Job Search Results for service desk

Ensure the timely and effective deployment of Windows updates to corporate workstations. Work with users to ensure hardware and applications on desktops meet their business needs. Work within a... More small dynamic team and adjust to changing requirements or responsibilities easily and effectively. Respond to help desk requests and other technical problems to ensure that the day-to-day workflow of the Funding Corporation is uninterrupted. The position involves dealing with computer and data security on a daily basis. The organization recognizes its vulnerability to the danger of data corruption or illegal access to our systems. For this reason, this individual must be of high caliber, honest and conscientious.?Test and install Windows desktop updates.?Install, configure, maintain, and administer desktops, laptops, printers, and mobile phones.?Perform routine tasks within the IS Operations group such as backups, documentation, disaster recovery testing, production releases, system maintenance and integrated troubleshooting throughout the environment.?Work effectively with the business users and the Information Services team members.?Set and meet project schedules?Ensure desktop efficiency, integrity and security.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Director of Technology is a pivotal leadership role responsible for building, operating, and evolving the technology foundation that enables our product strategy and business... More outcomes.Reporting to the CPTO, this leader owns the ?how? of technology delivery?translating product vision into scalable, secure, and reliable platforms. The role sits within our Product & Technology organization, partnering closely with Product Management (the ?why? and ?what?) and Data & Analytics, while maintaining clear accountability for the Technology function.This role is central to our evolution from a traditional IT centric model to a modern, product led technology organization, with a strong emphasis on our Salesforce CRM platform integration, and disciplined execution. The Senior Director of Technology also leads and governs our partnership with an external Managed Services Provider (MSP) responsible for Infrastructure, Information Security, and Help Desk services.This position is ideal for a technology leader who thrives at the intersection of platform architecture, engineering execution, operational excellence, and business impact.What You?ll Do (Key Responsibilities)Technology Strategy & Leadership?Partner with the CPTO and Product leadership to define and execute a technology roadmap that directly supports product strategy and company objectives.?Serve as the senior-most leader accountable for technology execution, technical decision making, and delivery outcomes.?Ensure technology strategy balances speed, scalability, reliability, and long term platform health.Platform Architecture & Engineering?Own the architecture and evolution of our core technology platforms, with Salesforce CRM as the primary system of record.?Guide build vs. buy decisions and ensure Salesforce is leveraged effectively without constraining broader platform innovation.?Ensure seamless integration across platforms, services, and data flows in support of end to end business processes.Delivery, Reliability & Operational Excellence?Own the delivery and operational performance of technology platforms, including availability, performance, security, and scalability.?Be accountable for measurable outcomes such as delivery throughput, system reliability, platform adoption, and contribution to key business metrics.?Establish clear engineering standards, technical governance, and quality bars across the technology organization.Agile Execution & Modern Development Practices?Champion a pragmatic, outcome driven agile delivery model that emphasizes predictability, transparency, and continuous improvement.?Ensure modern development practices are consistently applied, including CI/CD, DevOps, automated testing, and observability.?Balance rapid iteration with appropriate technical rigor and risk management.Team Leadership & Engineering Culture?Lead, mentor, and grow a high performing technology organization, fostering a culture of ownership, accountability, and continuous learning.?Build a modern software engineering discipline that attracts, develops, and retains top technical talent.?Clearly define roles, responsibilities, and expectations within the Technology team.MSP & Vendor Partnership?Serve as the primary technology leader overseeing our external MSP across Infrastructure, Information Security, and Help Desk functions.?Establish clear governance, performance metrics, and accountability models with external partners.?Ensure internal engineering and product teams are tightly aligned with MSP delivered services.Cross Functional Partnership?Act as a trusted technology partner to leaders across the business, translating complex needs into effective technical solutions.?Collaborate closely with Data & Analytics to ensure platform architecture enables trusted, timely, and scalable reporting and insights.?Communicate clearly and effectively with both technical and non technical stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Market Analyst to support a fast-growing oil commodities and futures brokerage specializing in crude oil, refined products, and physical energy transactions. This role... More sits directly on a high-volume trading desk and is heavily focused on backend analytics, real-time trade entry, and flawless execution of physical product trades rather than trading or brokerage progression. You will be responsible for accurately capturing, validating, and submitting trade data for physical energy transactions under strict regulatory time windows, maintaining pricing structures, and ensuring trades are booked correctly and error-free in rapidly moving markets. This is a mission-critical role with zero tolerance for mistakes, ideal for someone who thrives in fast-paced environments, loves precision-driven work, and wants long-term stability in an analyst seat rather than a path into trading. This is a full-time, in-office position based in Houston, Texas (5 days/week).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global?s is looking for a Tier 2 Desktop Support Analyst to join their team in Scottsdale, AZ. This primary responsibility of the candidate will be taking phone calls from a phone... More queue, answering chats, working the unassigned queue and being the desktop support point of contact for the 300+ onsite end users. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Help Desk Analyst for it's technology consulting client in Renothat will be responsible for providing tier 1 and 2 customer support for a range of IT-related issues. This... More will be a hybrid opportunity requiring 4 days/week onsite. Key duties include troubleshooting Computer hardware/Software issues, iPhones/iPads and Mifi devices, Mac OS, applications, networks, and operating systems. This role involves delivering IT training to new hires, maintaining IT documentation, managing onsite hardware inventory, and ensuring computers are updated with current Microsoft updates and security software. The analyst will also create new hire accounts in AD Manager and handle account and equipment termination procedures when employees leave. Issues that require advanced expertise are escalated to appropriate personnel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As... More an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity!Additional Details: Service Delivery Responsibilities: * Manage Site IT operations with respect to service delivery. * Manage ServiceNow tickets to ensure timely resolution * Point of contact for escalation of critical service tickets. * Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.) * Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities: * Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. * Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. * Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. * MyAccess Administrator MyAccess requests and approvals (unique to some sites) * Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). * Develop and maintain a site disaster recovery plan for IT assets.Enterprise Support: ?Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.?Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).?Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.?Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As... More an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity!Additional Details: Service Delivery Responsibilities: * Manage Site IT operations with respect to service delivery. * Manage ServiceNow tickets to ensure timely resolution * Point of contact for escalation of critical service tickets. * Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.) * Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities: * Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. * Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. * Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. * MyAccess Administrator MyAccess requests and approvals (unique to some sites) * Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). * Develop and maintain a site disaster recovery plan for IT assets.Enterprise Support: ?Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.?Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).?Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.?Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Junior to Intermediate Business Analyst to join the Capital Markets Technology team on a 1-year contract. The role will support multiple Capital Markets business projects... More and requirements.The team specializes in Collateral and Funding Management, including Source and Uses Allocations to support funding optimization within the Capital Markets space. The Business Analyst will primarily work with the Capital Markets Central Funding Desk and will also have opportunities to support other desks and asset classes through a cross-asset collateral management platform.The role involves working with Databricks using SQL and/or Python, supporting reporting and business analysis through Plotly dashboards. There are also opportunities to work with Power BI. Strong Excel skills are required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Phoenix, AZ (3 days/week) and Chandler, AZ (2 days/week). This person will be performing the... More following duties:- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.- Configuring laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.- VPN access by creating RSA tokens.- Improve software installation processes by issuing temporary administration codes through access management tools such as Avecto/Beyond Trust, reducing delays in project timelines.- Use PowerShell scripts for seamless data transfers and backups during laptop replacements or repairs.- Assist with timely equipment availability by coordinating leased device replacements and warranty repairs.- Resolve Office 365 security group issues during onboarding to minimize delays.- Facilitate browser data migration by assisting users with transferring bookmarks and OneNote data during laptop replacements.- During onboarding sessions, educate new employees on VPN connectivity, SharePoint navigation, printing, and IT ticket submission processes.- Assist users with mobile devices (email setup and WiFi)- General assistance with various Service Desk activities/special projects, as needed.- Provide excellent customer service to users and management, including prompt responses to requests.Periodically, this person will spend a day at a secondary site nearby to provide onsite support.This role will be onsite, Monday-Friday from 8am-5pm CST (1 hour lunch). Excludes major holidays and end of year closure (typically last week of calendar year).Compensation range: $24.00-30.00/hr. Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Office Assistant to join the team at a large oil and gas company here in Houston, Texas. This role is responsible for managing and stocking five office kitchens while... More maintaining accurate inventory records and ensuring consistent cleanliness and functionality throughout the day. Duties include ordering, storing, labeling, rotating, and tracking kitchen supplies; monitoring coffee machines; and conducting routine inventory counts. The position also oversees mailroom operations by receiving, sorting, distributing, and tracking incoming and outgoing mail and deliveries, handling postage needs, and maintaining organized storage areas. Additional responsibilities include assisting Administrative Assistants with meeting and training setups (including coffee, water, light refreshments, and lunch catering), providing scheduled front-desk coverage to greet visitors, route calls, and maintain lobby appearance, and keeping copy and print centers organized and fully stocked. Working under the direct supervision of the Facilities Manager, this role follows established procedures and service timelines, interacts regularly with internal teams and visitors, exercises initiative to prioritize tasks and resolve routine issues, and identifies minor process improvements related to inventory, mail handling, or vendor follow-ups for managerial review.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less