Job Search Results for Customer Service

Customer Service Representative ll

Insight Global is seeking a dedicated and proactive individual to join one of our fortune 500 customers as a Customer Service Professional. The ideal candidate will exhibit exceptional... More professionalism, integrity, and reliability while working independently. They will be confident, organized, and know when to seek assistance. Our team members have a bias for action and are highly self-motivated to not only provide outstanding customer care but also to identify and resolve systemic issues to prevent future concerns. They are internet-savvy with a high technical aptitude for online tools and research.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support Representative

Insight Global is seeking a dedicated and proactive individual to join one of our Fortune 500 customers as a Tech Support Professional. The ideal candidate will exhibit exceptional professionalism,... More integrity, and reliability while working independently. They will be confident, organized, and know when to seek assistance. Our team members have a bias for action and are highly self-motivated to not only provide outstanding technical support but also to identify and resolve systemic issues to prevent future concerns. They are tech-savvy with a high technical aptitude for troubleshooting and resolving technical issues efficiently.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Professional Services Specialist

Insight Global is looking for a Professional Services Specialist to join one of our top client's in the Des Moines, IA area. This individual will be responsible for providing quality application... More upgrades and training related to the SHAZAM ancillary systems while maintaining a strong business relationship with high level leaders of current Shazam client's. Persons within this role will be capable of acting within all phases of an assigned area of the upgrade process with general guidance. This position is responsible for monitoring progress of programs/projects through internal reviews and participation in team meetings. This position also exercises discretion and judgment relating to the resolution of issues and problems that arise during the project which may impact project deadlines. Communication and partnerships with clients will be in the form of phone, email, virtual meetings, etc.The hourly pay rate for this position ranges from $23-25.00 and is dependent on skill set and experience coming in with.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Health Information Management (HIM) Professional

Insight Global is looking for a Bilingual Health Information Management Professional for a global leader in pediatric health care and research. You will be responsible for releasing patient health... More information in accordance with appropriate policies and legislation. This role requires you to be a Graduate of an approved Health Information Management program and be working towards or have obtained a CHIMA certification (or any equivalency). The role can be performed on a flexible schedule remotely.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tier 1 Overnight Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities: Answer and resolve incoming technical support calls with professionalism and efficiency Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful) Handle escalation points as necessary Utilize downtime to perform provisioning tasksprior provisioning experience is a plus but not required Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsRemote Overnight Help Desk Support Location: Shifts Available: Shift 1: Friday 11PM-7:30AM, Saturday 11PM-7:30AM, Monday, Tuesday, Wednesday 10AM-6:30PM Shift 2: Saturday 7AM-3:30PM, Sunday 7AM-3:30PM, Monday, Tuesday, Wednesday 10AM-6:30PM Shift 3: Saturday 3PM-11:30PM, Sunday 3PM-11:30PM, Monday, Tuesday, Wednesday 3PM-11PMCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift.Compensation: $18-20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Strategy & Design Project Manager

Our client seeks to understand how they can improve employment and training services to better meet the needs of Veterans and military spouses. We will help our client with designing a Customer... More Experience (CX) program to better understand the "moments that matter" and pain points that Veterans and those providing employment services that Veterans face. This project will encompass conducting an environmental scan to understand the current state, facilitating interviews, conducting qualitative research, creating journey maps and personas. Project Role Responsible for: Set overall strategy for the project Lead and manage a team of 4-6 people Assist with service design and research efforts -- including leading or facilitating interviews, and focus groups, etc. Lead the creation of project-specific deliverables, managing team contributions, and providing overall quality control Act as main client Point of Contact, managing relationships and reporting on status throughout the project to the Executive Sponsor and key stakeholdersDevelop implementation project plan and manage team toward completion of major milestonesCreate status reports for leadership outlining progress of project activities, monitoring and assessing project risks, and developing mitigation strategies in collaboration with Program ManagerWork in parallel with communications lead to coordinate stakeholder activities and plan implementationApproach every day with a 'we' mindset and willingness to collaborate with and learn from teammatesIndependently manage time to complete assigned tasks or entire lines of effort as part of the larger client engagementBe a strong critical thinker who sees the big picture while staying delivery-drivenConnect the big picture between project and client business/mission goals We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tableau Platform Administrator - INTL - India (239b49cd)

A Fortune 50 client is looking for a Tableau Platform Administrator to come join their Enterprise Data Analytics Platform Engineering team to help with installation, configuration, and upgrades of... More this clients Tableau Server in a single-node and multi-node environments. You will be responsible for managing user access, security policies, groups, and permissions within Tableau. In addition to monitoring Tableau server performance, logs, implement tuning strategies for optimal performance, perform routine maintenance, backup, disaster recovery, and troubleshooting. You will be responsible fo managing content migration between development, test, and production environments. This clients Tableau platform environment is hosted on Azure, so someone who knows how to set up RBAC, Endpoints, NSG/ASG, WAN (express route, Azure VNET, UDR, load balancer, app gateway, Azure front door, traffic manager, DNS, Proxy, Firewall, Storage, Compute, Scheduling, SAP) and enable SSO/MFA/OKTA/ LDAP/Azure AD integration is required. You will be working closely with BI Developers to optimize dashboards and ensure best practices are followed. Other responsibilities include: 1.Identifying and documenting common recovery procedures for service-impacting incidents2.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.3.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.4.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.5.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness6.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.7.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.8.Identifying and documenting common recovery procedures for service-impacting incidents9.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.10.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.11.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.12.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness13.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.14.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.This role is 100% remote in India. Hours of Operation 1:30 PM IST 9:30 PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support Engineer

ABOUT THE ROLEYou will be the first point of contact for customers experiencing technical issues with our product. You will troubleshoot, diagnose, and resolve technical problems. The problems will... More range from issues in our SaaS offer to air-gapped on-prem deployments, where youll need to rely on the customer to be your eyes and ears. This role requires strong problem-solving skills, technical expertise, and the ability to reach conclusions with minimum information.YOUR MISSIONYoull be obsessed with the quality of service the company provides and how customers are always up and running.RESPONSIBILITIESYoull be customer-obsessed and bridge customers and engineers to identify and solve any issue blocking the customer. At the same time, youll need to be focused on creating the documentation, runbooks, and tools to help our support team scale efficiently. Finally, youll be pivotal in promoting timely and professional technical support via email, chat, and phone.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Field Engineer

Insight Global is seeking to hire Field Engineers to support an Air Traffic Control Voice Communication, Information, and Network Solutions program under the FAA. This individual will be providing... More technical support and field services in integrating, testing, modifying, and repairing the Voice switching and Networking product line. Responsibilties include:Hands-on integration of software and hardware components including software installation and configuration, network configuration, and telecommunications hardware integration.Implements IT system solutions for networking, computing, and our propriety communications equipment including conceptional, functional, and physical views.Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations.Conduct site surveys at customer locations to identify requirements for production and installation. Prepare deliverable documentation describing site requirements and system configuration. Install, service, and complete basic repairs of equipment at customer sites. Integrate mission-critical systems components and perform system debug.Conducts factory acceptance tests, site acceptance tests, failure location and analysis.Interface with customers.May participate in remote system monitoring, maintenance, and tier 2 on call support.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less