Job Search Results for Customer Service

Remote (Ohio) Customer Care Associate

Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle... More of a student from early learning to higher education. This role will sit remote but needs to be local to Ohio. This role will be required to work Monday through Friday 7:30-3:30pm EST. This is a contract opportunity through the end of October.In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our clients busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote (Ohio) Customer Care Associate - 2nd Shift

Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle... More of a student from early learning to higher education. This role will sit remote but needs to be local to Ohio. This will be second shift, working Monday through Friday 11:30-8pm EST. This is a contract opportunity through the end of October.In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our clients busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Client Care Specialist- Annuities

An employer is looking for several Customer Care Specialists to join their team remotely and work EST or CST hours. This person will join the newly created "brainchild" of two well established... More private equity firms--this new company will be focused on the fixed annuity space of life insurance. The Customer Care Specialist will work in a call center environment and will report into the Customer Care Supervisor. He/she will provide personalized support to customers through all digital avenues including over the phone, email, SMS, and online chat. Other tasks include be aren't limited to: Effectively manage complex cases, document changes, and resolve customer inquiries Manage high call volumes, respond promptly to written and verbal inquiries, and maintain high performance metrics Leverage product expertise to provide tailored support ; educate customers on self-service tools Complete clear documentation of all client interactions and requests Ensure compliance with industry regulations, standards, and legal requirements and policies specific to the insurance sector--including customer data protection, claims handling, and privacy laws Collaborate cross-functionally with internal teams and vendor partners to escalate and resolve complex issues; escalate critical issues to the Supervisor Utilized advanced AI tools to improve client interactions, streamline service delivery, and enhance overall operational efficiencies This person will serve as the first point of contact customers will have and will need to provide exceptional service delivery as the company launches in Q1 2025. This is an amazing opportunity to join a start-up insurance company backed by well-established private equity firms! Compensation for this role is 65-85k per year annually. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Provisioning Analyst - ASR Ordering

Insight Global is hiring for a Senior Provisioning Analyst to support our telecommunications partners by provisioning Access Service Requests (ASRs) and analyzing trends/patterns relating to the... More successful ordering of telecommunications equipment. The core of this role will include supporting ASR ordering practices across ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. and you will work directly with the customers and clients to ensure satisfaction and that expectations are being met. Responsibilities include:-In depth understanding of Access Service Requests (ASR) with proven experience. This can include ASR order types such as ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. -Compile and analyze reports and data surrounding ASR rejects, training problems, and system problems. -Research and analyze areas for operational efficiency when it comes to order handling. -Facilitate calls with vendor and customer teams-Read and interpret ASRs to establish the current telecommunications environment and translate/transition to the requested service.-Communicate with internal resources to obtain any necessary information to complete internal orders for the provision of services and follow up to ensure response.-Assist in the training and education of other departments or individuals in the company as needed.-Responsible for delivering a service which provides excellent customer experience-Participating in Quality Assurance program by auditing vendor cases, providing insightful QA coaching and providing valuable feedback during QA calibration calls.-Interface with customers with updates on order status and resolve questions or issues-Proactively advise customers of delays or changes-Coordinate the escalation of orders-Monitor work queues and order assignmentThe compensation range for this position varies based on years of experience but can be anywhere between $55,000 and $70,000 per year.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manager ITSM

The Manager of IT Service Management is responsible for overseeing the daily operations and performance of the organization's IT Service Desk. This role focuses on providing high-quality,... More customer-focused support to team members by leading the IT Service Desk team, managing incident resolution processes, and enhancing operational efficiency in line with ITIL principles and the organization's ITSM strategy. The position involves close collaboration with IT service management leadership to implement service improvements and promote a culture of accountability, responsiveness, and continuous improvementWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Provisioning Specialist - ASR Ordering

Insight Global is hiring for a Provisioning Specialist to support our telecommunications partners by provisioning Access Service Requests (ASRs) across ethernet, transport, EVCs for various speeds... More and activity types of new, rehomes, disconnects, etc. You will be joining a managed services team responsible for ordering and completing ASRs for several of the largest Carriers across the United States. This is an excellent role for someone looking to level up and grow their experience in ASR Provisioning! Responsibilities include:-Understanding of Access Service Requests (ASR) with some proven experience. This can include ASR order types such as ethernet, transport, EVCs for various speeds and activity types of new, rehomes, disconnects, etc. -Read and interpret ASRs to establish the current telecommunications environment and translate/transition to the requested service.-Communicate with internal resources to obtain any necessary information to complete internal orders for the provision of services and follow up to ensure response.-Assist in the training and education of other departments or individuals in the company as needed.-Responsible for delivering a service which provides excellent customer experience-Input updates and statuses on ASR orders to show where each order stands and what steps need to be taken-Coordinate the escalation of orders-Monitor work queues and order assignmentThe compensation range for this position varies based on years of experience but can be anywhere between $50,000 and $65,000 per year depending on experienceWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tableau Platform Administrator - INTL - India (239b49cd)

A Fortune 50 client is looking for a Tableau Platform Administrator to come join their Enterprise Data Analytics Platform Engineering team to help with installation, configuration, and upgrades of... More this clients Tableau Server in a single-node and multi-node environments. You will be responsible for managing user access, security policies, groups, and permissions within Tableau. In addition to monitoring Tableau server performance, logs, implement tuning strategies for optimal performance, perform routine maintenance, backup, disaster recovery, and troubleshooting. You will be responsible fo managing content migration between development, test, and production environments. This clients Tableau platform environment is hosted on Azure, so someone who knows how to set up RBAC, Endpoints, NSG/ASG, WAN (express route, Azure VNET, UDR, load balancer, app gateway, Azure front door, traffic manager, DNS, Proxy, Firewall, Storage, Compute, Scheduling, SAP) and enable SSO/MFA/OKTA/ LDAP/Azure AD integration is required. You will be working closely with BI Developers to optimize dashboards and ensure best practices are followed. Other responsibilities include: 1.Identifying and documenting common recovery procedures for service-impacting incidents2.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.3.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.4.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.5.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness6.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.7.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.8.Identifying and documenting common recovery procedures for service-impacting incidents9.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.10.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.11.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.12.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness13.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.14.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.This role is 100% remote in India. Hours of Operation 1:30 PM IST 9:30 PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Strategy & Design Project Manager

Our client seeks to understand how they can improve employment and training services to better meet the needs of Veterans and military spouses. We will help our client with designing a Customer... More Experience (CX) program to better understand the "moments that matter" and pain points that Veterans and those providing employment services that Veterans face. This project will encompass conducting an environmental scan to understand the current state, facilitating interviews, conducting qualitative research, creating journey maps and personas. Project Role Responsible for: Set overall strategy for the project Lead and manage a team of 4-6 people Assist with service design and research efforts -- including leading or facilitating interviews, and focus groups, etc. Lead the creation of project-specific deliverables, managing team contributions, and providing overall quality control Act as main client Point of Contact, managing relationships and reporting on status throughout the project to the Executive Sponsor and key stakeholdersDevelop implementation project plan and manage team toward completion of major milestonesCreate status reports for leadership outlining progress of project activities, monitoring and assessing project risks, and developing mitigation strategies in collaboration with Program ManagerWork in parallel with communications lead to coordinate stakeholder activities and plan implementationApproach every day with a 'we' mindset and willingness to collaborate with and learn from teammatesIndependently manage time to complete assigned tasks or entire lines of effort as part of the larger client engagementBe a strong critical thinker who sees the big picture while staying delivery-drivenConnect the big picture between project and client business/mission goals We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Accountant Assistant

As an Accountant Assistant at Insight Global, you will be responsible for managing North American service agreements, processing, and issuing invoices in accordance with company policies and... More procedures. Your role involves maintaining accurate records of all details related to service agreements and financial transactions, including start and end dates. You will ensure that all invoices are sent and received on time, assist in resolving any discrepancies or issues related to invoices, and collaborate with other departments to ensure accuracy and efficiency in billing processes. Additionally, you will update and maintain filing systems and databases related to billing, support NA Customer Success Managers and Service Managers by creating service orders and setting up service agreements in SAP, and support the Project Coordinator by creating and maintaining customer and supplier records in the ERP, creating requisitions and purchase orders, and creating projects in the ERP. Ensuring the maintenance and updating of documents and supporting internal and external communications will also be part of your role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

TPS Sales Coordinator

Insight Global is seeking a Treasury Payment Solutions Sales Coordinator for the Personal & Business Banking division at our large banking client. The Treasury Payment Solutions department sells and... More implements cash management tools such as ACH, remote deposits, wires, etc. The TPS Sales Coordinator will support the TPS Sales Consultants, who are selling these products. Once a sale is made, this individual will build and implement the services, set up the request, conduct KYC/AML reviews to vet the customer before they are set up, and set pricing for the TPS services that have been sold. This is a high volume and revenue generating department so candidates must be comfortable working in a fast-paced environment. They will be supporting around three TPS Sales Consultants at any given time.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less