Job Search Results for Customer Service

Customer Service Representative

Insight Global is seeking a detail-oriented and professional Customer Service Representative (CSR) to support our pharmaceutical client. This role involves handling client emails and calls, providing... More professional service, and performing advanced data entry and processing tasks. The ideal candidate will have strong communication skills, a high level of accuracy, and experience working in a regulated environment.Responsibilities: ? Respond promptly and professionally to emails with an occasional phone call from providers and clients and report all conversations and findings.? Accurately log and track all customer interactions in systems and databases.? Process orders and service requests in compliance with company and regulatory standards.? Perform higher-level data entry tasks, including verifying product information, updating records, and generating reports.? Escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.? Maintain up-to-date knowledge of products, services, and compliance requirements.? Collaborate with cross-functional teams including sales, logistics, and regulatory affairs to ensure customer satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Automation Customer Care Analyst

Insight Global is seeking an experienced, detail-oriented Automation Analyst with a passion for solving complex problems, streamlining processes, and optimizing efficiencies to join our Customer... More Technology team. This position will also require learning and supporting non-automated processes, with an eye on finding ways to improve Customer Experience through automation. In this role, you will assist in designing, automating, and supporting our customers? individual purchasing experiences through both our internal intelligent document processing solution, and our online design and ordering tools. You will support customers who have adopted the intelligent document processing solution as well as users of our online solutions. You will also help to design and implement custom automated solutions for internal processes, and you will help to support those processes and the people who use them.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Security Consultant-Customer Premise Equipment

We are seeking a highly skilled Security Consultant ? Customer Premise Equipment (CPE) for a contract role. As our client transitions into a standalone company, this position plays a key role in... More building foundational security programs from the ground up. You will own the security posture of all CPE endpoints, including router gateways (RG) and optical network terminals (ONT), with responsibility for monitoring, protection, patching, and incident response across the device fleet. This is a hands-on role requiring strong autonomy and execution. Pay rate is $60-65hr.What You?ll Do-Enforce device hardening standards and security baselines across all CPE.-Partner with endpoint engineering teams to deploy and monitor secure configurations.-Develop and manage vulnerability identification, prioritization, and remediation processes.-Serve as a technical SME supporting Incident Response with device-level remediation guidance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seller Support Specialist

The Seller Support Specialist primary function is to obtain the release of vehicles that are located at body shops and other locations. The ideal candidate will provide frontline support between... More internal operations and insurance clients, handling customer service inquiries, supporting claims/insurance processes, and serving as an interim liaison for client needs. Key Responsibilities:-Serve as primary point of contact for assigned insurance clients, responding to inquiries via phone/email.-Support insurance-related processes (documentation, claims coordination, basic policy/coverage questions) per Copart procedures.-Coordinate with internal operations and sales teams to resolve client issues and escalate as required.-Attend occasional in-person meetings at client office (approx. once/week or as needed).-Maintain accurate records and update internal systems.-Ability to manage multiple priorities and work with cross-functional teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Service Engineer

Job Overview:Insight Global is looking for a full-time Field Service Engineer for a client. This is a customer service focused engineering position that links the Company's Engineering Department to... More a variety of internal and external customers. This individual can sit remotely, but face-to-face meetings and field inspections of rail cars/components may also be required. In this role, you will work closely with customers to troubleshoot issues, providing technical guidance in the help desk/incident management software with the goal of safely repairing and quickly returning company equipment to revenue service. Interactions are primarily via email and phone.Key Responsibilities:?Receive and resolve Engineering Help Desk emails and phone calls?Thoroughly document work activities within the help desk software for future reference and trend analysis?Research requests and communicate appropriate guidance to the customer?Discuss detailed technical information via email, on the telephone, and face-to-faceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Service Cloud Developer

Insight Global is hiring a hands on Salesforce Service Cloud Integration Specialist for a Salesforce Service Cloud implementation. This person will be supporting the transition from a legacy Oracle... More based platform to Salesforce. This position sits between a Senior Developer and an Architect. Someone who is able to both build and guide the team in this journey. They will work directly with the AEO technical leads, the SI partner, and internal development teams to ensure Salesforce is implemented using best practices and remains sustainable long after the SI engagement ends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Patient Data Support Specialist

One of our large Life Sciences clients is seeking a patient data support specialist for a 6+ month rolling contract. This role will support the delivery of this company's services by reviewing daily... More consents and schedules, ensuring accurate accessions and smooth coordination of patient care. They will document all outreach & interactions, manage and escalate client issues as needed, and maintain strict compliance with HIPAA and confidentiality standards. The PDSS ensures data accuracy, updates patient records, manages consents when required, verifies documentation alignment, and monitors the CRM to resolve new cases promptly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Leave of Absence (LOA) Specialist

Our client is seeking a Leave of Absence (LOA) Specialist to support end-to-end administration of employee leave cases, including FMLA, state leaves, disability, military, and personal leaves. This... More individual will partner closely with employees, managers, HR, Payroll, and third-party vendors to ensure compliance and a smooth leave experience.Responsibilities:Manage LOA cases from intake through return-to-work using a third-party platformTrack leave timelines, documentation, and update employee status in OracleCoordinate payroll and benefits activities (Paid Parental Leave, STD waiting periods, PTO, state disability supplements)Ensure compliance with FMLA, state leave laws, USERRA, HIPAA, and company policiesRespond to employee and manager LOA inquiries via inbox/ticketing systemPartner with HR, Employee Relations, Payroll, and vendors on escalations and complex casesResolve pay discrepancies and audit leave-related terminationsGenerate basic reports and support process improvementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling Seasonal POS Install Technician - 100% Travel

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors... More or technical problems and determining proper solutions.This role pays between $25-32/hourSkills & Responsibilities? Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.? Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.? Product Expert: Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.? Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.? Time Management: Complete all client implementations and training according to department standards and project scope.? Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.? Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors? Professionalism: The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less