Job Search Results for Customer Service

Data Engineer (Customer Experience) - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Manager, IT Service Delivery ? Field Operations

The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental... More field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. The role will be 80% people management and 20% hands on technical. It will be managing a team of 20 resources located at various practices as Site Managers and Tier 2 support. Travel will be heavier up front as you get acclimated with the team. ? Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. ? Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. ? Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. ? Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. ? Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. ? Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. ? Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. ? Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. ? Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. ? Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. ? Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. ? Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. ? Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. ? Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. ? Drive a culture of customer service, continuous improvement, and operational excellence within the field team. ? Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

C-UAS Sr. Service Engineering Lead

Insight Global is seeking a Sr. Service Engineering Lead to supervise field teams (3?4 Field Service Representatives) responsible for installation, integration, and sustainment of C-UAS equipment... More (jammers, radios, mounts, sensors, software, and more). This role will entail hands on technical leadership, field execution, customer engagement, and lifecycle sustainment to ensure system readiness and long term operational success. What you'll do: ?Team Leadership & Supervision: oSupervise, mentor, and help schedule 3?4 Field Service Representatives (FSRs) responsible for C UAS installations, integration, and sustainment. oConduct field coaching, performance feedback, task assignment, and escalation management to ensure high quality and timely execution. oMaintain safety, certifications, and field readiness; coordinate training and on boarding for new FSRs.?System Installation, Integration & Deployment: :oOwn on site installation success for Dedrone by Axon systems, including mounting sensors, radars/cameras, networking equipment, and ancillary hardware across varied environments (rooftops, open terrain, event venues, secure facilities). oOversee wiring, cabling, PoE, grounding, and integration with customer networks, comms, and third party sensors or countermeasures. oValidate site surveys, lead site acceptance testing, and ensure installations meet defined success criteria.?System Configuration, Testing, and Handover:oConfigure systems and integrations per site requirements; perform end to end system testing, calibration, and performance validation. oAuthor and maintain installation reports and handover documentation; ensure customers and ops teams are trained on system use and maintenance.?Operational Sustainment & Upgrades: oOwn sustainment activities: firmware/software updates, preventive maintenance, health checks, and remote diagnostics. oPlan and execute retrofits, field upgrades, and component replacements; coordinate spare parts and logistics with supply chain. oDrive reliability improvements and root cause analysis for recurring field issues.?Customer Technical Liaison:oAct as senior on site technical point of contact for customers during installs, events, and sustainment engagements. oProvide customer training, operate as escalation technical resource, and support service contract deliverables and SLAs.?Collaboration:oWork closely with engineering, product, deployments, and customer success to relay field findings, influence product/firmware priorities, and ensure smooth transition from deployment to sustainment. oCoordinate with program managers and account teams on schedules, risk mitigation, and resource planning.50-70% travel, remote work when not traveling.Hourly: 60-68/hr Salary: 135,000-155,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inventory Asset Manager

Oversee field operations related to asset management, including asset tagging, tracking, and reporting. Ensure compliance with client requirements and internal processes.Key... More Responsibilities:?Supervise field teams performing asset tagging and inventory management.?Coordinate with stakeholders to ensure timely completion of asset-related tasks.?Maintain accurate records of assets using designated tools?Monitor compliance and address any discrepancies in asset data.?Provide regular updates and reports to leadership on asset status and field activities.?Support open enrollment and survey communications as needed.Qualifications:?Experience in asset management or field operations preferred.?Strong organizational and communication skills.?Ability to lead teams and coordinate multiple projects simultaneously.?Proficiency with asset tracking tools and reporting systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Telecommunicator (CSR)

Day to Day Responsibilities?Call handling experience: o6?8 calls per hour ? 50+ calls a day?Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while... More helping to de escalate emotional situations.?Collect and accurately document essential information to support intake, triage, and care coordination.?Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.?Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.?Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.Pay for this position is $18/hr while on contractWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Outbound Outreach Specialist

We are seeking an experienced Outbound Outreach Specialist to support one of our PBM clients. This role is heavily phone-based and focused exclusively on outbound calls to provider offices to obtain... More additional clinical and administrative information required for medication review and authorization workflows.This position is ideal for candidates who are comfortable on the phone, detail-oriented, and experienced working in healthcare environments involving providers, insurance companies, or PBMs.Key Responsibilities?Make outbound calls only 10+ outbound calls per hour to physician and provider offices?Contact providers to request and collect: oAdditional clinical informationoDiagnosis detailsoMedication informationoSupporting documentation aligned with PBM guidelines?Clearly explain outreach purpose and guide provider offices on required information?Accurately document all call outcomes and details in internal systems?Perform heavy data entry while maintaining accuracy and compliance?Follow established call scripts, outreach guidelines, and training protocols?Collaborate with internal teams to ensure timely and complete information captureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

HCM Benefits Administrator

Our client is seeking an HCM Benefits Administrator to independently manage and administer employee benefits programs, including health & welfare, retirement (401k), and leave of absence. This role... More partners closely with employees, vendors, Payroll, and HR to ensure accurate benefits administration and compliance with federal and state regulations.ResponsibilitiesAdminister employee benefits programs (health & welfare, voluntary benefits, and/or 401(k))Serve as Tier II support for escalated employee benefits issuesAct as liaison between employees and third-party benefits vendorsAdvise employees on eligibility, coverage, and benefit options across multiple statesAudit benefit changes and enrollment updates in HRIS and payroll systemsEnsure compliance with ERISA, HIPAA, COBRA, PPACA, FMLA, and applicable lawsSupport Open Enrollment planning, coordination, and communicationMaintain benefits records and complete required legal and state documentationRecommend updates and improvements to benefits websites and vendor toolsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Implementation Analyst

An employer is seeking an Implementation Analyst to join their growing Health and Welfare Direct Client Implementation Team. The Implementation Analyst will be responsible helping this company meet... More and exceed client expectations by supporting consumers on our best-in-class HR software and services. They will be on a team of 4-6 people.? Configure benefits enrollment sites via company's proprietary platform? Test client sites to ensure proper functionality and quality? Import data into system using excel/comma delimited templates? Audit large datasets using excel formulas (VLOOKUP, CONCATENATE, etc) Implementation Process:Phase 1: Discovery and collecting requirements -- cloning the site, pulling together documents, client will send plan documents and legal paperworkPhase 2: Requirements process: take clients documents and translate, adding logos, site theme to match clientPhase 3: When requirements are done: you will get handed requirements documents, navigate the screens, building plans (configuration)Phase 4: Writing test plans, script baseline to follow and show variations of classes and ratesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL- Pricing/Data Entry Analyst (Colombia)

A client is currently seeking a Pricing/Data Entry Analyst for a position based out of Colombia. In this role, you will be responsible for assisting internal customers by updating data for price... More adjustments within the database. The main responsibilities of this role include receiving requests from the ticketing system (ServiceNow) then updating the database with the new information. This employee may need to collaborate with internal groups and users to understand their needs and changes on the request and provide timely solutions so strong communication and customer service skills are required. This position offers the flexibility to work remotely while contributing to a fast-paced, customer-focused environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Systems Process Engineer - Front Office

Our client in the Manufacturing industry is building a customer-facing enterprise data ecosystem that serves as a universal data layer across multiple ERPs and customer channels. They are seeking a... More Front-Office Solution Architect to focus on CRM, ecommerce, and digital customer platforms.This role is centered on how customer interactions, sales activity, and digital engagement data flow across CRM, ecommerce, and portals, and how that data is standardized and delivered to power trusted commercial KPIs.? Serve as the primary architect for CRM, ecommerce, and front-office customer platforms? Partner with sales, marketing, ecommerce, and analytics teams to define customer-centric data products? Lead discovery sessions to understand how customer interaction data is created and consumed across front-office systems? Define data models, mappings, and conceptual architectures across CRM, ecommerce, and digital platforms? Ensure front-office data integrates cleanly with ERP and enterprise analytics layers? Support analytics use cases related to pipeline, revenue, customer engagement, and channel performance? Evaluate KPIs to ensure they accurately reflect commercial and customer activity? Identify and address data quality issues across customer-facing platforms? Create and present system maps, data flows, and conceptual architecture artifacts ? Educate stakeholders on how front-office customer data flows across the enterpriseIdeal Pay Rate: $75-$90/hr (dependent on years of experience)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less