Job Search Results for desktop support

A client in the Franklin, TN area is seeking a motivated IT Asset Management Specialist to join their team. This role involves managing the lifecycle of IT assets, including building and... More troubleshooting computers, and handling asset intake and disposal. The ideal candidate will have experience with hybrid solutions, particularly MS Autopilot or Co-Pilot, and be detail-oriented with strong organizational skills.Key Responsibilities:- Build and configure computers, ensuring all assets are properly tagged and recorded. Their current resource may send out 80-90 a month. - Manage the intake and disposal of IT assets, updating records in the asset management and ticketing systems.- Assist with procurement tasks, including record-keeping of assets and asset disposals.- Troubleshoot and resolve issues with IT assets, ensuring minimal downtime.- Troubleshoot and install MS Co-Pilot/Autopilot in computers. - Handle large amounts of data, performing tasks such as data entry, manipulation, and generating reports using Excel to keep, sort, and file reports containing asset information.- Maintain a high level of productivity and motivation, contributing to a positive team culture.Work Schedule: Monday-Friday 8:30 AM to 5:30 PM.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Field Technician to sit at the San Francisco, CA airport. This person will take escalated calls/tickets from the Tier 1 team regarding store support that may include POS (payment systems)... More troubleshooting, Network troubleshooting or Windows operating system troubleshooting. This position has a strong emphasis on advanced Incident Management and Problem Management as core deliverables to drive escalations with other teams. Candidate should demonstrate a high sense of self-motivation, this individual must display superior problem management, root cause analysis, and issue resolution skills. The candidate will be required to be on-call after hours, on a rotation basis. In addition to their primary location, candidate will also be required to provide support to other designated locations in the NorthWest region. This role will be facilitating the resolution of technical issues that are taking place (around 4-5 incidents a day) as well as managing ongoing problems. This role will work with other teams to investigate issues and get resolutions. Some examples of the escalated issues this role with support include network offline, POS offline, Bluescreens or IT equipment issues, power failures. The ideal candidate will be dependable, require minimal supervision, be proactive in their approach, have a variety of technical skills that will enable them to take a board view of the technical landscape, and have a can-do and figure it out mentality. The ideal candidate is a Senior Field Technician who also understands technical incident management (working with other teams to drive resolution). They will do technical troubleshooting and then escalate if they cannot resolve.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in the Greenway area of Houston, Texas is seeking an IAM Engineer to lead and support enterprise identity and access management initiatives. This person will require a deep technical... More expertise in Active Directory and AWS IAM, along with a strong understanding of identity governance, authentication protocols, and security best practices. This position will be a hands-on role where they will be required to answer tickets on a daily basis and interact with various internal users. On a daily basis, this person will manage usergroups, server policies and permissions across multiple domains. They will use PowerShell and Terraform to automate IAM tasks; deploy permissions and collaborate with a diverse team whil engaging directly with users to improve IAM operations; and follow internal documentation to assess and enhance AD configurations. He/She will design, implement, and manage IAM solutions across on-prem (Active Directory) and cloud (AWS) environments. Lastly, this person must be comfortable sitting onsite 3 days a week in the Greenway area of Houston. This position pays between $84-$89/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the NYC office 5 days a week. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-38/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning... More multiple security enclaves within a hybrid (Windows & RHEL) environments.-System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical-Troubleshooting application functionality, crash and performance-Investigate user performance and work with external teams to improve user experience-Assist customers with Tier 2 incident resolution for Linux and windows applications.-Provide remote end user desktop support-Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.-Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.-Willingness to provide initial triage, response, and notifications for incidents-Participates in special projects as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Field Service Engineer to join one of our clients in San Diego, CA. The candidate will work with the information technology support team at customer locations. This role... More will require travel to customer Installations and, or other sites to support equipment, interact with stakeholders and access a secure network to troubleshoot and support report teams. This candidate will be responsible for accessing a virtual desktop onsite at customer installations and assist the integration teams with remote support. This role requires access the facility and verbally communicate with the team during outages or routine maintenance. Responsibilities:Travel to and access a designated facility to access a controlled computer with a virtual desktop. Works with remote teams to communicate errors and logs to conduct troubleshooting and, or routine maintenance.Travel to customer site and perform:- Tier 1 equipment troubleshooting - Server restart- Network log and data captureAssist with enrollment events on a customer installation. This includes enrolling approved personnel by using an Apple iPad tablet and client's software to capture various individual data.Maintain initial and annual security compliance training including online Federal Government annual classes such as Cyber Awareness.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the London office 5 days a week. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: ?20.96/hour - ?28.45/hour. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a highly skilled Infrastructure Architect to lead the design, implementation, and governance of our end-user computing (EUC) environment, supporting desktop, laptop, mobile (BYOD),... More virtual desktops, published applications, and remote access services. This role is responsible for managing the software lifecycle of 4000+ desktop applications, ensuring persona alignment for user endpoints, and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance, risk management, and Level 3 support operations while driving change management and innovation in the digital workplace.Key Responsibilities:--End-User Computing (EUC) Architecture & Strategy-Design and implement a scalable, secure, and high-performing EUC environment across desktop, laptop, mobile (BYOD), virtual desktop (VDI), and published applications.-Define the EUC technology roadmap, ensuring alignment with business needs, regulatory requirements, and emerging trends.-Optimize the user fleet strategy, aligning endpoint configurations with persona-based computing models to enhance productivity.-Develop and maintain branch server infrastructure for desktop and application services.-Software Lifecycle Management & Desktop Applications-Oversee the end-to-end lifecycle of 4000+ desktop applications, including packaging, deployment, updates, decommissioning, and currency management.-Manage browser and desktop software policies, ensuring compatibility, security, and optimal performance.-Implement automated software deployment and version control mechanisms.--Security, Risk, and Compliance-Enforce regulatory, audit, and risk controls related to EUC assets, ensuring compliance with industry standards.-Oversee security patching for all endpoint devices, ensuring timely updates and vulnerability remediation.-Implement and maintain secure remote access solutions, including VPN, zero-trust, and identity-based authentication models.-End-User Services & Peripheral Management-Lead desktop-related managed services, including print services, accessible technology, and peripheral device management.-Optimize device procurement, refresh cycles, and asset management in alignment with user needs and cost efficiencies.-Ensure high availability and performance of EUC services through proactive monitoring and incident response.-Level 3 Support & Change Management-Provide Level 3 escalation support for complex EUC issues, collaborating with service desk and infrastructure teams.-Drive change management processes, ensuring smooth rollouts of new OS versions, software updates, and endpoint policies.-Partner with business units to ensure seamless digital workplace experiences and rapid response to technology needs.--Risk & Compliance:-Strong understanding of regulatory frameworks (SOX, GDPR, PCI-DSS, NIST, ISO 27001) and IT risk management.-Experience managing audit findings, security patching, and compliance reporting for EUC environments.--Leadership & Collaboration:-Proven ability to lead cross-functional teams, drive strategic initiatives, and influence technology decisions.-Strong vendor management skills, including partnerships with Microsoft, Citrix, VMware, and other EUC providers.-Excellent communication and stakeholder management skills, working with IT leadership, security teams, and business units.--Depth & Scope:-Leads Technical solutions at the Product Group level-Deep expertise and knowledge of specific domain or broad range of experience in technology domains, including understanding of in-house and third-party architecture integration-Advanced and highly specialized knowledge of applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, regulatory and compliance standards, and may fulfill a governance role-Expert technical skills and a strong understanding of the team's product; technology and issues-Provides leadership and guidance to several teams across the enterprise and solves cross-department issues-Participates in the development of business strategies-Ensures solutions are consistent with organizational objectives-Utilizes subject matter expertise to introduce new technologies, or new versions of existing technologies, into the organizationWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the greater Nashville, TN area is looking for a Service Desk Tech candidate. The Service Desk Tech will provide support of POS hardware and software for Retail Stores in the US. Duties... More include, providing call handling, developing and training staff, and assisting as needed to handle support call volumes. They will also be responsible for troubleshooting and escalating issues to POS Software Team if unable to resolve. They will monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis an create reporting to show statistics of incoming requests, including performance stats.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day Insight Global is seeking a Power BI Developer to join a large retail client hybrid in Vancouver BC. They will join a pod team supporting all channel sales with power BI development and... More reports. As a Power BI Developer, you will design and build insightful dashboards and reports using Power BI Desktop and Service. You'll write and optimize DAX queries, create efficient data models using Star or Snowflake schemas, and ensure strong performance across data refreshes and user interactions. Your role includes translating business needs into scalable data solutions, working with tools like SQL, PowerQuery (M), and Jira to support development workflows. A key part of your day-to-day will be delivering clean, intuitive visualizations that help users make data-driven decisions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less