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Service Desk Analyst

The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking... More patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers. The role is remote but requires Orlando residency for potential future hybrid work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Software Development Manager

Insight Global is seeking a Software Development Manager to join a large client in the GTA/Mississauga area (Hybrid schedule). The Software Development Manager will be responsible for leading the... More teams' projects, from gathering requirements to delivery to market, working towards communicated timelines. They will be managing a small team of Developers in Ontario, in designing, developing, and evolving software to support the changing business functions and client requirements. They will contribute to the development of software/hardware solutions, across a range of languages, mobile and infrastructure. They will help define the technology stack, development standards, and practices on the team. Team of close to 5 developers they would manage -- different applications would be responsible for front-end and back-end of the solution and making decisions about tech. Tech Stack you can expect to work with: *Source control and pipelines: Bitbucket, Github, Azure DevOps, AWS DevOpsSecurity: SonarQube, Amazon CodeGuruBuild and orchestration: Jenkins, Maven, Gradle, ArtifactoryDev: Java, Python, NET C# AWS native solutions (Lambda, SQS, SNS, Step functions)Front-End: JavaScript, Redux, Rxjs, Jquery, Angular, Node.JSContainers: Docker, KubernetesMobile: Java Kotlin, Flutter + DartInfrastructure-as-Code using TerraformDB: Dynamo, Postgres, cloud data stores, Redis, and document databasesCloud providers: Amazon Web Services, Microsoft Azure and Google CloudWhy should you work with our client?Top 5 on Canada's best employers list according to ForbesOpportunity to work with a modern technology stack in a team that values innovative ideas to enhance our processGenerous bonus, RRSP-matching, and first-class health benefitsA diverse and inclusive team environment that is friendly to family commitmentsYour choice of a Mac or Windows development environmentMake a difference in the lives of hundreds of thousands of Canadians per day who use the clients' servicesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

GCP Platform Administrator - INTL - India (14248ed4)

A Fortune 50 client is seeking a skilled and experienced GCP Platform Administrator to join their Enterprise Data Analytics Platform team. As a GCP Platform Administrator, you will be responsible for... More managing and maintaining our Google Cloud Platform infrastructure, ensuring the availability, scalability, and security of our cloud-based systems and services both IaaS and PaaS services. Your primary focus will be on deploying, configuring, and monitoring GCP resources, optimizing performance, and providing technical support to internal teams. You will play a critical role in ensuring the smooth operation of our cloud infrastructure and enabling seamless cloud-based solutions. This role is 100% remote in India, however candidates mut be willing to work between the hours of 1PM IST 10PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

ServiceNow Business Analyst

Our client is looking for a remote DHS ServiceNow Business Analyst opportunity. This individual will be responsible for translating technical tams and clients to collect, clarify, and analyze... More business requirements. This individual will work directly with stakeholders, serving in both Business Analyst and lead roles and must be able to communicate effectively with all team members. The Business Analyst will serve as a translator between technical teams and the clients business community to collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which applications and solutions are developed. The Sr. Business Analyst will play a pivotal role in successfully understanding and translating requirements into user stories for the development team and becoming the team SME on business requirements. This role will be responsible for gathering requirements, writing user stories, and testing our applications to meet client needs. Strong communication, critical thinking, and attention to detail are paramount to the success of our projects and the satisfaction of our clients.Salary ranges from $80-100,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE PST - Senior Marketing Manager, Mobile Games

A large software and gaming company is looking for a REMOTE (PST) Senior Marketing Manager. The Studio Marketing team connects users to those experiences via compelling marketing campaigns across... More in-game moments, platforms, and touchpoints in connection with 3rd party IP partners. This small but mighty team manages a high volume of content across multiple game titles that leverage entertainment IP. Looking for a Senior Marketing Manager with deep mobile marketing expertise to build and execute go-to-market plans for Mobile games within a portfolio of titles, reporting to the Senior Director of Marketing. This role is focused on launching new titles and building sustain marketing strategies that advance the goal of disruptive innovation in mobile gaming. You?ll bring a strong command of the mobile landscape to drive distribution and acquisition strategy, while orchestrating high-impact brand moments that draw on world-class games and unique entertainment and technology partnerships. Day-to-day, you?ll manage and develop go-to-market plans in close collaboration with external IP partners and a broad internal cross-functional team - including heads of product management, mobile development, and analytics. Comfort & experience working with leadership positions both internally and externally is essential.In this role you will ? Serve as the mobile marketing subject matter expert and lead for your title(s) - spanning traditional mobile marketing, paid media, funnel optimization, UA strategy, and a solid grasp of the underlying technology. ? Own end-to-end go-to-market plans for your assigned mobile game(s) and ongoing live service, driving alignment across internal and external stakeholders from strategy through launch and sustain ? You will be expected to work closely with your production partner to hold shared services teams accountable for asset and campaign development ? Lead the creative development and campaign process - writing clear briefs, championing strong creative concepts, and guiding agency partners & internal teams from ideation through asset delivery ? Partner with Creative Director to establish campaign creative identity & assets - ensuring key themes are carried through all touchpoints ? Partner closely with game development and product to understand key features and product vision that translate into marketing tactics and campaign creative ? Build and maintain productive relationships with creative agencies, managing output and holding work to a high bar. ? Collaborate closely with product management, game development, paid media, analytics, partnerships and marketing leads to surface and act on opportunities for promotion and distribution ? Partner with game production and live ops teams on timing and deliverables for consumer facing features, events and promotions ? Develop and optimize mobile acquisition assets in tandem with larger campaign beats ? Present strategy, performance findings and recommendations to internal leadership and external partners with clarity and confidence ? Manage day to day communications & concept pitches with external partnersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr Instructional Designer

? Partner with SMEs to gather and understand training content? Convert existing materials into eLearning modules and learning assets? Develop engaging courses utilizing Articulate Rise and Storyline... More 360? Ensure content remains compliant and aligned with source materials? Create videos and digital learning experiences using modern learning technologies? Support training initiatives for a highly regulated healthcare environment? Collaborate with stakeholders to revise and enhance learning content? Maintain instructional design best practices throughout developmentJob Description:Insight Global is seeking an Instructional Designer for a leading medical technology client. This individual will be responsible for partnering closely with SMEs to transform existing training materials into engaging, high-quality digital learning experiences. The ideal candidate will have strong experience developing eLearning content using Articulate Rise and Storyline 360 and will be comfortable working within established content frameworks while ensuring accuracy and compliance. Experience within highly regulated environments, such as medical devices, healthcare, pharmaceuticals, or FDA-regulated industries, is highly preferred. This is a long-term remote opportunity supporting a collaborative team focused on delivering impactful learning solutions across their users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Owner

My client Communications is hiring a Product Owner / Product Manager to lead the Fision mobile app and web experience ? the digital front door to our internet, TV, and smart-living services. You will... More own a meaningful slice of our customer-facing product portfolio and partner with senior product, design, engineering, and customer experience leaders to set strategy, ship the right features, and obsess over the details that turn good apps into award-winning ones.This is a hands-on role for someone with a few years of product experience who is ready to take more ownership. You'll write the user stories, run the standups, prioritize the backlog, and stand behind the customer experience that ships. You'll have senior product leaders to learn from, but you'll be expected to operate independently on your squad and grow into a Senior Product Manager within 18?24 months.Set Strategy and Vision with Stakeholders?Partner with senior leaders across Customer Experience, Marketing, Engineering, and Operations to define a multi-quarter vision for the Fision mobile and web experience.?Translate business goals and customer insights into a clear product strategy with measurable outcomes (ratings, NPS, adoption, retention, support deflection).?Run discovery workshops, stakeholder reviews, and executive read-outs. Build alignment before you build the feature.Own the Delivery Roadmap?Own the product backlog and quarterly roadmap for one or more squads building the Fision app and web portal.?Lead sprint planning, backlog refinement, and release activities. Make trade-off calls between scope, quality, and timing ? and communicate them clearly.?Hold the line on quality. No feature ships if it would put our app store rating, accessibility standards, or customer trust at risk.?Track delivery against committed dates, surface risks early, and drive resolution.Document User Stories and Customer Flows?Author clear, well-scoped user stories with strong acceptance criteria that engineering can build from and QA can test against without ambiguity.?Map and maintain end-to-end customer journeys for high-impact tasks ? onboarding, billing, troubleshooting, account management, smart-home control, streaming.?Maintain product documentation in Jira, Confluence, and Figma so the entire team ? and any new engineer or designer joining tomorrow ? has a single source of truth.Build Award-Winning, 5-Star Customer Experiences?Treat the Apple App Store and Google Play rating as a primary KPI. Monitor reviews daily, identify the themes behind 1- and 2-star feedback, and turn those themes into prioritized roadmap work.?Partner with UX research and design to run regular usability testing, customer interviews, and beta programs. Bake findings into the next release, not the next year.?Pursue industry recognition deliberately. Identify target awards (Webby, UX Design Awards, Fast Company Innovation by Design, W?, App Store Editor's Choice, Google Play's Best Of) and align roadmap, design polish, and submission timing to compete for them.?Champion accessibility (WCAG 2.2 AA), performance, and reliability as non-negotiable parts of the customer experience.?Use analytics and product instrumentation (e.g., Pendo, Adobe, Google Analytics, Amplitude, Firebase, App Store Connect, Play Console) to measure what actually moves the rating, not just what looks good in a deck.?Work hand-in-hand with Customer Care and Field Operations to close the loop between what customers report and what we ship.PR: $55-$60/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Agentic AI Engineer

Insight Global is seeking a Senior AI Engineer to join a critical project with one of the largest consulting and advisory firms in the world.This role will support a cloud-native AI engineering... More initiative for the State of California.The Senior AI Engineer will help design, build, and deploy AI agents and workflow-driven applications that integrate with enterprise platforms and external services.This person should bring strong hands-on experience across C#, containerized environments, AI/ML services, REST APIs, and modern CI/CD practices to deliver scalable, secure, and production-ready solutions.Design, develop, and implement cloud-native applications in C# to support AI-driven workflows and agent-based solutions.Build and deploy services within containerized environments such as Docker and Kubernetes.Develop and integrate AI and ML capabilities using AWS Bedrock and Azure AI services, including model fine-tuning and enterprise integration.Create and maintain RESTful APIs and connect external services into broader enterprise application architectures.Support the development of AI model deployment pipelines using GitHub Actions and Terraform.Partner with technical teams to deliver secure, scalable, and efficient AI solutions within AWS and Azure environments.Contribute to the design of automation agents, decision-support capabilities, and chatbot-style experiences where applicable.Apply engineering best practices to optimize application and model performance, reliability, and cost efficiency.Help establish reusable development patterns and workflows for AI solutions operating within a cloud-native platform environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Healthcare Data Analyst/Scrum Master

We are seeking a highly motivated Data Analyst/Scrum Master to support the ongoing operation and enhancement of a legacy on-premises Data Warehouse environment while helping lead a strategic... More modernization initiative to migrate from AIX, Mainframe, Ab Initio, and DataStage technologies to native Google Cloud Platform (GCP) solutions utilizing BigQuery SQL and Python. This individual will serve a hybrid role, combining Agile delivery leadership with business analysis responsibilities, working closely with technical teams, stakeholders, and product owners to manage production support, coordinate new application enhancements, document requirements, develop user stories, facilitate Agile ceremonies, and drive execution of modernization efforts. The ideal candidate will possess strong healthcare data experience, a deep understanding of data warehouse and reporting environments, and the ability to quickly analyze complex data flows, identify dependencies and risks, and develop actionable plans that ensure successful project delivery. This role requires excellent communication, organizational, and problem-solving skills, as well as the ability to bridge business and technical teams throughout a large-scale cloud transformation initiative.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Software Engineer

A client of Insight Global is looking for an experienced Senior Software Engineer. This Senior Software Engineer will be responsible for supporting and modernizing a Microsoft-based technology... More environment, working across both legacy and modern applications while helping deliver solutions that support critical business operations. The role involves designing, developing, testing, deploying, documenting, and maintaining software applications, system integrations, database solutions, and data integration processes, as well as supporting and troubleshooting applications and integrations in a production environment. The engineer will partner closely with business stakeholders to gather requirements, translate business needs into technical solutions, and participate in technical design and architecture discussions. In addition to modernizing existing applications and implementing development best practices, this individual will play a key role in the organization's growing AI initiatives by leveraging tools such as GitHub Copilot and other AI technologies to improve development efficiency, support the delivery of AI-driven products, and provide technical oversight on AI-related projects. The ideal candidate is comfortable working across the full software development lifecycle, thrives in a fast-paced and less structured environment, can operate independently with minimal direction, and is able to communicate effectively with both technical and non-technical stakeholders. Compensation for this role will be a range of $65-80/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less