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Insight Global is seeking an IT Sales Rep for an IT service client based in Lafayette, LA. This experienced individual will be responsible for identifying potential clients that need IT technical... More service. This role is a true sales role that is heavy based on numbers. Cold calling and prospecting will be a large part of this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

THE TEAM: The IT Support team is the first point of contact with the computer users across the Live Nation Entertainment enterprise. They are responsible for ensuring these employees can work... More effectively and continuously by providing desktop and workplace IT support services aligned with business need and expectation 24/7 365 days a year.THE JOB:This role oversees both online service desk and on-site technical teams (~25), providing hardware, software, and general IT support to staff across venues and offices. Using their ITIL certification, strong technical background in Windows and Mac environments, and expertise in Active Directory, Tanium, CrowdStrike, Intune, O365, and JAMF (with Zendesk experience preferred), they are responsible for ensuring efficient service delivery focused on SLAs, resolving high-severity issues, and delivering end-user-focused solutions. They will lead their team in logging, tracking, and resolving issues, while maintaining up-to-date records in tools like Zendesk. The ideal candidate has strong problem-solving and customer-focused skills, with the ability to manage escalations and drive continuous improvement in IT service delivery. This position is based in Beverly Hills, with potential for occasional remote work upon approval.WHAT YOU WILL BE DOING: Service Desk Management:o Oversee the daily operations of the online service desk and on-site support teams. o Implement and manage ticketing systems, preferably Zendesk, to track and monitor service desk performance.o Ensure timely resolution of service requests and incidents in line with Service Level Agreements (SLAs).o Develop and enforce service desk policies, procedures, and standards.Technical Leadership:o Provide expert guidance and support for Windows and Mac operating systems. o Lead the management and resolution of high-severity incidents and problem reports.o Oversee the administration of Active Directory, Intune, Office 365, Tanium, and CrowdStrike environments.o Manage device management platforms like JAMF for Mac devices. Process Improvement:o Implement and promote ITIL best practices to enhance service delivery processes.o Continuously assess and improve IT service processes to increase efficiency and effectiveness.o Identify automation opportunities to streamline service delivery.o Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).Team Management:oLead, mentor, and develop the service desk and on-site technical support teams.oConduct regular performance evaluations and provide constructive feedback.oOrganize training programs to keep the team updated on the latest technologies and methodologies.oFoster a customer-centric culture within the team.Security and Compliance:oEnsure all IT services comply with company policies and industry regulations.oWork closely with the cybersecurity team to manage security tools like CrowdStrike and Tanium.oImplement security protocols to protect company data and assets.oConduct regular audits and assessments to ensure compliance.Budgeting and Resource Allocation:oDevelop and manage the IT service delivery budget.oOptimize resource allocation to maximize efficiency and reduce costs.oEvaluate and recommend new tools and technologies to improve service delivery.Reporting and Documentation:oGenerate regular reports on service desk performance, incident resolution times, and SLA compliance.oMaintain comprehensive documentation of IT processes, procedures, and configurations.oPresent findings and recommendations to senior management.Disaster Recovery and Business Continuity:oDevelop and implement disaster recovery plans for critical IT services.oEnsure business continuity through proactive risk management and contingency planning.oRegularly test and update recovery procedures.Asset Management:oOversee the inventory and lifecycle management of IT assets, including hardware and software.oEnsure compliance with software licensing agreements and regulations.oImplement asset tracking systems to monitor usage and allocation.Customer Satisfaction:oMonitor user feedback and implement strategies to improve customer satisfaction.oAddress escalated customer issues promptly and effectively.oConduct surveys and analyze data to identify areas for service improvement.Regulatory Compliance:oStay updated on relevant laws, regulations, and industry standards.oEnsure all IT services and practices comply with legal and regulatory requirements.Innovation and Strategy:oStay abreast of emerging technologies and industry trends.oDevelop and implement strategies to leverage new technologies for improved service delivery.oEncourage a culture of innovation within the IT team.Soft Skills:oStrong customer service orientation with exceptional communication skills.oOutstanding problem-solving and analytical capabilities.oTo treat all employees and colleagues with respect and to demonstrate a commitment to Live Nation Entertainments Equal Opportunities Policy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Project Manager with a strong background in IT, Agile, and Scrum for a 12-18 month contract with a leading client in the logistics and courier industry.Responsibilities:-... More Facilitate agile practices- Organize and lead daily standups, sprint planning, reviews, and retrospectives- Ensure team alignment on goals and sprint deliverables- Develop schedules and monitor progress to ensure timely and within-budget delivery- Identify and mitigate risks and issues, maintaining records in project artifacts-Foster a culture of collaboration, ownership, and accountabilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating... More content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large agricultural company is seeking an IT Change and Engagement Analyst where they will apply Organizational Change Management (OCM) practices and tools to develop and implement strategies that... More lead to the successful adoption of IT initiatives, including assessing change impacts and stakeholders, developing change experience plans, and other strategic deliverables.Other Responsibilities:? Partner with IT and project leaders to manage and engage stakeholders.? Coordinate and execute change experience and engagement plans:o Deliver communications, learning, and other activities, which may include sending emails, facilitating live and remote training sessions, publishing knowledge articles, posting on internal social media, creating SharePoint sites, etc.o Develop concise, engaging, audience-focused communications, learning, and other artifacts supporting changes, product adoption, and engagement.o Work with Subject Matter Experts (SMEs) to gather details needed to develop accurate, Corteva-specific content and translate technical details into clear, user-focused benefits and instructions.o Support cross-team collaboration to extend reach and effectiveness of plan deliverables, including coordinating translations, working with delivery partners and change champions to boost awareness and engagement, and transitioning accountability of long-term use materials (e.g., knowledge articles) to the run and maintain team.o Shepherd your assigned plans, including tracking status of planned activities, identifying and escalating risks and roadblocks, reminding collaborators of upcoming deliverables and needs, and monitoring and reporting progress toward objectives and engagement.? Apply team tools and processes to track work and deliver consistently and on time.? Contribute to overall team success through continuous feedback, knowledge sharing, and administrative duties. ? Lead and support other initiatives as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The ideal candidate will have over 10 years of experience in IT audit within large global banks, with a strong focus on IT General Controls (ITGC), IT Application Controls (ITAC), and cybersecurity.... More Key Responsibilities:? Lead and manage multiple client engagement teams, providing oversight and direction throughout the audit lifecycle.? Develop and execute comprehensive IT audit plans, ensuring alignment with client objectives and regulatory requirements.? Evaluate and enhance clients' information systems and internal control processes, focusing on ITGC and ITAC.? Identify and assess cybersecurity risks, providing strategic recommendations to strengthen security posture.? Maintain and build relationships with client management, serving as a trusted advisor on IT risk and control matters.? Stay abreast of industry trends, technological advancements, and regulatory changes to provide informed insights to clients.Mentor and develop team members, fostering a culture of continuous learning and professional growth.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Monitor network performance, troubleshoot issues, and implement solutions to ensure optimal functionality. Collaborate with network engineers to optimize network configurations and address... More connectivity issues. Monitor security tools for active alerts and work with corporate security to resolve them Act as the first point of contact for IT incidents and problem resolution Respond to IT incidents promptly, identifying and resolving network-related issues. Collaborate with cross-functional teams to mitigate and escalate incidents as needed. Ensure proper escalation to technology operations teams and local system owners. Coordinate communications status updates to all stakeholders Maintain accurate documentation of network configurations, changes, and incident resolutions. Contribute to the development and maintenance of network-related documentation and procedures. Open and track support tickets with external vendors including telco and network carriers Assist in monitoring and analyzing security alerts to identify potential threats and vulnerabilities. Work with the security team to implement and maintain network security measures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our Fortune 500 Client in South Florida is looking to bring on a local to Miami Florida IT Financial Analyst that will be responsible for helping manage multimillion dollar budgets and cost... More allocation within the IT Budget space. This person will be an expert in analyzing data, trends, and have a full understanding of financials and accounting principles including Capital Expense, Operational Expense and Labor. The ideal person will have a great personality (not be shy) and able to communicate and speak in front of large groups and as high as C-Level executives. The ideal person will be strong within Power BI, PowerPoint, and have a strong background in Excel (able to create Pivots from various sources).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... More devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Globals is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue,... More answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less