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Customer Experience Specialist

This role focuses on handling complex client escalation calls from clients who are dissatisfied with our subscription services or have concerns about processes and procedures. The Client Escalation... More Specialist serves as the primary point of contact to de-escalate tense situations through professional communication, active listening, and solution-focused problem-solving.Key responsibilities include:* Processing refund requests according to company policies while working to retain clients through effective service recovery strategies.* Collaborating with internal teams to identify the root causes of client issues and implement comprehensive solutions.* Maintaining detailed documentation of all escalation cases and providing regular reporting on resolution outcomes.* Ensuring all escalations are resolved within established timeframes while maintaining exceptional customer experience standards.This is a fully remote position requiring strong customer service skills and the ability to turn challenging situations into positive client relationships.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

VP of Marketing

We?re looking for a Vice President of Marketing to lead global marketing strategy. You will drive growth, brand, and community marketing initiatives that attract, engage, and retain hundreds of... More thousands of learners and teachers worldwide.What You?ll Do?Oversee global marketing: Lead the strategy and execution to increase the size, loyalty, and profitability of our customer base across all channels.?Act as the voice of the customer: Ensure that a deep understanding of learners and teachers informs and inspires our marketing, product, and company strategy.?Drive sustainable growth: Partner with product, data analytics and other teams to craft and deliver compelling campaigns that consistently expand our customer base.?Lead a high-performing team: Inspire and motivate a diverse marketing team that thrives on creativity, collaboration, and accountability.?Build a world-class brand: Evolve the company's positioning and storytelling to popularize our mission, differentiate our offering, and deepen customer loyalty and connection.?Innovate across channels: Find and test new opportunities in digital, content, partnerships, and community marketing to unlock new growth levers.?Measure what matters: Define, monitor, and be accountable for marketing KPIs, ensuring that all strategies are grounded in data and tied to business impact.?Drive subscriber quality and retention: Prioritize campaigns and strategies that drive new signups and optimize for long-term customer value and retention.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL Business System Analyst

A large travel client is looking for 1 INTL Business System Analysts to join their team! This individual will be responsible for interviewing all business executives throughout the company to build a... More list of all app and platforms making up the company's infrastructure. These individuals will be expected to then translate the answers found from business executives into integration diagrams and data flows with any diagraming software (like Figma, Draw IO, etc). This opportunity is a long-term contract with ability to extend into additional work outside of this scope after completion. The candidate will be expected to be available Mon-Fri, 9-3 PM CT but it will be a full time 40 hour/week job. They are looking for someone organized, curious, and hard working to start immediately -- apply today!Pay Rate: $20-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Systems Engineer

This person will work in a team of 2 others to upkeep the health of all of their Windows Servers. This is a fast-paced, fast-growing environment in behavioral health. They are rapidly expanding... More their treatment centers and plan to move their data center as the first big project this person will take part in. Travel will be required about 15% of the time.IT System Engineer focuses on daily server administration, performance management, optimization, and system management, including, but not limited to technical configuration, setup, installation services, and coordination of projects and ongoing administration.Essential Duties and Responsibilities: Planning, installing, documenting, and supporting the server application infrastructureIdentify areas for improvement, problem identification, and resolutionResponsible for overall system performance, capacity planning, application availability and business continuanceResponsible for the implementation of baseline changes and respond to change requestsPerform technical evaluations, analysis, and troubleshooting for all supported serversBuild servers by providing technical configuration, setup, installation services, hardware and coordination of application projectsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Data Architect

Insight Global is hiring two Data Architects for a contract opportunity supporting our largest financial client in the Cincinnati, Ohio area. Although all-star candidates may have remote... More consideration, there is a strong preference is to have these individuals? hybrid onsite in Cincinnati at their downtown location. These Data Architects will be integral to the migration & modernization efforts from the company?s legacy DB2 systems to Snowflake data warehouse to be ingested by the new digital banking solution. Primary Responsibilities:?Lead the data architecture strategy for migrating legacy DB2 systems to Snowflake and integrating with the digital banking solution.?Collaborate with engineering teams, analysts, and stakeholders to define data requirements and integration patterns.?Design and oversee data modeling efforts, ensuring alignment with the digital banking solution?s consumption needs.?Guide teams in extracting and transforming data from DB2 systems running on AIX.?Architect Snowflake data structures, views, and stored procedures for scalable and secure access.?Define and support the development of data services/APIs that expose Snowflake data to the digital banking solution.?Ensure data validation, reconciliation, and quality assurance across all migration stages.?Provide architectural oversight for system-level data access, scripting, and troubleshooting on AIX/Linux.?Document and communicate data flows, transformation logic, and integration strategies to technical and business stakeholders.?Integrate core banking APIs with the digital banking solution?s out-of-the-box APIs, ensuring seamless data delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE EST - Producer - Creative Services

A large software and gaming company is looking for a REMOTE EST Producer for a Creative Services team. As a member of the team, you will help bring experiences to players. You will focus on ensuring... More teams have updated and accurate information available via the project management and coordination tools. We are looking for individuals who excel in organization, have exceptional communication abilities, and are comfortable managing schedules of complex projects in a fast-paced environment. The ideal candidates arepassionate about working in technology and have a history of working within marketing environments.In this role, you will? Track progress on first-party product production to help plan publishing production efforts against these by creating project plans, scheduling meetings, taking notes, scoping resourcing needs, and otherwise helping the team stay organized and on track.? Work with internal Partnerships teams and external IP holders to understand rights and approvals processes for licensed promotional materials.? Assist in creating and documenting production processes for supporting first-party products in publishing promotion efforts.? Coordinate with marketing, community, and localization teams to define assetneeds and support weekly communications across all languages? Gather specs and messaging to create, track, localize, and deliver assets for theglobal Publishing team. This can include assets for social channels, in-game,websites, merchandising and swag, and platform stores.? Recognize and resolve problems and pivots inhibiting successful project outcomes either by working directly with the team and stakeholders or if unresolvable at that level, by escalating to your lead.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Commissioning Engineer (Mechanical or Electrical)

Insight Global is seeking Commissioning Engineers to join one of our largest Cx agents in the world. These positions will support the construction and commissioning of data centers. This position... More requires 100% travel, three weeks on the road and one week home. The ideal candidate will have a strong background in electrical or mechanical engineering, with specific experience in data center or other mission-critical projects. This role involves overseeing the electrical/mechanical systems from design through to implementation, ensuring they meet industry standards and project requirements.Other responsibilities may include:- Commissioning Planning: Develop and implement commissioning plans, procedures, and schedules for data center projects.- System Testing: Conduct comprehensive testing of electrical, mechanical, and IT systems to ensure they meet design specifications and operational requirements.- Documentation: Prepare detailed commissioning reports, including test results, deficiencies, and corrective actions.- Coordination: Collaborate with design, construction, and operations teams to ensure seamless integration of systems.- Quality Assurance: Ensure all systems are installed and functioning according to industry standards and best practices.- Troubleshooting: Identify and resolve issues that arise during the commissioning process.- Compliance: Ensure compliance with all relevant codes, standards, and regulations.- Training: Provide training and support to operations staff on newly commissioned systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

(REMOTE) Marketing Operations Manager

Our entertainment client is looking for a Marketing Manager to join the Marketing Operations team. This individual will help drive the execution and campaign delivery of Marketing's lifecycle... More communications to enable the initiatives and objectives of our marketers. This role is a hybrid of skill sets, which include: hands-on coding, test instrumentation, marketer strategy thought-partner, and user advocate - leveraging expert internal resources when appropriate. Team Overview: Half of the team sits in Singapore and the other half is in Melbourne so this individual should sit in PST ensure coverage overlaps Responsibilities include: *Build, test and deliver lifecycle messages *Execute messaging optimization and best practice adoption *Run split and multivariate tests, ensuring test protocols are administered to minimize bias *Coordinate with market strategist in the creation and management of marketing campaign process for the purpose of driving video content engagement from our subscribers *Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, identify obstacles and ensure they're addressed *Monitor messaging programs and campaigns and mitigate or flag issues to partners *Traffic messages utilizing targeting capabilities *Implement and audit all analytic encoding to enable messaging effectiveness *Drive messaging reporting and run adhoc analysis when requested *Ensure all messages conform to GDPR, and other legal or compliance requirementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Associate, Business Control & Risk Management GRC (REMOTE EST/CST)

A large retail & commercial bank is looking for an Associate, Business Control & Risk Management GRC to join their infrastructure team. The role can be fully REMOTE in East Coast or Central as they... More will be working EST hours. The bank has close to $90B in assets, 9K employees and more than 2M customers along the east coast. In addition to providing excellent banking experiences for their customers, the bank also very involved in the community through charitable giving and philanthropy to give back to low/moderate income and underserved communities. The role will work alongside other folks in the risk and audit space. They will have oversight into whatever risks need to be acted upon within infrastructure and help push audit items through to completion. They will create decks or present to executive leadership, auditors, and/or regulators on remediation progress. It is imperative they have strong communication and organizational skills. They are responding to findings and coordinating all the appropriate teams into action. The Associate, Business Control & Risk Management operates within the First Line of Defense and is accountable to assist the Business Control & Risk Management team in driving effective and consistent business line execution against the Enterprise Risk Management Framework. Specifically, the Associate works to identify, assess key risks and control effectiveness throughout the assigned business line by driving business unit adherence with applicable risk frameworks, Corporate/Business Line policies and standards. The incumbent will also assist with completion of business line risk initiatives, as assigned, such as risk assessments, KRI/KPI development and monitoring, and on-time remediation of issues. The Associate must be able to effectively partner with various stakeholders.Drive Risk Culture: Ensure awareness in the Business Line of risk frameworks, policies and standards. Communication & Training: Work with team members and key stakeholders to develop appropriate metrics and deliver relevant and accurate data. Work with internal teams to gain an in-depth understanding of existing risks, causes, severity rating, controls and remediation Maintain two way communications with SLoD. Facilitate training for Business Lines to provide awareness of risk frameworks, policies, programs, processes, etc. Adherence to Risk Frameworks, Policies, and Standards: Partner with SLoD to provide input/review of frameworks, policies and standards. Facilitate Business Line awareness of and adherence to risk frameworks, policies, and standards and issue validation. Report and escalate exceptions and facilitate Business Line corrective actions. Continuously monitors all sources of risk existing within the Business Line and externally. Engage in research, peer networking, and experience to anticipate critical risk issues impacting the Business Line. Understand where operational, strategic, reputational, compliance, and model risks exist in the Business Line and continually assess and improve controls to mitigate those risks. Monitor Key Risk Indicators and report on negative/adverse trends in Business Line. Monitor risk profile to maintain tolerance within Risk Appetite.Where applicable, Issue Identification, Management, and Risk Assessment: Conduct RCSA responsibilities including Process Mapping, Risk & Control Matrices, Inherent Risk Assessments, Internal Control testing and Heracles data/input. Engage and hold Business Line process owners accountable to identify and assess risks. Support Business Lines in risk identification (e.g. NPBA, change management, etc.) Ensure all issues (Self-Identified, IA, Credit Risk Review or Regulatory) pertaining to the Business Line are resolved within established timelines. Validate issues to ensure Business Line remediation is sufficient to address root cause and prevent recurrence. Internal Control Testing: Implement and maintain internal control testing and control effectiveness monitoring in the Business Line. Validate the adequacy of controls, escalate deficiencies as appropriate. Identify root causes of control deficiencies/weaknesses and take appropriate action to ensure Business Lines remediate and prevent recurrence. Risk Management, Internal Controls, Auditing, Credit Management, relevant line of business experience and/or legal or regulatory experience. Support the implementation of Key Risk Indicator (KRI) framework: Formally define and document metric definition details (metric type, provider, approver, numerator & denominator descriptions, source, scope, thresholds, Risk Basel category) in the centralized repository, Support structured metric submission process with established timeline and requirements. Exam Management: Liaison with the Business Line for all exam related activities including regulatory, Internal Audit and Credit Risk Review.Compensation:$30/hr to $34/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program Manager, GPUs

Insight Global is looking for a sharp, experienced Program Manager to join an AI cloud platform company and be the single point-of-contact for all GPU supply chain activities. This role is remote... More sitting in in NYC or San Francisco. This is a full-time, permanent role with excellent compensation, equity, and benefits. This company is dedicated to accelerating their go-to-market time in a big way, so it is imperative for this person to be willing to work hard, take ownership from inception to delivery, and approach every problem with a strategic, open mind.We need a seasoned Program Manager, GPUs to be the single point of ownership for all Supply-Chain activity?from definition through factory ramp?so every AI, compute, storage, and network platform launches on schedule and at quality. You will coordinate internal engineering, TPM, and operations teams alongside global manufacturing partners, untangling ambiguity, exposing critical paths, clearing blockers, and managing risk end-to-end.Day-to-day responsibilities:- Full-cycle NPI execution for AI compute, storage, and networking hardware: schedule, build/test readiness, factory and material readiness, risk tracking, and program communications- Primary bridge between Supply Chain and every internal/external stakeholder on the program- Daily build issue resolution and debug cadence across internal teams and partner engineering/manufacturing teams- Manufacturing, test, and material readiness (infrastructure, processes, and tooling)- Risk identification ? mitigation ? communication across the entire Supply Chain org- Program-level communications?status, metrics, and escalations?to leadership and partners- Factory ramp preparedness with engineering and manufacturing allies- Continuous improvement: surface operational pain points and drive cross-functional fixesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less