Job Search Results for Customer Service

Customer Service Representative

Insight Global is seeking a detail-oriented and professional Customer Service Representative (CSR) to support our pharmaceutical client. This role involves handling client emails and calls, providing... More professional service, and performing advanced data entry and processing tasks. The ideal candidate will have strong communication skills, a high level of accuracy, and experience working in a regulated environment.Responsibilities: ? Respond promptly and professionally to emails with an occasional phone call from providers and clients and report all conversations and findings.? Accurately log and track all customer interactions in systems and databases.? Process orders and service requests in compliance with company and regulatory standards.? Perform higher-level data entry tasks, including verifying product information, updating records, and generating reports.? Escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.? Maintain up-to-date knowledge of products, services, and compliance requirements.? Collaborate with cross-functional teams including sales, logistics, and regulatory affairs to ensure customer satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Video Customer Service Representative

Insight Global is seeking a Customer Service Representative for a high-growth, customer-focused organization leveraging modern, video-enabled support. This individual will serve as the front line of... More customer experience, providing white-glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience. This role operates in a fast-paced, quality-driven contact center environment and offers strong coaching, development, and growth opportunities.Day-to-Day:? Handle inbound customer interactions via video, voice, and chat? Support one customer at a time, taking the first incoming interaction? Troubleshoot technical issues related to smart devices, mobile apps, connectivity, and user setup? Deliver high-quality issue resolution with a strong focus on customer experience? De-escalate upset customers while providing empathetic, solution-focused support? Accurately document customer interactions and outcomes in CRM systems? Identify and escalate trends or recurring issues to leadership? Partner with senior agents and supervisors for escalations when needed? Adhere to schedule, attendance, quality, and performance expectations? Maintain professional on-camera presence and virtual background standards? This position is a 9-month contract-to-hire with an hourly rate between $20-22/hr dependent on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Support Specialist - INTL MEXICO

Insight Global is looking for a Bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico. This role supports a high-volume customer care... More environment, assisting users with payroll- and HCM-related inquiries through inbound calls and emails. The ideal candidate brings strong customer service fundamentals, the ability to manage complex questions, and a customer-first mindset in a fast-paced setting.Key Responsibilities:-Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues-Respond to payroll and HCM-related inquiries, resolving both straightforward and complex customer issues-Use internal systems and decision-support tools to research questions and provide accurate resolutions-Clearly explain outcomes and next steps, ensuring customers understand the resolution and relevant processes-Document all interactions accurately and efficiently in internal systems-Demonstrate empathy, professionalism, and active listening in every customer interaction-Navigate multiple systems while maintaining quality, accuracy, and service-level expectationsWe may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Care Specialist

This is a 6-month commitment with 0 distractions - my client is looking to build out a call center of excellence which means? They are looking for a dynamic individual who has extensive call center... More experience: 5 P's - Punctual, Poise, Professional, Purposeful, & Passionate. You are looking at high call volume center (60-80 calls per day), and you'll be serving as the liaison between the company and their members and providers. You will deal with 4 different types of calls including claims status, addresses (mail), repricing of a claim, and inquiry status. Having a level of independence & being solution-oriented is a non-negotiable, reason being in this center of excellence, they are looking to shave down holding times which currently sit at 11-12 minutes? there will be supervisors on shift to escalate calls but my client is looking for someone to be resourceful enough to troubleshoot on their own before escalating. This is a metric/performance driven role - your first 60 days is mission critical for this 6-month assignment, missing any training and development (which is your first 30 days - first 4 weeks) is not permitted only in emergency case. You will be evaluated during this time and any days off will be taken into consideration. You will be a part of team that is mission critical to the overall success of the onshore call center, so commitment is EVERYTHING in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Customer Success Manager

We?re a fast-growing startup scaling rapidly and building the systems, playbooks, and processes that don?t yet exist. Our team is small, scrappy, and customer-obsessed. We work in Slack, live in... More ambiguity, and get things done.We?re looking for a Customer Success Manager who thrives in chaos ? someone excited to help build the train and the tracks while it?s moving.What you?ll do? Manage a high-volume book of 100+ customers ? each in its own Slack channel ? spanning strategy, design, and day-to-day support conversations.? Build genuine relationships with customers and become their go-to for retention strategy, product best practices, and feature adoption.? Lead proactive outreach, QBRs, and daily triage to keep customers engaged and successful.? Be the connective tissue between customers and internal teams ? you?ll surface bugs, log feedback, and help prioritize what matters most.? Work closely with Product and Engineering to help shape onboarding, training, and lifecycle processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL PHI - Customer Support Specialist

Our client is looking for a partner that can international members.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to... More work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Support Team Lead

Insight Global is seeking an experienced Customer Support Team Lead to oversee a technical support team that serves as the first point of contact for aircraft-related technical inquiries. This role... More is responsible for supervising and supporting representatives who handle inbound calls and emails from approximately 30 airline clients, ensuring issues are accurately triaged and routed to the appropriate internal technical teams.Key responsibilitiesAct as an escalation point for complex or high-priority issues, provide day-to-day guidance to team members, and ensure service levels, accuracy, and professionalism are consistently met.Plays a key part in monitoring workflows, identifying process improvements, and maintaining high standards of customer service in a fast-paced, safety-critical environment.Overseeing daily queue activity, coaching team members on issue assessment and escalation decisions, reviewing case quality within the CRM, and partnering with internal technical teams to support timely resolution of aircraft-related issues.Compensation:$30/hr to $35/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Automation Customer Care Analyst

Insight Global is seeking an experienced, detail-oriented Automation Analyst with a passion for solving complex problems, streamlining processes, and optimizing efficiencies to join our Customer... More Technology team. This position will also require learning and supporting non-automated processes, with an eye on finding ways to improve Customer Experience through automation. In this role, you will assist in designing, automating, and supporting our customers? individual purchasing experiences through both our internal intelligent document processing solution, and our online design and ordering tools. You will support customers who have adopted the intelligent document processing solution as well as users of our online solutions. You will also help to design and implement custom automated solutions for internal processes, and you will help to support those processes and the people who use them.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Security Consultant-Customer Premise Equipment

We are seeking a highly skilled Security Consultant ? Customer Premise Equipment (CPE) for a contract role. As our client transitions into a standalone company, this position plays a key role in... More building foundational security programs from the ground up. You will own the security posture of all CPE endpoints, including router gateways (RG) and optical network terminals (ONT), with responsibility for monitoring, protection, patching, and incident response across the device fleet. This is a hands-on role requiring strong autonomy and execution. Pay rate is $60-65hr.What You?ll Do-Enforce device hardening standards and security baselines across all CPE.-Partner with endpoint engineering teams to deploy and monitor secure configurations.-Develop and manage vulnerability identification, prioritization, and remediation processes.-Serve as a technical SME supporting Incident Response with device-level remediation guidance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less