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Manage the full lifecycle of IT vendors, including contract negotiation, renewals, compliance, and termination.Lead strategic purchasing efforts with major enterprise software, hardware, and telecom... More vendors.Negotiate and manage complex contracts, licensing agreements, and service terms to mitigate risk and optimize cost.Oversee software and hardware license management, ensuring compliance and value realization.Act as the primary point of contact for vendor audits, including preparation, response coordination, and resolution.Monitor vendor performance and escalate issues as needed to ensure contractual and service-level obligations are met.Partner closely with IT, Finance, Legal, and Procurement to ensure financial oversight and contract alignment.Provide ongoing reporting and insights related to vendor spend, contract risk, and optimization opportunities.Salary 100kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OverviewOur client is seeking an IT Procurement Specialist to support day-to-day procurement operations for IT equipment and services. This individual will be responsible for managing procurement... More requests through internal systems, ensuring accurate data transfer between platforms, and resolving issues throughout the procurement lifecycle.This is a highly process-driven role ideal for someone who is detail-oriented, organized, and comfortable working across ticketing and ERP systems.Key ResponsibilitiesProcess procurement, transfer, and equipment return requests within a JIRA ticketing systemTransfer procurement data from JIRA into SAP ByDesign workflows to initiate purchasing activitiesMonitor and update procurement requests, ensuring all tickets remain accurate and up to dateIdentify and resolve issues throughout the procurement process to prevent delays or errorsServe as a liaison between internal teams to ensure smooth execution of procurement activitiesMaintain accurate documentation and records across systemsEquipment & Procurement ScopeThis role will support procurement for a wide range of IT and operational equipment, including:Computers, laptops, and peripheralsNVRs, cameras, and security systemsGate and access control systemsSoftware licensesCell phones and SIM cardsPrintersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT project manager is responsible for leading a project focused on getting their IT Infrastructure environment CMMC certified. They are also responsible for project Planning, Execution, ... More Delivery, Transfer to Operate and Closure. He/She works together with IT Architects to design the technical solution for the service to deploy to then then coordinate the project technical tasks and teams while respecting planning, cost and quality-Manages projects by using the SAFRAN?s ITS methodology;-Drives the management of Non Standard Requests from Business Focals and functional domains;-Organizes, along with other service centers management, the technical teams to propose a solution and along with the associated budget (Workload and CAPEX/OPEX) to answer customer needs;-Submits project/requests proposals to management for validation;-Defines and implements his/her own project dashboards;-Is responsible and accountable for project budgets, planning and quality;-Ensures and controls project deliverables are compliance with customer and management expectations and specifications;-Manages and Controls contractual commitments of suppliers in the scope of projects;-Leads the technical deployment of project solutions and their hand over to Support/RUN teams (TTO ? transfer to operate)-Manages communication to project team and stakeholders;-Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture; -Regular, predictable attendance is required;We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Service Delivery Supervisor is a critical leadership role within the IT organization, responsible for overseeing the delivery of high-quality IT services and support to end users across... More multiple locations. This position manages service support and delivery processes, leads a team of IT professionals, and acts as a key liaison between IT and business stakeholders. The role requires strong leadership, advanced technical skills, and a passion for service improvement, with a focus on operational excellence, customer satisfaction, and continuous process enhancement. This is a hybrid position based out of our Washington, DC office.Key Responsibilities: Service Leadership & Team Management ? Lead, coach, and mentor IT Service Delivery teams, specifically IT Specialists in the AMERS region.? Assist in setting & supporting the direction and culture of the Service Delivery team. manage performance expectations and conduct regular one-on-ones and coaching sessions.? Oversee onboarding/offboarding, training, and professional development for IT staff.? Act as the escalation point for major incidents and sensitive issues, ensuring effective resolution and communication.? Foster a collaborative environment, working with multinational teams across time zones. Service Delivery & Operational Excellence ? Maintain high-performing service support functions (tier 1, tier 2, VIP support) across offices.? Own and manage Incident, Request, and Escalation processes, ensuring SLAs and KPIs are met across the Service Delivery team.? Drive operational excellence in incident, problem, and request management, following ITIL-based processes.? Monitor dashboards and service tickets to ensure timely and quality resolution.? Lead service review meetings, focusing on performance, service improvements, and quality assurance.? Champion service and support in projects, minimizing service impact and ensuring alignment with business needs.? Coordinate ITSM presence for on-site events and manage IT Health Check programs.? Assist in establishing standards (and adherence) on how Tier 2 Service Delivery operates regardless of location? Ensure a Tier 2 Office IT readiness program exists, effective, is adhered to and is reviewed as part of continuous improvement. Goal being an excellent end-user experience across our offices. Technical Oversight & Continuous Improvement ? Oversee the deployment, maintenance, and security of hardware and software (Windows, Mac, mobile, virtual environments).? Ensure patching, anti-virus, and backup processes are conducted promptly and effectively.? Ability to oversee and support zero-touch device deployment strategies using Microsoft Intune, ensuring standardized, secure, and scalable laptop provisioning across the organization.? Develop and maintain knowledge articles, drive knowledge sharing, and support quality assurance initiatives.? Analyze and recommend system and process improvements, leveraging ITIL, Six Sigma, or LEAN methodologies.? Work with internal and third-party teams to protect and improve IT services.? Manage Entra ID (Active Directory) and user settings as needed. Stakeholder Engagement & Communication ? Act as an ambassador for IT, building relationships with other departments and ensuring effective communication on IT matters.? Provide excellent customer service, especially to executive-level clients and VIPs.? Arrange and support meeting room technology, ensuring high availability and user training.? Coordinate project actions with IT leadership, vendors, and clients. Salary: 120-160kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Entry Level IT Support Technician (Level 1) to work onsite with one of our largest clients, headquartered in Hudson, OH. In this role, you?ll support a large, nationwide... More organization and gain real-world IT experience in a fast paced environment.Responsibilities:?Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locations?Provide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issues?Set up, image, deploy, and replace end user hardware?Escalate more complex issues to higher-level IT teams when needed?Deliver a positive, customer focused support experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job SummaryThe IT Project Coordinator provides administrative, coordination, and project tracking support to IT Project Managers and Program Managers across the project lifecycle. This role ensures... More project activities, documentation, schedules, and communications are well organized, accurate, and completed on time. The IT Project Coordinator plays a critical role in enabling effective project execution by reducing administrative burden and improving communication, data quality, and follow through.Key Responsibilities? Support IT Project Managers with day to day project coordination, including planning, execution, and closeout activities? Track and manage project action items, milestones, deliverables, and dependencies, ensuring updates are documented and communicated? Prepare, update, and maintain project documentation, including schedules, meeting notes, status reports, logs, and trackers? Coordinate and schedule project meetings and governance forums, including agenda preparation, meeting logistics, and follow up actions? Assist with project reporting and data accuracy in project management and portfolio tracking tools? Support compliance with IT project delivery standards, governance, and stage gate requirements by tracking required artifacts and approvals? Act as a communication liaison among project team members to support alignment, issue visibility, and timely follow ups? Assist with onboarding, documentation management, and general project administration as assignedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Technician to work in New Burn, NC! This person will be responsible for deploying and maintaining technology crucial to the success of the business. This... More person must demonstrate proved success in customer support in a fast-paced environment. They will be looking for challenging opportunity and bring a diverse skillset to a team of highly motivated professionals who are passionate about operational excellence.Daily Responsibilities/Expectations: Desktop Support?Orchestrating the seamless deployment of IT assets to end users (laptops, desktops, RF equipment, etc.).?Working in cross-functional teams to continuously improve and streamline IT processes.?Managing copier/printer assets and ensuring proper deployment and operation.?Managing billing and leasing for IT assets and telecommunications.?Working with third parties to provide support for IT assets from procurement to disposal.?Provide mobile device management and administration support.?Provide front line support for end user trouble ticket resolution.?Ensure compliance with GPG Desktop standard procedures and policies.Project Related Work?Implement and collaborate on new IT projects.?Adhere to project schedules and provide updates to IT management to assist with project completion in a timely manner.PR: $26-$32/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OverviewWe are seeking an IT Field Support Specialist to provide technical support for various jobsites and support in office. This role requires strong troubleshooting skills, excellent... More communication, and the ability to work independently while traveling frequently.Key ResponsibilitiesProvide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.Support Microsoft Office 365, SharePoint, and OneDrive.Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.Configure and deploy jobsite networking equipment and computers.Deliver excellent customer service to internal teams and project staff.Work independently and proactively seek solutions or escalate issues when needed. Benefits & PerksPaid overtime during contract period.Gas reimbursement at $0.70/mile (vehicle provided if travel exceeds $1,500 miles a month).Growth opportunities and continuing education support.Hourly pay is dependent on years of experience - starting at 30/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for an IT Business Analyst for one of our top utility clients. We strive to be the preferred and trusted provider of the energy our customers need. To deliver that energy, we... More need a skilled and dedicated project delivery team. We?re searching for a qualified systems/business analyst excited to learn and contribute to an experienced project delivery team to help us maintain our position as an industry leader. The ideal candidate will have a solid business analyst base with experience interfacing with end users. Knowledge of end user services is a plus (laptops, printers, end user tools, such as Copilot). Looking for someone with skills, smarts, ability to learn, proactive, and positive attitude to take advantage of this awesome opportunity.Responsibilities?Work in a team environment to support the analysis, design, and rollout of new hardware and technologies.?Elicit, analyze, and document business requirements to drive effective problem resolution?Acts as communication liaison between multiple business stakeholders and IT team?Experience creating test scenarios/scripts to validate requirements and provide traceability from requirements to validated results?Provide task-level status to project manager and team as neededEEO Language:We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Handler will provide friendly, efficient technical support to end users across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and... More resolving a wide range of IT issues while delivering a high-quality customer experience. The ideal candidate is technically curious, service-oriented, and comfortable managing multiple requests simultaneously in a fast-paced environment.ResponsibilitiesProvide first- and second-level technical support to users via phone, chat, and emailDiagnose, troubleshoot, and resolve hardware, software, and basic network issuesAccurately document issues, resolutions, and follow-up actions in the ticketing systemManage and prioritize multiple support requests at once while meeting service expectationsEscalate complex or unresolved issues as needed while maintaining ownership of the ticketCommunicate clearly and professionally with users, setting expectations and providing updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less