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he Infrastructure/Security Engineer L2 is responsible for assisting with securing, resolving, and improving network and IT infrastructure and systems security. This role will be working to maintain... More acceptable uptime, continue to enhance the safety of the network and information systems to achieve and maintain compliance with industry standards to include ISO, NIST, HIPAA/HITECH, and CMMC. This role supports to the Global IT team for infrastructure/security improvements and response management and partner with the IT Technical team and IS Applications team to ensure secure management of internal and external business systems. Additionally, will provide infrastructure support and maintenance services for on-prem and cloud infrastructure.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Scrum Master is an influential leader and change agent for the company. This position guides the team and company in effectively employing Product Model, Agile and Scrum practices and principles... More to create value and increase customer and stakeholder satisfaction. The Scrum Master assesses the Scrum maturity of the departmentand organizes and coaches the team to higher levels of maturity. The Scrum master serves as a facilitator, Coach and artifact guardian. Position Responsibilities may include, but not limited to: Act as a servant leader coaching the team to stay true to agile and scrum techniques, and product model as it is implemented at RCCB o Serve as a teacher and coach for use of tools and processes adhering to our product model. o Act as an internal consultant on agile, scrum and product models. Work with and educate team members, stakeholders how to best work with scrum and product teams. o Be a change leader and role model for others in the company o Identify and remove blockers and distractions from the team. o Facilitate discussions that lead to the resolution of issues and development impediments o Promote teamwork and foster an environment of collaboration and open communication Own sprint management o Conduct daily stand-up meetings for the team to discuss blockers, plans and progress. o Hold sprint reviews assessing the performance of the sprint. Capture Feedback. o Guide sprint planning sessions where prioritized user stories are elaborated for acceptance criteria and points. o Schedule retrospectives to explore opportunities for improvement. Record and implement action items for future sprints Coach / mentor to encourage consistent, core best practices across the teams for both the scrum and product model o Be a partner with the product owner, product manager, scrum team and stakeholders. o Foster and teach the use of product tools including Azure DevOps, product models, and automation tools to ensure consistency, transparency and adherence. o Understand, comply and guide your teams as they navigate IT processes across all areas of the organization. o Manage relationships and communicate openly and frequently with leadership, operational teams, product leaders and project stakeholders. o Follow up on action items. Serve as artifact guardian for the product and sprint team. o Work as the administrator of the scrum board. Ensure cards are up to date and that the tools are working well and being used correctly. o Create and maintain appropriate artifacts as needed for scrum, agile and product models. o Encourage and foster the maintenance of the product backlog o Protect and groom the sprint backlog and product increment Guide multiple projects of medium to large scale through all sprints and iterations and phases. o Work with multiple outside dependencies and remote project team members. o Manage shared resources across multiple projects o Initiate and facilitate project kick-off and inception activities. o Manage dependencies and communication between the Scrum Teams and cross-functional within the company o Provide fiduciary oversight of programs and sustaining investments/costs to deliver business financial objectives o Remain current with new tools, techniques, and methodologies from product, teams and Agile community as apply knowledge as needed Regardless of work location, Scrum Master must always be available during normal working hours. Required Skills and Experience: Education o Bachelors degree, 3 to 5 plus years of IT Project Management experience or o HS Diploma/GED and 7 plus years of IT Project Management experience 2 plus years acting as a ScrumMaster and ScrumMaster certification (CSM) 2 plus years of experience working with outsource partners Learning mindset Understands product model Ability to run projects in the Scrum and Kanban methodologies, with multiple outside dependencies and remote project team memberWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... More by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Nexthink Engineer to sit hybrid in NYC. This individual will be the lead Engineer/Developer for the Nexthink Device Health Analytics platform. The role will support... More strategy and various initiatives that span the suite of platforms (Windows, Mac, Mobile, VDI). Additional responsibilities include: Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience. Leverage Nexthinks digital experience data to develop a device health scoring system and identify candidates for PC refresh based on performance, age, failure trends, and user sentiment. Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching) based on predictive analytics. In alignment with NBCUs roadmap, lead the analysis, configuration, and administration of the Nexthink platform Implement automation strategies to streamline operations and proactively address potential issues Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and software governance Provide technical guidance on best practices for monitoring and improving enterprise-wide digital productivity Translate data insights into actionable recommendations that drive efficiency and innovation Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions Provide hands-on training and support to operations and engineering staff as required Stay up to date on emerging technologies, IT service management trends, and industry best practices applying this knowledge to improve existing processes and implement new solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's client is looking for a Business Analyst to join their team as they have a team member going out on maternity leave. The person that they will be backfilling wears multiple hats, but... More her main responsibilities include working as a Business Analyst within the Manufacturing team and is heavily involved in all of the manufacturing projects, helping the project managers with gathering requirements and documentation. Here are some of the projects they would be involved in:QMS- quality management system - heavily involved in this project as its just kicking off, gathering requirements and documenting. CFR - trying to capture all the technical requirements to document them to comply with the FDAProjectNow - own the team spaces in ProjectNow. Another piece of this role is the ops lead experience. They will be working as an ops lead, managing the critical applications and managing the infosys technical team. Position Responsibilities? Conduct meetings with department heads within Business Unit (BU) to understand process and to ensure that stakeholder IT needs are being met and dealt with appropriately.? Conduct in-depth analysis to elicit comprehensive business requirements and use cases, to interpret and to recommend solutions.? Deliver precise functional specifications, wireframes, and user stories that include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to end users and technical staff.? Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement enhancements and solutions.? Diagram process flows.? Assist technical and configuration team members with triage to ensure that business requestor is aware of potential resolution options.? Communicate proactively and effectively all assigned pending demand and active work throughout agile sprints or projects. It can be anticipated that there will be numerous concurrent sprints of varying size and complexity.? Manage multiple stakeholder groups, translating and interpreting business needs into actionable requirements and into deliverable solutions.? Provide guidance to internal Business Leads on application functions.? Support change management activities by assisting with development of training materials, training scenarios, documentation, communication and change impacts.? Maintain and develop relevant expertise in the domain.? Assist with incident triage and end-user support or enhancement requests and testing.? Lead and manage AMS teams in addressing day to day issues, changes, service requests and process improvement initiatives? Lead and drive the high priority incidents investigation and resolution by coordinating with various stakeholders, identifying root causes, implementing corrective actions, and communication to minimize business impact.? Monitor and report IT Business SLA KPI? Manage bi-weekly portfolio review meetings and coordinate with the team members for updates to PNOWWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Technology Security and Compliance team are cybersecurity experts, problem solvers, insight and solution generators, and trusted compliance advisors to the business. We leverage our risk,... More information security and control expertise to support risk management, IT Security, Regulatory Compliance and to drive continuous process improvements and cost savings. We also partner with various parts of the business (Brand, Product, IT, and Finance, to name a few) and engage in open dialogue to tap into the creativity of our people and action innovative solutions. A day in the life: Support a culture of risk management, risk and control visibility with measurable risk reduction and effective reporting and governance of risk reduction activities. Establish a Technology Risk Management methodology by adopting NIST RMF (SP800-37), CIS v8 Top 18, COBIT 2019, CSA CCM / CSA STAR registry or ISO 31000:2018 frameworks. Participate in performing IT Risk Assessments of all new projects and technology implementations. Determine information security risk profiles for various systems, assets, data etc., using knowledge of lululemon policy, frameworks, standards and relevant industry best practices. Develops, updates, establish new policy and review existing risk management policy & standards. Ability to characterize the system, identify threats / vulnerabilities, control deficiencies, likelihood determination, impact analysis, risk levels, compensatory control recommendation and results documentation. Support and conduct context eshtablishment, risk identification, risk analysis, evaluation, treatment, documentation, communication as well as periodic monitoring / risk re-reviews. Measure, Manage & Mature the program, track progress, drive improvemets, develop and report KPIs, KRIs, process metrics and management dashboards. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic analysis and plans for implementing Technology Risk program management process. Escalate security risk exceptions, threats, vulnerabilities, quality, performance, gaps, change control and delivery issues as required.. Ability to lead stakeholder management, risk communication, risk reviews, driving risk acceptance and risk treatment activities Execute automation in applying GRC work flows, tracking risk life-cycle, engaging stakeholders, monitoring and reporting risks Collaborates with other members of the Policy, Technology Security & Risk Assessment team on complex matters. Identifies needs, develops and implements technology-related continuous improvement initiatives for the department.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

oAt least mid-level IT tech experienceoResponsible for everyday troubleshooting & support around desktop environmentoGood foundational desktop and network experience but can be coached if needed in... More some areasoGood foundational understanding of networking principalsoExperience with Cisco network equipmentoExperience working with vendorsoSCCM, and Windows (currently on Win 10 and moving to Win 11) in the desktop environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an application support engineers to join an existing team for a large financial institution in the Chandler, AZ. The group supports a wide range of applications; batch,... More BI platform, and niche technologies- mostly java or .net based applications. The applications are for the data management LOB around data production and privacy (more focused on data protection.) The group supports about 100 applications but are put into smaller groups that support about 5-6 apps. The team is made up of about 35 members both onshore and offshore- the team follows the sun model. Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. These individuals will only be supporting and NOT coding. They will be supporting level 1 and level 2 functions- responding to alerts and driving incident triages. They use Dynatrace or Splunk from a monitoring perspective- Splunk for log retrievals. - Also use it for triage as well. Use UNIX environment for back end!The manager needs individuals who can DRIVE the incidents They will be responsible for fixing issues as they arise using different diagnostic tools to get a gag on the health of the systems, function of application servers and escalating to the development team as needed. This is not infrastructure related; it is IT application support only. This team is also inheriting a business intelligence platform so having some knowledge with any BI tool would be helpful. This is a production support role so sometimes there are times for weekends- on call schedule, expect flexibility- work for 40 hours a week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Flight Safety Program Manager to sit in the DC area to support the FAA when it comes to space launch flight safety analysis. This person is going to be ensuring the flight... More safety analysis reviews meet quality control, timeline and process standards, interface with senior aerospace agency executives to ensure execution in alignment with broad government goals as well as ensure compliance for all relevant national and international aerospace safety standards and regulations for the FAA. Other responsibilities will be to help manage relationships, maintain schedule, cost, quality, subcontract and communication requirements as directed by the FAA and assist with risk management when it comes to different methodologies within flight safety analysis.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less