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Feb 20, 2024

Chicago, IL

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Project Manager

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Contract

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$55 - $83 (hourly estimate)

{"JobID":340271,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.672,"Longitude":41.8302727272727,"Distance":null},"State":"Illinois","Zip":"60661","ReferenceID":"CHI-684282","PostedDate":"\/Date(1708453008000)\/","Description":"*Higher education industry *Enrollment *Digital Experience project/program experience *Jira and ADO (Azure DevOps)","Title":"Senior Program Manager","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*8-10+ years of Program Management experience overseeing multiple projects *Experience with IT programs *Microsoft PowerPoint -- ability to put together solid decks of their own works and speak to it -- must have detail *Impeccable communication -- ability to communicate/present to C-Level execs and work with cross-functional teams to roll up their sleeves and get projects done *Lead complex projects involving multiple departments that have significant impact on business productivity and operations. *Independently manage timelines, resources, budget and implementation efforts. *Extensively follows Agile methodology (Scrum, Kanban) experience","Skills":"*Higher education industry *Enrollment *Digital Experience project/program experience *Jira and ADO (Azure DevOps)","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":82.8000,"SalaryLow":55.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Higher education industry *Enrollment *Digital Experience project/program experience *Jira and ADO (Azure DevOps)

Feb 21, 2024

Redmond, WA

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Project Manager

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Contract

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$48 - $72 (hourly estimate)

{"JobID":340477,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.110727272727,"Longitude":47.6887272727273,"Distance":null},"State":"Washington","Zip":"98052","ReferenceID":"SEA-684519","PostedDate":"\/Date(1708528610000)\/","Description":"Purpose of the Team: The purpose of this team is: Business Intelligence Org- their purpose to provide customer support. The team uses a lot of different tools. We are the primary BI team, using 130 different data sources that do processing and reporting for the GSS org. Key projects: This role will contribute to spinning up a new team to do rapid response type BI. Duties include responses to senior leadership questions and analysis. We have been using the FTEs but bandwidth is stretched. Typical task breakdown and operating rhythm: The role will consist of : 30% meetings- 30% project mgmt./organization- 30%documentiaion - newsletter","Title":"Business Intelligence Project Manager","City":"Redmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 years of experience- Develop, track and manage BI project budget, project plans, timelines and scope- Manage BI project resources including procuring project staff like BI Analysts and Engineers, developing, motivating, coaching and advising- Partner closely with other members of functional project teams to define business requirements- Define test plans and ensure that products are defect free before User Acceptance Testing- Facilitate the User Acceptance Testing process, developing rollout plans and procedures- Prepare and present cost-benefit analyses- Ensure appropriate systems development and project management processes are being utilized- Make presentations to steering committees or project sponsors","Skills":"","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":72.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Purpose of the Team: The purpose of this team is: Business Intelligence Org- their purpose to provide customer support. The team uses a lot of different tools. We are the primary BI team, using 130... different data sources that do processing and reporting for the GSS org. Key projects: This role will contribute to spinning up a new team to do rapid response type BI. Duties include responses to senior leadership questions and analysis. We have been using the FTEs but bandwidth is stretched. Typical task breakdown and operating rhythm: The role will consist of : 30% meetings- 30% project mgmt./organization- 30%documentiaion - newsletter

Feb 20, 2024

Rancho Cordova, CA

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Project Manager

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Contract

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$66 - $100 (hourly estimate)

{"JobID":340264,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.255909090909,"Longitude":38.6268181818182,"Distance":null},"State":"California","Zip":"95670","ReferenceID":"SMF-684273","PostedDate":"\/Date(1708449401000)\/","Description":"Collaboration with stakeholders to develop project materials (project plan, charter, schedules, requirements, testing plans and final specifications) as needed. Provide updates to management and stakeholders of progress through frequent communication that aligns with the project communication plan and ongoing demands. Exercise strategic thinking in prioritizing workload, as well as escalation to leadership. Creates partnerships amongst all relevant departments, teams, vendors, and resources to ensure technology is fully and accurately designed, costed, and deployed. Supports development and implementation of customized organizational change management (OCM) strategy. Conducts change management readiness and stakeholder assessments to understand the current organizational landscape, potential challenges, and change key drivers. Partners with Information Technology infrastructure, security, and other technical leaders to identify and document system requirements. Leads stakeholder interviews to understand and document workflow and technology requirements. Other project management duties as assigned. May perform business analysis as needed","Title":"Senior Project Manager","City":"Rancho Cordova","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum of 5 years IT project management experience Minimum of 3 years Epic clinical workflow experience Must have experience leveraging Epic functionality to improve daily clinical workflows Experience leading multiple, complex projects in a matrixed organization Experience working in a large health care system and familiar with clinical and operational applications including infrastructure. Experience with integrated multi-vendor applications Ability to clearly communicate at all levels within an organization Demonstrated ability to deliver well-organized and engaging presentations Demonstrated ability to function in a highly dynamic, fast-paced, and continually changing environment Experienced in facilitating multi-disciplined workgroups to develop solutions to problems and/or consensus Proficient in Microsoft suite of applications including Visio, Teams and SharePoint","Skills":"Experience with ServiceNow (Preferred)","Industry":"Project Manager","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":99.6000,"SalaryLow":66.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Collaboration with stakeholders to develop project materials (project plan, charter, schedules, requirements, testing plans and final specifications) as needed. Provide updates to management and... stakeholders of progress through frequent communication that aligns with the project communication plan and ongoing demands. Exercise strategic thinking in prioritizing workload, as well as escalation to leadership. Creates partnerships amongst all relevant departments, teams, vendors, and resources to ensure technology is fully and accurately designed, costed, and deployed. Supports development and implementation of customized organizational change management (OCM) strategy. Conducts change management readiness and stakeholder assessments to understand the current organizational landscape, potential challenges, and change key drivers. Partners with Information Technology infrastructure, security, and other technical leaders to identify and document system requirements. Leads stakeholder interviews to understand and document workflow and technology requirements. Other project management duties as assigned. May perform business analysis as needed

Feb 16, 2024

Fremont, CA

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Project Manager

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Contract

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$56 - $84 (hourly estimate)

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An enterprise level tech company is seeking an experiencedPortfolio Manager to handle the portfolio of complex, global initiatives aligned with and driven out of the Facility Operations (FacOps)... Business Operations Excellence (BOE) organization and help build out best-in-class program management capabilities. The right candidate will thrive working in a fast-paced environment while effectively building structure. They will consider end-to-end systems solutions and take the long view whensolving problems, fusing technical and process improvements to usher in the next generation of industry leading data center Facility OperationsThe BOE team designs, implements, and continuously evolves global business programs and processes to support all aspects of the Facility Operations organization. This role will work extensively with operational field teams to proactively understand the organization's pain points and coordinate with a cross functional team of program managers to deliver creative, scalable solutions. The role will assume programleadership of a loose collection of current project streams and bring them together under one unified portfolio, standardizing project intake, roadmap planning, prioritization, communication methods and other fundamental program management functions. They will participate in setting strategic direction for the larger FacOps organization and will drive the team to deliver on multiple fronts to achieve these strategic goals. Acting as a centralized bridge between field and headquarters supportteams, they will also establish strong communication channels, feedback mechanisms and success metrics to drive the full organization forward together. They will be helping to support while an FTE is on maternity leave.

Feb 07, 2024

Stamford, CT

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Security Engineering

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Contract,Perm Possible

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$78 - $117 (hourly estimate)

{"JobID":337648,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-73.5271090909091,"Longitude":41.0729181818182,"Distance":null},"State":"Connecticut","Zip":"06902","ReferenceID":"HAR-680665","PostedDate":"\/Date(1707326216000)\/","Description":"Insight Global is looking for a Security Operations Manager to sit remote and work EST hours. They will be joining the security organization and will oversee the Security Operations Center, Incident Response and the Posture Management program. This role will work closely with other IT practice leads to ensure security standards are implemented across the organization. The manager coming into this role must have a strong hands-on technical background to help out when needed. 50% of this role will be management of each of the towers and developing/ maintaining reports, metrics and KPIs to manage the effectiveness of the SecOps practices. 20% will be technical work, working in the tools to get answers vs following up with the towers lead- once in the tool making sure everything looks right and there\u0027s nothing wrong and if there is then following up with the lead and ensuring everything is done accurately. 15% will be syncing with other functions of security and IT, coordinating with other teams to get things done and the last 15% will be spent writing standards and documentation or making sure everything is compliant with operations and processes.","Title":"Security Operations Manager","City":"Stamford","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-7-10 years\u0027 experience managing the security operations organization (SOC, Vulnerability Mgt, Incident Response, etc, not just 1-2 areas)-10+ years of prior experience in a technical role within SecOps- experience with scripting (python, ruby, powershell)- with the ability to still be technical and get in the weeds if needed-Recent experience managing cloud infrastructures (ideally azure)-Knowledge of international data privacy","Skills":"","Industry":"Security Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":117.0000,"SalaryLow":78.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Security Operations Manager to sit remote and work EST hours. They will be joining the security organization and will oversee the Security Operations Center, Incident... Response and the Posture Management program. This role will work closely with other IT practice leads to ensure security standards are implemented across the organization. The manager coming into this role must have a strong hands-on technical background to help out when needed. 50% of this role will be management of each of the towers and developing/ maintaining reports, metrics and KPIs to manage the effectiveness of the SecOps practices. 20% will be technical work, working in the tools to get answers vs following up with the towers lead- once in the tool making sure everything looks right and there's nothing wrong and if there is then following up with the lead and ensuring everything is done accurately. 15% will be syncing with other functions of security and IT, coordinating with other teams to get things done and the last 15% will be spent writing standards and documentation or making sure everything is compliant with operations and processes.

Jan 23, 2024

San Jose, CA

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Project Manager

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Contract

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$29 - $43 (hourly estimate)

{"JobID":334316,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.931363636364,"Longitude":37.4415454545455,"Distance":null},"State":"California","Zip":"95134","ReferenceID":"SJC-677175","PostedDate":"\/Date(1706040999000)\/","Description":"We are looking for an experienced Event and Production Manager to join our team. The ideal candidate will be responsible for managing all aspects of logistics for a Keynote workstream and CXO speaking program.This program is VIP, invite-only, and lasts for one day with a curated C-level audience. The ideal candidate must know how to interact with VIP, senior executives, speakers, and understand the nuances of communicating and working with a C-level audience. They must have experience with executive interaction, including but not limited to executive briefing centers and road shows for VIP audiences.Responsibilities:Manage all aspects of logistics for the Keynote workstream and CXO speaking program, including executive interaction, such as exec briefing centers and road shows for VIP audiences.Work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage lots of logistics.Coordinate speaker logistics and work with speakers.Be proactive with any technical production/work with AV teams for sound, lighting, etc.","Title":"Event and Production Manager - Keynote/CXO","City":"San Jose","ExpirationDate":null,"PriorityOrder":0,"Requirements":"At least 5 years of experience in in-person events.MUST have experience with executive interaction, including executive briefing centers and road shows for VIP audiences.Ability to put on different hats, work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage lots of logistics.Proactive with any technical production/work with AV teams for sound, lighting, etc.Excellent communication","Skills":"","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":43.2000,"SalaryLow":28.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for an experienced Event and Production Manager to join our team. The ideal candidate will be responsible for managing all aspects of logistics for a Keynote workstream and CXO... speaking program.This program is VIP, invite-only, and lasts for one day with a curated C-level audience. The ideal candidate must know how to interact with VIP, senior executives, speakers, and understand the nuances of communicating and working with a C-level audience. They must have experience with executive interaction, including but not limited to executive briefing centers and road shows for VIP audiences.Responsibilities:Manage all aspects of logistics for the Keynote workstream and CXO speaking program, including executive interaction, such as exec briefing centers and road shows for VIP audiences.Work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage lots of logistics.Coordinate speaker logistics and work with speakers.Be proactive with any technical production/work with AV teams for sound, lighting, etc.

Jan 23, 2024

San Jose, CA

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Project Manager

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Contract

|

$29 - $43 (hourly estimate)

{"JobID":334320,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.938181818182,"Longitude":37.4290909090909,"Distance":null},"State":"California","Zip":"95134","ReferenceID":"SJC-677180","PostedDate":"\/Date(1706041000000)\/","Description":"We are looking for an experienced Event and Production Manager to join our team. The ideal candidate will be responsible for managing all aspects of logistics for an Analyst/Press Speaking Program, Partner Speaking Program, Training, and other tasks. This program includes AR/PR for analysts and press, partner programs that might be full day or a track that carries through all 4 days of the event, and a training program for IT experts (500 people) who come for an additional day of deep dive of hands-on training. The ideal candidate must be able to put on different hats, work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage logistics. They must also have experience working with speakers and coordinating speaker logistics.Experience working with technical production and AV teams for sound, lighting, etc.Work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage lots of logistics.Coordinate speaker logistics and work with speakers.Be proactive with any technical production/work with AV teams for sound, lighting, etc.","Title":"Event and Production Manager - Partner Speaking Program","City":"San Jose","ExpirationDate":null,"PriorityOrder":0,"Requirements":"At least 5 years of experience in in-person events.Experience working with speakers and coordinating speaker logistics.Ability to put on different hats, work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage lots of logistics.Experience working with technical production and AV teams for sound, lighting, etc.","Skills":"","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":43.2000,"SalaryLow":28.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for an experienced Event and Production Manager to join our team. The ideal candidate will be responsible for managing all aspects of logistics for an Analyst/Press Speaking Program,... Partner Speaking Program, Training, and other tasks. This program includes AR/PR for analysts and press, partner programs that might be full day or a track that carries through all 4 days of the event, and a training program for IT experts (500 people) who come for an additional day of deep dive of hands-on training. The ideal candidate must be able to put on different hats, work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage logistics. They must also have experience working with speakers and coordinating speaker logistics.Experience working with technical production and AV teams for sound, lighting, etc.Work with different stakeholders, collaborate with other internal experts who would be the ones driving a lot of the strategy, and manage lots of logistics.Coordinate speaker logistics and work with speakers.Be proactive with any technical production/work with AV teams for sound, lighting, etc.

Oct 30, 2023

Orlando, FL

|

Database Administrator (DBA)

|

Perm

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$128k - $192k (estimate)

{"JobID":320139,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-81.3589090909091,"Longitude":28.5233636363636,"Distance":null},"State":"Florida","Zip":"32835","ReferenceID":"ORL-661187","PostedDate":"\/Date(1698682578000)\/","Description":"An employer in the Orlando, FL area is looking for a remote Data Engineering Manager they are responsible for supervising the health, stability and accuracy of data systems. The Manager will work closely with other groups in IT to ensure data systems meet business requirements for system availability and accuracy. The role will provide leadership and guidance to a team focused on data platform health and quality including database performance optimization and reviews, regular capacity reviews, as well as data stewardship and governance tasks across the enterprises line-of-business applications and analytical platforms.30% contributing 70% admin/manger.Provide guidance to the enterprise for data collection, storage, performance, integrity and security solutions.Consult with infrastructure, operations, and business teams to ensure data systems meet operational standards and SLAs.Work with Data Engineers, Architects and Infrastructure teams to create and maintain a holistic view of enterprise information system health, accuracy, security and compliance posture.Develop and maintain reference architecture for data systems and information flow within the organization and between external data partners.Develop and maintain processes and tools to continuously monitor the overall health of the data platforms","Title":"Database Engineering Manager","City":"Orlando","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-7 Years related experience Data Engineering and ManagementFamiliarity with on-premise and cloud based data ecosystems and tools, including Software as a Service (SaaS) and Platform as a Service (PaaS) models.Familiarity with data modeling principals for transactional and analytical workloads.Familiarity with database performance monitoring tools.Familiarity with data privacy and protection regulations (GDPR, CCPA, SOX, PCI, etc.)Familiarity with data product Software Development Lifecycle (SDLC)Ability to manage team projects.BA/BS/Bachelors degreeData Structure Types Node js SQL semi structureETL/python modern tools data bricks****","Skills":"","Industry":"Database Administrator (DBA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":192000.0000,"SalaryLow":128000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in the Orlando, FL area is looking for a remote Data Engineering Manager they are responsible for supervising the health, stability and accuracy of data systems. The Manager will work... closely with other groups in IT to ensure data systems meet business requirements for system availability and accuracy. The role will provide leadership and guidance to a team focused on data platform health and quality including database performance optimization and reviews, regular capacity reviews, as well as data stewardship and governance tasks across the enterprises line-of-business applications and analytical platforms.30% contributing 70% admin/manger.Provide guidance to the enterprise for data collection, storage, performance, integrity and security solutions.Consult with infrastructure, operations, and business teams to ensure data systems meet operational standards and SLAs.Work with Data Engineers, Architects and Infrastructure teams to create and maintain a holistic view of enterprise information system health, accuracy, security and compliance posture.Develop and maintain reference architecture for data systems and information flow within the organization and between external data partners.Develop and maintain processes and tools to continuously monitor the overall health of the data platforms

Feb 15, 2024

Stuart, FL

|

Help Desk

|

Contract-to-perm

|

$57 - $86 (hourly estimate)

{"JobID":339447,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.2187272727273,"Longitude":27.1986363636364,"Distance":null},"State":"Florida","Zip":"34994","ReferenceID":"TPA-683308","PostedDate":"\/Date(1708013796000)\/","Description":"Insight Global is seeking an ITSM Program Manager to lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. Responsibilities include:? Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.? Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.? Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.? Escalates issues for resolution to avoid reoccurrence or closes problem.? Examines work queues for problems in jeopardy of missing service agreements and objectives.? Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.? Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.? Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.? Develops ITIL process training material, process documentation, procedures and work instructions.? Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.? Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.Educates and advocates internal partners to use and leverage Service Management processes.","Title":"ITSM Incident Manager","City":"Stuart","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 8+ years of relevant ITIL service management experience ? 10+ years of experience within a technology environment is required? A bachelor\u0027s degree or equivalent experience. ? ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred.? Knowledge in ISO2000:2018 Service Management System requirements? Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.? Knowledge in Lean Six Sigma Methodology.? Ability to grasp complex technical concepts \u0026 translate them into a simple to understand language.? Ability to maintain calm in highpressure situations.? Ability to think through complex issues \u0026 propose alternative solutions to problems.? Experience conducting root cause analysis, documenting findings, and designing plans to rectify issues.? Excellent communication skills necessary to work effectively with a variety of individuals and organizations.? Demonstrated experience in analysis and presentation of data with a high degree of attention to detail and accuracy of processes.? Strong analytical and problem solving skills.? Ability to influence others at all levels of an organization with proven leadership skills.? Experience and understanding of IT technologies, services and environments; including the development process and environments for key business area applications. Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.","Skills":"Banking experienceProject management experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":85.8000,"SalaryLow":57.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking an ITSM Program Manager to lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes... and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. Responsibilities include:? Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.? Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.? Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.? Escalates issues for resolution to avoid reoccurrence or closes problem.? Examines work queues for problems in jeopardy of missing service agreements and objectives.? Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.? Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.? Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.? Develops ITIL process training material, process documentation, procedures and work instructions.? Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.? Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.Educates and advocates internal partners to use and leverage Service Management processes.

Jan 03, 2024

Dallas, TX

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Business Analysis

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Contract

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$47 - $70 (hourly estimate)

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A Fortune 500 client is looking for a dynamic and creative candidate to join us as a Marketing Support Manager (MSM) in the Customer Relationship Management (CRM) organization. Ideal candidate is an... experienced project manager with an eye for detail, approaches customer communications strategically, to perform and inform, and holds self accountable to manage multiple teams and projects. The team member will work with internal product business partners to understand what specific communications are needed to drive KPIs, and determine the optimal way to deliver the desired message regarding DIRECTV products. The MSM is responsible for strategic support and execution of high impact revenue marketing campaigns including premium channels, sports, TVOD and many new exciting upsell opportunities that require planning and mastery of messaging channels.

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