Job Search Results for call center

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple primary care/internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 3 months of working - depending on performance) where it can then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and... More seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantorbalances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary. This representative reports to the Director, of Customer Service. 1. Make outbound calls to guarantors to follow up on outstanding hospital and physician-based patient balances, including those that have been classified as Bad Debt 2. Accept and process payments on outstanding balances via phone 3. Set up and monitor payment plans for guarantors as appropriate 4. Analyze hospital and physician-based patient accounts to determine resolution to customer inquiries/concerns 5. Document and resolve patient/guarantor inquiries and concerns that are received via telephone, mail and walk-in within an established time frame 6. Access Revenue Cycle systems per patient/guarantor's request and provide any additional information he or she requires; update information in Revenue Cycle systems based on content. provided by or discussions with the patient/guarantor. 7. Provide remote financial counseling when patient/guarantor requires it 8. Determine best steps to forward returned mail to appropriate patient/guarantor 9. Appropriately assess situations from a variety of perspectives, consider various alternatives, and make independent judgments choosing the appropriate course of action. 10. Evaluate the extent of inquiries and notify management of potential trends in types of calls or customer concerns 11. Strive for a positive patient experience; perform daily functions in a customer-friendly and time-efficient manner 12. Evaluate the extent ! of inquiries! and notify management of potential trends in types of calls or customer concerns 13. Daily focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate 14. Maintain a clear understanding and working knowledge of both hospital and professional billing practices 15. Maintain a clear understanding and working knowledge of all information systems required for job scope 16. Maintain a clear understanding of and adhere to Piedmont organizational policies and procedures for relevant location and job scope 17. Complete and/or attend mandatory training and education sessions within approved organizational guidelines and timeframes 18. Other miscellaneous duties as assigned We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Answer calls, verify customer and where the loan will be transferred too. fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed.Deescalate... More conversations that could become intense- handle pressure well. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the... More business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM -- 6:00PM and 1:00PM -- 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring for a Data Scientist to sit 100% onsite in Stamford, CT for a large Telecommunication company. This Data Scientist will be joining the Customer Operations team involved in... More analyzing call center data. Their main goals are to decrease call volume and prevent churn. One of the projects this individual will be working on is an ARC (at-risk Customer) based project which measures the amount customers call into the call center to determine how sensitive they are and if they will churn in the next 30 days. He/she will perform predictive modeling to predict who will call in the next 7 days with more than 50% chance of churn so that they can re-route the call accordingly to a special agent. This Data Scientist will also be working on the Chronical Caller Project in which analyzes the top 5% callers (frequent callers) to come up with a routing solution for them to prevent churn. In this role, the Data Scientist will spend approximately 30% of their time model building; 40% data engineering, 20% solution development, and 10% meeting Model Building: building predictive models- experience with logistic aggression, linear agressionData Engineering: using data engineering to serve seldf- when need to build model and when data is not ready- they need to understand and finding the data- consuming that data and owning it Solution Development: facing production requests- 20% most of the work is beneificual revisit the same topic ex. scored 80%We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking to assist our client in building out their service desk team. The team we are building is responsible for supporting the routers, switches, and alarms for the entire... More enterprise. Candidates will be the working the night and weekend shifts in which their main responsibility is monitoring the network and alerts via email and voice. They will be proactively watching the system to investigate issues and make escalation decisions.-Monitoring of the OTS Enterprise Network Operation Center (NOC) alarms and dashboards and taking the initial response to all issues including but not limited to making a ticket, calling on-call resources, sending appropriate notifications, and escalating as appropriate. -Answering service desk calls including but not limited to making a ticket, performing basic and some advanced phone and remote support troubleshooting to resolve issues, and escalation to on-call resources as appropriate.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Patient Access Representative to sit in the Jacksonville, Florida area. This person will be responsible for taking 75-80 inbound calls/day (sometimes outbound) from... More patients to schedule outpatient imaging. He/she will be reviewing orders then enter patient demographics, verify insurance eligibility, schedule the necessary procedure and collect payments. *Measure on call quality, productivity and call metrics *Scheduling imaging appointments *Will make outbound calls as working through patient queues *Responsible for accurate and safe scheduling *Goals based on factors like collections, productivity, quality and call metric objectives *Complete compliance documentation and consent forms *Must consistently meet quality/productivity objectives for 3 months before being offered the opportunity to go remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday... More and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday... More and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A midstream pipeline company in downtown Houston is looking for an Automation Engineer to join their team and provide support to the field. This team supports and does automation for the clients... More liquid pipelines. They are responsible for the automation part of the pipeline (PLCs and any other equipment in the field) as well as the control center Scada. A lot of the software this team uses to do this is outdated, so they are looking for an individual who has been using Wonderware for over 5 years and are well versed with Scada and Emerson PLC system. They will be supporting their pipelines and facilities in their pacific region with Emerson PLC. This individual along with their team members, will all be responsible for monitoring the ticketing system. Example of types of issues they will be resolving pipeline failure, valves or pumps not working, troubleshooting a pressure transmitter that went out, software failures in general, server upgrades, etc. Take support calls/phone calls (they have a hotline), all assigned tickets respond and fix the issues, potentially get a list of items that would need to be repaired within Wonderware. 1 week every 5 weeks go into a 24/7 on call week. The week on call can be a work-from-home week. Even though they are on call we have additional resources to rely on so candidate does not get overloaded on back-to-back calls (if on call, work from home those weeks) (have external vendors, for pacific region also on call, so if they need help for multiple calls or because they don't know, you can easily call the vendor and they can help)Communicating with multiple parties so need good communication skills, talking to control rooms so need to be concise on what needs to be done (could come from a pipeline controller in the Houston controller center or a I&E tech in the field) A good understanding on internal customer needs (20+ field control centers with 24/7 pipeline production)Depending on support load, could be assigned project load related to PLC programming, Wonderware programmingFollow through with documentation Design, develop, test and maintain PLC based automation systems, Flow Computer based automation systems and PC based HMI systems.Design and implement automation system networks, including specifying communications protocols, communications media (copper, fiber) and associated hardware such as media converters.Read and interpret electrical, control and instrumentation drawings and provide reviews of design/construction drawing packages.Interface with engineering project managers and operations personnel to integrate facilities and design changes with the local control center.Provide technical expertise in mechanical, instrument, electrical, and/or automation specifications and standards as required.Specify and procure instrumentation and controls related equipment used in automation systems.Develop contractor bid documents, conduct bid process, select contractor and manage contractor throughout automation capital projects.Develop, modify existing procedures and standards such as CRM documents, source control, and audit documentation / requests. This requires collaboration with team members and other departments such as IT/SCADA, Compliance and Control Center. Participation in CRM audits required to answer automation/SCADA questions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less