Job Search Results for call center

An employer in the Greensburg, IN area is seeking Call Center Representatives to join their team. These employees will be joining their Client First Center team and are responsible for engaging with... More customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent a local bank well by presenting a positive, professional image while meeting or exceeding customer expectations. The ideal candidate is comfortable being seated the majority of the day taking calls and looking for growth and longevity! Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by the banking company - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team. These employees will be joining their Client First Center team and are responsible for engaging with... More customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent a local bank well by presenting a positive, professional image while meeting or exceeding customer expectations. The ideal candidate is comfortable being seated the majority of the day taking calls and looking for growth and longevity! Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by the banking company - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be... More responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Participating as a member of the Member and Provider Services Department Management Team, including strategy, budgeting, staffing projection and quality improvement.Creating a culture within the Team... More of exceptional service to members and their providers, as well as transparency in reporting results, trends and issues to Senior Management and clients.On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels (i.e., percentage of call answered by a live operator in 45 seconds, average speed to answer, longest hold time and abandon rate) are met, and Team member production measured by number of calls handled and average length of call is reasonable based on each Team member?s experience.During exceptionally busy times, supporting the remainder of the Team in meeting service levels by signing into a queue and handling calls.Responsible for managing the Team?s staffing, including analysis of call patterns, service trends and attendance so that requires service levels are met.Responsible for ensuring that any messages left for the Team or scheduled outbound calls occur within 1 working day of the message being left or the request for an outbound call.Responsible for ensuring that Representatives take an active role in ensuring that any support requested from other Departments for Open calls is received, and the member or provider is provided with updates on progress toward resolving an issue.Responsibility for ensuring that any correspondence received by the Team, including mail and electronic mail is answered within 1 working day. Any email issue noted as urgent should be responded to within 4 hours.Assuming responsibility for expertise in all facets of the client being serviced by the Supervisor?s Team, including programs, plans, marketing organizations, contacts and relevant Policies and Procedures.Working with PAS? Documentation Coordinator and Trainer to ensure that reference materials for the Team?s client are accurate, up-to-date and designed in such a manner as to create efficiency in call resolution.Within the Team, ensuring that appropriate lines of communication and standards for call escalation are established. This may include formal or informal designation of senior representatives or team leaders to support the remainder of the team.Ensuring that all Team members understand the importance of privacy and accuracy in the information they provide, and work with Enterprise Risk Management (ERM) Auditors on any quality issues which emerge.Act as a liaison with clients for escalation of service issues or program questions, establishing a strong working relationship and client trust.Assists with the development of Policies and Procedures for the Member and Provider Services Department.Supervisory Responsibilities: 2 + employees in a growing departmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2?3 years of experience in a call center or customer service role preferrably with IT?Experience responding and triaging technical issues?Strong customer-facing communication and problem-solving... More skills?Ability to work flexible shifts and adapt to fast-paced environments?Eligible to get a security clearancePlusses:?Basic knowledge of IT or telecommunications systems preferredCompensation:$23/hr to $25/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing... More inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment.Responsibilities and DutiesProfessionally and promptly handle inbound and outbound calls.Manage assigned files with accurate and timely processing of information.Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele.Accurately input detailed information into call logs and/or files.Complete timely follow-up calls to meet deadlines.Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames.Enter clear, concise, and professional notes into the system for all files.Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion.Complete all assigned tasks within the designated shift.Maintain an organized workspace conducive to departmental success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls,... More coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment.Responsibilities and DutiesProfessionally and promptly handle inbound and outbound calls.Manage assigned files with accurate and timely processing of information.Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele.Accurately input detailed information into call logs and/or files.Complete timely follow-up calls to meet deadlines.Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames.Enter clear, concise, and professional notes into the system for all files.Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion.Complete all assigned tasks within the designated shift.Maintain an organized workspace conducive to departmental success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a skilled Data Center Technician/Engineer with a strong background in data center operations and experience with rack deployments & hardware technologies. The ideal candidate will be... More responsible for maintaining, monitoring, and optimizing data center infrastructure to ensure efficient performance and reliability.Key Responsibilities:? Infrastructure Management:? Install, configure, and maintain server hardware, storage systems, and networking equipment, including GPUs.? Monitor system performance, troubleshoot issues, and perform routine maintenance.? Manage and optimize GPU workloads for AI, machine learning, and data processing applications.? Monitoring and Reporting:? Utilize monitoring tools to track performance metrics and identify potential issues.? Generate reports on system performance and capacity planning.? Documentation and Compliance:? Maintain accurate documentation of configurations, procedures, and inventory.? Ensure compliance with data center policies and industry standards.? Collaboration:? Work closely with cross-functional teams to support project deployments and upgrades.? Provide technical support and training to team members and end-users.pay rate for this is 20-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a skilled Data Center Technician/Engineer with a strong background in data center operations and experience with rack deployments & hardware technologies. The ideal candidate will be... More responsible for maintaining, monitoring, and optimizing data center infrastructure to ensure efficient performance and reliability.Key Responsibilities:? Infrastructure Management:? Install, configure, and maintain server hardware, storage systems, and networking equipment, including GPUs.? Monitor system performance, troubleshoot issues, and perform routine maintenance.? Manage and optimize GPU workloads for AI, machine learning, and data processing applications.? Monitoring and Reporting:? Utilize monitoring tools to track performance metrics and identify potential issues.? Generate reports on system performance and capacity planning.? Documentation and Compliance:? Maintain accurate documentation of configurations, procedures, and inventory.? Ensure compliance with data center policies and industry standards.? Collaboration:? Work closely with cross-functional teams to support project deployments and upgrades.? Provide technical support and training to team members and end-users.pay rate for this is 20-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less