Job Search Results for Customer Service

Disputes & Transactions Manager (Contract)

Insight Global is seeking a Disputes & Transactions Manager for a credit card company to sit fully remote for a 6-month contract. This resource will be joining a small team to help manage the staff... More which includes three analysts, two disputes analyst and one transaction analyst who sit offshore. You will be responsible for running weekly meetings with the offshore team, stepping in for guidance and help when escalations occur. You will also be responsible for partnership management, running at least two weekly meetings, providing reports of disputes and transactions to ensure accuracy and efficiency. The team utilizes SLACK for communication and will need this person to be a proactive communicator. This person will need to have advanced level Excel experience and would highly prefer someone with SQL querying experience. Key Objectives and ResponsibilitiesManage staff responsible for two important credit card operations: transaction disputes and transactions riskCommunicate effectively with disputes and transactions analystsCommunicate effectively with partnersAct as manager, lead, and subject matter expert for all aspects of disputes and transactions risk operationsCollaborate with staff to increase efficiency and maintain qualityResolve customer escalations when necessaryAdhere to SLA, regulatory, and compliance requirementsMinimize financial losses and riskWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Pharmacy Technician (Spanish)

Insight Global is seeing a Remote Bilingual Pharmacy Technician (Spanish-speaking) to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist... More Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Data Scientist

Insight Global's healthcare client is hiring for a highly skilled and experienced Data Scientist to support and enhance their AI-powered knowledge assistant tool that empowers customer service... More representatives by intelligently searching across 30+ data sources and delivering natural language responses to member inquiries in real time. In this role, you will be responsible for developing and maintaining data pipelines that integrate with 15+ systems, designing algorithms to improve search relevance and response accuracy, and leveraging tools like Python, SQL, BigQuery, and Excel within a Google Cloud Platform (GCP) environment. Youll collaborate with cross-functional teams to implement NLP and GenAI features, ensure data quality through unit testing and software engineering best practices, and contribute to the continuous improvement of the customer support experience through data-driven insights and innovation. This role is fully remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Database Administrator - Professional Services

Position Summary:The Senior Manager for the Professional Services team at our client is seeking a Database Administrator Professional Services to join our team supporting the Delphix product line.... More In this role, you will be responsible for architecting, implementing, and optimizing Delphix solutions for enterprise clients. You will collaborate directly with customers to understand their technical requirements; design tailored solutions and lead the deployment process from planning through post-implementation support. This position is ideal for individuals with a strong background in database administration, infrastructure, and automation who excel in customer-facing environments and are passionate about solving complex technical challenges. This person will be within a team of 12, split between the US and the UK mostly, and will work closely with 4-5 of those individuals with a similar skillset. Responsibilities:Deliver Infrastructure architecture design, deployment, and integration of Delphix solutions in complex enterprise environmentsTranslate customer use cases into actionable solution architectures, with a focus on performance, scalability, and maintainabilityCollaborate with customer teams to automate Delphix provisioning and data management workflows using scripting and APIsProvide technical guidance and best practices to client teams and internal stakeholdersTroubleshoot and resolve environment-specific issues in collaboration with Delphix Engineering and SupportDevelop and maintain technical documentation and playbooks for customer deploymentsDrive end-to-end technical project delivery, including requirements gathering, technical scoping, and hands-on implementationIdentify recurring deployment challenges and feed insights into product and service enhancementsAct as a trusted technical advisor and subject matter expert (SME) for Delphix during pre-sales, implementation, and post-go-live phasesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

IT Support Technician

A client is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for all incoming technical incidents... More and managing and documenting resolutions in the ticketing system. They will be troubleshooting primarily software incidents, working closely with Active Directory, O365, and Citrix, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as well as occasional network or connectivity support. The end-users may consist of corporate employees, as well as pilots and airline staff. Most of their shift will consist of helping end users via phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to develop and maintain positive customer relations as well as having the technical skills to diagnose and resolve issues. This person needs to be comfortable working a shift of Thursday and Friday 7AM-4PM and Saturday and Sunday 7AM-7PM. They need to be comfortable with a pay rate between $21-24/hr based on experience level.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pharmacy Technician

Insight Global is seeing a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head... More of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Deployment Associates INTL Brazil or Philippines

Insight Globals client is actively seeking a Deployment Associate to join their growing team! This is a fully remote role lasting 36 months, with the potential for extensions based on performance and... More achievement of weekly metrics.We're seeking a proactive and detail-oriented professional to help streamline processes, enhance operational capabilities, and ensure seamless documentation and workflows. This role plays a key part in facilitating customer onboarding by generating necessary documents and permits, and submitting them through utility company portals. Key Responsibilities - Day-to-Day Operations: Oversee daily operational tasks to ensure smooth and efficient functioning of processes. Coordinate with various teams to manage operational requirements and address any issues that arise.Client Interaction and Support: Guide clients through the process of submitting necessary information and documentation. Ensure all client submissions meet the required standards and specifications.Data Review and Entry: Review submitted data and documentation for accuracy and completeness. Enter and maintain data in the company's systems to support various operational processes.Documentation and Compliance: Assist in the generation and management of required documentation. Ensure all documentation complies with relevant regulations and standards.Status Monitoring and Updates: Maintain accurate and up-to-date records of project statuses and client interactions. Communicate status updates to internal teams and stakeholders as needed.Process Improvement and Documentation: Identify opportunities for process automation and improvement to enhance operational efficiency. Assist in developing and documenting workflows and processes for operational tasks.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Worker's Compensation Claims Adjuster

Insight Global is looking for a Claims Specialist to join a third party workers compensation organization. The Claims Specialist manages within company standards and best practices complex and... More problematic, high visibility workers' compensation claims within delegated limited authority to determine benefits due; work closely with case managers and attorneys; manage subrogation and negotiate settlements to ensure specific customer service requirement to achieve the best possible outcome in the claim, supporting the goals of claims department .We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

UI/UX Designer- INTL Brazil- AOR 282fa22d

An insurance client of Insight Global is looking for 6 UI/UX Designers to join their team supporting the self-service customer facing responsive web platform. The ideal candidate will have 5+ years... More of UI/UX Design experience, proficiency with Figma, excellent responsive web design, front end knowledge of HTML and CSS, microanimation and illustrations exposure, and UX user journey centric mindset. The UX/UI Designer is responsible for creating and implementing designs that make human-computer interactions intuitive, accessible, adaptive, consistent, and relevant to the task performed. The designer must ensure that the design of a system satisfies the functionality required by the user and considers the emotions a functionality will invoke. The pay rate ranges based off location and years of experience between $15-35/hour.Primary Responsibilities: *The candidate will be responsible for translating a product's optimal functionality requirements into interactive and visually creative solutions. *The candidate will incorporate market research and psychology, design the human-computer interface for optimal effectiveness, include easily navigable content, and deliver high-quality visual/information designs for maximum, pixel-perfect aesthetic appeal. *The UX/UI Designer will participate in the discovery, design, development, and deployment processes of the software delivery lifecycle -- market and user research, creating journey maps, site maps, personas, wireframes, hi-fi interface designs, information architecture, validating assumptions using usability testing, and supporting front-end development. *Experience working on B2B, B2B2C, and D2C platforms for the web, enterprise applications, software that leverage emergent technologies, consumer appliances, and mobile devices *Excellent communication, presentation, interpersonal, and analytical skills is a must as the role requires active collaboration with product owners, UX peers, developers, business stakeholders, and corporate brand marketing *Facilitate design thinking workshops as needed to support the overall product UX roadmap and vision *Leverages metrics, qualitative, and quantitative research to validate design decisions and effectively communicate findings to stakeholders and clients *Participate in or lead client progress meetings by reporting results, making recommendations, and assisting clients in understanding strategies developed that aid in strategic decisions *You're a great storyteller - verbally, visually, in writing, and behaviorally. You can generate and communicate your research, conceptual ideas, attractive designs, and design rationale; all within a structured user-centered design process *You are a natural problem solver with the ability to successfully juggle multiple demands, prioritize multiple concurrent UX/UI initiatives across multiple teams, deliver under tight timelines, and adapt to changeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less