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Insight Global is seeking to hire an IT Support Specialist sitting in Frederick, MD, supporting a global technology company. This individual will provide Level 1+ onsite and remote support to users... More across the U.S. and Canada, with a primary focus on the Frederick office. Responsibilities include troubleshooting hardware and software issues, configuring workstations, and resolving problems related to Windows OS, Microsoft 365, Teams, and iOS devices. The role also involves managing support tickets, maintaining inventory, and occasionally working off-hours based on business needs. Candidates should have at least 2 years of IT support experience, strong customer service skills, and familiarity with ticketing systems such as ServiceNow. A technical degree or equivalent experience is required. This is a great opportunity to join a dynamic global IT team and grow within a fast-paced, collaborative environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Summary: We are seeking a skilled and teachable Desktop Technician to join our team. The ideal candidate will have strong communication and presentation skills, a solid background in... More troubleshooting and fixing PCs (and possibly Macs), and experience with printer mappings and network support.Key Responsibilities:? Provide technical support for desktop computers, including troubleshooting and fixing hardware and software issues.? Assist with printer mappings and ensure printers are properly connected and functioning.? Support network-related issues and ensure smooth connectivity for all users.? Communicate effectively with team members and end-users, providing clear and concise instructions and updates.? Present technical information in an understandable manner to non-technical users.? Be available for occasional weekend and after-hours work as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Support & Troubleshooting? Deliver Tier 2 deskside and remote support for hardware, software, and peripherals? Support classroom technology, including projectors, smartboards, and AV systems?... More Perform desktop deployment, imaging, and printer networking? Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces? Maintain a professional, user-friendly approach when assisting faculty, staff, and studentsTicketing System Management? Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk)? Monitor and follow up on open tickets to meet SLA requirements? Document solutions and update the knowledge base? Generate and analyze reports to identify trends and improve service deliveryAsset & Device Management? Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices? Manage asset lifecycle: procurement, deployment, support, and decommissioning? Implement and administer MDM platforms (FileWave, NinjaOne, Intune)? Conduct audits and provide regular updates to IT leadershipClassroom & Campus Support? Provide onsite support for teacher and student technology needs? Support Office 365 applications for instruction, collaboration, and administration? Assist faculty in integrating technology into classroom environments?Ensure reliable printer and projector support across campus and office spacesCross-Site & Project Support? Travel to other campuses or office locations for special projects or onsite needs? Collaborate with local teams to maintain consistent IT standardsProcess Improvement & Collaboration? Identify opportunities to streamline IT workflows and asset tracking? Recommend tools and practices aligned with organizational and educational needs? Stay current with emerging technologies relevant to K?12 environmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Reporting to the Executive Director of IT Operations, the IT Director leads the technical team responsible for IT service delivery, ensuring excellent customer service and alignment with college-wide... More policies and goals. This role supports budgeting, project management, and continuous improvement efforts.Key Responsibilities?Lead and support IT operations and service delivery across the assigned area?Act as the main point of contact between campus leadership and the Office of IT (OIT)?Provide guidance on tech services outside OIT?s scope and engage support staff when needed?Maintain a strong customer service culture?Manage hardware/software assets and change control processes?Supervise and coach IT support staff?Oversee IT budgeting and spending?Lead team projects using best practices in project management?Monitor and resolve helpdesk requests within service level agreements?Collaborate with system and network administrators to meet campus needs?Escalate issues to statewide teams when necessary?Represent IT on campus boards or committees when appropriateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Compliance Administrator to join the compliance team of one of their top clients in the insurance space. The role is responsible for responding to compliance... More requests related to IT security and data privacy from third-party vendors and clients, ensuring Alliant's adherence to State and Federal laws and industry best practices. The position supports the IT Security team by assessing current practices and providing recommendations to mitigate risk. It involves managing vendor security assessment reviews as part of the Vendor Risk Management Program, ensuring compliance with corporate and divisional policies, procedures, and relevant laws. The role identifies new compliance requirements from vendors, clients, and government agencies, working with the security team to implement appropriate practices. Responsibilities include completing assessments and questionnaires from third-party vendors and clients, reviewing legal documents from an IT governance and risk perspective, and sharing information with the IT Security team. The position partners with various Alliant teams to ensure vulnerability remediation and compliance with corporate security policies and best practices. It also involves participating in annual audits (SOC2, HITRUST, HIPAA, ISO 27001) and ad hoc compliance audit requests, identifying and raising awareness of potential risks, and proposing mitigation strategies. The role requires handling client situations professionally, emphasizing customer satisfaction, and keeping clients updated on expectations, problem status, and completion. Additionally, the position assists with system implementation related control requirements for mergers and acquisitions and system upgrades, develops and documents new processes and procedures to enhance client service, and stays abreast of leading practices in IT governance, risk, and control, collaborating with management to deliver internal training and guidance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various... More industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large manufacturing client in the Poplar Bluff, MO area is looking for a IT Systems Administrator to join their growing team. This person will work in a large manufacturing environment. You will be... More responsible for working through various daily tickets, ranging from 2-5 per day all the way up to 20-25 a day. When you are not working through tickets, you will be responsible for project based work. This consists of building or imaging new hardware, desktops, doing refreshes, and completing documentation for the work you have done. This group works on devices anywhere from desktops and printers to networking and server issues, as well as mobile device troubleshooting.Pay Rate: $23-25 / hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global customer is seeking an experienced and dynamic Senior Project Manager to lead complex, large-scale IT initiatives. This role requires a strong blend of project management expertise,... More leadership capabilities, technical awareness, and change management proficiency to ensure successful project outcomes aligned with business objectives and enterprise standards. Key Responsibilities:? Provide strategic oversight, leadership, and accountability for one or more large, complex IT projects, typically lasting longer than 6 months, involving 20 or more team members, and requiring executive-level communication and coordination.? Ensure alignment with client project management methodologies, including SUITE, investment management, and systems engineering methodology.? Lead cross-functional teams through all phases of project planning and execution, including the development of integrated schedules, risk management plans, and budget tracking.? Monitor and report on project progress regarding scope, quality, schedule, and budget, and escalate issues and risks to executive leadership as necessary.? Perform long-term release planning to support organizational strategic goals and ensure alignment with broader enterprise initiatives.? Evaluate technical requirements in collaboration with IT and business stakeholders, proposing solutions that meet business needs while adhering to client best practices and industry standards.? Apply structured change management practices grounded in the ADKAR (Prosci) framework to ensure stakeholder alignment and successful adoption of project deliverables.Change Management and Stakeholder Engagement: This position plays a critical role in driving change adoption through:? Integration of change management principles from the outset of the project.? Close collaboration with stakeholder engagement leads to develop and implement communication plans, facilitate training sessions, and monitor organizational readiness.? Supporting stakeholders at every level to reduce resistance, align expectations, and ensure long-term user adoption of new systems and processes.Compensation Range: $50/hr to $60/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is for our large software client. The IT Business Support Specialist/Project Coordinator plays a key role in supporting Corporate IT projects and strategic initiatives through effective... More communication, coordination, and documentation. This position is ideal for someone early in their IT or project management career who thrives in a collaborative environment and enjoys translating technical work into business-friendly resources.In addition to supporting large-scale projects, the IT Business Support Specialist will also independently lead smaller IT initiatives or communications-focused projects from planning to execution. They will contribute to enhancing internal engagement and streamlining how IT services are delivered and communicated across the organization.Key Responsibilities:- Assist in organizing, tracking, and executing Corporate IT projects and operational initiatives.- Independently manage smaller-scale projects and initiatives, including planning, stakeholder coordination, delivery tracking, and post-implementation documentation.- Draft, edit, and distribute IT communications, internal articles, newsletters, and updates to business stakeholders.- Maintain and update SharePoint sites, FAQs, knowledge base articles, internal IT documents, and other user-facing resources.- Coordinate with cross-functional teams to collect project updates, track action items, and ensure timely follow-ups.- Support user engagement efforts and contribute to the design of enablement campaigns and adoption strategies for new technologies.- Help organize meetings, create agendas, take notes, and track project decisions and deliverables.- Create simple visual aids such as timelines, charts, and infographics to support project documentation and updates.- Provide support for planning and coordinating IT team-building activities, recognition efforts, and internal events, contributing to a positive team culture and enhancing collaboration across departments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Director of IT Applications leads the strategy, development, implementation, and support of enterprise software systems that enable critical business functions such as reliability coordination,... More market operations, engineering, and settlements. This role also oversees Identity and Access Management, Test Coordination, Business Analysis, and 24/7 real-time system support. The Director sets departmental goals aligned with broader organizational strategy, ensures cost-effective deployment of technology, and collaborates with executive leadership and cross-functional teams to meet evolving business needs. The position requires strong engagement across all levels of the organization and with external partners. The Director is expected to independently manage performance, coach direct reports, and represent the organization in relevant industry committees and working groups.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less