Job Search Results for healthcare operations

Reporting Analyst (Workforce Management)

An employer is looking for a Reporting Analyst to work in the Workforce Management team of a dental insurance client. This role pulls, analyzes, and reports performance data for customer service,... More grievances, utilization management, and claims teams so leadership can understand how efficiently teams are working and how customers feel. For Customer Care Unit, you'll be pulling data like call volume, handle time, wait times, and staffing vs demand. For grievances, understanding backlogs, trends, and turnaround times that complaints are being handled. For NPS, pulling survey results, tracking trends over time, and breaking down the results to see how members feel. For Utilization Management and Claims team data, you'll be reporting on how many cases worked and claims processed, individual and team productivity, etc. This Analyst will pull data from systems (call center tools, claims systems, UM platforms) and work within dashboards.8AM-5PM work schedule in local time zoneCan sit anywhere in the US (Outside CA, Florida, NV)Paying $30-32/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Nortel Engineer

Our client, is launching a large-scale telephony modernization initiative to migrate from Nortel CS 2100 to Cisco. To support this effort, they are expanding the existing team and seeking 1?2... More experienced Nortel CS 2100 Engineers to assist with system support and migration-related activities.This is a contractor role, working alongside existing Nortel resources already onsite. This is offering a pay rate of 45-50. ResponsibilitiesProvide hands-on support for Nortel CS 2100 environments during a phased migration to CiscoSupport day-to-day CS 2100 application operations, ensuring system stability throughout the transitionPerform MACD (Moves, Adds, Changes, Deletes) activitiesManage and maintain translations within the CS 2100 platformSupport SRT (Software Release Tools / Support) and related system processesAssist with troubleshooting, configuration, and validation activities tied to the migration effortCollaborate with internal teams and vendors to support cutover planning and executionParticipate in knowledge transfer and documentation as requiredTravel to Cleveland, OH for an initial onsite visit (additional onsite support may be requested as needed, but role is primarily remote)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Remediation Engineer

Insight Global is looking for a Sr. Civil Remediation Engineer to sit fully remote. This person will be helping to work on efforts for various projects or BD efforts. They will need to feel... More comfortable managing staff, providing cost estimation, writing proposals, etc. Daily job duties will include the below:? Technical leadership for hazardous waste remediation under CERCLA and RCRA programs throughout the project life cycle, focusing on exit strategy and remedy implementation and completion. ? Subject matter expertise (SME) in one or more specific areas of remedial engineering, geology, or chemistry (e.g., site optimization, vapor intrusion/vapor migration, critical process analysis, risk and exposure assessment, HRSC, biological processes, PFAS, treatment system upgrades, and technology advancements, etc.). ? Demonstration of SME for the analysis, design, installation, and operation of treatment strategies for waste materials in soil, groundwater, air, sediment, drinking water, and providing engineering and scientific expertise to protect human health and the environment. ? Provide definitive knowledge of site investigation and remediation technology, HRSC technology providers and services, products, vendors, subcontractors, lab scale/bench scale testing firms, and other subcontractors, consultants, and team partners to create robust teams for complex problems. ? Ability to understand and drive Risk Management for remediation strategies, including development of Risk Registers, Risk Monitoring Plans, contingent activities, and Contingency Plans. ? Provide overall site management for both proposed and existing sites, including development of technical remediation approach, cost estimation, schedule development, identification of critical milestones, planning, reporting, and formal project management. ? Provide input and develop written technical reports for delivery to clients, perform quality control reviews, and maintain deliverables of high quality to meet internal and client requirements. ? Independently manage tasks and work with other Project/Program Managers on various environmental projects. ? Provide direction, instruction, training, and leadership to support staff as a mentor for your work/sites. ? Perform background research, gather information, and interpret laboratory and field data to support technical activities. Evaluate data reports and draw comparison of results with similar analysis. ? Attend site visits, observe, and evaluate client programs and activities. ? Follow organization policies and systems for purchasing, procurement, project management and reporting, business development, and marketing, and project financial status reporting to management. ? Remain highly cognizant of environmental regulations and new requirements in the U.S. ? Interact with clients and regulatory agencies as needed to support site work. Compensation: $140K to $160K per year annual salary.Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role includes healthcare insurance offerings and paid leave as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Data Analyst

Our client is seeking a Data Analyst to join the Quality Systems & Digital Solutions team. This role is critical in ensuring data integrity, compliance, and actionable insights that drive quality... More improvements and operational excellence across the organization. The ideal candidate will have strong analytical skills, experience with data visualization tools, and a solid understanding of quality systems within a regulated environment.Key Responsibilities-Collect, analyze, and interpret data from Quality Management Systems (QMS) and related platforms to support compliance and continuous improvement.-Develop dashboards, reports, and visualizations using tools such as Power BI, Tableau, or similar.-Monitor and maintain data quality standards, ensuring accuracy, consistency, and completeness.-Collaborate with cross-functional teams (Quality, Regulatory, Operations, IT) to identify trends, risks, and opportunities for process optimization.-Support audits, CAPA (Corrective and Preventive Actions), non-conformance investigations, and management reviews with accurate data insights.-Implement and maintain data governance practices aligned with FDA QSR, ISO 13485, and other applicable regulations.-Assist in defining and tracking Key Performance Indicators (KPIs) for quality processes.-Provide technical support for data-related issues and recommend improvements to data systems and workflows.Compensation: $30/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Application Performance Manager/SRE (AppDynamics)

The Senior Software Development Engineer ? Site Reliability & Application Performance is responsible for ensuring the stability, reliability, and performance of critical applications supporting our... More Third-Party Administrator (TPA) & Payer Solutions department. This role sits at the intersection of software engineering, operations, and SRE practices, with a strong emphasis on Application Performance Monitoring (APM), observability, and continuous improvement of production systems. The colleague in this role will design and implement scalable, resilient solutions; build and maintain observability capabilities; drive incident reduction; and partner closely with engineering, infrastructure, and support teams to improve end-to-end reliability and customer experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Network Engineer

Insight Global is seeking a Senior Network Engineer for one of our enterprise veterinary clients. This Senior Network Engineer will support network design, deployment, and migration initiatives... More across a rapidly growing, multi site veterinary hospital network. This hands on, project driven role requires strong network design fundamentals and the ability to translate business requirements into scalable, resilient architecture, leading end to end network builds, SD WAN migrations, and wireless deployments while owning multiple concurrent projects and partnering closely with cross functional teams to deliver reliable infrastructure across new and existing locations.Day to day: ?Lead end to end network design and deployment for new site builds, expansions, and technology refresh initiatives ?Partner with lead architects to deliver scalable, resilient network architectures, owning planning through operational handoff ?Execute SD WAN (VeloCloud) migrations and upgrades, and design/deploy LAN and wireless solutions using Meraki and Aruba ?Configure and manage network security and connectivity, including Palo Alto firewalls, Prisma Access, NAC (ClearPass / ISE), and VPNs (GlobalProtect, IPsec) ?Serve as technical owner for multiple concurrent projects, collaborating across infrastructure, operations, and clinical application teams ?Produce and maintain network documentation and standards, and clearly communicate design decisions to both technical and non technical stakeholders?Provide advanced network troubleshooting across all OSI layers, including packet capture analysis, bandwidth utilization assessment, and application layer issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Release Coordinator

A client of Insight Global's is seeking a Software Release Engineer to support the planning, coordination, and execution of software and data platform releases within a cloud-based Health IT... More environment. This role functions as a release manager / DevOps execution lead, ensuring that deployments across development, test, and production environments are reliable, repeatable, and well-coordinated.This position does not own system architecture or technical design. Instead, it focuses on release discipline, CI/CD execution, environment consistency, dependency management, and automation, working in close partnership with engineering, QA, and infrastructure teams.Key Responsibilities:Release & Deployment ManagementPlan, coordinate, and execute end-to-end release activities for software and data platform components.Manage releases across multiple environments (Dev / Test / Prod), ensuring consistency and repeatability.Coordinate deployment readiness with Development, QA/Test, Infrastructure, Security, and Operations teams.Facilitate release planning, go/no-go decisions, and post-release validation.CI/CD & AutomationDevelop and maintain CI/CD pipelines supporting cloud-based systems used for data processing and storage.Support automated deployment of Azure services, including serverless and data platform components (e.g., Synapse, ADLS).Assist with automating QA/testing processes, particularly for data transformations and pipeline execution.Identify opportunities to reduce manual steps and improve release reliability through automation.Environment & Dependency ManagementManage and document dependencies between services, data pipelines, and infrastructure components.Identify and troubleshoot issues caused by environment differences between Dev, Test, and Prod.Support rollback strategies and deployment recovery when releases fail or behave unexpectedly.Infrastructure as Code / Configuration as CodeUse Infrastructure as Code (IaC) and Configuration as Code (CaC) practices to manage cloud resources.Work with tools and frameworks that support versioned, repeatable infrastructure and configuration changes.Ensure infrastructure and configuration changes are tracked, auditable, and aligned with release processes.Communication & CoordinationServe as a central coordination point between product owners, engineers, QA, and operations.Communicate release scope, status, risks, and outcomes clearly to stakeholders.Maintain release documentation, artifacts, and audit-ready records.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SAP Master Data Analyst

Insight Global is hiring a Data Analyst / SAP Master Data Analyst to support our large medical device client in Danvers, MA. This role sits within the Quality Systems & Digital Solutions team and is... More critical to ensuring data integrity, system effectiveness, and actionable insights that drive quality improvements and operational excellence in a regulated environment.The ideal candidate is both analytical and systems-oriented, with experience working in SAP, strong data analysis skills, and the ability to partner closely with IT and Quality stakeholders to support reporting, system configuration, and testing activities.KEY RESPONSIBILITIESData Analysis & Reporting-Collect, extract, analyze, and interpret data from SAP, -----Quality Management Systems (QMS), and related platforms.-Translate complex data into meaningful insights, identifying trends, risks, and opportunities for continuous improvement.-Develop and maintain monthly recurring reports required by the Quality and Operations teams.-Build dashboards, reports, and visualizations using Power BI, Excel, Tableau, or similar tools.-Define, track, and report on Key Performance Indicators (KPIs) related to quality processes.SAP & Systems Support-Act as a SAP Master Data and systems analyst, supporting data accuracy, configuration, and usability.-Partner closely with IT on SAP system configuration and enhancements.-Own test script execution for SAP and quality system changes.-Support user stories related to system updates, enhancements, or fixes.Serve as the liaison between the business and IT:-Execute system testing-Identify and document defects or gaps-Clearly explain why a configuration or solution is not working-Work with IT to refine solutions-Retest and validate correctionsQuality Systems & Compliance-Monitor and maintain data quality standards, ensuring accuracy, consistency, and completeness.-Support audits, CAPAs, non-conformance investigations, and management reviews with reliable data and reporting.-Implement and maintain data governance practices aligned with FDA QSR, ISO 13485, EU MDR, and other applicable regulations.-Provide technical support for data-related issues and recommend improvements to systems and workflows.-Maintain a strong understanding of Quality systems and how data and SAP configuration impact compliance.Compensation:$30/hr ? $35/hr(Exact compensation may vary based on skills, experience, and education.)Benefits:Employees are eligible for a comprehensive benefits -package starting on day one, including:-Medical, dental, and vision insurance-401(k) eligibility after 90 days-Paid sick leave and other paid time off in accordance with applicable lawsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less