Job Search Results for desktop support

Answers and responds to all inbound calls and tickets from end-users for Recologys IT Services and support. Handles end-user issues or requests with professional and customer first attitude. Utilizes... More hands-on technical skills to diagnose and resolve all tickets at the IT Service Desk (e.g., First Call Resolution) prior to escalating to level-2 or above IT support staff. Analyzes and resolves all desktop application software and/or hardware incidents and requests from end-users based upon the Service Level Agreements. Follows up with reported incidents to ensure they are resolved, requests are filled, and follow-up communication back to the customer/end user is completed. Maintains ownership throughout the process until ultimate resolution of the request or incident. Establishes and develops relationships with other Recology IT team members through frequent communication and collaboration. Creates and documents all support calls from the end-user community into the service desk tool BMC Remedyforce. Logs and tracks Incidents and Service Requests from creation through resolution stages. Contributes and coordinates updates to the Knowledge Article database within the Remedyforce platform that improves the IT Service Desk to resolve customer(s) issues more effectively (e.g., First Call Resolution) through Self-Service portal.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a traveling Field Technician to join a managed service program for a client in the Financial Services industry. This person will be working remotely from the Orange... More County area and will be responsible for supporting PC/Hardware issues for all branch locations from LA to San Diego (map below). The primary need will be to support the conversion of the current branches (bank they bought) to the clients branches from a technology perspective. They would play a role in back of the house setup such as the IDF closet that includes routers, servers, racks, UPSs, patching, etc. also, front of the house which would include workstation setup that includes desktop/Laptop setup with the appropriate peripherals. This is not limited to just the above-mentioned items but would be branch IT related technologies. pay range 28-30/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Service Desk Analyst level III for a large agriculture client in the Lancaster PA area. The candidate will provide lead support for all service requests reported to... More the IT service desk. Responsibilities include initial assessment, triage, research, and resolution of all IT incidents and service requests regarding the use of application software products and/or infrastructure components, including desktops, laptops, mobile devices, and related peripherals. They will be responsible for collecting information through customer conversations, accessing support tools, and additional support staff if needed. Issues beyond the scope of their ability/responsibility are resolved by engaging other service resources or escalate to the proper IT team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer at Pearl Harbor, HI is looking for an Information Technology Specialist to join the team on a large Navy contract. This specialist will be providing information technology troubleshooting... More support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the greater Nashville, TN area is looking for a Service Desk Tech candidate. The Service Desk Tech will provide support of POS hardware and software for Retail Stores in the US. Duties... More include, providing call handling, developing and training staff, and assisting as needed to handle support call volumes. They will also be responsible for troubleshooting and escalating issues to POS Software Team if unable to resolve. They will monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis an create reporting to show statistics of incoming requests, including performance stats.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an experienced advanced Service Desk Engineer. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and... More fast-paced work environment. We need individuals who are passionate about customer service and have experience as an advanced desktop support along with service desk engineering. *Ascertain and meet customer expectations *Work effectively and independently in a fast paced team environment where priorities can rapidly change *Prioritize own work activities with minimal guidance and coaching *Solve complex problems through discovery and analysis with minimal guidance *Complete complex projects independently with minimal oversight and direction *Manage competing priorities to meet goals *Communicate effectively orally and in writing *Provide, maintain and follow technical documentationWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer at Pearl Harbor, HI is looking for an Information Technology Specialist to join the team on a large Navy contract. This specialist will be providing information technology troubleshooting... More support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Imaging of laptops and windows based tough pads (SCCM).Scheduling Asset refresh appointments daily to adhere to aggressive timelines.Performing workstation upgrades for WGL employees ensuring all... More data is copied over, applications are installed, printers mapped, testing VPN, etcAsset reclamation of old devices to be properly disposed.Inventor management in ServiceNow by correctly assigning newly deployed assets to respective users and checking-in assets being refreshed. Oversees testing implementation of desktop and mobile devices images, packages, and new configurations. Advises the Manager of test results and configuration options. Works with ITS Business Unit Partners and the Manager of Digital End User Services around Demand Management services for future maintenance and enhancements to software and hardware. Provides post installation / configuration support and troubleshoots Office 365 services (Email/Outlook, Teams, Office Apps, OneDrive).Provide daily / weekly updates to management on the number of assets being refreshed and adhering to the schedules for asset refresh.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is searching for an experienced GIS Analyst for one of our clients in the Birmingham, AL area. This position will work in a team environment to manage assets within Spires Enterprise... More GIS, including digital work order Asbuilting, facility maintenance, and assurance of data quality. Duties & Responsibilities:Use ESRI/GIS desktop and mobile software to collect construction AsBuilt data and edit map features and correlating attributes to create permanent asset records.Support Data Quality by understanding data requirements and GIS processes.Support data integrity by completing basic editing.Support miscellaneous mapping and data inquiries as assigned.Use Maximo to workflow workorders throughout the AsBuilt lifecycle.Support other departments data requests and special projects using GIS.Conduct testing to support departmental database and application changes.85% in office and 15% in the fieldThey will be helping with project management as they partner with engineers to go over estimatesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is seeking a Director of Technology Operations to join their fast-growing organization in the Arlington, TX area. As the Director of Technology Operations, you will manage... More the planning, development, implementation, maintenance, and security of the company's information systems and processes, including computer, communication, and office systems. The ideal candidate will be enthusiastic about using their skills to support a technology-driven business model that provides practical solutions for the business.Key Responsibilities:-Manage critical IT tasks and systems that offer a competitive edge in the global market, even outside of regular business hours.-Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.-Lead projects and key responsibilities within larger business initiatives.-Enhance IT business processes for greater efficiency and implement analytics for valuable insights.-Collaborate with internal and external partners to communicate project status and achievements.-Direct and coordinate professional services such as systems analysis, design, feasibility studies, and programming.-Identify and recommend new technologies and services to improve efficiency and operations.-Approve the acquisition of hardware, software, or services needed to meet company needs.-Monitor and report progress on development projects and resource utilization to executive leadership.-Ensure the integrity and reliability of computerized information systems, communication systems, and office systems, including data security.-Facilitate the preparation of project plans and proposals.-Direct continuous improvements of IS staff, equipment, and procedures.-Prepare, implement, and manage the IS budget.-Troubleshoot and provide technical support within the organization.-Perform routine audits of systems, including backups.-Maintain the service desk ticketing system and departmental knowledge base.-Maintain relationships with key vendors to procure new hardware, software, and services.-Perform other duties as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less