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-Assist end-user and IT specialist requests by phone, email and web with first-level technical support; working to resolve as many incidents at the Tier I level.-Work with developers and other groups... More to resolve technical problems.-Create, respond, and escalate tickets as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.-Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.-Follow set policies and procedures when assisting clients to ensure proper handling of requests.-Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier I support.-Assist in new hire training to ensure successful integration into the team.-Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Answers and responds to all inbound calls and tickets from end-users for Recologys IT Services and support. Handles end-user issues or requests with professional and customer first attitude. Utilizes... More hands-on technical skills to diagnose and resolve all tickets at the IT Service Desk (e.g., First Call Resolution) prior to escalating to level-2 or above IT support staff. Analyzes and resolves all desktop application software and/or hardware incidents and requests from end-users based upon the Service Level Agreements. Follows up with reported incidents to ensure they are resolved, requests are filled, and follow-up communication back to the customer/end user is completed. Maintains ownership throughout the process until ultimate resolution of the request or incident. Establishes and develops relationships with other Recology IT team members through frequent communication and collaboration. Creates and documents all support calls from the end-user community into the service desk tool BMC Remedyforce. Logs and tracks Incidents and Service Requests from creation through resolution stages. Contributes and coordinates updates to the Knowledge Article database within the Remedyforce platform that improves the IT Service Desk to resolve customer(s) issues more effectively (e.g., First Call Resolution) through Self-Service portal.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Red Oak, TX. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. This client will be providing training to ensure employees are comfortable and confident on the job. This technician prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads Required: High school diploma, GED, or equivalent Required: Basic knowledge of computer hardware, servers, and components. Required: 1+ year(s) experience supporting IT equipment or related technology. Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word) Required: Flexibility to work non-standard business hours that may include weekends and/or holidays. Previous datacenter experience a plusThe main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions. Candidates must have knowledge of Microsoft office suite and a team first mentality.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a qualified Secret Computer Engineer in support of one of are large federal clients in Albuquerque, NM. This candidate will support a mobile communication platform by... More providing the system and technical expertise needed to sustain and migrate it. They will oversee the Windows-based software platform in order to ensure an integrated network environment across multiple classification levels for the customer. Their day to day will include but is not limited too: Creates and develops new computer systems. Evaluates current hardware and designs systems for compatibility, especially with MS Exchange, Active Directory, and DNS. Solves complex design issues by testing and modifying models. Oversees the design and integration of computer systems, including independent technical investigations. Conducts site surveys and analyzes Operations Centers (OC) capabilities. Ensures installation standards are followed. Installs and integrates Audio/Visual (A/V) equipment. Creates drawings, user guides, test plans, procedures, and other documentationCompensation:$55.30/hr. to $62.50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Quality Data Analyst to join one of our largest data center clients in the United States. This full-time, remote role involves validating and managing alerts from... More customers and data center operations teams. Responsibilities include cross-referencing, escalating, deescalating, and dispatching onsite support teams when necessary. If youre passionate about IT and looking for a long-term opportunity with a dynamic company, apply now!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Governance and Compliance Sr. Analyst will perform a critical role in providing IT governance and compliance as a service, including assessments, compliance program management and assurance, and... More control framework maturity evaluations. The Governance and Compliance Sr. Analyst will manage, measure, operationalize and communicate a myriad of compliance initiatives across the enterprise, including but not limited to SOC 1 Type 2, MAR, NY DFS 500, CCPA, HIPAA. Collaboration with business areas within JM Family will be a key success criterion for this individual. The hourly rate for this contract position is between $45-$52 hour based on experience. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manage a team of 4 helpdesk analystsAddress and prioritize helpdesk ticketsDevelop and implement helpdesk policiesTrain and mentor staffCollaborate with IT teams to resolve issuesReport on helpdesk... More performance and capacity planningOversee new hire processes and equipment managementPartner with HR for onboarding/offboardingWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large financial enterprise in Bengaluru, India is looking for a Cloud Security Engineer to join their team in assistance with service certification within public cloud, specifically AWS. You will... More help lead the certification process for AWS Services, ensuring compliance with industry standards and regulatory requirements. Responsibilities will include developing and implementing security policies, procedures and controls to protect AWS environments along with regular security assessments and audits of AWS services to identify vulnerabilities and recommend remediations. Within AWS, it is important to maintain and manage documentations including policies, risk assessments and reports. As an Engineer, you will have exposure into architecture and it is desired that you understand the configuration of resources and how they are deployed within AWS using the shared responsibility model.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality. pay range is between 15/hr - 20/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The IT Business Analyst -- I (Junior) is a pivotal part of the applications team that works closely with business owners, subject matter experts, senior management, and other members of the IT team... More to support the development and ongoing management of business systems. The position will be responsible for analyzing and documenting business, functional, and technical requirements to facilitate development and support of business systems and applications. As a Business Analyst (I), you will participate in requirements gathering sessions for new and existing systems and be expected to craft the necessary requirements documents needed for each respective project. Additionally, the Junior IT Business Analyst will assist in the creation and maintenance of Risk Assessments, system testing / validation, UAT (User Acceptance Testing), and post-deployment activities defined by structured SDLC and STLC processes that leverage templated forms to ensure FDA and ISO Regulatory compliance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less