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Insight Global is seeking a Flight Safety Program Manager to sit in the DC area to support the FAA when it comes to space launch flight safety analysis. This person is going to be ensuring the flight... More safety analysis reviews meet quality control, timeline and process standards, interface with senior aerospace agency executives to ensure execution in alignment with broad government goals as well as ensure compliance for all relevant national and international aerospace safety standards and regulations for the FAA. Other responsibilities will be to help manage relationships, maintain schedule, cost, quality, subcontract and communication requirements as directed by the FAA and assist with risk management when it comes to different methodologies within flight safety analysis.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's client is looking for a Business Analyst to join their team as they have a team member going out on maternity leave. The person that they will be backfilling wears multiple hats, but... More her main responsibilities include working as a Business Analyst within the Manufacturing team and is heavily involved in all of the manufacturing projects, helping the project managers with gathering requirements and documentation. Here are some of the projects they would be involved in:QMS- quality management system - heavily involved in this project as its just kicking off, gathering requirements and documenting. CFR - trying to capture all the technical requirements to document them to comply with the FDAProjectNow - own the team spaces in ProjectNow. Another piece of this role is the ops lead experience. They will be working as an ops lead, managing the critical applications and managing the infosys technical team. Position Responsibilities? Conduct meetings with department heads within Business Unit (BU) to understand process and to ensure that stakeholder IT needs are being met and dealt with appropriately.? Conduct in-depth analysis to elicit comprehensive business requirements and use cases, to interpret and to recommend solutions.? Deliver precise functional specifications, wireframes, and user stories that include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to end users and technical staff.? Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement enhancements and solutions.? Diagram process flows.? Assist technical and configuration team members with triage to ensure that business requestor is aware of potential resolution options.? Communicate proactively and effectively all assigned pending demand and active work throughout agile sprints or projects. It can be anticipated that there will be numerous concurrent sprints of varying size and complexity.? Manage multiple stakeholder groups, translating and interpreting business needs into actionable requirements and into deliverable solutions.? Provide guidance to internal Business Leads on application functions.? Support change management activities by assisting with development of training materials, training scenarios, documentation, communication and change impacts.? Maintain and develop relevant expertise in the domain.? Assist with incident triage and end-user support or enhancement requests and testing.? Lead and manage AMS teams in addressing day to day issues, changes, service requests and process improvement initiatives? Lead and drive the high priority incidents investigation and resolution by coordinating with various stakeholders, identifying root causes, implementing corrective actions, and communication to minimize business impact.? Monitor and report IT Business SLA KPI? Manage bi-weekly portfolio review meetings and coordinate with the team members for updates to PNOWWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Technology Security and Compliance team are cybersecurity experts, problem solvers, insight and solution generators, and trusted compliance advisors to the business. We leverage our risk,... More information security and control expertise to support risk management, IT Security, Regulatory Compliance and to drive continuous process improvements and cost savings. We also partner with various parts of the business (Brand, Product, IT, and Finance, to name a few) and engage in open dialogue to tap into the creativity of our people and action innovative solutions. A day in the life: Support a culture of risk management, risk and control visibility with measurable risk reduction and effective reporting and governance of risk reduction activities. Establish a Technology Risk Management methodology by adopting NIST RMF (SP800-37), CIS v8 Top 18, COBIT 2019, CSA CCM / CSA STAR registry or ISO 31000:2018 frameworks. Participate in performing IT Risk Assessments of all new projects and technology implementations. Determine information security risk profiles for various systems, assets, data etc., using knowledge of lululemon policy, frameworks, standards and relevant industry best practices. Develops, updates, establish new policy and review existing risk management policy & standards. Ability to characterize the system, identify threats / vulnerabilities, control deficiencies, likelihood determination, impact analysis, risk levels, compensatory control recommendation and results documentation. Support and conduct context eshtablishment, risk identification, risk analysis, evaluation, treatment, documentation, communication as well as periodic monitoring / risk re-reviews. Measure, Manage & Mature the program, track progress, drive improvemets, develop and report KPIs, KRIs, process metrics and management dashboards. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic analysis and plans for implementing Technology Risk program management process. Escalate security risk exceptions, threats, vulnerabilities, quality, performance, gaps, change control and delivery issues as required.. Ability to lead stakeholder management, risk communication, risk reviews, driving risk acceptance and risk treatment activities Execute automation in applying GRC work flows, tracking risk life-cycle, engaging stakeholders, monitoring and reporting risks Collaborates with other members of the Policy, Technology Security & Risk Assessment team on complex matters. Identifies needs, develops and implements technology-related continuous improvement initiatives for the department.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Nexthink Engineer to sit hybrid in NYC. This individual will be the lead Engineer/Developer for the Nexthink Device Health Analytics platform. The role will support... More strategy and various initiatives that span the suite of platforms (Windows, Mac, Mobile, VDI). Additional responsibilities include: Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience. Leverage Nexthinks digital experience data to develop a device health scoring system and identify candidates for PC refresh based on performance, age, failure trends, and user sentiment. Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching) based on predictive analytics. In alignment with NBCUs roadmap, lead the analysis, configuration, and administration of the Nexthink platform Implement automation strategies to streamline operations and proactively address potential issues Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and software governance Provide technical guidance on best practices for monitoring and improving enterprise-wide digital productivity Translate data insights into actionable recommendations that drive efficiency and innovation Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions Provide hands-on training and support to operations and engineering staff as required Stay up to date on emerging technologies, IT service management trends, and industry best practices applying this knowledge to improve existing processes and implement new solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

oAt least mid-level IT tech experienceoResponsible for everyday troubleshooting & support around desktop environmentoGood foundational desktop and network experience but can be coached if needed in... More some areasoGood foundational understanding of networking principalsoExperience with Cisco network equipmentoExperience working with vendorsoSCCM, and Windows (currently on Win 10 and moving to Win 11) in the desktop environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an application support engineers to join an existing team for a large financial institution in the Chandler, AZ. The group supports a wide range of applications; batch,... More BI platform, and niche technologies- mostly java or .net based applications. The applications are for the data management LOB around data production and privacy (more focused on data protection.) The group supports about 100 applications but are put into smaller groups that support about 5-6 apps. The team is made up of about 35 members both onshore and offshore- the team follows the sun model. Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. These individuals will only be supporting and NOT coding. They will be supporting level 1 and level 2 functions- responding to alerts and driving incident triages. They use Dynatrace or Splunk from a monitoring perspective- Splunk for log retrievals. - Also use it for triage as well. Use UNIX environment for back end!The manager needs individuals who can DRIVE the incidents They will be responsible for fixing issues as they arise using different diagnostic tools to get a gag on the health of the systems, function of application servers and escalating to the development team as needed. This is not infrastructure related; it is IT application support only. This team is also inheriting a business intelligence platform so having some knowledge with any BI tool would be helpful. This is a production support role so sometimes there are times for weekends- on call schedule, expect flexibility- work for 40 hours a week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Red Oak, TX. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. This client will be providing training to ensure employees are comfortable and confident on the job. This technician prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads Required: High school diploma, GED, or equivalent Required: Basic knowledge of computer hardware, servers, and components. Required: 1+ year(s) experience supporting IT equipment or related technology. Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word) Required: Flexibility to work non-standard business hours that may include weekends and/or holidays. Previous datacenter experience a plusThe main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions. Candidates must have knowledge of Microsoft office suite and a team first mentality.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Answers and responds to all inbound calls and tickets from end-users for Recologys IT Services and support. Handles end-user issues or requests with professional and customer first attitude. Utilizes... More hands-on technical skills to diagnose and resolve all tickets at the IT Service Desk (e.g., First Call Resolution) prior to escalating to level-2 or above IT support staff. Analyzes and resolves all desktop application software and/or hardware incidents and requests from end-users based upon the Service Level Agreements. Follows up with reported incidents to ensure they are resolved, requests are filled, and follow-up communication back to the customer/end user is completed. Maintains ownership throughout the process until ultimate resolution of the request or incident. Establishes and develops relationships with other Recology IT team members through frequent communication and collaboration. Creates and documents all support calls from the end-user community into the service desk tool BMC Remedyforce. Logs and tracks Incidents and Service Requests from creation through resolution stages. Contributes and coordinates updates to the Knowledge Article database within the Remedyforce platform that improves the IT Service Desk to resolve customer(s) issues more effectively (e.g., First Call Resolution) through Self-Service portal.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Assist end-user and IT specialist requests by phone, email and web with first-level technical support; working to resolve as many incidents at the Tier I level.-Work with developers and other groups... More to resolve technical problems.-Create, respond, and escalate tickets as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.-Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.-Follow set policies and procedures when assisting clients to ensure proper handling of requests.-Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier I support.-Assist in new hire training to ensure successful integration into the team.-Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a qualified Secret Computer Engineer in support of one of are large federal clients in Albuquerque, NM. This candidate will support a mobile communication platform by... More providing the system and technical expertise needed to sustain and migrate it. They will oversee the Windows-based software platform in order to ensure an integrated network environment across multiple classification levels for the customer. Their day to day will include but is not limited too: Creates and develops new computer systems. Evaluates current hardware and designs systems for compatibility, especially with MS Exchange, Active Directory, and DNS. Solves complex design issues by testing and modifying models. Oversees the design and integration of computer systems, including independent technical investigations. Conducts site surveys and analyzes Operations Centers (OC) capabilities. Ensures installation standards are followed. Installs and integrates Audio/Visual (A/V) equipment. Creates drawings, user guides, test plans, procedures, and other documentationCompensation:$55.30/hr. to $62.50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less