Job Search Results for desktop support

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based and operational support to all... More corporate end users across the enterprise. Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers.Compensation: $20.00/hr to $26.00/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As the primary Desktop Support Technician in the Philadelphia location, you will be expected to work on site 5 days a week. There are about 50 employees working out of this location so you will be... More the go to person for IT relaed issues. You will be responsible for troubleshooting and closing out on average 15-20 tickets a day. You will use Zendesk for the ticketing system. You will be responsible for setting up new hires. unlocking computers, troubleshooting and deploying computers. The hourly pay range is $34.00 - $39.00.Responsibilities:Manage the ticketing queue for the region. Provide immediate, high-urgency support to all end users in the Philadelphia and Washington DC office (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building.Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments.Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.Acts as an advanced technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.Makes hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and services.Assists in instructing staff using standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required.Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.Perform equipment installs at multiple office locations, following established procedures to deliver consistent, reliable end-user work environments.Troubleshoot and repair hardware failures and issues related to desktop technologies, such as laptops, desktops, printers, video conferencing, and IP phones.Assist with network setup and configuration, including routers, switches, analog modems, and wireless access control devices..Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management ConsolesManages and completes IT projects individually or on teams as directed by managementExecutive level supportWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an on-site support technician in Wilton, CT. This person will be responsible for imaging laptops and computers for a 6 month contract that could potentially be extended... More or converted perm depending on performance.PR $25-28/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and... More fast-paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.The role is responsible for Desktop Support, and some AD group policy administration.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Senior Desktop Support Technician, your daily tasks will vary based on ticket complexity. You will provide Tier 2 and Tier 3 escalation support, mentor, and train team members on unfamiliar... More tasks. You will also be responsible for creating imaging, assisting in deployments, collaborating with system administrators, conducting testing, preparing for deployments, working with encryption tools, and troubleshooting hardware like copiers and mail room equipment. You will also work with third-party vendors on break fixes.Duties and ResponsibilitiesSupport end-users with hardware, software, and network issues both on-site and remotely (1700 users)Manage and resolve service tickets, documenting solutionsMonitor hardware, software, and licenses; recommend purchasesManage VOIP Phone SystemsAdminister server applications like Faxing, FTP, Printing, DNS, DHCP, etc.Develop baseline operating system images for deployment using Windows Deployment Services (WDS) and Microsoft Intune (90% Windows, 10% Mac)Utilize PowerShell or other automation tools to streamline repetitive tasksUpdate management on end-user needs and trends regularlyConduct new hire and onboarding trainingConfigure and evaluate new product features within Operating Systems and ApplicationsDevelop, modify, and resolve issues with Group Policies (GPO)Support all types of printers, including copiers and zebra printersParticipate in the IT rotation for after-hours, on-call supportMentor and train junior technicians as neededCollaborate with third-party vendors on complex technical mattersAdminister file and folder NTFS permissions as well as sharing permissionsWillingness to work on an on-call rotationWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Desktop Support Technician supporting the Service Desk component of the overall Service Delivery and IT support within Information Services for a global pharmaceutical... More company's Raleigh, North Carolina, site. This Analyst needs a highly positive attitude and energy level towards customer service, as well as the ability to multitask and pivot between tasks. This analyst will be working as part of the global IT End User Services Engineering and Configuration Management team, providing physical IS support to business users as well as remote telephone support to business users in the Richmond, VA office, to develop efficient solutions to recurring IS issues. This role requires mid-level experience in Service Desk incident management software, hands-on level 2 support and knowledge of Mobile and Personal Computer hardware, software and network connectivity. Other responsibilities include delivering Service Level Agreements in accordance with corporate policies, managing email and user accounts within Active Directory, and maintaining onsite conference room, videoconferencing equipment, computer peripherals, and cloud printing setup. Strong communication skills are also required to provide all IT support amongst the IT, R&D, and engineering teams. This Analyst will be training and onboarding new hires on site. The pay rate for this role ranges from $18-25/hour, based on experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based support to all corporate end users... More across the enterprise. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers. This individual will sit onsite 5x/week. Additional responsibilities include: Assists in imaging process and provisioning of applicationsProvides day-to-day support for end users desktop issues (hardware/software)Effectively manage workload, must be well organizedProvide outstanding customer support in a timely, and efficient manner by analyzing, diagnosing, and resolving problems and requests within service levelExperience using computer hardware and software applicationsoMaking boxes, boxing computers, knowing the correct accessories to includeCompensation: $22/hr to $26/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As the primary Desktop Support Technician in the Philadelphia location, you will be expected to work on site 5 days a week. There are about 50 employees working out of this location so you will be... More the go to person for IT relaed issues. You will be responsible for troubleshooting and closing out on average 15-20 tickets a day. You will use Zendesk for the ticketing system. You will be responsible for setting up new hires. unlocking computers, troubleshooting and deploying computers. The hourly pay range is $34.00 - $39.00.Responsibilities:Manage the ticketing queue for the region. Provide immediate, high-urgency support to all end users in the Philadelphia and Washington DC office (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building.Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments.Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.Acts as an advanced technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.Makes hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and services.Assists in instructing staff using standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required.Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.Perform equipment installs at multiple office locations, following established procedures to deliver consistent, reliable end-user work environments.Troubleshoot and repair hardware failures and issues related to desktop technologies, such as laptops, desktops, printers, video conferencing, and IP phones.Assist with network setup and configuration, including routers, switches, analog modems, and wireless access control devices..Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management ConsolesManages and completes IT projects individually or on teams as directed by managementExecutive level supportWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a motivated and skilled Desktop Support Technician to join our team. In this role, you will provide first-level technical support to our internal clients/customers, resolving hardware... More and software issues, and ensuring their technology runs smoothly. You will be the face of our technical support team, delivering excellent customer service and technical solutions in our pit box" and serve as a walk-up option for all onsite employees who are experiencing any technical issues.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-users for all... More desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software. This person will be largely responsible for imaging, configuring, and deploying appropriate computer equipment for employees. On a day-to-day basis, the desktop support technician will be resolving escalated Tier 2/3 tickets, printer support, drive mapping, account maintenance, etc. and assisting with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations. This person will join a team of 10 to assist with large deployments and escalated tickets. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less