Job Search Results for call center

A third-party health insurance administrator is hiring a Customer Service Representative to support growing member and provider volume. This is a high-volume, structured call center role operating... More Monday?Friday, 9:00 AM?5:00 PM (no flex scheduling).This position is critical to daily operations, handling inbound calls related to eligibility, benefits, claims status, pre-authorizations, and provider inquiries. Representatives are cross-trained across multiple functions and are expected to take ownership of calls, resolve issues end-to-end, and deliver a strong member/provider experience.This is a fast-paced role best suited for individuals who are reliable, self-sufficient, and comfortable handling complex or escalated conversations with professionalism and patience.Key Responsibilities:Handle 30?50 inbound calls per day from members and providersAssist with eligibility, benefits, claims status, pre-certifications, and general inquiriesInvestigate claims, identify issues, and coordinate with internal claims teams or external providers/vendors to resolveNavigate plan documents (SPDs) and systems to accurately explain coverage, limitations, and member responsibilityDocument all interactions thoroughly in the systemDe-escalate frustrated callers and provide clear, professional communicationWork across multiple systems and adapt to new platforms and processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 1 bilingual remote Enrollment Specialists to support a network of private tuition based schools across the country.This is a fulltime, remote role working M-F with a... More rotating weekend schedule (3-6 hours once per month on Saturday/ Sunday).We?re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.You?ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You?ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn?t move forward the first time.This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.What You?ll Do-Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up-Receive inbound calls from families with questions about programs, availability, and next steps-Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement-Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice-Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family-Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special-Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation-Handle objections thoughtfully and guide families toward the right next step-Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM-Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is an inbound customer service role. . It's a boutique-style, inbound call center. Our focus is to create an excellent member experience, which is much more valuable than making a sale. There is... More no churn and burn here, no cold calling or telemarketing.We are seeking a dedicated team member who can provide exceptional customer service and support, including scheduled coverage as needed, to ensure smooth operations and customer satisfaction. You will focus on:?Identify customers' needs, clarify information, research customer issues, and provide solutions and /or alternatives.?Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.?Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a mid-level IT Project Manager to support and drive execution across multiple active initiatives within a growing technology team. This individual will partner closely with a Senior... More Project Manager to help oversee projects that are already underway, ensuring timelines, deliverables, and cross-functional alignment remain on track. The current projects underway are centered around Call Center transformation. This is a highly collaborative role ideal for a project manager who thrives in a fast-paced environments and can effectively manage multiple workstreams simultaneously. Key ResponsibilitiesSupport the planning, execution, and delivery of multiple concurrent IT projectsPartner with a Senior Project Manager to manage timelines, milestones, and resource coordinationOversee ongoing initiatives, ensuring projects stay on schedule and within scopeFacilitate communication across stakeholders including IT, business teams, and vendorsTrack risks, issues, and dependencies and proactively drive resolutionMaintain project documentation, status reporting, and stakeholder updatesEnsure alignment between technical teams and business objectivesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking experienced and service-oriented Client Services Specialists to join our Coordination of Benefits (COB) team. This role is focused on supporting patients by resolving insurance billing... More issues, specifically related to coordination of benefits claim denials. The ideal candidate is a proactive problem-solver with strong insurance knowledge and a passion for delivering high-quality customer service.Key Responsibilities?Act as a liaison between patients and insurance providers to resolve coordination of benefits (COB) claim denials?Conduct inbound and outbound calls with patients and insurance companies to address and resolve billing discrepancies?Facilitate three-way communication between patients and insurance representatives to drive timely resolution?Perform detailed insurance follow-up and denial management?Maintain accurate documentation of all interactions and claim updates?Support a high-volume call center environment while ensuring a positive patient experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role Overview: Own the architecture, design, and high-level escalation of network infrastructure within an Enterprise level data center, driving the transition from Cisco to Arista hardware. This... More role focuses on managing the Core layer down, handling a demanding design workload, navigating complex governance approvals, and serving as the primary technical escalation point for critical routing incidents. The ideal candidate possesses deep expert-level experience in large-scale data center environments and thrives under high-pressure scenarios.Key Responsibilities:? Design, build, and optimize high-availability network architectures from the Core layer down, tailoring solutions to a dynamic, large-scale data center environment.? Manage a demanding design workload driven by aggressive project requests, producing comprehensive documentation, engineering plans, and technical templates.? Lead the internal L3 Network Peer Reviews and present complex architectures to external Change Advisory Boards (CAB) to secure deployment approvals.? Act as the primary technical escalation point for Major Incident Management (MIM), leading troubleshooting efforts to rapidly resolve severe routing and core-layer outages.? Participate in a strict, rotating On-Call process for high-stakes after-hours incidents, running from Thursday to Thursday.? Oversee and execute complex, high-risk after-hours change requests, including core migrations, firmware/EOS upgrades, and major topology shifts.? Collaborate with L1 and L2 deployment engineers, translating high-level designs into actionable physical and logical implementation tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less