Job Search Results for desktop support

A client of Insight Global is looking for an IT Production Supervisor to join their team 5-days onsite in Grand Ronde, Oregon. This individual reports to the IT Manager and oversees the System... More Administration and Service Desk teams. They will be responsible for daily support, configuration, and maintenance of enterprise systems, desktop PCs, and audio-visual equipment. Coordinates resolution of productivity and service issues across all IT teams.Key Responsibilities: ?Lead IT Systems Technicians and Administrators in daily support, configuration, and maintenance of enterprise systems, desktop PCs, and AV equipment. ?Manage hiring, training, coaching, and work assignments for Systems Admin and Service Desk teams. ?Implement procedures to deliver high-quality service to internal and external users.?Define processes for project requests, prioritization, documentation, break-fix tasks, and asset control. ?Coordinate cross-team collaboration to resolve productivity and technical issues.?Establish preventive maintenance and change control processes to ensure system reliability and minimize business impact. ?Develop security, integrity, and recovery procedures for assigned systems. ?Review team workflows and recommend staffing adjustments to meet business needs. ?Monitor system utilization and recommend optimizations. ?Ensure compliance with regulatory requirements and internal standards. ?Assess training needs and create programs to improve system use and efficiency. ?Participate in system evaluation, selection, and implementation as project manager or team member.Environmental Factors and Conditions/Physical Requirements:?Work is performed in an office environment with occasional exposure to tobacco smoke and noise common to gaming environments.?Work is subject to frequent sitting for significant periods of time, and occasional walking, bending, reaching, and lifting up to 60 pounds.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an L2/L3 IT Support Admin for a project through the end of the year (with possible extensions), with our client, an American energy storage company, based in Berkeley, CA.... More This Admin will be supporting a large corporate office made up of Windows and Mac users. This person will be resolving L2 & L3 support tickets, new hire/new user setups (peripheral setup, user account creation, laptop/desktop provisioning, assigning permissions, security setup). The ideal candidate will have strong Mac management experience using Addigy or JAMF, MS 365 Administration experience, for tasks such as; managing user accounts, licenses and groups; configuring and troubleshooting Exchange Online, SharePoint, OneDrive, and Teams; creating and managing user accounts, groups, and organizational units in Active Directory; group policy management in AD; etc. Experience in a Linux environment is preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will sit in... More Brooklyn remotely but provide onsite customer support about 2-3 days a week. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients. ?Provide engineering support for IT upgrades and implementation projects ?Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues?Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti?Administer Microsoft 365 environments, including user accounts, software installation and licensing?Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues?Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service?Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues?Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management?Maintain accurate documentation of systems, configurations, and support activities?Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance?Paperwork including time entries and workflow completed timely and properly ?Work includes assigned on-call shifts for Weekends and Holidays (rotation)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Under general direction of the Desktop Services Manager, IT Support Services, these two assignments will contribute to the strategic objectives of the Client Engineering Team by facilitating and... More executing on various tasks supporting the employers? windows-based laptops, servers and applications. Provides lead direction and oversight on special projects and handles more difficult and complex troubleshooting cases; and provides additional support to department/division as directed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for an IT Technician to join their team. This position's focus will be maintaining all IT equipment for a large gaming facility. This IT technician will offer support to users... More who are experiencing problems with their computers or software. Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers. They also perform routine maintenance tasks such as software updates, hardware checks, and system backups to ensure optimal performance. Additionally, IT technicians often collaborate with other departments to implement new technologies and troubleshoot enterprise-wide technical challenges.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re hiring a team of Post Production Engineers to support a major media organization?s post-production infrastructure. These are true engineering roles?not creative positions?focused on supporting... More and maintaining the technology behind high-end media production environments.You?ll be working onsite in Englewood Cliffs, NJ, supporting a wide range of post-production tools and systems, with a strong emphasis on Avid and Adobe Creative Cloud platforms.Key ResponsibilitiesProvide hands-on support for Avid and Adobe Creative Cloud environmentsTroubleshoot and resolve issues across post-production systems and workflowsMaintain and administer file systems, servers, and network infrastructureSupport remote desktop workflows using Leostream and Teradici PCoIPCollaborate with engineering and operations teams to ensure system reliability and performanceAdapt to evolving production needs and schedules in a fast-paced environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Imaging of laptops and windows based tough pads (SCCM).Scheduling Asset refresh appointments daily to adhere to aggressive timelines.Performing workstation upgrades for WGL employees ensuring all... More data is copied over, applications are installed, printers mapped, testing VPN, etcAsset reclamation of old devices to be properly disposed.Inventor management in ServiceNow by correctly assigning newly deployed assets to respective users and checking-in assets being refreshed. Oversees testing implementation of desktop and mobile devices images, packages, and new configurations. Advises the Manager of test results and configuration options. Works with ITS Business Unit Partners and the Manager of Digital End User Services around Demand Management services for future maintenance and enhancements to software and hardware. Provides post installation / configuration support and troubleshoots Office 365 services (Email/Outlook, Teams, Office Apps, OneDrive).Provide daily / weekly updates to management on the number of assets being refreshed and adhering to the schedules for asset refresh.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is searching for an experienced GIS Analyst for one of our clients in the Birmingham, AL area. This position will work in a team environment to manage assets within Spires Enterprise... More GIS, including digital work order Asbuilting, facility maintenance, and assurance of data quality. Duties & Responsibilities:Use ESRI/GIS desktop and mobile software to collect construction AsBuilt data and edit map features and correlating attributes to create permanent asset records.Support Data Quality by understanding data requirements and GIS processes.Support data integrity by completing basic editing.Support miscellaneous mapping and data inquiries as assigned.Use Maximo to workflow workorders throughout the AsBuilt lifecycle.Support other departments data requests and special projects using GIS.Conduct testing to support departmental database and application changes.85% in office and 15% in the fieldThey will be helping with project management as they partner with engineers to go over estimatesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large Health System in Georgia is looking for a Biomed Tech to join their team. This team is responsible for non-imaging medical devices (i.e. ventilators, patient monitors, electrosurgical... More equipment, etc.) The Biomed Tech will participate in installation, maintenance and troubleshooting of networked medical devices and their integration with EMR. They will work cross- functionally with the desktop support and network engineering teams.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less