Job Search Results for call center

-Our client is looking to build a team of Data Scientists to support real-time transcription of their high-volume contact centers based virtually and throughout the United States.-The team currently... More has Speech Analysts, and they are looking to expand their capabilities to provide real-time text data transcription and sentiment analysis, and use AI instead of audio.-The goal is to develop AI models with transcripts to capture call summaries in two to three sentences about the issue and resolution, and gather sentiment feedback based on tone, energy, and language.-Currently, they have natural language processing (NLP) in place and need to improve LLMs for GenAI. Theyre not wanting the creation of a chatbot or repository, but more so candidates who understand what is going on behind the screen and fine tuning the existing model. -The LLMs are text data specific and they need to incorporate more word embedding to convert word phrases to numerical representation of words using different techniques to identify similarities and allow the computer to understand those meanings. -The goal is to build their own ChatGPT which will involve transcript and phonetic based queries converting that to transcript-based queries.-This role will be responsible for:oMining complex data and providing systems-related advice for their organization. oDesign new ways to incorporate vast information with a focus on information technology topics. oWork with different data mining techniques such as clustering, regression analysis, decision trees and support vector machines.oHelp fine tune data models and existing LLMsThe pay rate for this role varies depending on level and years of experience and will range from $40-$45/hour.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Our client is looking to build a team of Data Scientists to support real-time transcription of their high-volume contact centers based virtually and throughout the United States.-The team currently... More has Speech Analysts, and they are looking to expand their capabilities to provide real-time text data transcription and sentiment analysis, and use AI instead of audio.-The goal is to develop AI models with transcripts to capture call summaries in two to three sentences about the issue and resolution, and gather sentiment feedback based on tone, energy, and language.-Currently, they have natural language processing (NLP) in place and need to improve LLMs for GenAI. Theyre not wanting the creation of a chatbot or repository, but more so candidates who understand what is going on behind the screen and fine tuning the existing model. -The LLMs are text data specific and they need to incorporate more word embedding to convert word phrases to numerical representation of words using different techniques to identify similarities and allow the computer to understand those meanings. -The goal is to build their own ChatGPT which will involve transcript and phonetic based queries converting that to transcript-based queries.-This role will be responsible for:oPerforms data collection, analysis, validation and reporting. oDesigns, tests, and documents processes, SQL queries, and stored procedures. oSupport some manual labeling of dataoBuild out dashboards oExtracts and analyzes data from various sources, including databases, manual files, and external websites. oResponds to data inquiries from various groups within an organization. oCreates and publishes regularly scheduled and ad hoc reports.The pay rate for this role varies depending on level and years of experience and will range from $25-$32/hour.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a NOC Help Desk candidate in the Bridgewater, NJ, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position... More focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The role is responsible for: (1) quality call monitoring audits of customer experience issue identification assuring company standards are maintained and compliance integrity is preserved, (2)... More consulting with supplier management to resolve quality problems, and (3) function as an information source to suppliers and various company departments when special and critical quality issues occur and (4) to process consumer complaints alleged towards clients. Pay Rate Range: $20-$22/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Access Supervisor oversees daily operations, ensuring alignment with Medical Center philosophies and customer needs. This role includes fiscal responsibility, strategic planning, and... More staff development. The Manager collaborates with medical staff and other departments, contributing to the achievement of Patient Services goals.Key Responsibilities:-Develop and maintain efficient workflows, policies, and procedures for Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.-Monitor and adjust staffing schedules to meet department needs.-Supervise and develop clerical and administrative staff, including hiring, training, performance evaluation, and disciplinary actions.-Implement training and workflow enhancements to improve customer service and data integrity.-Manage human resources and payroll functions, resolving related issues.-Perform quality measures and monthly reporting of Key -Performance Indicators.-Ensure compliance with all relevant laws and Medical Center protocols.-Foster a positive work environment and promote staff development.-Assist with budget preparation and manage labor and supply costs.-Collaborate with internal and external departments to resolve workflow issues.-Hold regular staff meetings to communicate updates and address concerns.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Answers and responds to all inbound calls and tickets from end-users for Recologys IT Services and support. Handles end-user issues or requests with professional and customer first attitude. Utilizes... More hands-on technical skills to diagnose and resolve all tickets at the IT Service Desk (e.g., First Call Resolution) prior to escalating to level-2 or above IT support staff. Analyzes and resolves all desktop application software and/or hardware incidents and requests from end-users based upon the Service Level Agreements. Follows up with reported incidents to ensure they are resolved, requests are filled, and follow-up communication back to the customer/end user is completed. Maintains ownership throughout the process until ultimate resolution of the request or incident. Establishes and develops relationships with other Recology IT team members through frequent communication and collaboration. Creates and documents all support calls from the end-user community into the service desk tool BMC Remedyforce. Logs and tracks Incidents and Service Requests from creation through resolution stages. Contributes and coordinates updates to the Knowledge Article database within the Remedyforce platform that improves the IT Service Desk to resolve customer(s) issues more effectively (e.g., First Call Resolution) through Self-Service portal.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Access Manager oversees daily operations, ensuring alignment with Medical Center philosophies and customer needs. This role includes fiscal responsibility, strategic planning, and staff... More development. The Manager collaborates with medical staff and other departments, contributing to the achievement of Patient Services goals.Key Responsibilities:-Develop and maintain efficient workflows, policies, and procedures for Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.-Monitor and adjust staffing schedules to meet department needs.-Supervise and develop clerical and administrative staff, including hiring, training, performance evaluation, and disciplinary actions.-Implement training and workflow enhancements to improve customer service and data integrity.-Manage human resources and payroll functions, resolving related issues.-Perform quality measures and monthly reporting of Key -Performance Indicators.-Ensure compliance with all relevant laws and Medical Center protocols.-Foster a positive work environment and promote staff development.-Assist with budget preparation and manage labor and supply costs.-Collaborate with internal and external departments to resolve workflow issues.-Hold regular staff meetings to communicate updates and address concerns.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less