Job Search Results for Customer Service

Senior Professional Services Consultant

We are seeking a Senior Professional Services Consultant to lead Epicor Kinetic ERP implementations for their clients. This role requires deep expertise in either manufacturing operations or... More manufacturing accounting, strong consulting experience, and the ability to work independently with multiple clients.The consultant will guide customers through best practices, system configurations, and process improvements. This is a remote position with 40% travel, varying based on project needs (go-lives, user acceptance testing, process reviews, and customer meetings). Most projects last 6-18 months and are primarily within the U.S., Canada, and Mexico.Key Responsibilities:? ERP Implementation & Consulting? Lead Epicor Kinetic ERP implementations, ensuring successful deployment and adoption.? Provide expert guidance on either manufacturing operations or accounting workflows.? Work directly with customers to identify inefficiencies and implement ERP-based solutions.? Deliver process improvements, ensuring customers maximize ERP functionality.? Conduct ad hoc consulting sessions (e.g., 8-9 two-hour sessions) and manage multiple concurrent projects (3-5 at a time).? Customer Engagement & Training? Guide customers through software walkthroughs and presentations, simulating real-world use cases.? Provide hands-on training and knowledge sharing with internal teams and customers.? Support user acceptance testing, go-lives, and system optimization.? Ensure best practices are implemented for either manufacturing operations or accounting workflows.? Project Management & Leadership? Assist the Project Manager in planning, scheduling, and executing ERP implementations.? Mentor junior consultants, ensuring high standards of service delivery.? Establish strong relationships across Epicor and customer organizations.? Meet utilization targets and complete deliverables on time and within budget.? Ability to work across multiple time zones and adjust schedules to align with client needs.? Strong problem-solving skillsability to adapt on the fly, handle curveball questions, and develop solutions for unique customer challenges.? 40% travel required (varies by project, including on-site visits for go-lives and UAT sessions).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pharmacy Technician

Insight Global is seeing a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head... More of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Project Manager - INTL Mexico 8761a4dc

PAY RATE RANGE: 15-25/hr. Greif Inc., a leading supplier of industrial packaging products and services with a global footprint across more than thirty countries and 200-plus locations, is seeking a... More highly motivated and experienced professional to join our team as a Project Manager. This role is critical to delivering strategic initiatives that drive business value and operational efficiencies.At Greif, our bold vision is to become the best performing customer service company in the world. The Project Manager will be responsible for leading projects from inception to completion, ensuring alignment with business objectives, and driving successful outcomes. This role requires strong project execution capabilities, stakeholder management skills, and a disciplined approach to governance and reporting.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote M365 Project Lead

Insight Global is seeking a senior M365 Project Lead who will lead continual operations and complex improvements of our M365 tenant, including ensuring the effective use of M365 for our customers,... More and helping the organization follow best practices for M365 and Azure. The lead will act as the subject matter expert with comprehensive knowledge of O365, Microsoft 365, and the applications and services available across the Microsoft cloud platform.The M365 project lead will work with Enterprise Architecture to understand current configurations, policies, and technical components, evaluate strategic approach for deploying services and provide input into M365 service roadmap development. The lead should have knowledge of performing day-to-day activities in our M365 environment including operations of a hybrid environment, co-management, directory-sync, and reviewing various alerts and messages concerning changes in the platform and how they will impact the clients operations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Project Manager

PAY RATE RANGE: 60-70/hr. Job Description: Greif Inc., a leading supplier of industrial packaging products and services with a global footprint across more than thirty countries and 200-plus... More locations, is seeking a highly motivated and experienced professional to join our team as we embark on an exciting transformation journey.At Greif, our bold vision is to become the best performing customer service company in the world. The Program Manager is responsible for leading and overseeing large, complex, cross-functional programs that align with the organizations strategic objectives. This role requires a strong ability to manage multiple projects under a single program umbrella, ensuring successful execution, delivering measurable outcomes, and fostering alignment across stakeholders and teams that include multiple departments.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

UI/UX Designer- INTL Brazil- AOR 282fa22d

An insurance client of Insight Global is looking for 3 UI/UX Designers to join their team supporting the self-service customer facing responsive web platform. The ideal candidate will have 5+ years... More of UI/UX Design experience, proficiency with Figma, excellent responsive web design, front end knowledge of HTML and CSS, microanimation and illustrations exposure, and UX user journey centric mindset. The UX/UI Designer is responsible for creating and implementing designs that make human-computer interactions intuitive, accessible, adaptive, consistent, and relevant to the task performed. The designer must ensure that the design of a system satisfies the functionality required by the user and considers the emotions a functionality will invoke. The pay rate ranges based off location and years of experience between $15-35/hour.Primary Responsibilities: *The candidate will be responsible for translating a product's optimal functionality requirements into interactive and visually creative solutions. *The candidate will incorporate market research and psychology, design the human-computer interface for optimal effectiveness, include easily navigable content, and deliver high-quality visual/information designs for maximum, pixel-perfect aesthetic appeal. *The UX/UI Designer will participate in the discovery, design, development, and deployment processes of the software delivery lifecycle -- market and user research, creating journey maps, site maps, personas, wireframes, hi-fi interface designs, information architecture, validating assumptions using usability testing, and supporting front-end development. *Experience working on B2B, B2B2C, and D2C platforms for the web, enterprise applications, software that leverage emergent technologies, consumer appliances, and mobile devices *Excellent communication, presentation, interpersonal, and analytical skills is a must as the role requires active collaboration with product owners, UX peers, developers, business stakeholders, and corporate brand marketing *Facilitate design thinking workshops as needed to support the overall product UX roadmap and vision *Leverages metrics, qualitative, and quantitative research to validate design decisions and effectively communicate findings to stakeholders and clients *Participate in or lead client progress meetings by reporting results, making recommendations, and assisting clients in understanding strategies developed that aid in strategic decisions *You're a great storyteller - verbally, visually, in writing, and behaviorally. You can generate and communicate your research, conceptual ideas, attractive designs, and design rationale; all within a structured user-centered design process *You are a natural problem solver with the ability to successfully juggle multiple demands, prioritize multiple concurrent UX/UI initiatives across multiple teams, deliver under tight timelines, and adapt to changeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Power Platform Developer

The successful candidate will work under the direction of various managers within an Agile ITIL environment, focusing on DevOps. As a member of the ECIS Development Team, they will provide expert... More support for the M365 Power Platform, designing and developing innovative software solutions to enhance user experience across Microsoft products. Responsibilities include:Independently resolving complex issues for internal and external customers, including vendors.Delivering presentations and producing technical documents tailored to customer needs.Participating in scrum sprint activities related to M365 Power Platform solutions.Troubleshooting and collaborating with technical functional groups like Service Desk, Datacomm, EUA, Security, and Engineering Teams.Possessing strong verbal and written communication skills for effective interaction with technical staff.Compensation:$55/hr to $65/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Reconciliation Specialist

We are seeking a highly detail-oriented and independent Reconciliation Specialist to join our team. This role involves managing a heavy workload and requires someone who can consistently track... More progress and workflows. The ideal candidate will have strong analytical skills, a background in cash processing, and a passion for working with numbers.This position can pay from $14-$17/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Administrative Healthcare Coordinator

Insight Global is seeking a fully remote Administrative Healthcare Coordinator to join a large telehealth client. These individuals will support a company-wide initiative to improve communication... More with their network of providers. This organization is currently using an AI tool to extract contact information from contracts, however, that data will occasionally come back incomplete or inaccurate and need manual auditing. The Administrative Coordinator will be manually verifying and updating this data, and ensuring accurate and timely communication with the mass communication team. Responsibilities Include:-Review AI pulled data and manually find provider contact information using internal and external tools.-Input data into a spreadsheet tracker.-Send weekly progress reports and overall status updates.-Communicate findings to the mass communication team for further action.-Filter and send spreadsheets to the correct department for mass communication.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

VP of Sales and Account Executive

This role is a VP of Sales/Account Executive who will be managing a large portfolio of current customers as well as assisting with new customer generation. VP will have 5 direct reports and overall... More manage and org of 80 people responsible for selling card processing services. Candidate should feel comfortable in a matrix organization as they report up to the card business unit as well as the sales organization. Candidate will be required to travel every week to see customers, they have sales quotas for net new business to get renewals, they will be doing pricing models for renewals and handle any escalations if something went wrong. Primarily the team uses salesforce for CRM management and leader is responsible for activity management. Candidate needs to understand the card processing industry and have 5-10 years of experience in sales leadership focused in that area. Position requires understanding of rewards services, ATM, risk services, dispute, understand regulations, credit/debit processing.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less