Job Search Results for call center

As a Call Center Administrator, you will be responsible for daily support activities, including: ?Acting as the primary point of contact for all site related service requests called in or entered by... More site personnel. ?Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS). ?Monitoring work order queues and assigning to correct scheduling group. ?Coordinates some outside service calls with specific vendors ?Entering work order information, setting priorities, and forwarding work order for further processing. ?Maintaining and updating records, reports, files, and communication information. ?Researches and answers all customer work order status inquiries. ?Reviewing, entering, and tracking MRO purchasing requisitions. ?Performing all other duties as assigned. As the Call Center Administrator, you will be expected to: ?Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients. ?Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace. ?Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments. ?Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexibleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Network and Systems Administrator in the Middle River, MD area. The ideal candidate will be responsible for the configuration, maintenance, and reliable operation of our... More network infrastructure, servers, and data center environments. This role requires a deep understanding of both Windows and Linux systems, hands-on experience with IT hardware, and a strong focus on system uptime, performance, and security. Key Responsibilities: ? Administer, support, and maintain Windows Server and Linux operating systems (Red Hat, CentOS, Ubuntu, etc.) in both physical and virtual environments. ? Manage and monitor network infrastructure including switches, routers, firewalls, and wireless access points. ? Perform regular system and network performance tuning, software upgrades, and security patches. ? Oversee and support IT hardware including servers, storage systems, backup devices, and networking equipment. ? Manage data center operations including rack/stack of hardware, structured cabling, power and cooling considerations, and environmental monitoring. ? Develop and maintain system documentation, diagrams, and procedural documentation. ? Implement and manage system backups and disaster recovery solutions. ? Provide tier 2/3 support for escalated technical issues and participate in on-call rotation as required. ? Ensure compliance with internal security policies and industry best practices. ? Collaborate with cross-functional teams on IT projects, upgrades, and deployments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in Chicago is looking for a Project Manager to join their team. They roadmap and project plan is already established for this project and they will be responsible for leading the execution... More of each milestone, managing the project budget, risk mitigation, and leading the development teams day to day. They will be overseeing a web application utilized by both call center agents as well as customers directly. Will be reporting to executive leadership on a regular basis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Customer Supply Chain Specialist. The Customer Experience Specialist will act as a liaison between the company and its customers, ensuring a seamless and positive... More experience. This role involves handling customer inquiries, resolving issues, and providing information about products and services. This person will be given an account to focus to ensure that work orders are fulfilled, and the customer is satisfied.** This is not a call center environment. These consultants will be communicating with buyers and internal teams to ensure that orders are being fulfilled.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking to hire a Salesforce Developer to join one of North America?s largest retail and wellness companies. The ideal candidate will be supporting the Guest Education Center... More Technology that is responsible for different technologies that support guests through the purcahse and post purchase journey. The Salesforce Developer will be responsible for the following :?Provide L3 support for Salesforce-related incidents and service requests escalated from L1/L2 teams.?Perform root cause analysis and implement permanent fixes for recurring issues.?Participate in on-call support rotations, ensuring timely resolution of critical issues.?Collaborate with cross-functional teams including developers, admins, and business stakeholders to resolve issues.?Monitor system performance and proactively identify potential issues.?Maintain documentation for support procedures, known issues, and resolutions.?Work closely with Salesforce developers to validate bug fixes and enhancements.?Ensure compliance with SLAs and internal support processes.?Support deployment activities and post-release validations.?Stay updated with Salesforce platform changes and recommend improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Position Description: Responsible for providing technical and analytical support to several large contact center sites. Participate as a key technical resource during project implementations and... More provide authoritative technical guidance to the customer and project team.Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.Identify research process improvements or develop new processes as neededSoftware Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization.SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling.BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities.All other duties as assigned or directed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Pay rate $20-$30hrA client of Insight Global is looking for a PC/Desktop Support technician to work onsite 5 days a week in Columbus, Ohio. Seeking PC Technician with primary responsibilities around... More desktop support, imaging and customers service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems. May be used from time to time to support the ITS Call Center when needed. Basic Duties ? Provides telephone support related to networking or connectivity issues. ? Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. ? Provides basic diagnosis, analysis and resolution of issues and customers). ? Independently images and or reimages equipment in preparation for deployment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less