Job Search Results for call center

Insight Global is seeking a Customer Service Call Center Representative for our client in Schenectady, NY.As part of our team, a Customer Service Representative/Dispatcher will take incoming calls... More and make outgoing calls. You would be responsible for scheduling appointments, confirmations, and follow up calls. Above all, you will use your communication and active listening skills to provide customers with exceptional service.Specific duties include:?Providing our customers with an exceptional customer service experience?Answering incoming calls?Making outgoing calls?Scheduling appointments?Assisting with customer retention?Working with all departments to ensure timely resolution of customer issues?Presenting service agreements and options?Resolving customer issues?Data entryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be... More responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Participating as a member of the Member and Provider Services Department Management Team, including strategy, budgeting, staffing projection and quality improvement.Creating a culture within the Team... More of exceptional service to members and their providers, as well as transparency in reporting results, trends and issues to Senior Management and clients.On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels (i.e., percentage of call answered by a live operator in 45 seconds, average speed to answer, longest hold time and abandon rate) are met, and Team member production measured by number of calls handled and average length of call is reasonable based on each Team member?s experience.During exceptionally busy times, supporting the remainder of the Team in meeting service levels by signing into a queue and handling calls.Responsible for managing the Team?s staffing, including analysis of call patterns, service trends and attendance so that requires service levels are met.Responsible for ensuring that any messages left for the Team or scheduled outbound calls occur within 1 working day of the message being left or the request for an outbound call.Responsible for ensuring that Representatives take an active role in ensuring that any support requested from other Departments for Open calls is received, and the member or provider is provided with updates on progress toward resolving an issue.Responsibility for ensuring that any correspondence received by the Team, including mail and electronic mail is answered within 1 working day. Any email issue noted as urgent should be responded to within 4 hours.Assuming responsibility for expertise in all facets of the client being serviced by the Supervisor?s Team, including programs, plans, marketing organizations, contacts and relevant Policies and Procedures.Working with PAS? Documentation Coordinator and Trainer to ensure that reference materials for the Team?s client are accurate, up-to-date and designed in such a manner as to create efficiency in call resolution.Within the Team, ensuring that appropriate lines of communication and standards for call escalation are established. This may include formal or informal designation of senior representatives or team leaders to support the remainder of the team.Ensuring that all Team members understand the importance of privacy and accuracy in the information they provide, and work with Enterprise Risk Management (ERM) Auditors on any quality issues which emerge.Act as a liaison with clients for escalation of service issues or program questions, establishing a strong working relationship and client trust.Assists with the development of Policies and Procedures for the Member and Provider Services Department.Supervisory Responsibilities: 2 + employees in a growing departmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple GI offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Shifts are Monday-Friday either from 8am-4:30pm or 8:30am-pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role will support governance and oversight of data center operations. Responsibilities include managing power, cooling, and space for hardware installations, facilitating hardware installation... More and decommissioning, and coordinating with internal stakeholders to meet expectations. Additional duties include managing inventory, conducting floor audits, and providing management with effective MI. This role also includes participation in an out-of-hours call-out rotation to escort vendors into the data center.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AWS Connect Administrator for one of our clients in the Education Management space. They are a growing leader in education, operating schools and educational programs... More around the world that span the life cycle of a student from early learning to higher education. This role will be onsite in Parma, OH at least 4 days a week, with a potential to work remote 1 day. We are looking for an experienced AWS System Administrator with specialized skills in AWS Connect, AWS virtual desktops, AWS call center solutions, and AI tools integration. The ideal candidate will be responsible for managing, deploying, and maintaining cloud-based infrastructure and services that support customer engagement platforms and virtual desktop environments. This role requires a deep understanding of AWS services, networking, security, and automation to ensure high availability and performance of cloud resources. In this role you will collaborate with cross-functional teams to design scalable solutions that leverage AWS Connect for contact center operations, virtual desktops for remote workforce enablement, and AI tools to enhance customer interactions and operational efficiency. Responsibilities include:? Monitoring system health, troubleshooting issues, implementing security best practices, and optimizing cloud resource usage. ? Deploy and manage AWS Connect contact center solutions.? Configure and maintain AWS virtual desktop infrastructure and integrate AI tools with AWS services to enhance call center operations.? Monitor system performance and troubleshoot issues promptly.? Implement security protocols and compliance standards.? Automate routine tasks using AWS automation tools.? Manage user access and permissions across AWS environments.? Document system configurations and procedures.? Continuous learning to keep up with evolving AWS technologies and industry trends.? Strong communication skills are essential to work effectively with stakeholders and provide technical guidance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an Annuity Product Representative in the Cincinnati, Ohio area. The Annuity Call Product Representative plays a significant role within the Annuity business unit for the... More client, and the Representative will have a direct impact on customers. This person will operate in an inbound call center environment, serving as the primary point of contact for providing reactive annuity product support for clients and financial professionals via phone and email communication. The Representative will be thoroughly trained, starting the first 8 to 12 weeks on-site at the client?s Blue Ash location. They will start with taking very basic calls, and ultimately transferring the majority of calls until they finish the training program. This includes, but is not limited to:?Providing education and customer service on the client?s full portfolio of annuity products and riders?Taking and processing trade requests as well as taking other buy/sell orders in a timely/accurate manner?Professionally communicating with a large array of internal departments in order to assist the external customersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less