Job Search Results for desktop support

Duties and Responsibilities include the below but are not limited to, as your manager may ask you to perform tasks outside of normal job description.Works independently with general instruction and... More broad work expectations. Configures the VIPER software specific to customer needs and/or Spectrum Medical goals. Configures Live Vue and collaborates with field clinical sales team optimize Informatics build. Works with other Spectrum Depts. on the development of IFUs, training materials, etc. for customer use. Travel to customer sites for implementations, training and/or support. Extended and overnight stays may be necessary. Assists and/or completes device connectivity and aids in whatever manner required for customer implementations. Assists with validation of software. Assists and tests customer settings before, during and after software updates. Provides customer support via phone, email and/or text to aid customers in troubleshooting and/or improving their experience and utilization of Spectrum software. Coordinate with other Spectrum Depts. to be sure any customer issues are reported and documented in compliance with Spectrum Quality Processes (SOP).Organizes and prioritizes tasks and meets deadlines. Coordinates training and meeting schedules. Takes ownership of trouble shooting and customer service to Users, advising on the clinical and technical use of Quantum Informatics, to include the Customer Support Line and associated documentation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Staging & Configuration Analyst performs a wide variety of tasks related to the Technology Solution Center including staging & configuration, depot repair and warehouse functions. Responsible for the... More proper and accurate configuration of IT Hardware and meeting production goalsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Overview:We are seeking a dedicated and skilled Service Desk Technician to join our team. This role involves managing online tickets, providing remote support to customers, and ensuring efficient... More resolution of technical issues. The ideal candidate will have experience with Office 365 applications, troubleshooting, password resets, and possess strong customer service skills. Familiarity ticketing systems is essential (Footprint is used within the county). The pay range for this role is $19-$24/hr.Key Responsibilities:Ticket Management: Handle and resolve online tickets using the Footprint ticketing system.Remote Support: Remotely access customers' computers to diagnose and resolve technical issues.Office 365 Support: Provide assistance with Office 365 applications, including troubleshooting and user support.Password Resets: Perform password resets and manage user access issues.Customer Service: Deliver exceptional customer service, ensuring a positive experience for all users.Technical Troubleshooting: Identify and resolve technical problems efficiently and effectively.Documentation: Maintain accurate records of support activities and resolutions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for... More end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

**Salary for this position is between 110-120K depending on years of experience**Candidates must be able to go on-site x5 a week Responsibilities: Migration from on-prem to O365 and Azure cloud... More Planning, design, engineering and execution of O365 migration Setup of New Users: Provision new user accounts and profiles, and manage Office 365 licenses. User Maintenance: Manage and support user accounts and groups, including password resets, user access issues, and mailbox management. System Enhancements: Regularly review and implement system updates, patches, and enhancements to ensure the optimal performance of the Office 365 environment. OneDrive Maintenance: Oversee and maintain the integrity and security of data stored in OneDrive, including sharing permissions and access controls. Microsoft Exchange Support: Provide end-to-end support for Microsoft Exchange, ensuring smooth and secure email communications within the classified environment. Customer Service: Deliver excellent customer service by communicating effectively with end-users, understanding their needs, and ensuring a positive user experience. Collaboration Tools Management: Administer collaboration tools such as Microsoft Teams and SharePoint, including setup, maintenance, and troubleshooting. Security: Implement and monitor security measures for the protection of systems, networks, and information within the Office 365 suite. Documentation: Maintain accurate documentation for system configurations, processes, and procedures relevant to Office 365 management. End-User Training: Provide training and support to end-users on Office 365 capabilities and best practices. Technical Support: Serve as the primary contact for Office 365-related technical issues, providing timely and effective resolution. Compliance: Ensure all Office 365 activities comply with legal and company policies and procedures, maintaining operational security posture.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a QC Lead, you will oversee projects of IT infrastructure and ensure that all team goals are met/projects are closed out. You will interact with project management team members, IT service... More desk, and any technicians that are tied to the project.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Deployment Technician plays a crucial role in our new hire refresh project. They are responsible for replacing and swapping PCs, building computers, shipping and collecting equipment, and... More deploying workstations for a Windows 11 buildout. Any machines incompatible with Windows 11 will be sent to this team to replace the old equipment with new equipment compatible for Windows 11. Additional responsibilities include: Workstation Provisioning:Assemble, configure, and provision workstations according to company standards.Install operating systems, software applications, and necessary updates.Set up user profiles, network connectivity, and security settings.Ensure all hardware components (CPU, RAM, storage, etc.) function properly. Inventory Management:Maintain accurate records of equipment inventory.Track serial numbers, asset tags, and other identifiers.Coordinate with procurement and logistics teams for timely equipment delivery. Deployment and Collection:Deploy workstations to any equipment not on Windows 11, ensuring timely setup.Collect and decommission old equipment from incompatible Win 11 machines.Handle equipment transfers between departments or locations. Documentation and Reporting:Update provisioning documentation, including build procedures and checklists.Generate reports on provisioning activities, inventory levels, and equipment status.Collaboration:.Communicate effectively with end-users during workstation deployments.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a dedicated and experienced Data Center Operator to join our team on a PART TIME basis. This role is crucial for maintaining the health and cleanliness of our data room, which houses... More 40 servers and 18 racks. The operator will assist with the setup and decommissioning of servers, support network engineering tasks, and provide desktop support. Their data room is expanding wit the addition of new servers, and we need a dedicated operator to manage this growth and maintain the space.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is the nations largest provider of hospice (or end-of-life care) care in the United States, operating 49 hospice programs in the US. Theyre looking for a system engineer to... More join their team to assist with effective deployment, configuration, operation, and maintenance of employee-facing technology systems. Working under the direct supervision of the Supervisor of Client Engineering & Director of IT Support and Client Engineering, this role focuses on the management and administration of applications and systems, ensuring they align with industry best practices and organizational requirements. Other responsibilities include but are not limited to: ? Collaborate with leadership to develop and implement a framework ensuring regular updates and maintenance of desktop images, mobile devices, VDI Infrastructure, and related systems.? Implement VMWare technology solutions for Virtualization, networking and storage infrastructures.? Conduct technical investigations of customer reported issues and perform root cause analysis.? Participate in design decisions.? Contribute to product documentation and manuals.? Perform system maintenance as needed.? Implement IT Change Control processes in coordination with the Client Engineering team.? Collaborate with cross-functional teams to assist in designing and implement technology solutions, emphasizing redundancy, scalability, and security.? Work with leadership to maintain a team dashboard illustrating Key Performance Indicators related to team performance, and environmental performance.? Assist in designing and developing computing solutions that enhance the end-user experience.? Develop and oversee a Quality Assurance program, including pilot groups, to maintain high-quality system output.? Coordinate with IT Support teams to ensure effective knowledge transfer and alignment.? Work on creating a consistent user experience across various form factors, including iPhone, iPad, Laptop, Desktops, and VDI.? Identify areas for policy and procedure improvements and provide recommendations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning... More multiple security enclaves within a hybrid (Windows & RHEL) environments.-System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical-Troubleshooting application functionality, crash and performance-Investigate user performance and work with external teams to improve user experience-Assist customers with Tier 2 incident resolution for Linux and windows applications.-Provide remote end user desktop support-Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.-Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.-Willingness to provide initial triage, response, and notifications for incidents-Participates in special projects as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less