Job Search Results for desktop support
Sep 24, 2025
Lafayette, LA
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Desktop Support
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Contract
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$22 - $28 (hourly estimate)
{"JobID":448072,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-92.02,"Longitude":30.21,"Distance":null},"State":"Louisiana","Zip":"70508","ReferenceID":"DAL-a5b52291-32e2-41d4-adae-3e2f820738c8","PostedDate":"\/Date(1758723994000)\/","Description":"One of our growing clients in the healthcare sector is looking for an IT Support Specialist that will assist with working to install and setup new equipment at several clinics. This will be a weekend project onsite.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Support Specialist","City":"Lafayette","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Previous experience with desktop, application and infrastructure troubleshooting (setting up new computers troubleshooting, network issues, etc.)- Comfortable working Saturday 8am-8 pm","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
One of our growing clients in the healthcare sector is looking for an IT Support Specialist that will assist with working to install and setup new equipment at several clinics. This will be a weekend... project onsite.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 24, 2025
Chula Vista, CA
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Desktop Support
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Contract
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$22 - $28 (hourly estimate)
{"JobID":448064,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-116.94,"Longitude":32.66,"Distance":null},"State":"California","Zip":"91914","ReferenceID":"DAL-c241606c-f0ce-4c74-8b44-893447d09a24","PostedDate":"\/Date(1758723809000)\/","Description":"One of our growing clients in the healthcare sector is looking for an IT Support Specialist that will assist with working to install and setup new equipment at several clinics. This will be a weekend project onsite.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Support Specialist","City":"Chula Vista","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Previous experience with desktop, application and infrastructure troubleshooting (setting up new computers troubleshooting, network issues, etc.)- Comfortable working Saturday 8am -8 pm","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
One of our growing clients in the healthcare sector is looking for an IT Support Specialist that will assist with working to install and setup new equipment at several clinics. This will be a weekend... project onsite.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 11, 2025
San Diego, CA
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Desktop Support
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Contract
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$26 - $33 (hourly estimate)
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Job SummaryA client in San Diego, CA is looking for an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of... high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.*3-month contract is responsible for augmenting their staff to work on an important support project, they will support end users Key ResponsibilitiesProvide hands-on technical support for hardware, software, and service-related incidents and requests.Ensure timely resolution and thorough follow-up on all open tickets.Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.Support and execute security remediations as needed.Assist in root cause analysis and resolution of recurring or trending issues.Maintain detailed and user-friendly internal knowledge base documentation.Maintain accurate inventory and asset records in the asset management system.Take part in onsite and virtual Walk-up desk rotations.Take part with On-Call rotations to support global 24/7 business operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 17, 2025
Rensselaer, NY
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Desktop Support
|
Contract
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$16 - $20 (hourly estimate)
{"JobID":445489,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-73.73,"Longitude":42.64,"Distance":null},"State":"New York","Zip":"12144","ReferenceID":"NYC-22d7e7e8-757f-4734-b1be-ca3444d744ff","PostedDate":"\/Date(1758136020000)\/","Description":"*Performs equipment cleaning tasks related to small parts used in clean rooms (process areas) per approved standard operating procedures (SOPs) and in accordance with production schedules.oThis includes loading of parts washer, unloading of parts washer, bagging, and labeling of small parts used for manufacturing productionoMaintaining small part inventoryoGowning into the clean room includes donning a gown (jumpsuit), hood, shoe covers, gloves, hairnet, and facemask *Following current good manufacturing practices (cGMPs).oTechnicians will be expected to document the performed tasks accurately and per the approved procedure. All documents are subject to review by regulatory agencies and therefore must be maintained appropriately. *Performing unit operations in a timely manner to meet production schedules. *Flexibility and continuous support must be always provided to assist 24/7 manufacturing operations. *Follows current good manufacturing practices (cGMPs) including proper documentation of training. *Ensures all tasks are performed in a manner consistent with safety standards. *Flexibility to work according to the production schedule, as required. *Understand and adhere to strict clean room microbial controlsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Manufacturing Support Technician - Shift 3","City":"Rensselaer","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Requires High School Diploma or equivalent, along with some relevant work experience. *Demonstrated ability to work well with general direction and information *Effective verbal and written communication skills","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.1100,"SalaryLow":16.0880,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
*Performs equipment cleaning tasks related to small parts used in clean rooms (process areas) per approved standard operating procedures (SOPs) and in accordance with production schedules.oThis... includes loading of parts washer, unloading of parts washer, bagging, and labeling of small parts used for manufacturing productionoMaintaining small part inventoryoGowning into the clean room includes donning a gown (jumpsuit), hood, shoe covers, gloves, hairnet, and facemask *Following current good manufacturing practices (cGMPs).oTechnicians will be expected to document the performed tasks accurately and per the approved procedure. All documents are subject to review by regulatory agencies and therefore must be maintained appropriately. *Performing unit operations in a timely manner to meet production schedules. *Flexibility and continuous support must be always provided to assist 24/7 manufacturing operations. *Follows current good manufacturing practices (cGMPs) including proper documentation of training. *Ensures all tasks are performed in a manner consistent with safety standards. *Flexibility to work according to the production schedule, as required. *Understand and adhere to strict clean room microbial controlsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Feb 21, 2023
Kansas City, MO
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Desktop Support
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Contract
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$21 - $26 (hourly estimate)
{"JobID":266252,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-94.5781818181818,"Longitude":39.109,"Distance":null},"State":"Missouri","Zip":"64102","ReferenceID":"KCM-4d677e76-832e-4a3a-aef2-a13a42421665","PostedDate":"\/Date(1676996165000)\/","Description":"An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Systems Support Specialist I","City":"Kansas City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2+ experience in a professional help desk/desktop support/service desk role Experience with Windows 10Very documentation orientedGood customer-service personality","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 25, 2025
Columbus, OH
|
Desktop Support
|
Perm
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$80k - $100k (estimate)
{"JobID":437236,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-82.98,"Longitude":39.98,"Distance":null},"State":"Ohio","Zip":"43219","ReferenceID":"COL-1127dd80-f090-456e-a01a-968fe25b6baf","PostedDate":"\/Date(1756151633000)\/","Description":"We are seeking a highly experienced professional to join our team as an Encompass LOS Support Specialist. This role is focused exclusively on supporting and optimizing the Encompass Loan Origination System (LOS) across our mortgage operations. The ideal candidate will bring hands-on experience with Encompass and a strong understanding of the loan origination process, preferably with a background as a Loan Officer.Key Responsibilities:?Provide expert-level support for Encompass LOS, including troubleshooting, configuration, and user assistance.?Collaborate with cross-functional teams to enhance system workflows and ensure alignment with business needs.?Serve as a subject matter expert on Encompass functionality and best practices.?Assist in onboarding and training new users on Encompass features and processes.?Identify opportunities for system improvements and work with technical teams to implement enhancements.?Maintain documentation related to system configurations, procedures, and user guides.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Encompass LOS Support Specialist","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Mandatory experience with the Encompass LOS.?Prior experience as a Loan Officer or in a similar mortgage origination role is strongly preferred.?Strong understanding of mortgage processes and compliance requirements.","Skills":"Familiarity with Encompass SDK, custom input forms, and business rules.Experience supporting mortgage operations teams and working with LOS administrators.","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":100000.0000,"SalaryLow":80000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking a highly experienced professional to join our team as an Encompass LOS Support Specialist. This role is focused exclusively on supporting and optimizing the Encompass Loan Origination... System (LOS) across our mortgage operations. The ideal candidate will bring hands-on experience with Encompass and a strong understanding of the loan origination process, preferably with a background as a Loan Officer.Key Responsibilities:?Provide expert-level support for Encompass LOS, including troubleshooting, configuration, and user assistance.?Collaborate with cross-functional teams to enhance system workflows and ensure alignment with business needs.?Serve as a subject matter expert on Encompass functionality and best practices.?Assist in onboarding and training new users on Encompass features and processes.?Identify opportunities for system improvements and work with technical teams to implement enhancements.?Maintain documentation related to system configurations, procedures, and user guides.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 05, 2025
Kansas City, MO
|
Desktop Support
|
Perm
|
$180k - $250k (estimate)
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Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"User Support Director","City":"Kansas City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Service Delivery Strategy \u0026 Governance?Own the firmwide end-user service delivery strategy, aligned to CIO vision and business priorities.?Maintain accountability for SLAs, KPIs, and overall satisfaction scores.?Serve as a key member of the Change Advisory Board (CAB), ensuring attorney/user impact is central to all technology decisions.?Drive continuous improvement in service delivery processes across the firm.Support Oversight \u0026 Escalations?Oversee Tier 1\u00262 IT support functions, including helpdesk, local support, and video conferencing.?Manage helpdesk operations: ticket intake, triage, metrics, and first-contact resolution.?Tier 2 escalation handling: troubleshooting, coordination w/ engineering, and resolution tracking.?Direct mobility support, including Zoom, mobile devices and vendor management.?Oversee video conferencing and collaboration platforms (Zoom and AV systems).?Ensure consistent, high-quality local technology support coverage in all offices.?Own escalation management across all tiers to guarantee timely, effective resolution.Attorney Relationship \u0026 Advocacy?Serve as the relationship manager for attorneys, with direct accountability for their satisfaction.?Ardent advocate for attorney reception and impact in IT projects, changes and strategic initiatives.?Partner with practice leaders to minimize disruption to legal work.Communications \u0026 Change Management?Own the IT communications strategy, ensuring clear and timely messaging to attorneys and staff.?Lead executive-level communications for service changes, outages, and major initiatives.?Develop and deliver change communications plans, training, and end-user readiness activities.?Provide crisis communications leadership during significant service incidents.?Ensure attorney and staff adoption of new tools through proactive communication initiatives.Metrics \u0026 Reporting?Monitor and report SLA compliance, service performance, and escalation trends.?Track and improve customer satisfaction and Net Promoter Score (NPS).?Deliver operational dashboards and analytics for CIO and executive review.?Provide regular CIO updates on service delivery health, risks, and improvements.Vendor \u0026 Tool Management?Oversee vendor relationships, contracts, escalations, and billing reconciliation.?Lead evaluation, negotiation, and onboarding of new service delivery technologies.?Manage ITSM platforms, with Freshservice expertise strongly preferred.?Leverage Nexthink for real-time digital experience monitoring and to improve user satisfaction.?Oversee other support tools as part of the service delivery ecosystem.Team Leadership \u0026 Development?Supervise managers/leads across helpdesk and local support teams.?Drive recruiting, training, performance reviews, and succession planning.?Build and sustain a high-EQ, collaborative, service-oriented culture across distributed teams.?Support professional development and certification attainment (ITIL, AV, mobility, etc.).?5+ years of IT leadership in law firms or professional services organizations.?Demonstrated success leading Tier 1 and Tier 2 service delivery at scale.?Proven track record of attorney, executive, and client relationship management.?Strong, assertive leadership style with high EQ and exceptional communication skills.?Hands-on experience with IT service delivery governance, CAB participation, and SLAs.?Expertise with Microsoft Office, document management systems, and collaboration platforms.","Skills":"?10+ years of IT leadership in an Am Law 100 legal services environment.?ITIL certification or equivalent service management qualifications.?Expertise in FreshService IT Service Management platform.?Direct experience with Nexthink or other Digital Employee Experience solutions.","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":250000.0000,"SalaryLow":180000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
seeks a Director of User Experience in IT to lead the firm?s end-user service delivery strategy and champion the attorney technology experience across all offices. This leader is the visible face of... technology to attorneys and firm leadership, an ardent advocate for a seamless modernized experience, and a direct trusted partner to the CIO contributing to overall IT strategy and its alignment to firm goals.Targeting $180-250K salaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 08, 2025
Braddock, VA
|
Desktop Support
|
Contract-to-perm
|
$29 - $36 (hourly estimate)
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IT Support & Troubleshooting? Deliver Tier 2 deskside and remote support for hardware, software, and peripherals? Support classroom technology, including projectors, smartboards, and AV systems?... Perform desktop deployment, imaging, and printer networking? Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces? Maintain a professional, user-friendly approach when assisting faculty, staff, and studentsTicketing System Management? Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk)? Monitor and follow up on open tickets to meet SLA requirements? Document solutions and update the knowledge base? Generate and analyze reports to identify trends and improve service deliveryAsset & Device Management? Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices? Manage asset lifecycle: procurement, deployment, support, and decommissioning? Implement and administer MDM platforms (FileWave, NinjaOne, Intune)? Conduct audits and provide regular updates to IT leadershipClassroom & Campus Support? Provide onsite support for teacher and student technology needs? Support Office 365 applications for instruction, collaboration, and administration? Assist faculty in integrating technology into classroom environments?Ensure reliable printer and projector support across campus and office spacesCross-Site & Project Support? Travel to other campuses or office locations for special projects or onsite needs? Collaborate with local teams to maintain consistent IT standardsProcess Improvement & Collaboration? Identify opportunities to streamline IT workflows and asset tracking? Recommend tools and practices aligned with organizational and educational needs? Stay current with emerging technologies relevant to K?12 environmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 17, 2025
Draper, UT
|
Desktop Support
|
Contract
|
$16 - $20 (hourly estimate)
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Insight Global is looking for a Helpdesk Support Analyst to join one of our largest financial clients sitting onsite 5x a week out of their Draper, UT office. This person will be joining the Senior... Service Desk which provides technical support to the top executives at the firm. This desk operates globally, 24/7 and 365 days a year. This team works in a very fast paced environment providing white glove support, and the most successful individuals maintain a highly professional presence while resolving issues with quality in an efficient manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 09, 2023
North Las Vegas, NV
|
Desktop Support
|
Contract-to-perm
|
$31 - $39 (hourly estimate)
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*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .