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A large software company is seeking a remote IT Service Desk Analyst. They will provide remote IT support to approximately 4000 internal employees. They will be responsible for troubleshooting,... More repair and configuration of desktops/laptops (mostly windows based with a few Apple related), printers, and mobile devices as well as handle support related issues with Internet browsers, wireless connectivity, VPN, enterprise applications, password and other similar items experienced in a corporate environment. Must be able to work some holidays.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Project Manager is responsible for delivering large matrixed environment This role blends program and project management and delivery, coaching and development of team members, and financial and... More business acumen. The Project Manager will oversee, on an annual basis, a combination of one or more programs with multiple project tracks, and multiple medium to large-scale digital projects across web and mobile applications. Programs may also include tracks outside of software delivery.The pay rate range for this role is 70/hr - 76/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives... More escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before the incident or issue transfer of responsibility. Upon the transfer of incident responsibility, the Service Desk Administrator is expected to provide an advanced skillset and resolution procedures with sensitivity to severity and priority. If there is a need for assistance, it is likely to escalate to IT Operations, which would involve a warm transfer of responsibility or partnership with IT Operations to close the incident. The Service Desk Administrator is expected to collaborate with IT Operations as needed to generate root cause analysis for any severity two or 3-level incidents. Customer service and support of all Analyst and Administrator Information Technology and Operational Technology functions. Identifies, diagnoses, and resolves Analyst and Administrator problems for users of the personal computer software, hardware, enterprise network, the Internet, and new computer technology in a Service Desk environment; communicates solutions to end-users.Familiarity with OT systems and infrastructure provides one-on-one end-user problem resolution for Service Desk incidents, requests, and changes. Diagnoses and resolves end-user network printer problems, application, PC hardware problems, e-mail, Internet, VPN, and local-area network access issues. Coordinates timely repair of computer, server, or network equipment. This includes working with various vendors. May be responsible for tracking and maintaining inventory as well as shipping and receiving. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Helps install local area network cabling systems and equipment such as network interface cards, switches, and firewalls. Assists Analysts and IT Operations Technicians as needed. This may include defining and documenting processes and procedures as well as maintaining a knowledge base for both customers and internal support staff.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Under the supervision of the IT Support Manager, the IT Support Analyst will provide front line primary technical support to end users on various technical issues and problems relating to hardware,... More software, and peripherals. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. The IT Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating... More content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior IT Manager - Security Operations will report directly to the Director of Information Security and provide the vision and strategic direction for building and running Reynolds Consumer... More Products new stand-alone Continuous Monitoring, Vulnerability Management, Threat Intelligence, and Incident Response programs. The role will have full accountability for management of the related architecture, processes, technologies, and service providers relationships, while partnering with business unit and other functional stakeholders. The Cyber Defense service will be developed with adherence to client policies, relevant industry frameworks, regulatory, compliance, and operational performance requirements. We embrace and accept individual experiences and backgrounds to achieve a diverse and inclusive workplace.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking for an IT Product Analyst in the insurance space. This individual will be working on a team of 4 production analysts the team uses workload automation software... More to manage, schedule, and optimize the execution of business processes, transactions, and workflows to increase efficiency, reduce manual intervention, and reduce errors and delays in end-to-end processes. Serve as a point of contact to create a positive customer support experience and build rapport and trust with business partners and application teams.Essential functions include using workload automation software, build and validate job flows, calendar requirements, and scheduling criteria across all platforms. Confirm automated jobs and schedules comply with established standards, are efficient, and meet processing requirements. Assist application teams and business partners in in defining automation requirements and task scheduling activities to ensure batch schedules are properly configured and optimized. Provide quality control and testing services during the development of new task scheduling. Monitor and analyze business requirements, procedures, and problems to recommend or implement changes and improvements to workload automation jobs and schedules. Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing. Engage with the appropriate support teams and/or coordinate resolution of issues and incidents. Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Assist in the creation and maintenance of departmental procedures, best practices, and standards. Identify and recommend enhancements to improve the productivity of the operations and task scheduling areas. Work with vendors and third parties to troubleshoot and resolve issues as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An Insight Global client is currently looking for an IT Technical Support Engineer to join their team. This individual will be the liaison between the business and the customers to help support their... More needs. This individual will provide technical support across multiple platforms including PC. Printers, mobile, chrome books, and desktops. This person will provide support for both hardware and software with the customers. This position will pay an hourly rate of 20-28/hour depending on expertise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Technology Support Analyst will work with local and remote IT support teams. The Technology support Analyst maintains all desktop hardware, printers, and desktop software. The Technical Support... More Analyst's responsibilities will be to provide computer support for the printers, desktop hardware and other PC applications. Support duties include troubleshooting printers, copiers, computers / PCs, remote phone support and desktop software.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day-to-Day: Insight Global is seeking a IT Technical Project Manager to help in support of a Windows migration for a company based out of Bismarck, North Dakota. This resource will be leading the... More migration process from Windows 10 to Windows 11. The end of life for Windows 10 is October of 2025, and this resource will help in transitioning 2,000 deceives to Windows 11. Creating the image for Windows 11, testing the hardware, running application compatibility testing, as well as setting up Intune for Windows device management. Ideally this resource will have 3-5 years of IT Project Management experience with leading a team to successfully complete a migration.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less