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Site/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost,... More delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs. Scope of the job:- The role leads the operation team and is based within a Service Technology Center. It may involve regular travel to customer sites within a region and the occasional global travel when required for management reporting.- This role requires daily interaction with all levels of the organization, in both written and verbal formats.- The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time. - This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must. - Depending on the size of the STC site, this role will have between 5 and 15 direct reports and may have overall management responsibility of a site ranging from 15 to 150+ employees.Main Responsibilities:- Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports. - Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventories.- Manages and drives all customer issues to closure or initiates support when required.- Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily workload, dealing with day-to-day employee issues, and interface with the service team leaders.- Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.- Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff. - Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance -Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.- Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.- Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.- Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.- Develops and implement adequate and visible measures that are linked to continuous improvement.- Champion VTPS guidelines and principles.This position pays between 125k-135k depending on level of experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's Consulting Division is partnering with one of the largest utilities as they expand their data and analytics product team to support several analytics products in their queue. As the... More Product Manager, your goal is to support the product strategy and product development of 1-2 products at a time ? these would be analytics product to support asset health, asset failure, work management optimization, etc. These products could be ESRI/GIS or Foundry based, or LiDAR related analytics. You will support several cross functional groups including IGP team, product developers, and IT enablement teams.Responsibilities will include but will not be limited to:User Requirements and Product Definition?Gather, document and summarize stakeholder needs and requirements?Schedule stakeholder working sessions including executive and working steering committees?Gather in flight documentation on articulation of business problems and business value?Engage product stakeholders to define business problem and product goals?Translate data product goals into a set of requirements and features?Socialize prioritization with stakeholdersData Discovery and Documentation?Gather current data inventory and process mapping documentation?Establish baseline processes and data flows to collect, consolidate, curate, and transform data ?Document current understanding of data sources, technology systems of record, and potential data collection issues Technology Enablement?Align on enabling technologies needed to develop and implement the product (e.g. Foundry, GIS, Power BI)- Support innovative technology adoption, including AI/GenAI capabilities?understanding how AI agents work and applying that knowledge to product development is a huge plus.Data Management?Conduct working sessions with Business and IT SMEs for data schema mapping, noting areas of alignment and/or misalignment?Document data requirements and source systems as needed?Document PG&E-identified potential data quality issues and potential resolution paths?Document impact to solution architecture as needed?Document updated data flowsProcess Management?Update process documentation and track open issues?Summarize potential to-be processes that impact data flow?Summarize potential roadblocks (e.g., DQ concerns, manual process issues) as well as enablers (e.g., attribute update, process update) with data flow process?Develop operationalization / path to production plans?Outline management of change needs for intended productTeam & Stakeholder Engagement?Conduct follow-on sessions as needed to close action items and/or work through additional topics?Facilitate scrum sessions to help address issues and/or escalations?Support development and IT teams as needed to ensure successful delivery of product on timeProduct Roadmap?Summarize additional feature development for next planning cycle?Summarize feature prioritization (if updated) based on Business and IT SME, as well as executive leadership input?Document implications for data flow / collection process as well as solution architecture / roadmapPlanning & Governance?Continuously evolve product features in accordance with Business and IT needs?Develop and continuously evolve roles/responsibilities with Business and IT leadsProgram/Product Support?Develop project workplan in coordination with Project Sponsor and identified product stakeholders?Support daily standups, scrums, or operating reviews as appropriate?Collaborate with workstream leads to compile weekly & monthly operating reviews?Support cross-functional collaboration as needed to mitigate project risks, manage cross-team dependencies, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The AI and Digital Workplace Engineer is the senior technical owner of the talent agency's AI-enabled productivity and collaboration experience ? and the deep hands-on engineer behind the identity,... More endpoint, and Microsoft 365 platform that experience runs on. The role selects, deploys, integrates, and continuously improves the AI tools and capabilities embedded in the digital workplace, while engineering and operating the underlying Entra ID, endpoint, and M365 services to an operational-excellence standard. It is the senior technical voice on AI tooling for the IT organization and the broader business, and the engineering lead for IT's own use of AI to automate, augment, and improve service delivery.Read the role as two layers. The foundation is senior digital workplace engineering: identity (Entra ID, conditional access, SSO/SAML/OIDC, hybrid identity, PIM, B2B), endpoint management (Intune and Jamf), M365 service engineering (Exchange Online, Teams, SharePoint, OneDrive), and the ITIL/ITSM discipline that keeps those services reliable. The differentiating scope is AI: the engineer is accountable for ensuring AI tools are well-chosen, well-integrated, well-governed, and well-adopted. A credible candidate is strong on the foundation and demonstrably advanced on the AI scope.This role is the operational expression of an AI-first IT culture built on a reliable digital workplace. It partners with the cybersecurity governance function on AI risk and policy, with the workforce AI adoption and enablement program on AI literacy and adoption, and with end users across the business on AI experience and capability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM,... More Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. As the platform continues to mature, the team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a ?crawl, walk, run? maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise. We are seeking a hands-on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of ServiceNow Software Engineers, ensuring high-quality engineering and alignment with platform architecture and enterprise standards.You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable ServiceNow solutions. The pay rate for this role ranges between $65-75/hour on contract and $135-150K annual salary upon conversion. This role is hybrid onsite in Alpharetta 1X/week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Quality Assurance Analyst/Manager who must demonstrate the ability to lead aQA team; problem solve and have good interpersonal skills to interact daily with... More Development and Production operations groups. The QA Analyst will also provide expertise in a continuous process improvement QA methodology. Understanding Healthcare regulations such as HIPAA and regulatory compliance is critical as well as ability to interact with IT Network and Security groups to ensure systems and processes are free from defects that would cause a breach or security incident. This role is a direct hire position sitting near Norcross, GA but will eventually be remote. The position has a compensation range of $80,000-95,000 depending on experience.Key Responsibilities? Develop and improve QA strategy, standards, and methodologies;? Lead and mentor other QA analysts and test engineers;? Establish QA metrics and utilize existing reporting frameworks to keep IT and corporate business system owners informed on QA issues and testing status;? Oversee functional, integration, regression, system, performance, and user acceptance testing;? Ensure compliance with HIPAA, HITECH, SOC 2 validation requirements (as applicable), and other standards as they evolve;? Collaborate with development teams to embed quality throughout the SDLC and review the results of all unit and component testing done by development groups;? Approve software releases from a QA perspective;? Monitor production quality issues and oversee corrective actions;? Communicate quality status and risks to senior IT leadership;We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a IaC Engineer to work for one of our client's in the Kansas City area. This person will be responsible for designing, implementing, and maintaining infrastructure as... More code using terraform. The majority of this role is going to be focused on working on projects that will have high visibility to the IT leadership at the organization so it is important that this person have deep expertise in cloud automation, infrastructure, and understands DevOps practices. This role does call for deep expertise in Azure DevOps but the ideal candidate for this role has worked in a hybrid or multi-cloud environment with hands on experience with both AWS and Azure. In this role, you will collaborate with the other cloud team members as well as the network and development team to ensure scalable, secure, and resilient cloud solutions are being implemented. You should be able to effectively provide input and problem solving by identifying, testing, and implementing solutions to stop problems before they arise. It is essential that this person be up to date on security best practices and integrate those into IaC and CI/CD pipelines.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Team Lead, JDE E1 who will be responsible for leading support, enhancements, and optimization of Oracle JD Edwards EnterpriseOne across manufacturing, procurement, and... More supply chain functions, while acting as the primary liaison between business stakeholders and IT teams to drive system improvements, oversee team delivery, manage issue resolution, and ensure successful implementation and transition of solutions into ongoing operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A midsize community health system in Southeast, GA is seeking a junior business analyst to join their team. This person will be playing a critical role in meeting directly with operational and IT... More stakeholders to bridge the gap on requirements specifically related to BI and data analytics. They will be part of a team of 9 and report directly to the Director of Data Analytics. They should be skilled in interviewing stakeholders for requirements gathering, able to wireframe, proven ability to author technical user stories for their developers, and strong stakeholder management experience working with high level operational leaders. The ideal candidate will have experience in healthcare or a healthcare adjacent industry such as pharmaceutical or medical devices. This role is on-site 5 days a week in Brunswick, GA. This will be a 3 month contract with opportunity for extensions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Desktop Support Agent for a top equipment rental and construction services client. This individual will serve as the first point of contact for end users, providing... More high-volume technical support in a fast-paced desktop support environment. The ideal candidate has strong customer service skills, hands-on experience troubleshooting Windows-based hardware and software issues, and the ability to effectively document and resolve support tickets. This role is heavily phone-focused and will support users with password resets, Active Directory tasks, printer issues, desktop and laptop troubleshooting, and general IT support requests. The team operates in a highly collaborative environment with no formal tier structure, giving candidates broad exposure to a variety of technologies and opportunities to grow their technical skill set while delivering excellent customer service. This is a contract to hire role, on site in Modesto, CA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Network Ops Engineer to focus on the security environment of a customer's Global Network Services Delivery Team. In this role, you will plan, implement, oversee, and... More maintain critical technology platforms that support Ecolab?s global operations. You will provide both hands-on technical expertise and procedural guidance to ensure our infrastructure (network, server, firewall, and cloud platforms) is robust, secure, and high-performing. Working under limited supervision and in collaboration with cross-functional IT teams, you will play a key part in ensuring business continuity ? from proactive performance tuning to initiating swift recovery actions when issues arise. This role offers the opportunity to lead small-scale projects and research efforts to improve our platform services, while growing your expertise within a dynamic, team-oriented environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less