Job Search Results for call center

The position is contract for 12 months with an opportunity to be extended This position is a hybrid/remote position in the Greater Nashville, TN areaThis position is onsite only for onboarding and... More then fully remote but must be in the greater Nashville area Work in multiple databases to extract informationWill help determine individual and family eligibility for careAssists in coordinating and communicating schedulesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for an Annuity Product Representative for a hybrid, contract-to-hire opportunity in the Cincinnati, Ohio area. The client is a leading insurance holding company who provides... More protection, retirement income and reinsurance solutions through its subsidiaries. The Annuity Product Representative plays a significant role within the Annuity business unit for the client, and the Representative will have a direct impact on customers. This person will operate in an inbound call center environment, serving as the primary point of contact for providing reactive annuity product support for clients and financial professionals via phone and email communication. The Representative will be thoroughly trained, starting the first 8 to 12 weeks on-site at the client's Blue Ash location. They will start with taking very basic calls, and ultimately transferring the majority of calls until they finish the training program. Representatives can expect to take anywhere from 40-50 calls per day to start, with that number expected to grow over time as the company expands. Basic calls may consist of basic contract information, issue dates, status updates, etc. Once fully trained, the Representative can expect to take on more complex calls. This includes, but is not limited to: Providing education and customer service on the client's full portfolio of annuity products and ridersTaking and processing trade requests as well as taking other buy/sell orders in a timely/accurate mannerProfessionally communicating with a large array of internal departments in order to assist the external customers If the candidate does not already have a FINRA Series 6 or 7 license, successfully passing the exam is required within the first 6 months of employment, and fully obtaining the FINRA Series 6 license is required within the first year from hire. The client will take on the associated costs. Additional InformationTraining Overview:Training technically extends for a full yearIt involves a combination of face to face group sessions to learn a specific system or topic as well as 1v1 training First 3-4 weeks: Learning various topics and integrating navigation sessions so they can apply those topics after learning themNext: Mock call phase where they can start to apply what they've learnedNext: Put on phones with someone for a day to 3 days on the line with them, able to help guide them if they're strugglingOne the phones alone, with support from team via MS TeamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on... More tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Access Manager oversees daily operations, ensuring alignment with Medical Center philosophies and customer needs. This role includes fiscal responsibility, strategic planning, and staff... More development. The Manager collaborates with medical staff and other departments, contributing to the achievement of Patient Services goals.Key Responsibilities:-Develop and maintain efficient workflows, policies, and procedures for Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.-Monitor and adjust staffing schedules to meet department needs.-Supervise and develop clerical and administrative staff, including hiring, training, performance evaluation, and disciplinary actions.-Implement training and workflow enhancements to improve customer service and data integrity.-Manage human resources and payroll functions, resolving related issues.-Perform quality measures and monthly reporting of Key -Performance Indicators.-Ensure compliance with all relevant laws and Medical Center protocols.-Foster a positive work environment and promote staff development.-Assist with budget preparation and manage labor and supply costs.-Collaborate with internal and external departments to resolve workflow issues.-Hold regular staff meetings to communicate updates and address concerns.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Access Supervisor oversees daily operations, ensuring alignment with Medical Center philosophies and customer needs. This role includes fiscal responsibility, strategic planning, and... More staff development. The Manager collaborates with medical staff and other departments, contributing to the achievement of Patient Services goals.Key Responsibilities:-Develop and maintain efficient workflows, policies, and procedures for Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.-Monitor and adjust staffing schedules to meet department needs.-Supervise and develop clerical and administrative staff, including hiring, training, performance evaluation, and disciplinary actions.-Implement training and workflow enhancements to improve customer service and data integrity.-Manage human resources and payroll functions, resolving related issues.-Perform quality measures and monthly reporting of Key -Performance Indicators.-Ensure compliance with all relevant laws and Medical Center protocols.-Foster a positive work environment and promote staff development.-Assist with budget preparation and manage labor and supply costs.-Collaborate with internal and external departments to resolve workflow issues.-Hold regular staff meetings to communicate updates and address concerns.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a candidate to join a team of Tier 1 Telepresence Engineers in the Austin, TX area. This role will be responsible for supporting a variety of voice and video enterprise... More clients in a NOC environment. This support team is responsible for configuring, maintaining, and restoring Cisco Unified Communications devices, servers, and services, such as Cisco Telepresence codecs, UC servers, and Webex applications or services.Responsibilities include, but are not limited to:-Taking customer calls regarding any telepresence device issue, and leveraging skills to triage and isolate an issue/engaging the wider team for assistance if necessary. The number of calls/tickets fluctuates based on client needs, ranging from 1-3 to 5-8 a day.-Supporting the Unified Communications devices and servers which enable the clients to join voice and video conferences.-Logging, troubleshooting, and documenting issues using Service Now for all tickets. Some examples are troubleshooting connectivity issues, call quality problems, compatibility problems, call routing problems, and connectivity issues with video endpoints.-Helping with resolving backlog tickets.-Working with 3rd party teams for escalations. These teams include interdepartmental teams such as Logistics or TAC and external client teams like Network, Security, or AV Installers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

These individuals will be specifically supporting the clients customer-facing freight and will be responsible for taking around 50 calls per day to help coordinate and communicate between carriers... More and facilities to assist with any type of disruption that occurs during the transportation process. Deliver outstanding carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur - Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches - Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks - Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisive) - Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history - Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet - Provide support to drivers and carriers with over the road disruptions - Outsourcing secondary capacityA few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Responsibilities: Evaluate and treat patients at the center following established care standards Monitor patient care quality using available data and chart reviews Assist in coordinating patient... More services, including specialty referrals, hospital coordination, and home health care Actively participate in care team huddles, providing medical expertise Foster cooperation within the practice by maintaining a professional and approachable demeanor Ensure timely and accurate medical record documentation, collaborating with quality-based coders Adhere to policy and protocol defined by Clinical Leadership Engage in discussions with the Regional Medical Director (RMD) regarding care quality, outcome data, policies, procedures, and records Explore growth opportunities for new or existing services within the center Participate in the local primary care on-call program as needed Maintain compliance with licensing, certification, and accrediting bodiesDedicate 100% of your time to direct patient care, including patient-facing interactions and administrative tasks related to patient care.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less