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The IT Support Technician will provide essential IT support for both lab and office environments. This role involves managing and maintaining hardware and software, offering technical support to... More employees, and ensuring the smooth operation of lab equipment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff.Key Responsibilities:1. On-site Lab Support:? Install, configure, and maintain lab equipment, including computers, peripherals, and specialized lab instruments.? Troubleshoot and repair hardware issues, replacing faulty components as necessary.? Perform regular preventive maintenance and updates on lab hardware.? Collaborate with lab staff to understand equipment needs and provide technical solutions.? Document and track hardware configurations, maintenance activities, and any issues encountered.? Ensure compliance with safety regulations and guidelines specific to the lab environment.2. End User Support:? Provide technical support to office and remote employees for hardware and software issues.? Set up and configure workstations, printers, and other office equipment.? Assist with software installations, updates, and troubleshooting.? Manage user accounts, permissions, and passwords.? Educate employees on best practices for using technology and data security.? Document support requests and resolutions to maintain a knowledge base.? Onboarding/Offboarding of new and terminated users.3. General Responsibilities:? Maintain an inventory of hardware and software, ensuring that replacement parts and equipment are available as needed.? Assist with the implementation of IT projects and initiatives.? Collaborate with other IT team members and departments to address technology needs and issues.? Provide training and guidance to employees on new technologies or software.? Ensure all IT support activities align with company policies and procedures.? Ability to travel to other U.S. sites and support offsite meetings and retreats.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced IT Project Manager?to lead the delivery and coordination of complex technology initiatives supporting Capital Markets Financial Resource Management and Global... More Markets Financing. This role is responsible for ensuring solutions are delivered on time, within budget, and aligned to business needs?through strong stakeholder management, risk management, Agile delivery practices, and end-to-end project execution.Work EnvironmentThis position follows a hybrid work model, requiring onsite presence five times per month?(once per week, plus the last Friday of each month). The role sits within a Global Markets Group shared services PMO?and supports a diverse portfolio of initiatives, including business deliverables, application and tool upgrades, and infrastructure projects.The Project Manager will oversee 3?4 small to large initiatives concurrently, making strong organizational skills, proactive communication, and the ability to manage competing priorities essential. Project domains may include funding technology, collateral and liquidity platforms, and source and user allocation systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Director of IT Service Delivery, for a full-time opportunity with a Managed IT Services Provider in the Wayne, PA area. This person will Direct 6 Service Desk pods... More (approximately 6-20 resources per pod), along with an off-shore L1 team that support a wide array of clients. This Director will continue to improve on processes and procedures for the Service Desk, and will also build relationships with clients directly. They will own the execution and continuous improvement of IT service delivery across client environments, ensuring services are delivered consistently, efficiently, and in alignment with service level agreements (SLAs), KPIs, and contractual commitments. Additionally, this Director will monitor service performance metrics and operational data to proactively identify risks, recurring issues, and service gaps. Occasional travel to client sites and other offices will be part of this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT project manager is responsible for leading a project focused on getting their IT Infrastructure environment CMMC certified. They are also responsible for project Planning, Execution, ... More Delivery, Transfer to Operate and Closure. He/She works together with IT Architects to design the technical solution for the service to deploy to then then coordinate the project technical tasks and teams while respecting planning, cost and quality-Manages projects by using the SAFRAN?s ITS methodology;-Drives the management of Non Standard Requests from Business Focals and functional domains;-Organizes, along with other service centers management, the technical teams to propose a solution and along with the associated budget (Workload and CAPEX/OPEX) to answer customer needs;-Submits project/requests proposals to management for validation;-Defines and implements his/her own project dashboards;-Is responsible and accountable for project budgets, planning and quality;-Ensures and controls project deliverables are compliance with customer and management expectations and specifications;-Manages and Controls contractual commitments of suppliers in the scope of projects;-Leads the technical deployment of project solutions and their hand over to Support/RUN teams (TTO ? transfer to operate)-Manages communication to project team and stakeholders;-Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture; -Regular, predictable attendance is required;We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution... More Program. This is a large scale, complex IT modernization project with high visibility in the State of Michigan?s IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Department of Technology, Management & Budget (DTMB) Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer. $50/hr to $53/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... More devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's retail clients is looking for an IT Project Administrator who will support the Data Analytics and Reporting Operations Manager by providing essential project administrative,... More coordination, and organizational support across multiple initiatives. This role supports delivery in a Microsoft centric, Azure DevOps?enabled environment, with exposure to data and reporting workstreams.Key Responsibilities??Maintain and update project documentation, records, and reports across multiple concurrent projects?Assist in preparing project plans, schedules, and resource tracking?Track progress against milestones and provide regular project status updates?Identify and track project risks, issues, and dependencies, escalating as needed to the Operations Manager?Support compliance with team policies, standards, and procedures?Support coordination of work using Azure DevOps, including: oUpdating and maintaining work items (Epics, Features, User Stories, Tasks, Bugs)oTracking work item status, assignments, and due datesoMonitoring blocked or at risk items and flagging issues to leadership?Assist with backlog organization, intake tracking, and administrative support for Agile or hybrid delivery processes?Maintain project documentation and artifacts in SharePoint, ensuring accuracy and accessibility?Support basic reporting and data validation activities related to project delivery and operational metricsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OverviewWe are seeking an IT Field Support Specialist to provide technical support for various jobsites and support in office. This role requires strong troubleshooting skills, excellent... More communication, and the ability to work independently while traveling frequently.Key ResponsibilitiesProvide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.Support Microsoft Office 365, SharePoint, and OneDrive.Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.Configure and deploy jobsite networking equipment and computers.Deliver excellent customer service to internal teams and project staff.Work independently and proactively seek solutions or escalate issues when needed. Benefits & PerksPaid overtime during contract period.Gas reimbursement at $0.70/mile (vehicle provided if travel exceeds $1,500 miles a month).Growth opportunities and continuing education support.Hourly pay is dependent on years of experience - starting at 30/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for an IT Business Analyst for one of our top utility clients. We strive to be the preferred and trusted provider of the energy our customers need. To deliver that energy, we... More need a skilled and dedicated project delivery team. We?re searching for a qualified systems/business analyst excited to learn and contribute to an experienced project delivery team to help us maintain our position as an industry leader. The ideal candidate will have a solid business analyst base with experience interfacing with end users. Knowledge of end user services is a plus (laptops, printers, end user tools, such as Copilot). Looking for someone with skills, smarts, ability to learn, proactive, and positive attitude to take advantage of this awesome opportunity.Responsibilities?Work in a team environment to support the analysis, design, and rollout of new hardware and technologies.?Elicit, analyze, and document business requirements to drive effective problem resolution?Acts as communication liaison between multiple business stakeholders and IT team?Experience creating test scenarios/scripts to validate requirements and provide traceability from requirements to validated results?Provide task-level status to project manager and team as neededEEO Language:We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Handler will provide friendly, efficient technical support to end users across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and... More resolving a wide range of IT issues while delivering a high-quality customer experience. The ideal candidate is technically curious, service-oriented, and comfortable managing multiple requests simultaneously in a fast-paced environment.ResponsibilitiesProvide first- and second-level technical support to users via phone, chat, and emailDiagnose, troubleshoot, and resolve hardware, software, and basic network issuesAccurately document issues, resolutions, and follow-up actions in the ticketing systemManage and prioritize multiple support requests at once while meeting service expectationsEscalate complex or unresolved issues as needed while maintaining ownership of the ticketCommunicate clearly and professionally with users, setting expectations and providing updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less