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Contact Center Operations Analyst

We are seeking highly skilled operational analytics professional to support and scale customer support and contact center operations. This role sits at the intersection of data management,... More operational analytics, and process optimization, with a strong emphasis on SQL-driven analysis and practical, actionable insights.The ideal candidate brings hands-on experience working with customer support and contact center data, understands how operational metrics reflect real-world workflows, and can translate complex data into clear recommendations that improve efficiency, quality, and customer experience.Operational Data Management:?Capture, structure, validate, and maintain data across the customer support ecosystem, including contact center platforms, workflow tools, quality systems, and CRM environments.?Ensure high data integrity, accuracy, and accessibility to support reporting and advanced analytics use cases.?Maintain clear data documentation and definitions aligned with internal data governance standards.?Partner with stakeholders to ensure consistent metric definitions and reliable data pipelines.Operational Analytics & Reporting:?Build and maintain operational dashboards and recurring reports covering key customer support metrics such as: oHandle timeoResolution timeoSLA performanceoFirst contact resolutionoBacklog trendsoCustomer effortoEscalation and defect drivers?Perform ad hoc and on demand deep dives into emerging trends, agent and queue performance, and quality indicators.?Deliver narrative insights that explain why performance is changing, highlight root causes, and surface actionable opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Dynamics 365 CE Consultant

We are seeking a Dynamics 365 Customer Engagement Technical Consultant to partner with clients and deliver innovative Microsoft Business Applications solutions that improve customer-facing business... More processes. This individual will work closely with stakeholders, architects, and development teams to design, configure, and implement Dynamics 365 CE and Power Platform solutions that drive measurable business value. The ideal candidate brings a consultative mindset, strong technical expertise, and experience integrating Dynamics 365 with enterprise systemsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

UI/UX Designer ? INTL Brazil (Remote LATAM)

Insight Global is seeking a UI/UX Designer for a customer of ours in the fintech space. This individual will play a critical role in building and governing a scalable design system, helping to... More establish foundational standards, processes, and best practices within a growing design organization. This is a technical, design-first role that requires deep experience in design system architecture and strong collaboration with engineering teams. The ideal candidate is a self-starter who thrives in less structured environments and can take ownership of design system development from the ground up. This is a fully remote opportunity in LATAM. $22/hr USD to $ 26/hr USDExact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Expert Seasonal Story Designer

Insight Global is seeking an Expert Seasonal Story Designer to support a large sports lifestyle retail brand in Beaverton, Oregon area. You will be part of the North America Brand Design Retail team... More who is the steward of retail innovation in the biggest geography. You will work across two workstreams projects simultaneously, partnering closely with various internal teams and agency partners to deliver highly innovative and immersive concepts and experiences. This role is a partial review model where you'll develop a retail directive from a visual center and then lead an agency on the execution. Additional job responsibilities are below:- Support and partner with the Sr. Creative Director and Design Director to lead seasonal and long-term vision, strategic and tactical direction, and design continuity.- Lead a design process of clear ideation focusing on exploration of color, materiality, texture, spacing, proportion, scale, and use of the environment.- Develop presentation materials that effectively communicate design concepts to all levels of leadership and partners.- Collaborate with producers, design counterparts, internal partners (Brand, Retail Brand, Brand Design, Digital, etc.) and external partners to ensure feasibility of designs and functional needs are met.- Actively gain knowledge and contribute to the development of the brand's standards, design ethos, products, and processes.- Understand design processes to ensure results, timelines, and budgets are met.- You may travel 10-20% of the time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL Senior Quantitative Engineer

Our client is seeking a Senior Quantitative Software Engineer to bridge the gap between quantitative finance and production engineering systems. This role combines deep financial securities knowledge... More with backend software engineering expertise to build, optimize, and maintain the computational core of our managed account platform. The ideal candidate excels at translating complex financial models into efficient, production-grade C# code and can diagnose performance bottlenecks through rigorous code analysis and mathematical reasoning.Ideal pay rate: $17.50-24/hrKey Responsibilities ? Design and implement portfolio models, tax optimization algorithms, and rebalancing logic in C# and .NET Core ? Translate quantitative financial strategies into clean, efficient, and testable backend code ? Diagnose and resolve complex performance issues by analyzing algorithmic complexity and code efficiency ? Collaborate with engineering teams to integrate quantitative logic into production-grade microservices ? Build and optimize RESTful APIs that serve financial calculations and portfolio analytics ? Work with diverse data systems including SQL Server, MongoDB, DynamoDB, and other AWS data services ? Conduct code reviews with a focus on correctness, efficiency, and maintainability of quantitative algorithms ? Profile and optimize backend services to ensure sub-second response times for compute-intensive operations ? Write clear technical documentation in Confluence to explain complex financial logic to cross-functional teams ? Implement serverless and scalable solutions leveraging AWS services (Lambda, Step Functions, ECS) ? Participate in Agile ceremonies and collaborate with product owners to align technical solutions with business needsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Enovia Support Engineer - INTL India

We are seeking an experienced Enovia / 3DEXPERIENCE Support Engineer with 5?6+ years of hands-on experience supporting Enovia environments. The ideal candidate will provide functional and technical... More support, troubleshoot application issues, support ongoing upgrade initiatives, and ensure the stability and performance of enterprise PLM systems. Candidates with experience supporting recent Enovia / 3DEXPERIENCE versions and participating in upgrade or migration projects are highly preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SoD Analyst

About the Role: HNB is looking for an experienced IAM Engineer (Senior) with strong expertise in Separation of Duties (SoD), risk reduction, and access governance. In this high impact role, you?ll... More help design and operationalize controls that protect the bank, strengthen compliance, and support our IAM program?s continuous maturity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PAM BSA

Must Haves:oBusiness Analyst background (4 years of experience)oKnowledge enterprise PAM platforms / IAM oExperience being Business unit facing ? cross collaborating and interacting with business... More unitsoExperience with Linux oDizzido vs. Suno Plusses:oCentrify experienceoBroader IAM exposure oCloud Security Experience oAudit & Risk Background oCross Functional Collaboration ExperienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - India - BODS Developer

A fortune 100 organization is seeking a BODS Developer that will work hybrid on site (once a month) in Bangalore India for a long term contract. Key Responsibilities:?Lead Design, development, and... More testing ETL processes using SAP Data Services (BODS) to integrate data from various sources into S4 HANA.?Develop data migration jobs to support data loads into S4HANA using IDOCs, BAPIs, LSMWs, LTMC and/or Migration Cockpit methodologies.?Optimize Data Services jobs for performance and scalability to support loading processes?Develop BODS jobs to create various reconciliation reports such as Preload, Validation, Post load reports to provide insights to stakeholders.?Develop and maintain technical documentation for Data Services jobs and processes?Troubleshoot and resolve data integration issues?Deploy Data Services jobs to various environments partnering with BASIS and Technical teams?Work Closely with analysts, architects and other stakeholders to understand data requirements Skills Needed:?Strong proficiency in designing, developing, testing and deploying Data Services (SAP BODS) jobs, including: oJob design and workflow creation oData extraction, transformation, and loading (ETL) processesoData quality and cleansing techniquesoPerformance tuning and optimizationoError handling and loggingoRepository management and version control?Experience loading data into S4 HANA using IDOCs, BAPI, LSMW, LTMC/Migration Cockpit.?Experience using HANA database and proficiency with HANA calculation views is a plus.?SQL skills for data manipulation, querying, and transformation within Data Services. Experience with various database platforms.?Familiarity with SAP ERP systems (S/4HANA) and data structures.?Proficient in the English language?Ability to work effectively in a team environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Sr. Solution Architect

We are seeking an experienced Salesforce Senior Solution Architect with deep expertise in Salesforce Marketing Cloud solution design, architecture, and implementation to serve as the overall solution... More lead for a strategic customer engagement. This individual will be responsible for defining the end-to-end Marketing Cloud vision, leading architecture and design decisions, and guiding the successful implementation of enterprise-scale marketing technology solutions.The ideal candidate brings extensive experience delivering complex Marketing Cloud programs, integrating customer data across platforms, designing omnichannel customer journeys, and aligning business objectives with scalable technical solutions. As the lead architect, this resource will provide strategic guidance to stakeholders, oversee delivery teams, and ensure adherence to Salesforce best practices and enterprise architecture standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less