Job Search Results for call center

Position Summary Responsible for the facilitation of training for Patient Access Center?s schedulers and referral agents. This includes new hire onboarding, core skills, customer experience, call... More flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Essential Functions ? Facilitates New Team Member Training program, onboarding, continuous education, and additional training initiatives, as assigned. ? Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. ? Continuously monitors Patient Access Center call flow, core skills, and workflows to ensure accurate patient registration, appointment scheduling, and call handling in alignment with established quality assurance expectations. ? Demonstrates proficiency with core applications and workflows, providing subject matter expertise. ? Proactively seeks to gain knowledge in all areas of patient access to include workflows and standard operating procedures in all service lines supported by the Access Center. ? Actively participates in access center departmental meetings to promote open, consistent communications for continuous performance improvement, collaborating with department leaders to identify and assess organizational, departmental, and individual training needs. ? Analyzes workflows and processes, identifies knowledge needs, and collaborates with direct leadership and stakeholders to establish a vision for creating, updating, and managing instructional content. ? Develops instructional materials, computer tutorials, reference materials, and visual aids for meeting specific access center training program objectives. ? Consistently reviews training materials and instructional content to ensure that materials are current and in alignment with organizational and departmental goals and initiatives. ? Reviews, resolves, and documents any training, trainee performance and behavior or workflow issues encountered in a timely and efficient manner and communicates issues with direct leadership and corresponding stakeholders. ? Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental. Promotes efficiency, identifying opportunities to streamline processes and workflows, when applicable. ? Responds positively to change and acts as an ambassador in support of organizational and departmental goals and initiatives. ? Maintain records of training activities and team member progress. ? Supports Contact Center leadership by providing trainee feedback during assigned training. ? Exhibits compassion, empathy, patience, and understanding in alignment with the Way. ? Demonstrates effective and efficient use of department and organizational resources. ? Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal, state, and local standards. ? Maintains compliance with all policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global?s customers is looking to onboard a Data Center Administrator to their team. This role supports the internal data center team across multiple locations, including a primary data... More center in Los Angeles and an Irvine campus with small server rooms in each building. The Data Center Admin will focus heavily on physical data center operations, including racking and stacking equipment, cabling, rack distribution, and supporting rack rebuild projects. They will assist with network connectivity initiatives by running and connecting cables, verifying connections, and checking the status and quality of completed work across campus server rooms. In addition, the role will handle basic operational tasks following hardware repairs or replacements, leveraging strong Linux experience to log into servers and perform post-repair validation or system checks. The position is a 3-6 month contract and requires hybrid work and travel between the Irvine campus and LA data center as needed for specific projects, with no on-call responsibilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role will support governance and oversight of data center operations. Responsibilities include managing power, cooling, and space for hardware installations, facilitating hardware installation... More and decommissioning, and coordinating with internal stakeholders to meet expectations. Additional duties include managing inventory, conducting floor audits, and providing management with effective MI. This role also includes participation in an out-of-hours call-out rotation to escort vendors into the data center.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple GI offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Shifts are Monday-Friday either from 8am-4:30pm or 8:30am-pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing Neurology, Pituitary, and Neurosurgery specialties. The Supervisor will lead a team of... More ~23 agents supporting neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight.?Key ResponsibilitiesTeam Leadership (40%)? Directly manage and support a team of ~23 agents? Monitor performance, productivity, and engagement? Coach, develop, and address performance issues? Foster a positive, accountable team culture?Resource Management (20%)? Manage staffing levels and coverage? Oversee inventory, equipment, and access needs? Track FTE allocation and workforce planning? Submit and manage service tickets and internal requests?Operations & Quality (30%)? Oversee daily call center/patient access operations? Ensure adherence to workflows and quality standards? Partner on QA initiatives and performance metrics? Identify and resolve operational issues proactively?Special Projects (10%)? Support departmental initiatives and growth projects? Assist with process improvements and system enhancements? Participate in cross-functional collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a talented Data Center System Admin to sit onsite with one of our largest tech clients in the Bay Area. Responsibilities:? Manage and maintain the infrastructure,... More including servers, network devices, storage systems, and virtualization platforms.? Install, configure, and troubleshoot operating systems, software applications, and hardware components.? Implement and maintain security measures to protect the company's data and systems from cyber threats and vulnerabilities.? Monitor system performance and reliability, identifying and resolving issues in a proactive manner to minimize downtime and ensure optimal performance.? Plan and execute system upgrades, migrations, and patch management activities, adhering to best practices and minimizing disruptions to business operations.? Collaborate with cross-functional teams to support business initiatives, providing technical expertise and guidance for projects.? Develop and maintain documentation, including system configurations, procedures, and policies, to ensure effective knowledge transfer and compliance with regulatory requirements.? Provide technical support and assistance to end-users, resolving issues in a timely and efficient manner to ensure productivity and user satisfaction.? Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed.This role can pay between $70-78/hour depending on years of experience and skillset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Business Service Center (BSC) Service Representative provides exceptional customer support for Treasury Management products, including online banking (savings and checking accounts), lockbox,... More cash vault, remote deposit, wires, and ACH origination. This role handles 40 inbound calls daily helping with client and internal inquiries, resolves issues through research, educates users on system capabilities, and ensures compliance with all banking regulations.Essential Functions/Responsibilities:- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, and online chat- Recognize sales opportunities and refer clients to sales associates- Remain current on products, services, policies, and procedures- Resolve customer inquiries or issues with respect to any loan product offered by the banking company- Resolve customer issues through account research and utilization of support materials and resources- Perform customer account transaction and maintenance activities accurately- Strive for first contact resolution of customer inquiries, transactions, and problem resolution- Escalate customer requests requiring additional knowledge or expertise as defined by department leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Department & Position Overview:Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that... More our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.Every Day You Will:?Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests?Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations?Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys ?Input accurate data entry of sensitive information ?Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance ?Screen patients and caregivers for additional programs and benefits to enhance their lives?Maintain reliable work schedules?Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship?? ?Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner?? ?Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner ?Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more ? ?De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution?? ?Adhere to a revolving monthly client service and compliance standard?? ?Effectively input and update the case file and account data within CRMs? ?Manage call dashboards and reporting to assist in managing assignmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Consumer Sales Agent to join a fast-paced, family-oriented field marketing organization that works with Medicare and Medicaid populations, primarily servicing individuals under 65.... More This is an inbound, service-focused role with provided leads ? no cold calling or self-sourced leads required. The agent will work in a call center environment handling CSR-style inbound calls and passing qualified opportunities along appropriately.Key ResponsibilitiesHandle inbound consumer calls in a call center environmentSupport Life, Health, and Annuities products for under-65 populationsProvide excellent customer service and pass qualified opportunities forwardManage an in-house book of business (approximately 20 client interactions per day)Complete callbacks within 3 daysMeet quality assurance and customer satisfaction standardsNo sales quotas and no cold callingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview: Insight Global is seeking a Telecommunications Administrator to manage and support the hospital?s enterprise voice and communication systems in a 24/7 healthcare environment. This role is... More responsible for the reliability, security, and performance of VoIP, PBX, call center, and paging systems that support clinical operations and patient communication.The ideal candidate has hands-on telecom experience, strong vendor coordination skills, and is comfortable operating in a mission-critical hospital setting.Responsibilities:? Administer and support enterprise telecommunications systems: ? VoIP, PBX, voicemail, call recording, call center platforms? Configure and optimize: ? SIP trunks, dial plans, call routing, extensions? Monitor system performance and troubleshoot telecom issues? Apply firmware updates, patches, backups, and system changes? Serve as primary point of contact for telecom vendors and service providers? Partner with network and security teams to integrate voice systems with IT infrastructure? Support and train end users across clinical and administrative departments? Maintain documentation: ? Call flow diagrams? System configurations? Telecom inventories? Generate reports on call volume, performance, and usage? Ensure compliance with HIPAA, Joint Commission, and hospital security policies? Support disaster recovery planning and emergency communication testing? Evaluate and recommend emerging telecom technologiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less