Job Search Results for desktop support
Jan 14, 2026
Harrison, NY
|
Desktop Support
|
Contract-to-perm
|
$25 - $31 (hourly estimate)
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An employer is looking for a Jr. Cybersecurity Specialist to support cybersecurity operations for various customers across Westchester County, sitting in Harrison, NY. This individual will start... fully onsite for the first few months and then transition into a hybrid schedule. This role is ideal for someone early in their IT career?recent grads or candidates with a year or two of IT support experience who have a strong passion and interest in cybersecurity. This person will work closely with a managed SOC provider to review and triage security alerts, investigate security events within SIEM tools, assist with incident coordination, and support internal teams with documentation. They will also participate in vulnerability scanning, threat-hunting activities, compliance initiatives, and projects aligned with the NIST Cybersecurity Framework. This individual should bring foundational cybersecurity knowledge, hands-on exposure to SIEM tools, and strong curiosity and willingness to learn. This position has a pay range of $27-31/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 20, 2026
Axis, AL
|
Help Desk
|
Contract
|
$22 - $28 (hourly estimate)
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One of Insight Global's chemical manufacturing clients is looking for a PART TIME Site Support Consultant to join their team in Mobile, AL! This position is 24 hours a week on site.This role... encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the locations and employees within the country. Additionally, it involves collaborating with Regional and Global IT teams to guarantee efficient IT service delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Dec 05, 2025
Petaluma, CA
|
Desktop Support
|
Perm
|
$120k - $185k (estimate)
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A lead defense contractor sitting in Petaluma, CA is looking to hire a Senior Oracle Fusion Supply Chain Planning Analyst, supporting their manufacturing site (150 people) in Oracle Fusion Supply... Chain and Planning. This person will be required to be in office x3-4 days a week working a 9/80 schedule (every other Friday off). Primarily he/she will be the helping to understand the problem and being able to provide a solution to business units. He/She should be knowledgeable within applied modules and should be able to handle implementations. This includes: (Supply Chain Planning, Demand Management, Sales and Operations, Backlog Management, Sales orders, and bringing them into the oracle system, understanding demand quantities etc.) Some EBS Modules applicable here are (ASCP, MES, BOMS, Inventory, DEMANTRA etc.) This person will be asked to review the documents and will be assisting in Oracle Fusion implementation alongside an SI partner and working with the planning manager. This Analyst will develop, influence, and implement partner strategies that ensure alignment between Business Units (BU's) and the Technical team. This role is critical in advancing the company's strategic direction for both BU-specific and enterprise-wide solutions. He/She will need to understand how to meet the standards and solution on project support, enhancements, tickets and be the overall go-to person. This position will be paying between ($130,000 - $185,000) depending on years of experience and location. Additional Job Responsibilities: - Support Oracle Fusion Supply Chain Planning globally - Focus on supply planning and inventory planning modules - Handle support tickets from the business; Receive 3?4 tickets per day related to planning, inventory, or system issues - Investigate problems, troubleshoot, and resolve them - Work with local site teams to understand and fix issues - Work closely with planning leadership; Partner with the Planning Manager to prioritize issues and enhancements - Ensure the system supports real business planning needs - Support Oracle Fusion implementations and upgrades - Help manage system changes as part of the company?s Oracle rollout through March 2027We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 14, 2026
Calgary, AB
|
Desktop Support
|
Contract
|
$26 - $33 (hourly estimate)
{"JobID":482684,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Alberta","Zip":"T2W 3","ReferenceID":"CAL-be03db58-7a70-427c-89d6-8f4f71026f1a","PostedDate":"\/Date(1768416605000)\/","Description":"Insight Global is seeking an IT Technician to join a leading construction company onsite at the Calgary office, 5 days a week. This is a fast-paced, dynamic role requiring adaptability, strong troubleshooting skills, and a customer-focused mindset. Responsibilities include providing first-level support, managing 20?30 daily ServiceNow tickets, general IT-related queries and resolving hardware/software issues such as computer setups, boardroom AV, and Teams configurations. This is a 6-month contract with the intention to convert to full-time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Technician","City":"Calgary","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 2+ years of experience troubleshooting IT hardware and software issues, with a basic understanding of networking concepts (routers, switches, DNS).? Experience in Windows environments, with experience setting up and troubleshooting Microsoft Teams and AV rooms ? Hardware experience with Apple products including iPhones and iPads (ios environment) ? Excellent communication and problem-solving skills with a strong customer-service mindset, supporting users at all levels?including high-demand executives and office staff.? Strong coordination skills, with the ability to work well within a team.? Ability to manage and resolve technical issues independently while coordinating with internal IT teams for escalation when necessary.Valid driver?s license and willingness to travel to local project sites after training. Occasional travel across Alberta and Canada; company vehicles available.","Skills":"? Prior experience working within the construction or warehousing industry.The CompTIA A+ certification or any other relevant certifications.","Industry":"Desktop Support","Country":"Canada","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking an IT Technician to join a leading construction company onsite at the Calgary office, 5 days a week. This is a fast-paced, dynamic role requiring adaptability, strong... troubleshooting skills, and a customer-focused mindset. Responsibilities include providing first-level support, managing 20?30 daily ServiceNow tickets, general IT-related queries and resolving hardware/software issues such as computer setups, boardroom AV, and Teams configurations. This is a 6-month contract with the intention to convert to full-time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 21, 2026
Richmond, VA
|
Help Desk
|
Contract
|
$14 - $17 (hourly estimate)
{"JobID":484907,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-77.46,"Longitude":37.55,"Distance":null},"State":"Virginia","Zip":"23220","ReferenceID":"RIC-1a04a6d2-c2fc-4796-b925-3a8b226eba97","PostedDate":"\/Date(1769007299000)\/","Description":"A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service providers. This role also involves triaging and escalating high-priority incidents to the appropriate support teams. The pay rate for this role is between 17-18 / hr depending on the candidates years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 1 IT Support Specialist","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"General understanding of Microsoft Office and Google Workspace (G-Suite)Basic understanding of IP and DNS-related issuesFamiliarity with remote desktop tools (Remote Desktop, LogMeIn Rescue, Windows RDP)Strong logical and analytical troubleshooting skillsHardware familiarity: Ingenico credit card devices, Fujitsu scanners","Skills":"Experience with Okta account management and troubleshooting","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":17.0000,"SalaryLow":13.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service... providers. This role also involves triaging and escalating high-priority incidents to the appropriate support teams. The pay rate for this role is between 17-18 / hr depending on the candidates years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 21, 2026
Roseville, CA
|
Desktop Support
|
Contract
|
$20 - $25 (hourly estimate)
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One of our top fintech companies is looking to hire an IT Logistics Coordinator for their Roseville location.We are a company committed to creating diverse and inclusive environments where people can... bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 05, 2026
Schnecksville, PA
|
Desktop Support
|
Contract-to-perm
|
$21 - $26 (hourly estimate)
{"JobID":478286,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-75.61,"Longitude":40.67,"Distance":null},"State":"Pennsylvania","Zip":"18078","ReferenceID":"KPD-ac393947-0ff3-4510-9fba-86283d045b92","PostedDate":"\/Date(1767620246000)\/","Description":"One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Technician","City":"Schnecksville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5+ years of experience in a an IT Support Role- Hands on troubleshooting experience- Excellent communication","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools... they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Oct 16, 2025
Cleveland, OH
|
Desktop Support
|
Contract,Perm Possible
|
$22 - $28 (hourly estimate)
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Insight Global is seeking an AV specialist to work at one of our top clients in the Cleveland, OH area. This person is going to be responsible for setting up and kicking off large meetings for the... executive team. They are looking for someone who is very technical within AV and the go to person for such duties. The client is a Microsoft shop but use many different platforms. The ideal candidate has great communication skills and ability to connect with stakeholders. This role is roughly 25-30hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 09, 2026
Conshohocken, PA
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Desktop Support
|
Contract-to-perm
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$50 - $62 (hourly estimate)
{"JobID":481050,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-75.3,"Longitude":40.07,"Distance":null},"State":"Pennsylvania","Zip":"19428","ReferenceID":"BOS-2c1c5e5c-d742-4525-bafa-8a6ff96071a3","PostedDate":"\/Date(1767994524000)\/","Description":"We?re seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we?d love to meet you. Key Responsibilities ?Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems. ?Set up, configure, and maintain desktops, laptops, and mobile devices. ?Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive. ?Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals. ?Accurately document incidents, troubleshooting processes, and resolutions. ?Support onboarding and offboarding processes: account setup, device preparation, and user orientation. Payrate - $40-50We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IT Specialist","City":"Conshohocken","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?3+ years of IT support experience in mixed Apple and Windows environments. ?Technical proficiency with: omacOS (Ventura, Sonoma), including Apple M-series hardware oiOS configuration and support, including Apple ID/iCloud setup oWindows 11, with expertise in imaging and end-user environment management ?Strong working knowledge of: oMicrosoft 365 (especially Exchange Online and Teams) oAzure Active Directory / Entra ID oNetworking fundamentals (e.g., DHCP, DNS, LAN/WAN) -Conference room AV and office printer management","Skills":"Preferred Qualifications? Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.? Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":62.0000,"SalaryLow":49.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We?re seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting... skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we?d love to meet you. Key Responsibilities ?Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems. ?Set up, configure, and maintain desktops, laptops, and mobile devices. ?Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive. ?Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals. ?Accurately document incidents, troubleshooting processes, and resolutions. ?Support onboarding and offboarding processes: account setup, device preparation, and user orientation. Payrate - $40-50We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 20, 2026
North York, ON
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Desktop Support
|
Perm
|
$60k - $70k (estimate)
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Insight Global is hiring a Manager of Operations/Call Center Supervisor to lead the daily performance and operational excellence of our client's ULC-certified monitoring center. This leader will... oversee alarm processing, dispatch, escalations, staffing levels, real-time operations, and customer communications?ensuring all activities meet ULC standards, internal SOPs, and client SLAs. The role includes monitoring operational KPIs, conducting call/alarm quality reviews, managing compliance readiness, supporting audits, identifying risks, implementing corrective action, and driving continuous process improvement. The leader will also support training, onboarding, and professional development of monitoring staff. Success in this role looks like consistently meeting response time targets, maintaining strong audit results, reducing errors, and leading a high-performing, well-trained operations team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.