Job Search Results for it
Aug 03, 2026
Washington, DC
|
Project Manager
|
Perm
|
$120k - $130k (estimate)
{"JobID":559516,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.03,"Longitude":38.89,"Distance":null},"State":"District Of Columbia","Zip":"20005","ReferenceID":"CHS-e4c22fb6-aedd-4f38-9852-465fee5f976c","PostedDate":"\/Date(1785770712000)\/","Description":"Insight Global is looking to bring on a Senior IT Asset Management Lead to join the team sitting out of DC in support of a Federal client. The Asset Manager will be responsible for the following: quality oversight and technical accountability within the Hardware Asset Management (HAM) and Software Asset Management (SAM) program across the Agency. This position provides hands-on technical expertise and guidance, ensures technical standards and best practices are followed. Oversees documentation quality and completeness, coordinate activities across task areas and provides specialized contribution to Roadmap for future state. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.?Oversee the full lifecycle management of hardware and software assets from procurement through disposal.?Manage ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes and capabilities.?Maintain asset management controls that support federal audit requirements and organizational compliance objectives. ?Manage hardware inventory including desktops, laptops, mobile devices, servers, networking equipment, and peripherals.?Ensure proper receiving, tagging, tracking, deployment, transfer, maintenance, and disposal of IT assets. ?Monitor software licensing compliance ?Mentor junior ITAM analysts and provide technical guidance to asset management personnelWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Asset Management Lead","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Bachelor?s degree OR 4 years of experience to be substituted for a degree ?Five years of active asset management lead responsibilities to include ServiceNow HAM PRO and SAM Pro.?Experience leading ITAM teams or enterprise-wide asset management programs.?ServiceNow HAM/SAM Implementation Specialist, IAITAM CHAMP/CSAM, ITILv4 [Certs in bold are most desirable, and holding more than 1 would be ideal].","Skills":"","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":130000.0000,"SalaryLow":120000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking to bring on a Senior IT Asset Management Lead to join the team sitting out of DC in support of a Federal client. The Asset Manager will be responsible for the following:... quality oversight and technical accountability within the Hardware Asset Management (HAM) and Software Asset Management (SAM) program across the Agency. This position provides hands-on technical expertise and guidance, ensures technical standards and best practices are followed. Oversees documentation quality and completeness, coordinate activities across task areas and provides specialized contribution to Roadmap for future state. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.?Oversee the full lifecycle management of hardware and software assets from procurement through disposal.?Manage ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes and capabilities.?Maintain asset management controls that support federal audit requirements and organizational compliance objectives. ?Manage hardware inventory including desktops, laptops, mobile devices, servers, networking equipment, and peripherals.?Ensure proper receiving, tagging, tracking, deployment, transfer, maintenance, and disposal of IT assets. ?Monitor software licensing compliance ?Mentor junior ITAM analysts and provide technical guidance to asset management personnelWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 15, 2026
Portland, OR
|
Desktop Support
|
Contract
|
$22 - $27 (hourly estimate)
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Overview:We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide hands-on technical support in an on-site environment, ensuring... seamless operation of IT systems and infrastructure. The ideal candidate brings a strong background in both Mac and Windows environments, along with experience in network security and compliance frameworks.Key Responsibilities:Provide end-user technical support across both Mac and Windows operating systemsDiagnose and resolve hardware and software issues, including laptop troubleshooting and maintenanceSupport and maintain network infrastructure components, including firewallsAssist with IT compliance initiatives, including documentation and evidence gathering for SOC 2 auditsCollaborate with internal teams to ensure consistent delivery of IT services within a shared services modelDocument technical issues, resolutions, and processes as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 03, 2026
West Palm Beach, FL
|
Project Manager
|
Contract-to-perm
|
$43 - $54 (hourly estimate)
{"JobID":537091,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.12,"Longitude":26.74,"Distance":null},"State":"Florida","Zip":"33405","ReferenceID":"FTL-49017685-e7fe-4507-b7a6-b449dedb2461","PostedDate":"\/Date(1780451150000)\/","Description":"We are seeking a mid-level IT Project Manager to support and drive execution across multiple active initiatives within a growing technology team. This individual will partner closely with a Senior Project Manager to help oversee projects that are already underway, ensuring timelines, deliverables, and cross-functional alignment remain on track. The current projects underway are centered around Call Center transformation. This is a highly collaborative role ideal for a project manager who thrives in a fast-paced environments and can effectively manage multiple workstreams simultaneously. Key ResponsibilitiesSupport the planning, execution, and delivery of multiple concurrent IT projectsPartner with a Senior Project Manager to manage timelines, milestones, and resource coordinationOversee ongoing initiatives, ensuring projects stay on schedule and within scopeFacilitate communication across stakeholders including IT, business teams, and vendorsTrack risks, issues, and dependencies and proactively drive resolutionMaintain project documentation, status reporting, and stakeholder updatesEnsure alignment between technical teams and business objectivesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Project Manager","City":"West Palm Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree 3?5 years of experience in IT project managementProven ability to manage multiple projects simultaneously in a fast-paced environmentStrong communication and stakeholder management skillsExperience working within structured project methodologies (Agile, Waterfall, or hybrid)","Skills":"Experience leading or supporting call center-related projects (CRM, AI, or customer experience initiatives)PMP certification or working toward certificationCareer progression from Business Analyst into Project ManagementExperience working alongside senior leadership or within structured PMO environments","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":54.0000,"SalaryLow":43.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking a mid-level IT Project Manager to support and drive execution across multiple active initiatives within a growing technology team. This individual will partner closely with a Senior... Project Manager to help oversee projects that are already underway, ensuring timelines, deliverables, and cross-functional alignment remain on track. The current projects underway are centered around Call Center transformation. This is a highly collaborative role ideal for a project manager who thrives in a fast-paced environments and can effectively manage multiple workstreams simultaneously. Key ResponsibilitiesSupport the planning, execution, and delivery of multiple concurrent IT projectsPartner with a Senior Project Manager to manage timelines, milestones, and resource coordinationOversee ongoing initiatives, ensuring projects stay on schedule and within scopeFacilitate communication across stakeholders including IT, business teams, and vendorsTrack risks, issues, and dependencies and proactively drive resolutionMaintain project documentation, status reporting, and stakeholder updatesEnsure alignment between technical teams and business objectivesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 08, 2026
San Antonio, TX
|
Technical Advisor
|
Contract
|
$64 - $80 (hourly estimate)
{"JobID":538785,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-98.5,"Longitude":29.45,"Distance":null},"State":"Texas","Zip":"78215","ReferenceID":"SAT-4de4381e-8c39-4d0d-8442-4cce592692f8","PostedDate":"\/Date(1780927565000)\/","Description":"Insight Global is seeking an experienced IT Workforce Assessment \u0026 Role Validation Consultant to support our client in evaluating the accuracy and effectiveness of current IT roles job descriptions. This consultant will conduct targeted role interviews, assess alignment between documented job descriptions and actual responsibilities, and identify opportunities to improve organizational efficiency and reduce compensation risk.This role is highly consultative, requiring strong analytical skills, stakeholder engagement, and the ability to translate findings into actionable recommendations.Conduct in-depth interviews across IT and business functions to understand day-to-day responsibilitiesEvaluate alignment between official job descriptions and actual work performedIdentify discrepancies that could lead to compensation misalignment, role ambiguity, or inefficienciesAssess whether documented skill requirements match real-world executionIdentify gaps between ?on-paper? qualifications and actual technical/functional capabilitiesHighlight risks related to under- or over-scoped rolesValidate role clarity and consistency across managers and teamsIdentify inconsistencies in how roles are defined, managed, and measuredEvaluate overlap, gaps, or redundancies in responsibilitiesProduce a structured findings report including:Role classification: ?Validated? vs. ?Misaligned?Detailed insights across three core categories:Job description vs. actual work alignmentSkillset accuracy and applicabilityRole scope clarity and managerial consistencyProvide recommended job description updates to better reflect actual responsibilities and expectationsPresent findings and recommendations to stakeholders in a clear, actionable formatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Workforce Strategy Consultant","City":"San Antonio","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 5+ years of experience in:Workforce consulting, HR consulting, or organizational designIT workforce planning, talent strategy, or role analysis* Proven experience conducting role assessments, job audits, or organizational reviews* Strong understanding of IT roles, skillsets, and operating models* Ability to synthesize qualitative interview data into structured insights* Excellent stakeholder engagement and communication skills","Skills":"* Experience in financial services or regulated environments* Familiarity with job architecture frameworks, competency models, or workforce planning tools* Experience supporting organizational transformation or workforce optimization initiatives","Industry":"Technical Advisor","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80.0000,"SalaryLow":64.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking an experienced IT Workforce Assessment & Role Validation Consultant to support our client in evaluating the accuracy and effectiveness of current IT roles job descriptions.... This consultant will conduct targeted role interviews, assess alignment between documented job descriptions and actual responsibilities, and identify opportunities to improve organizational efficiency and reduce compensation risk.This role is highly consultative, requiring strong analytical skills, stakeholder engagement, and the ability to translate findings into actionable recommendations.Conduct in-depth interviews across IT and business functions to understand day-to-day responsibilitiesEvaluate alignment between official job descriptions and actual work performedIdentify discrepancies that could lead to compensation misalignment, role ambiguity, or inefficienciesAssess whether documented skill requirements match real-world executionIdentify gaps between ?on-paper? qualifications and actual technical/functional capabilitiesHighlight risks related to under- or over-scoped rolesValidate role clarity and consistency across managers and teamsIdentify inconsistencies in how roles are defined, managed, and measuredEvaluate overlap, gaps, or redundancies in responsibilitiesProduce a structured findings report including:Role classification: ?Validated? vs. ?Misaligned?Detailed insights across three core categories:Job description vs. actual work alignmentSkillset accuracy and applicabilityRole scope clarity and managerial consistencyProvide recommended job description updates to better reflect actual responsibilities and expectationsPresent findings and recommendations to stakeholders in a clear, actionable formatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 26, 2026
Edmonton, AB
|
IT (DNU)
|
Contract
|
$54 - $68 (hourly estimate)
{"JobID":546246,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Alberta","Zip":"T6E 5","ReferenceID":"CAL-7682d206-0056-4b29-82a1-3a0de0b9e0d6","PostedDate":"\/Date(1782512099000)\/","Description":"Insight Global is looking for a Solution Delivery Manager (SDM) / Senior IT Project Manager to support a large construction company on an enterprise-wide HR systems transformation program. This will be an initial 6-month contract with a high likelihood of extension, based 5 days a week onsite in Edmonton, Alberta.The SDM will lead 3-4 workstreams within a highly complex program, owning scoping, planning, stakeholder alignment, and execution. This role sits within a broader portfolio (~23 initiatives) focused on HRIS and LMS integration, AI enablement, recruiting transformation, and enterprise reporting modernization. The ideal candidate is a strong delivery leader who can manage cross-functional dependencies and operate effectively in a fast-paced, evolving environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"SDM / IT Project Manager","City":"Edmonton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 10?15+ years of experience in project or program management, leading complex enterprise initiatives? 5+ years of experience working with HR systems or HR technology environments? Proven experience delivering multi-stream, cross-functional projects with high levels of complexity and interdependencies? Strong stakeholder management skills, with the ability to align teams across business and technical functions? Demonstrated experience in project planning, execution, and driving accountability across teams? Experience working within large-scale transformation or system implementation programs? Ability to operate in ambiguous environments and bring structure to complex initiatives","Skills":"? Experience with SAP SuccessFactors and/or LMS platforms such as Cornerstone? Exposure to system integrations, including HRIS, LMS, and enterprise reporting platforms? Experience supporting enterprise reporting or data transformation initiatives (e.g., Microsoft Fabric)? Exposure to AI-enabled initiatives or digital transformation programs? Experience supporting transformation initiatives within construction, industrial, or large enterprise environments","Industry":"IT (DNU)","Country":"Canada","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a Solution Delivery Manager (SDM) / Senior IT Project Manager to support a large construction company on an enterprise-wide HR systems transformation program. This will... be an initial 6-month contract with a high likelihood of extension, based 5 days a week onsite in Edmonton, Alberta.The SDM will lead 3-4 workstreams within a highly complex program, owning scoping, planning, stakeholder alignment, and execution. This role sits within a broader portfolio (~23 initiatives) focused on HRIS and LMS integration, AI enablement, recruiting transformation, and enterprise reporting modernization. The ideal candidate is a strong delivery leader who can manage cross-functional dependencies and operate effectively in a fast-paced, evolving environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 05, 2024
Augusta, GA
|
Computer Engineering
|
Perm
|
$90k - $120k (estimate)
{"JobID":343157,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-81.9682727272727,"Longitude":33.4656363636364,"Distance":null},"State":"Georgia","Zip":"30906","ReferenceID":"GSP-4babccfe-62ad-460d-9eca-ca22e6a61dc3","PostedDate":"\/Date(1709658990000)\/","Description":"Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various industrial IT equipment, troubleshooting issues as needed, troubleshooting \u0026 developing HMI\u0027s \u0026 PLC\u0027s, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Industrial IT Specialist","City":"Augusta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree in Computer Science or equivalent (open to Associate\u0027s with more experience)4-10 years of related experience 2+ years experience with Manufacturing Execution System (MES) Developing PLC\u0027s and HMI\u0027s Managing HMI Applications (WonderWare)","Skills":"Experience with specific MES System Aveva PI or Aspen InfoPlus.21Knowledge of network connectivity, integration, configuration, and protocols","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":90000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various... industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Nov 25, 2025
Livonia, MI
|
Desktop Support
|
Contract
|
$30 - $37 (hourly estimate)
{"JobID":470828,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-83.37,"Longitude":42.39,"Distance":null},"State":"Michigan","Zip":"48150","ReferenceID":"MIC-9e476b79-0365-45e9-ae63-2732671c3cd1","PostedDate":"\/Date(1764074999000)\/","Description":"Day-to-Day Insight Global is looking for a Plant IT Engineer to join the team at an automotive customer located in Metro Detroit. This team is responsible for providing technical support for both hardware and software within the company\u0027s manufacturing plant on a 5x24 basis. As the Plant IT Engineer you will be implementing, maintaining and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness. The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the company\u0027s process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. You\u0027ll provide technical support for both IT applications and infrastructure while also focusing on the integration and long term maintenance of the production scheduling execution systems in an assembly setting. This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential. This individual must be able to work flexible hours to support a multi-shift operation and requires a rotating schedule- may include days, nights and/or weekends. Compensation: $35/hr to $43/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Plant IT Engineer","City":"Livonia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must-haves ? 3+ years of experience in a technical support or end user support role ? IT application and infrastructure support experience ? Experience working in plant, manufacturing, or industrial environment is preferred? College degree w/strong help desk background is okay ? Strong troubleshooting experience with hardware, software, \u0026 networking ? Experience working Windows Servers? Experience with Microsoft Office 365? Strong soft skillseto Driven mindseto Honest Reliable","Skills":"? Experience with PowerShell scripting or any scripting experience ? Software engineering experience? Plant, Manufacturing, or Industrial environment experience ? Experience with Linux servers4-year degree preferred","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Day-to-Day Insight Global is looking for a Plant IT Engineer to join the team at an automotive customer located in Metro Detroit. This team is responsible for providing technical support for both... hardware and software within the company's manufacturing plant on a 5x24 basis. As the Plant IT Engineer you will be implementing, maintaining and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness. The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the company's process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. You'll provide technical support for both IT applications and infrastructure while also focusing on the integration and long term maintenance of the production scheduling execution systems in an assembly setting. This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential. This individual must be able to work flexible hours to support a multi-shift operation and requires a rotating schedule- may include days, nights and/or weekends. Compensation: $35/hr to $43/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jul 30, 2026
Norfolk, VA
|
Computer Engineering
|
Contract
|
$25 - $31 (hourly estimate)
{"JobID":558485,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-76.28,"Longitude":36.84,"Distance":null},"State":"Virginia","Zip":"23511","ReferenceID":"NOR-567004e1-4696-47b9-aba1-2a8ca05d3632","PostedDate":"\/Date(1785430521000)\/","Description":"Insight Global is looking for a secret cleared IT Specialist to join one of our large federal clients in Norfolk, VA. Responsibilities will include but are not limited to:Provide Tier 1/Tier 2 technical support for hardware, software, network, and system issues.Troubleshoot, diagnose, and resolve end-user technical problems.Document incidents, solutions, and system procedures.Support system installations, upgrades, migrations, and maintenance activities.Maintain security, system integrity, and business continuity standards.Collaborate with IT teams to resolve escalated issues and improve service delivery.Assist users with technical questions, account access, and application support.Stay current on new technologies and IT support best practices.Compensation:$26.04/hr to $31.12/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Secret IT Specialist Mid","City":"Norfolk","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 4 years of experience in IT ? Active DoD Security Clearance ? IAT Level II Certification (Sec+) ? High School Diploma","Skills":"CCNA (Certified Cisco Network Associate)","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":31.1200,"SalaryLow":24.8960,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a secret cleared IT Specialist to join one of our large federal clients in Norfolk, VA. Responsibilities will include but are not limited to:Provide Tier 1/Tier 2... technical support for hardware, software, network, and system issues.Troubleshoot, diagnose, and resolve end-user technical problems.Document incidents, solutions, and system procedures.Support system installations, upgrades, migrations, and maintenance activities.Maintain security, system integrity, and business continuity standards.Collaborate with IT teams to resolve escalated issues and improve service delivery.Assist users with technical questions, account access, and application support.Stay current on new technologies and IT support best practices.Compensation:$26.04/hr to $31.12/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 03, 2026
Jersey City, NJ
|
Project Manager
|
Contract
|
$60 - $75 (hourly estimate)
{"JobID":559733,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.0479,"Longitude":40.7227,"Distance":null},"State":"New Jersey","Zip":"07302","ReferenceID":"NYC-5d8f8f19-a0d7-43d3-a4b6-c6240b85be91","PostedDate":"\/Date(1785792664000)\/","Description":"Insight Global is seeking an experienced Senior IT Project Manager to lead and deliver complex, enterprise-scale technology initiatives supporting the bank\u0027s digital transformation, cloud modernization, infrastructure, data, and application development programs. This individual will partner with business stakeholders, technology leaders, engineering teams, and vendors to ensure successful execution of strategic initiatives that drive operational efficiency, modernization, scalability, and innovation across the organization. The ideal candidate possesses a strong background managing large technology programs within highly regulated financial services environments and can effectively bridge communication between technical and business teams while driving execution across multiple workstreams.Key Responsibilities?Lead end-to-end delivery of complex IT initiatives across infrastructure, cloud, application development, data, and platform modernization efforts.?Manage project scope, schedule, budget, risks, dependencies, and resource plans while ensuring alignment with business objectives.?Develop and maintain detailed project plans, roadmaps, status reports, executive presentations, and governance documentation.?Facilitate collaboration across cross-functional teams including engineering, architecture, cybersecurity, operations, product, and business stakeholders.?Drive Agile and Scrum delivery methodologies based on project requirements.?Identify and mitigate risks, issues, and blockers while proactively escalating concerns to leadership.?Establish project governance structures and ensure adherence to enterprise PMO standards.?Coordinate vendor management activities, contract deliverables, and third-party dependencies.?Partner with senior leadership and executive stakeholders to communicate project status, business impacts, and strategic recommendations.?Manage multiple concurrent projects and workstreams within a fast-paced enterprise environment.?Drive continuous improvement initiatives to improve delivery effectiveness, reporting, and operational efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior IT Project Manager","City":"Jersey City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?8+ years of IT Project Management experience delivering enterprise technology solutions.?Strong understanding of SDLC methodologies including Agile and Scrum.?Experience managing enterprise infrastructure, cloud migration, application modernization, or digital transformation programs.?Financial management experience including budget forecasting and resource planning.?Experience creating and presenting project updates to senior leadership and executive stakeholders.?Experience using Jira for project management.","Skills":"?Project Management Professional (PMP) certification.?Scrum Master or Agile certifications.?Experience within financial services, banking, capital markets, or other regulated industries.?Experience supporting cloud transformation initiatives within Azure and/or AWS environments.","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75.0000,"SalaryLow":60.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking an experienced Senior IT Project Manager to lead and deliver complex, enterprise-scale technology initiatives supporting the bank's digital transformation, cloud... modernization, infrastructure, data, and application development programs. This individual will partner with business stakeholders, technology leaders, engineering teams, and vendors to ensure successful execution of strategic initiatives that drive operational efficiency, modernization, scalability, and innovation across the organization. The ideal candidate possesses a strong background managing large technology programs within highly regulated financial services environments and can effectively bridge communication between technical and business teams while driving execution across multiple workstreams.Key Responsibilities?Lead end-to-end delivery of complex IT initiatives across infrastructure, cloud, application development, data, and platform modernization efforts.?Manage project scope, schedule, budget, risks, dependencies, and resource plans while ensuring alignment with business objectives.?Develop and maintain detailed project plans, roadmaps, status reports, executive presentations, and governance documentation.?Facilitate collaboration across cross-functional teams including engineering, architecture, cybersecurity, operations, product, and business stakeholders.?Drive Agile and Scrum delivery methodologies based on project requirements.?Identify and mitigate risks, issues, and blockers while proactively escalating concerns to leadership.?Establish project governance structures and ensure adherence to enterprise PMO standards.?Coordinate vendor management activities, contract deliverables, and third-party dependencies.?Partner with senior leadership and executive stakeholders to communicate project status, business impacts, and strategic recommendations.?Manage multiple concurrent projects and workstreams within a fast-paced enterprise environment.?Drive continuous improvement initiatives to improve delivery effectiveness, reporting, and operational efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jul 27, 2026
Frisco, TX
|
Customer Service
|
Contract,Perm Possible
|
$14 - $18 (hourly estimate)
{"JobID":557171,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-96.81,"Longitude":33.14,"Distance":null},"State":"Texas","Zip":"75034","ReferenceID":"SEA-5c9d50bc-9c6d-4938-bc5e-87ce0a10a5b0","PostedDate":"\/Date(1785195844000)\/","Description":"We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion. Key Responsibilities:? Provide Tier 2 technical support primarily via phone support (with some chat support)? Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems? Support retail hardware devices (mobility tools used for sales and inventory operations)? Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions? Triage and resolve issues escalated from Tier 1 or automation tools? Accurately document all interactions and maintain ticketing compliance within ServiceNow? Collaborate with cross-functional teams to resolve complex or recurring technical issues? Leverage internal knowledge bases and AI tools to identify solutions and improve efficiency? High-volume environment (~700?800 contacts/day on weekdays)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Support Specialist (Frisco)","City":"Frisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"0?2 years of experience in IT support, service desk, or customer-facing technical role? Strong customer service and communication skills (critical requirement)? Ability to troubleshoot technical issues and think critically to resolve complex problems? Experience with or exposure to ticketing systems (ServiceNow preferred, not required)? Ability to navigate multiple systems and learn new tools quickly? Strong collaboration skills and ability to work across teamsAdaptability in a fast-changing, AI-enhanced environment","Skills":"Basic understanding of network troubleshooting concepts and user access management and authentication (MFA)? Experience with ServiceNow or similar ticketing platforms? Familiarity with remote support tools or virtual desktop environments? Exposure to AI tools or technology-assisted support environments? Certifications (CompTIA A+, Network+, ITIL, etc.) are a plus but not required? Bachelor?s degree in IT, Computer Science, or related field preferred but not required","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are... not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion. Key Responsibilities:? Provide Tier 2 technical support primarily via phone support (with some chat support)? Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems? Support retail hardware devices (mobility tools used for sales and inventory operations)? Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions? Triage and resolve issues escalated from Tier 1 or automation tools? Accurately document all interactions and maintain ticketing compliance within ServiceNow? Collaborate with cross-functional teams to resolve complex or recurring technical issues? Leverage internal knowledge bases and AI tools to identify solutions and improve efficiency? High-volume environment (~700?800 contacts/day on weekdays)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.