mindset with a focus on service quality and responsiveness.? Ability to translate business and scientific needs into technical support actions.? Strong attention to detail and ownership of issues through resolution.? Effective collaboration across business, IT, and vendor organizations.? Continuous improvement mindset focused on system stability, usability, and user adoption.? Commitment to security, data integrity, and change-management best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less