Job Search Results for call center

Insight Global is seeking a Customer Support Manager to sit on site in Cleveland, OH. In this role you will be responsible for overseeing around 40-50+ people who work domestically and... More internationally.As a Customer Support Experience Manager, you will oversee a team of support representatives, providing guidance, training, and performance evaluations. You will also be responsible for setting key performance indicators (KPIs) and ensuring that the team meets or exceeds these goals. Additionally, you will also be responsible for understanding each of our customer environment profiles, handling escalated customer issues, analyzing contact center metrics, and ensuring compliance with company policies and industry regulations. You will also be responsible for ensuring proactive customer care and anticipating the needs of our customers. Your role will involve identifying areas for improvement, implementing innovative technologies or processes, and ensuring that customer interactions align with the companys values and objectives.Your primary goal will be to create a positive and productive work environment that motivates employees to perform at their best while maintaining a high standard of service for our customers. Your work environment will have some hybrid elements built upon an onsite foundation. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of contact center operations. You should be able to analyze data, identify trends, and make data-driven decisions to improve service quality. Additionally, you should be comfortable working in a fast-paced environment and managing multiple priorities simultaneously.Key responsibilities include monitoring customer interactions, handling escalated issues, and collaborating with other departments to ensure a seamless customer experience. You will also be responsible for developing training programs, creating support documentation, and implementing customer feedback mechanisms to drive continuous improvement. Additionally, you will be responsible for the design and ongoing optimization (and will be included in the implementation) of an omnichannel contact center suite of technology tools and processes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing transactions, and connection fee transactions.... More Perform quality assessments on processed transactions within the Customer Information System (CIS) to ensure compliance with policies and procedures. Analyze trends and quality monitoring data to identify skill gaps and training needs. Assist with onboarding and conduct refresher training for staff, developing coaching materials and feedback based on QA evaluations. Evaluate training effectiveness using metrics such as test scores, error ratios, and employee feedback. Update training documentation and reference materials in line with procedural and policy changes. Serve as a subject matter expert (SME) for internal systems and processes, including phone systems (e.g., Cisco ), IVR, and other customer service tools. Collaborate with other Business Division workgroups to validate and improve customer service processes. Identify and promote best practices to support continuous improvement and consistent quality results. Pay rate up to $33hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on... More tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a temporary Learning & Development Program Partner to join our clients hybrid team for 6+ months, with potential extensions. This role is part of the HR group, which manages... More training and development for new hires and existing staff. The successful candidate will design and oversee employee training programs, update and enhance training materials, and launch new onboarding programs. They will work with vendors to design these materials and be responsible for updating them. The role includes launching the delivery onboarding program during the contract period, connecting with branch/HQ and call center leaders to ensure training is up to date and effective, and working with trainers in corporate and the call center. Additionally, the HR Program Partner will maintain and enhance training programs for current team members and collaborate with vendors, instructional designers, VPs, and other stakeholders to ensure program success.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Loan Software Analyst in Dallas, TX. Your primarily responsibility will be to provide customer support for the clients mortgage/ loan processing software products.... More Typically your customers will be mortgage brokers. You will handle loan processing related questions associated with the software and its functionality. You will instruct them on how to use the software and how to navigate its process/ workflows. You will take requests from the queue and work with customers via email and phone. You will document all communications in the internal system for future reference and escalate any advanced issues to the senior team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A customer of Insight Global is looking for an Operations Technician to support their Large Enterprise Data Center. The ideal person will be self-driven and highly motivated to provide excellent... More support with little to no supervision. This position is dynamic and will require a wide range of tasks such as racking and stacking servers, conducting audits, supporting change control, troubleshooting, etc. This role will be for a 1st shift position but on-call support will be required throughout this engagement. Operational Duties: -Ensure equipment is installed, repaired, or re-configured correctly and quickly, coordinating with other teams (customer and supplier) as needed.-Ensure that the assigned work area is clean, stocked, safe, and secure by following established policies for maintaining work areas, stocking equipment and parts, and protecting information and physical assets.- Effectively multitask, communicate proactively, and have excellent time management skills.- Build, maintain, and revise processes to ensure efficient break/fix and communication activities.- Ensure customer experience with products is second to none.Responsibilities: -Installation, troubleshooting, and maintenance of server and storage equipment in a customer's production environment.-Must be able to walk long distances and stand for long periods of time.-Ability to lift and carry heavy equipment up to 50lbs safely.-Responsible for escorting unbadged people when appropriate.-Receive package deliveries (site specific).-Updating, adding, and closing incident activity in one or more incident tracking systems.-Coordinating receipt, stocking, and return shipping of equipment, parts, and other materials.-Monitoring of the assigned work area, parts cages, and related areas to ensure cleanliness, safety, and security.-Concise, proactive communication with geographically dispersed team members.-Train new team members on products, operational support, and best practices.-Responsible for monitoring tickets and managing appropriately.-Serve as On-site Point-of-Contact.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Fire service technician, you will receive calls from the Service Resource Center detailing equipment or system malfunctions. You'll contact customer representatives to identify and diagnose... More issues, performing necessary repairs on electronic fire alarm systems and related building products. Following troubleshooting procedures and technical manuals, you'll service, troubleshoot, and install various Fire & Life Safety systems, including SimplexGrinnell. Your role involves interpreting blueprints, diagrams, and specifications, while consistently communicating with district staff and customers to ensure satisfaction. Additionally, you'll complete service acknowledgements, obtain customer signatures, participate in on-call rotations, and help train or mentor team members.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less