Job Search Results for service desk

Insight Global is seeking a Office Assistant to join the team at a large oil and gas company here in Houston, Texas. This role is responsible for managing and stocking five office kitchens while... More maintaining accurate inventory records and ensuring consistent cleanliness and functionality throughout the day. Duties include ordering, storing, labeling, rotating, and tracking kitchen supplies; monitoring coffee machines; and conducting routine inventory counts. The position also oversees mailroom operations by receiving, sorting, distributing, and tracking incoming and outgoing mail and deliveries, handling postage needs, and maintaining organized storage areas. Additional responsibilities include assisting Administrative Assistants with meeting and training setups (including coffee, water, light refreshments, and lunch catering), providing scheduled front-desk coverage to greet visitors, route calls, and maintain lobby appearance, and keeping copy and print centers organized and fully stocked. Working under the direct supervision of the Facilities Manager, this role follows established procedures and service timelines, interacts regularly with internal teams and visitors, exercises initiative to prioritize tasks and resolve routine issues, and identifies minor process improvements related to inventory, mail handling, or vendor follow-ups for managerial review.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Help Desk Analyst for it's technology consulting client in Atlanta that will be responsible for providing tier 1 and 2 customer support for a range of IT-related issues.... More This will be a hybrid opportunity requiring 3-4 days/week onsite. Key duties include troubleshooting Computer hardware/Software issues, iPhones/iPads and Mifi devices, Mac OS, applications, networks, and operating systems. This role involves delivering IT training to new hires, maintaining IT documentation, managing onsite hardware inventory, and ensuring computers are updated with current Microsoft updates and security software. The analyst will also create new hire accounts in AD Manager and handle account and equipment termination procedures when employees leave. Issues that require advanced expertise are escalated to appropriate personnel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Help Desk Analyst for it's technology consulting client in Renothat will be responsible for providing tier 1 and 2 customer support for a range of IT-related issues. This... More will be a hybrid opportunity requiring 4 days/week onsite. Key duties include troubleshooting Computer hardware/Software issues, iPhones/iPads and Mifi devices, Mac OS, applications, networks, and operating systems. This role involves delivering IT training to new hires, maintaining IT documentation, managing onsite hardware inventory, and ensuring computers are updated with current Microsoft updates and security software. The analyst will also create new hire accounts in AD Manager and handle account and equipment termination procedures when employees leave. Issues that require advanced expertise are escalated to appropriate personnel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Phoenix, AZ (3 days/week) and Chandler, AZ (2 days/week). This person will be performing the... More following duties:- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.- Configuring laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.- VPN access by creating RSA tokens.- Improve software installation processes by issuing temporary administration codes through access management tools such as Avecto/Beyond Trust, reducing delays in project timelines.- Use PowerShell scripts for seamless data transfers and backups during laptop replacements or repairs.- Assist with timely equipment availability by coordinating leased device replacements and warranty repairs.- Resolve Office 365 security group issues during onboarding to minimize delays.- Facilitate browser data migration by assisting users with transferring bookmarks and OneNote data during laptop replacements.- During onboarding sessions, educate new employees on VPN connectivity, SharePoint navigation, printing, and IT ticket submission processes.- Assist users with mobile devices (email setup and WiFi)- General assistance with various Service Desk activities/special projects, as needed.- Provide excellent customer service to users and management, including prompt responses to requests.Periodically, this person will spend a day at a secondary site nearby to provide onsite support.This role will be onsite, Monday-Friday from 8am-5pm CST (1 hour lunch). Excludes major holidays and end of year closure (typically last week of calendar year).Compensation range: $24.00-30.00/hr. Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Provide outstanding support to Government customer users. - Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. - Support Microsoft... More Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. - Install software patches, updates, and upgrades, including remote server and workstation administrations. - Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance. - Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. - Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.- Share knowledge with more junior team members. - Report team and individual performance to SLAs/KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this role, the Field Services Engineer provides hands-on, onsite remediation support across different hospital sites and outpatient clinics for endpoints and devices that cannot be resolved... More through remote tools. Day-to-day work centers on troubleshooting and repairing devices impacted by patching or hardening changes, including resolving boot issues, application failures, connectivity problems, and general performance degradation to restore devices to an operational state. The engineer performs imaging and re-imaging, operating system troubleshooting, software reinstalls, and hardware swaps when peripherals or devices are contributing to issues. This role works closely with?but is distinct from?the Service Desk, receiving daily priorities through ServiceNow and heading into the field to address assigned tickets. Engineers also capture remediation evidence, document device outcomes, and provide accurate reporting inputs to support compliance validation, metrics, and SLA tracking. Over time, the role contributes to identifying recurring issues and escalating systemic problems for root cause analysis and more permanent fixes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is looking for a data loss prevention engineer to join the security team. This person will Work within 2-week sprints and participate in daily standups; Manage and support... More DLP operations with a focus on Netskope; Create, deploy, and tune DLP policies across cloud and email environments; Monitor, triage, and respond to DLP alerts and incidents; Handle Tier-2 escalations (1?5 tickets/day) from help desk and SOC; Troubleshoot false positives, missed detections, and policy gaps. Support incident response and investigations related to data exposure. Manage changes and documentation within JiraSupport Netskope Secure Web Gateway (SWG) and CASB functionality. Deploy and configure Netskope Private Access solutions, including: ? Policy configuration? Use-case testing? User support? Document procedures, incidents, and policy changes clearly for audit and knowledge transfer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking IT Technicians to support a large client. In this role, technicians will provide level 1 help desk support by responding to and resolving tickets through Zendesk, escalating... More issues as needed, and ensuring clear, accurate communication throughout the ticket lifecycle. Daily responsibilities include troubleshooting and repairing devices such as workstations, laptops, printers, phones, and handheld devices, as well as resolving networking issues related to Wi-Fi and wired connectivity. Technicians will also manage user access by creating and maintaining user IDs, email accounts, and building access credentials, while supporting device management tasks such as new equipment setup, workstation configuration, inventory tracking, and check-in/check-out processes. Additional responsibilities include assisting with application support tasks like reopening purchase orders, deleting item profiles, generating return labels and commercial invoices, and resolving order or shipping issues. This role requires close collaboration with the operations team to monitor and maintain critical warehouse technology, ensuring seamless day-to-day operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Commercial Escrow/Title Assistant will provide high-level support to a high-volume commercial escrow desk, assisting with complex commercial real estate transactions... More from file opening through closing. This role is ideal for a detail-oriented professional with a strictly commercial background who thrives in a fast-paced, production-driven environment. This position will be on-site 5 days a week in Dallas, Texas. Key Responsibilities? Support the Commercial Escrow Officer throughout the full lifecycle of commercial real estate transactions, from opening to close.? Prepare and review commercial closing statements and assist with settlement coordination.? Review, organize, and track title commitments, title requirements, and related commercial documentation.? Coordinate with internal teams, lenders, attorneys, and external stakeholders to ensure timely closings.? Maintain accurate, compliant files in accordance with Texas commercial title insurance regulations.? Manage multiple commercial files simultaneously in a structured, high-volume workflow.Ensure all escrow activities meet internal quality standards and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Analyst to support a growing, multi-brand organization in the commercial and residential services space. This role will serve as a key point of contact for... More Tier 1 and Tier 2 end-user support across desktops, laptops, mobile devices, and networked systems. The ideal candidate is customer-focused, technically curious, and comfortable working independently and collaboratively to resolve issues, improve processes, and deliver a high level of service across a nationwide user base. Pay for this role is $20-25We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less