Job Search Results for Customer Service

INTL- Customer Analytics Specialist (Colombia)

An employer is looking for a Customer Analytics Specialist to sit remote. You will deliver deep insights into customer behavior that will shape marketing strategies, enhance engagement, and drive... More business performance. This role requires strong technical skills combined with the ability to turn complex data into clear, actionable stories for business partners. You?ll play a key role in developing customer analytics frameworks such as segmentation, RFM, and lifetime value, while collaborating with stakeholders across marketing, product, operations, and finance.Key Responsibilities?Conduct in-depth customer segmentation to support targeted marketing and personalization strategies.?Develop and maintain models for RFM (Recency, Frequency, Monetary) analysis and Customer Lifetime Value (LTV).?Partner with Marketing and Product teams to design and measure customer-focused KPIs.?Build and deliver data visualizations that communicate insights, trends and opportunities.?Translate findings into clear, data-driven stories and recommendations for business leaders.?Support experimentation, campaign measurement, and statistical analyses to evaluate business initiatives.?Ensure data accuracy and reliability through rigorous validation and documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Service Administrator

Insight Global is seeking a Remote Cloud Administrator to join their team on a Wednesday?Saturday schedule from 9:00 AM to 7:00 PM. This role is responsible for delivering exceptional technical and... More customer support by managing inbound customer calls and self-service service requests, ensuring all issues are properly tracked, communicated, and resolved within established SLAs. The individual will provide frontline support for end users while leveraging strong troubleshooting and communication skills to diagnose and resolve technical issues.The Remote Cloud Administrator will support server-related requests, including server upgrades and incidents generated from monitoring and alarm systems when services go down. Responsibilities include logging into servers to assess system health, reviewing drives and memory allocation, and determining whether servers or services are not running as expected. This role requires foundational experience with servers and hands-on troubleshooting, including remotely accessing environments using VMware to investigate and resolve infrastructure issues. The position also involves maintaining knowledge base documentation, escalating complex issues when necessary, and consistently delivering a high level of customer service.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Service Engineer

Job Overview:Insight Global is looking for a full-time Field Service Engineer for a client. This is a customer service focused engineering position that links the Company's Engineering Department to... More a variety of internal and external customers. This individual can sit remotely, but face-to-face meetings and field inspections of rail cars/components may also be required. In this role, you will work closely with customers to troubleshoot issues, providing technical guidance in the help desk/incident management software with the goal of safely repairing and quickly returning company equipment to revenue service. Interactions are primarily via email and phone.Key Responsibilities:?Receive and resolve Engineering Help Desk emails and phone calls?Thoroughly document work activities within the help desk software for future reference and trend analysis?Research requests and communicate appropriate guidance to the customer?Discuss detailed technical information via email, on the telephone, and face-to-faceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Service Cloud Developer

Insight Global is hiring a hands on Salesforce Service Cloud Integration Specialist for a Salesforce Service Cloud implementation. This person will be supporting the transition from a legacy Oracle... More based platform to Salesforce. This position sits between a Senior Developer and an Architect. Someone who is able to both build and guide the team in this journey. They will work directly with the AEO technical leads, the SI partner, and internal development teams to ensure Salesforce is implemented using best practices and remains sustainable long after the SI engagement ends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Collections Specialist

Insight Global is seeking a Collections Specialist for a growing financial services client. This individual will be responsible for early-stage collections on consumer loan accounts, engaging... More customers through outbound calls, securing payments, and maintaining accurate documentation. This is a contract-to-hire opportunity ideal for someone who enjoys customer interaction, thrives in a structured environment, and is looking to build a long-term career within a developing collections team supporting medical professionals. Pay for this role is between $30-$33 hourly. Day-to-Day:Make outbound calls to customers with accounts 4?19 days past dueHandle 80?100 customer contacts daily/weeklyCollect payments on past-due consumer loan accountsProcess payments and assist with loan modificationsAccurately document all customer interactionsReview weekly reports and follow up on account activityMaintain thoroughness and attention to detail on account renewalsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

CSR TEAM LEAD

Job Description:Insight Global is seeking Customer Support Team Leads / Customer Service Supervisors to support a modern, video-enabled contact center environment. This role is responsible for... More driving operational excellence through hands-on coaching, performance management, and real-time support of frontline agents. The ideal candidate is a confident, people-focused leader who thrives in fast-paced environments, is comfortable holding teams accountable to KPIs, and is passionate about delivering exceptional customer experiences across video, voice, chat, and email channels.Day-to-Day:? Lead, coach, and support a team of Customer Service Representatives? Conduct regular 1:1s, feedback sessions, stand-ups, and performance check-ins? Enforce KPIs including attendance, adherence, QA, and productivity? Partner with QA teams to deliver actionable feedback and coaching plans? Monitor real-time operations including queues, workflow, and staffing needs? Serve as an escalation point for complex customer or agent issues? Occasionally assist with queue coverage during volume spikes? Track and analyze team performance trends; report insights to leadership? Support onboarding, training, and ramp-up of new team members? Maintain team engagement, accountability, and a positive culture in a remote environment? Collaborate cross-functionally to improve processes, documentation, and customer experience? This is a 9 month contract to hire with an hourly rate of $23-25 hour based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

C-UAS Field Service Engineer

Insight Global is looking for experienced Field Engineers with backgrounds installing, deploying, and managing C-UAS or related equipment to support us on multiple projects across DHS, DoW, and... More commercial customers. These individuals will perform installation and testing of systems including including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas).This role will also include customer support, maintenance and upgrades, and management of system functionality once deployed. Successful team members will have backgrounds in C-UAS, Radio, RF, Camera, or other IoT systems combined with experience networking these systems together. Hourly: 43-52/hr Salary: 90,000-105,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Bank Card Claims Associate

Insight Global's client is hiring Bank Card Claims Associates to support customers filing claims related to bank card benefits. In this fully remote role, the Bank Card Claims Associate will review,... More investigate, and resolve claims tied to credit and debit card coverage while delivering a high level of customer care. This is a great opportunity for someone who is detail-oriented, empathetic, and comfortable handling claims in a fast-paced, customer-focused environmentDay to Day:Review and process bank card?related claims in accordance with policy guidelines and service standardsDetermine eligibility, coverage, and reimbursement amounts based on benefit termsCommunicate with customers via phone and email regarding claim status, required documentation, and final determinationsRequest and evaluate supporting documentation (receipts, statements, police reports, etc.)Accurately document claim activity within Allianz systemsEscalate complex or questionable claims as neededMaintain productivity and quality benchmarks while delivering excellent customer serviceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Patient Data Support Specialist

One of our large Life Sciences clients is seeking a patient data support specialist for a 6+ month rolling contract. This role will support the delivery of this company's services by reviewing daily... More consents and schedules, ensuring accurate accessions and smooth coordination of patient care. They will document all outreach & interactions, manage and escalate client issues as needed, and maintain strict compliance with HIPAA and confidentiality standards. The PDSS ensures data accuracy, updates patient records, manages consents when required, verifies documentation alignment, and monitors the CRM to resolve new cases promptly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Services Support

Day to Day Responsibilities: A client of Insight Global is looking for a Client Services Support individual to join their team. The Concierge Partner is primarily responsible for providing the... More company?s clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for clients (ie. account creations, project access and new engagement tasks).Essential Functions: ?Customer SatisfactionoService Level Agreements (SLAs)?Ensure 15min response, follow-up and resolution SLAs are being met.oProvide the highest level of customer service to further solidify the relationship with clients by:?Assistance with logging into the system, navigating the interface and performing specific tasks.?Guidance on advanced features such as searching and exporting.?Troubleshoot and resolve support issues.oHave a passion for speaking to client, with expertise in the following areas:?Security awareness of caller/user identification and approval polices.?Client advocacy when collaborating with other teams and keeping the client updated on resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less