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Jun 03, 2024

Detroit, MI

|

Help Desk

|

Perm

|

$61k - $92k (estimate)

{"JobID":360741,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-83.0836363636364,"Longitude":42.4011818181818,"Distance":null},"State":"Michigan","Zip":"48226","ReferenceID":"CLV-708750","PostedDate":"\/Date(1717402582000)\/","Description":"Day to Day:Insight Global is seeking an onsite IT Support Specialist for one of our largest clients in Detroit, MI. Our client is looking for this person to provide support for personal computers and peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components and assistance of end-users in the proper use of hardware and software. On a day to day this person will be responsible for the assembly, optimization and placement of personal computers, printers, and other computer-related equipment. Other responsibilities include the entry and maintenance of records in the appropriate Firm IT system(s) used to track technology assets. An additional requirement includes helping set up and support Conference rooms and assist customers with their scheduled meetings. They will be required to assist the Firm AV engineering team with AV/VC and device testing when necessary. The team is looking for someone with a great personality, a critical thinker, someone who is self-motivated, can handle a fast-paced environment and can come in and hit the ground running.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Office Support Specialist","City":"Detroit","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves: 2-4+ years of IT troubleshooting \u0026 end-user support.Bachelors degree, preferably in Computer Science or Information Technology.Knowledge of personal computers hardware, operating systems, application software, AV equipment and printers.Experience with end user support specifically within Microsoft 365.Experience with a ticketing system (ServiceNow plus)","Skills":"Plusses:Experience in a Legal or Professional services environment.","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":91800.0000,"SalaryLow":61200.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:Insight Global is seeking an onsite IT Support Specialist for one of our largest clients in Detroit, MI. Our client is looking for this person to provide support for personal computers and... peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components and assistance of end-users in the proper use of hardware and software. On a day to day this person will be responsible for the assembly, optimization and placement of personal computers, printers, and other computer-related equipment. Other responsibilities include the entry and maintenance of records in the appropriate Firm IT system(s) used to track technology assets. An additional requirement includes helping set up and support Conference rooms and assist customers with their scheduled meetings. They will be required to assist the Firm AV engineering team with AV/VC and device testing when necessary. The team is looking for someone with a great personality, a critical thinker, someone who is self-motivated, can handle a fast-paced environment and can come in and hit the ground running.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 30, 2024

Spring, TX

|

Audit

|

Perm

|

$84k - $126k (estimate)

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An employer in the Woodlands, TX area is seeking a Senior IT Auditor to join their team. This person is responsible for developing, planning, and executing audit programs, with guidance from audit... management. This includes documenting and communicating risks; providing input on control issues; recommending process changes; and monitoring corrective actions for improving the existing practices of the organization. They will also assist audit management with the performance of continuous audit monitoring activities in the IT area throughout the year. Must be local and willing to report onsite to The Woodlands, Tx. 5 days/week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 22, 2024

Pasadena, TX

|

Managerial / Professional

|

Perm

|

$132k - $198k (estimate)

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This IT Architecture Manager position within the IT department will have responsibility for the IT Architectural program team. This role will be responsible for supporting solution and technical... architects in both the IT (Information Technology) and OT (Operational Technology) domains as well as continuing to build out an advanced architecture practice. You will be responsible for the growth and development of the team you are leading, as well as play a critical part in developing a mature architectural framework and governance. This position will play a vital role in developing the organization's future vision, product roadmaps and value stream roadmaps as well as driving innovation in technology to deliver forward-looking solutions. In addition, this role will proactively work with peers and business partners to provide architecture services, support, and training to advance the overall Midstream IT/OT strategy. This position will have both a focus on Enterprise products and of Field capabilities to drive digital adoption.The ideal candidate will have a solid understanding of both IT and OT principles and be able to effectively lead a team to apply industry best practices to our suite of network architectures, technologies, and tools while providing thought leadership to the organization.This role will proactively work closely with peers across IT, Infrastructure and Cybersecurity as well as business partners to effectively collaborate on solutions and priorities.This role can be primarily located in San Antonio, Denver, or Findlay, OH with occasional travel to accommodate an onsite 4x1 office schedule. This position offers insurance benefits, a 401K match (7%), an annual bonus, PTO, and a pension. This role has a salary range of $155,000-175,000. If you are interested, please apply today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 19, 2024

Miami, FL

|

Project Manager

|

Contract,Perm Possible

|

$56 - $84 (hourly estimate)

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Our Fortune 500 Client in South Florida is looking to bring on a local to Miami Florida IT Project Manager (that is flexible to come onsite to Miami once a quarter) for a large-scale program. Pay... rate is $60-70HR. The program will be based around application implementations, system deployments, reservation systems, and POS systems. These programs will be starting from scratch and working with the business on the implementation. The ideal candidate will come from the travel industry and have a high-level technological and enterprise level background with experience involving multiple large complex projects with multi-million-dollar budgets. This person will be an extremely strong communicator as they will be involved in day-to-day discussions with high level executives in board rooms on project/program status and will give executive presentations. This candidate will need to be able to collaborate and work across different types of teams, businesses, IT groups, and programs with a sense of navigating politics in their environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 22, 2024

Hoboken, NJ

|

Corporate Operations

|

Contract

|

$34 - $50 (hourly estimate)

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This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating... content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 05, 2024

Augusta, GA

|

Computer Engineering

|

Perm

|

$84k - $126k (estimate)

{"JobID":343157,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-81.9762727272727,"Longitude":33.4529090909091,"Distance":null},"State":"Georgia","Zip":"30906","ReferenceID":"GSP-687792","PostedDate":"\/Date(1709658990000)\/","Description":"Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various industrial IT equipment, troubleshooting issues as needed, troubleshooting \u0026 developing HMI\u0027s \u0026 PLC\u0027s, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Industrial IT Specialist","City":"Augusta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree in Computer Science or equivalent (open to Associate\u0027s with more experience)4-10 years of related experience 2+ years experience with Manufacturing Execution System (MES) Developing PLC\u0027s and HMI\u0027s Managing HMI Applications (WonderWare)","Skills":"Experience with specific MES System Aveva PI or Aspen InfoPlus.21Knowledge of network connectivity, integration, configuration, and protocols","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":126000.0000,"SalaryLow":84000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various... industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2024

Saint Louis, MO

|

Help Desk

|

Contract-to-perm

|

$26 - $38 (hourly estimate)

{"JobID":362663,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-90.2149090909091,"Longitude":38.6512727272727,"Distance":null},"State":"Missouri","Zip":"63146","ReferenceID":"ATL-710679","PostedDate":"\/Date(1718197051000)\/","Description":"Job SummaryA client of Insight Global is seeking a Lead IT Help Desk associate to be based out of their corporate Headquarters in St. Louis, MO. The Help Desk Lead oversees all processes related to IT Help Desk operations and monitors the work of staff on the Help Desk. Will serve as an escalation point to technical issues and troubleshoot a minimum of 3 tickets a day. Will share updates and concerns with the Help Desk Manager. Provides ongoing training in technology, procedures, and service quality standards to Help Desk Technicians. Major Tasks, Responsibilities and Key Accountabilities *Creates and maintains, detailed and complete, Help Desk documentation (KBAs) *Identify opportunities for automation and assist with the development of automation systems to address those opportunities. *Participation with research, planning, scoping, implementation, and ongoing support for projects. *Participation with maintaining inventory of hardware, software, and support assets. *Demonstrated Customer Service \u0026 Troubleshooting skill sets. *Experience working with multi-tiered ticket handling/resolution systems. *Provide tier 1, tier 2, and tier 3 IT support. *Enforces IT standards and educate associates about compliance issues. *Lead any required meetings/work to determine status and remove blockers for the team. *Identify and define M\u0026A requirements, scope and objectives with IT Project Managers and lead dedicated team who physically travel to newly acquired branches across the country and implement standardized C\u0026M technical solutions. *Direct M\u0026A project correspondences by preparing and reviewing action plans, proposals, memos, meeting minutes and emails. *Manage the integration, analysis and assessment of plans and strategies across multiple projects at once. *Monitor and follow up on implemented technologies for long term success of the integration. *Motivate the team to deliver ticket resolutions on time with superior quality. *Report accurate quality and improvement ideas. *Advocate for quality in every interaction and adhere to QA best practices. *Evaluate existing components and systems to determine integration requirements. *Updating job knowledge by engaging in educational opportunities and regular training.Leadership *Provide general guidance/direction to or train junior level support personnel or professional personnel. *Capability to self-motivate, work independently and taking ownership of job responsibilities. *Serve as a first line leader for Level 1 associates (approve time, track metrics, basic supervisor functions). *Evolve, update, and maintain QA processes and coach, mentor and educate team on Help Desk best practices.Compensation:$34/hour to $38.50/hour Conversion salary range of $72,000 to $80,000Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Lead IT Help Desk","City":"Saint Louis","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Associate degree in computer science or related field preferred. *3-5 years\u0027 experience in related field preferred.","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":38.4000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Job SummaryA client of Insight Global is seeking a Lead IT Help Desk associate to be based out of their corporate Headquarters in St. Louis, MO. The Help Desk Lead oversees all processes related to... IT Help Desk operations and monitors the work of staff on the Help Desk. Will serve as an escalation point to technical issues and troubleshoot a minimum of 3 tickets a day. Will share updates and concerns with the Help Desk Manager. Provides ongoing training in technology, procedures, and service quality standards to Help Desk Technicians. Major Tasks, Responsibilities and Key Accountabilities *Creates and maintains, detailed and complete, Help Desk documentation (KBAs) *Identify opportunities for automation and assist with the development of automation systems to address those opportunities. *Participation with research, planning, scoping, implementation, and ongoing support for projects. *Participation with maintaining inventory of hardware, software, and support assets. *Demonstrated Customer Service & Troubleshooting skill sets. *Experience working with multi-tiered ticket handling/resolution systems. *Provide tier 1, tier 2, and tier 3 IT support. *Enforces IT standards and educate associates about compliance issues. *Lead any required meetings/work to determine status and remove blockers for the team. *Identify and define M&A requirements, scope and objectives with IT Project Managers and lead dedicated team who physically travel to newly acquired branches across the country and implement standardized C&M technical solutions. *Direct M&A project correspondences by preparing and reviewing action plans, proposals, memos, meeting minutes and emails. *Manage the integration, analysis and assessment of plans and strategies across multiple projects at once. *Monitor and follow up on implemented technologies for long term success of the integration. *Motivate the team to deliver ticket resolutions on time with superior quality. *Report accurate quality and improvement ideas. *Advocate for quality in every interaction and adhere to QA best practices. *Evaluate existing components and systems to determine integration requirements. *Updating job knowledge by engaging in educational opportunities and regular training.Leadership *Provide general guidance/direction to or train junior level support personnel or professional personnel. *Capability to self-motivate, work independently and taking ownership of job responsibilities. *Serve as a first line leader for Level 1 associates (approve time, track metrics, basic supervisor functions). *Evolve, update, and maintain QA processes and coach, mentor and educate team on Help Desk best practices.Compensation:$34/hour to $38.50/hour Conversion salary range of $72,000 to $80,000Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 20, 2024

San Francisco, CA

|

Desktop Support

|

Contract

|

$19 - $29 (hourly estimate)

{"JobID":364398,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.436818181818,"Longitude":37.7678181818182,"Distance":null},"State":"California","Zip":"94143","ReferenceID":"SFR-713403","PostedDate":"\/Date(1718892992000)\/","Description":"*Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. *Complete duties with the ability to collect and communicate technical concepts, both written \u0026 verbal, to a non-technical audience with a high degree of Customer Service. *Manage identified issues to resolution and perform quality control on solutions for appropriateness and completeness. *Accurately record/report support issues and solutions per encounter via work tickets in Service Now. *Provide front line support for a variety of business applications, provision and administer user accounts and reset passwords in Active Directory. *Effectively escalate issues to other teams as appropriate per SOP for the best Customer Support experience. *Utilize the defined and approved IT operational processes in the areas of Incident, Change, Request and Problem ManagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Service Desk Analyst","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*3+ years experience in IT support *Proficiency in Windows and Mac operating systems *Proficiency in supporting mobile devices (Android \u0026 Mac) *Broad understanding of enterprise systems and how they relate to each other *Ability to troubleshoot and support network connections *Strong interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization","Skills":"*Working knowledge with ITIL processes (change management, problem management, incident management) *Bachelors degree or equivalent training *Prior helpdesk, service desk or call center environment *Experience with Service Now *Relevant technical certification","Industry":"Desktop Support","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.8000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. *Complete duties with the ability to collect and... communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. *Manage identified issues to resolution and perform quality control on solutions for appropriateness and completeness. *Accurately record/report support issues and solutions per encounter via work tickets in Service Now. *Provide front line support for a variety of business applications, provision and administer user accounts and reset passwords in Active Directory. *Effectively escalate issues to other teams as appropriate per SOP for the best Customer Support experience. *Utilize the defined and approved IT operational processes in the areas of Incident, Change, Request and Problem ManagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 17, 2024

Virginia Beach, VA

|

Computer Operator

|

Contract

|

$20 - $30 (hourly estimate)

{"JobID":363566,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-76.0208181818182,"Longitude":36.7443636363636,"Distance":null},"State":"Virginia","Zip":"23460","ReferenceID":"NOR-712064","PostedDate":"\/Date(1718640966000)\/","Description":"Assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirm and prioritize project plans and deliverables with the customer. Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions. Apply metrics to monitor performance and measure key project criteria. Prepare system documentation. Establish and maintain security, integrity, and business continuity controls and documents. Analyze, identify and resolve business and or technical problems using appropriate tools. Participate in special studies and stay current on emerging tools, techniques, and technologies. Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application certification.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Secret IT Specialist","City":"Virginia Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"SecretSec+","Skills":"","Industry":"Computer Operator","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information... Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirm and prioritize project plans and deliverables with the customer. Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions. Apply metrics to monitor performance and measure key project criteria. Prepare system documentation. Establish and maintain security, integrity, and business continuity controls and documents. Analyze, identify and resolve business and or technical problems using appropriate tools. Participate in special studies and stay current on emerging tools, techniques, and technologies. Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application certification.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 03, 2024

Denver, CO

|

Audit

|

Contract

|

$35 - $53 (hourly estimate)

{"JobID":360838,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-104.848545454545,"Longitude":39.7647272727273,"Distance":null},"State":"Colorado","Zip":"80249","ReferenceID":"DEN-706863","PostedDate":"\/Date(1717424137000)\/","Description":"A local government employer in Colorado is looking to hire an IT Compliance Manager to join their audit team. This person will be responsible for coordinating efforts for internal and external audits, working with stakeholders to address audit recommendations, and maintaining audit documentation as well as reporting. The position will also perform functions as needed to ensure compliance with local, state, and federal regulations. Please note that this is not a cyber security or information security focused position. This opportunity is a contract opportunity through the end of 2024 where it will may extend through 2025. This position is 90% remote with onsite expectations for certain audits that occur roughly 5x a year. This position offers a flexible working schedule as long as core business hours are covered. Candidates for this position must be local to Colorado in order to meet onsite expectations when necessary. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Compliance Manager","City":"Denver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years of IT Audit Management experience including working directly with internal and external auditors as well as managing the audit process from engagement to remediation.- Experience working with ServiceNow specifically the Governance Risk and Compliance (GRC) module.- Experience proactively improving process and furthering the development of the ServiceNow tool.Understanding and experience working with different compliance standards (ex. NIST 800-53, TSA, PII, PCI, and PSI)","Skills":"","Industry":"Audit","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.8000,"SalaryLow":35.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A local government employer in Colorado is looking to hire an IT Compliance Manager to join their audit team. This person will be responsible for coordinating efforts for internal and external... audits, working with stakeholders to address audit recommendations, and maintaining audit documentation as well as reporting. The position will also perform functions as needed to ensure compliance with local, state, and federal regulations. Please note that this is not a cyber security or information security focused position. This opportunity is a contract opportunity through the end of 2024 where it will may extend through 2025. This position is 90% remote with onsite expectations for certain audits that occur roughly 5x a year. This position offers a flexible working schedule as long as core business hours are covered. Candidates for this position must be local to Colorado in order to meet onsite expectations when necessary. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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