Job Search Results for call center

We are seeking a highly responsive and empathetic Call Center Representative to join our fast-paced communications team. Key responsibilities: Patient Status Monitoring: Check on patients, including... More those in the emergency room, and confirm their status and roomCustomer Service: Handle inbound calls from patients and hospital staff, providing accurate and empathetic assistance.Message Coordination: Share messages between departments and manage paging calls promptly.Follow-Up Support: Assist established patients with Duke Health who have follow-up questions or concerns.Information Management: Ensure accurate documentation and timely communication of patient updates.Shift:Saturday, Sunday, and Monday 6:30 am-7:30 andThursday : flex day 3pm-7pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Work on-site in St. Louis, MO five days a week? Oversee daily call center operations, including scheduling, staffing, and workflow management using platforms like Genesys? Develop and implement... More quality control measures and performance goals for productivity, accuracy, efficiency, and customer satisfaction? Monitor call center trends (e.g., call volume, staffing levels, customer satisfaction) to identify and implement process improvements? Supervise and provide daily coordination for outsourced Customer Support Specialists (CSSs), ensuring adherence to performance standards? Evaluate staff performance using key metrics and provide regular coaching and feedback? Ensure accurate intake and routing of child care referral service requests and maintain knowledge of state resources (e.g., CCDS, TANF, WIC, SNAP)? Monitor and answer inbound calls as needed, ensuring high-quality service and resolution of issues? Identify and escalate customer pain points and service challenges to management? Prepare progress reports and performance evaluations as required by the funder? Support additional call center projects and promote the company?s Mission, Vision, Beliefs, and ValuesPerform other duties as assignedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2?3 years of experience in a call center or customer service role preferrably with IT?Experience responding and triaging technical issues?Strong customer-facing communication and problem-solving... More skills?Ability to work flexible shifts and adapt to fast-paced environments?Eligible to get a security clearancePlusses:?Basic knowledge of IT or telecommunications systems preferredCompensation:$23/hr to $25/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2?3 years of experience in a call center or customer service role preferrably with IT?Experience responding and triaging technical issues?Strong customer-facing communication and problem-solving... More skills?Ability to work flexible shifts and adapt to fast-paced environments?Eligible to get a security clearancePlusses:?Basic knowledge of IT or telecommunications systems preferredCompensation:$23/hr to $25/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2?3 years of experience in a call center or customer service role preferrably with IT?Experience responding and triaging technical issues?Strong customer-facing communication and problem-solving... More skills?Ability to work flexible shifts and adapt to fast-paced environments?Eligible to get a security clearancePlusses:?Basic knowledge of IT or telecommunications systems preferredCompensation:$23/hr to $25/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Team Lead in the Los Angeles, CA area. This role will be focused more on Access and Strategy across the health system. This individual will be assisting... More with streamlining workflow processes of different service lines throughout the health system, designing decision trees, and implementing the new workflows with homesite staff in addition to onboarding/training Contact Center staff. Each service line will take about 8-10 months to onboard/go live in the contact center. This work will include:?Conduct Epic investigations (review charts, appointment patterns, identify gaps).?Surface trends and process improvements for decision trees and workflows.?Support operational troubleshooting and frontline staff questions.?Provide data-driven insights during service line onboarding.?Act as the ?analytical glue? between the Supervisor/Manager and frontline staff.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Workforce Management Analyst is responsible for forecasting, scheduling, and real-time monitoring to ensure the call center is adequately staffed to meet service and performance targets. This... More role supports resource planning during critical periods like March Madness, planning hybrid work-schedules and provides key insights to optimize efficiency and agent experience. Collaborate with Member Services and Benefits management team to obtain all the necessary information to adequately support planning, forecasting and facilitate decision making.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Licensing Sales Representative, you will be responsible for selling music licenses to businesses in the Nashville, TN area for the protection of songwriters. This role involves high volume cold... More calling, providing management-directed call quality in all customer interactions, updating internal systems with new account information regularly & ensuring all accounts have proper supporting documentation. In this role, you will be in a formal call center environment alongside other agents, in a fast-paced team culture where your model sales performance & continuation of best practices will provide you the ability to graduate sales levels & progress consistently. All leads will be provided for you for the purpose of identifying businesses utilizing music to enhance existing sales to create gaps where licenses are needed. You will start out as a Level I Sales Rep and fast progression to Level III within one year is expected, with changing quotas based on tenure and production. This role offers uncapped commission opportunities, with significant earning potential after the first year. Below are additional functions:Essential Functions:?Promote the value of music and the client's services through inside sales calls?Deliver excellent customer care and maintain high call quality?Verify and update lead information in internal systems?Generate and qualify leads using CRM systems?Demonstrate top sales performance and best practices?Uphold the company's core values and support diversity and inclusionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less