Job Search Results for service desk

The Security Engineer will be responsible to actively promote, maintain and validate the availability, integrity, and confidentiality of the organizational information assets. This will be done in... More compliance with company security policies, standards and best practices. The Security Engineer will work across functional/divisional lines to develop and implement IT Security strategies, policies, and procedures. They will carry out all phases of information systems/networks security program that involves access to computers and computerized data. They will conduct regular audits to ensure that systems are being operated securely, and information systems security policies and procedures are being implemented as defined in security plans. They will conduct investigations of computer security violations and incidents as well as any associated reporting requirements. They Security Engineer will respond to queries and requests for computer security information and reports. This individual is responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality while implementing security strategies, policies, and procedures. This role includes conducting ongoing vulnerability assessments and audits, driving remediation work, and investigating security-related help desk tickets as incidents arise. The engineer analyzes intrusion detection and prevention logs, supports internal security products and services, and provides clear status updates to both management and business teams. Additionally, they resolve technology issues for employees, promote security awareness across the organization, and support system patch management. This role may include other related tasks as assigned by leadership. Please note there is an aspect of on call rotation in the role. The goal of this contract is to convert this person full time. The expected salary range for this role is between $105,000-130,000. Please note that pay will be negotiated and numbers can fluctuate depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior UX Researcher with experience in physical product development to join a customer facing research and insights team. This role will be embedded in an Industrial... More Design team to help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product impacts. On a day to day basis, candidates can expect to partner with Industrial and UX Designers, the larger UX Research team to develop and execute UX Research projects/programs aimed at understanding customer needs, expectations, and experiences. Candidates will perform activities from early/generative user research, through rapid/iterative formative testing, and later evaluation.In this role it is important to have a critical thinking mindset and be able to challenge the use ofresearch techniques, and suggest techniques better suited to specific scenarios. Understanding when less-direct data gathering methods may be appropriate, e.g. observation vs interviewing when studying a business process and making those suggestions will be important for day to day interaction in this position. Being able to confidently recommend research methods and approached based on the Industrial Design business needs will be a key factor in finding success. Day to day Deliverables: Execute research activities (e.g. user interviews/testing/evaluation, field studies,journey mapping) to uncover experience and product development insightsProduce research documents ? screeners, question guides, reports, etcModerate/host workshops such as ideation sessions Build impactful and influential insights and stories spotlighting the most business relevant user orientations and behaviorsPerform desk research (e.g. lit reviews) to inform the front end of new projectsManage the research participant experience, to ensure their comfort during research sessions, and protect their personal/private dataCollaborate with and manage stakeholders across various functions/disciplines including industrial design and technology partnersThoughtfully leverage AI tools to support your workflow and uncover innovative and impactful new ways of workingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Deployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows... More 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deploymentsTargeting $35 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team! This individual will provide end-user, deskside support for 90 users... More onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite.Key Responsibilities? Provide end-user support for desktops, laptops, mobile devices, and peripherals.? offering immediate assistance to users.? Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications.? Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting.? Manage incidents and service requests through ServiceNow.? Assist with onboarding/offboarding tasks including device setup and account provisioning.? Maintain and support printers, scanners, and label printers.? Document resolutions and contribute to knowledge base articles.? Provide executive-level support with professionalism and discretion.? Collaborate with internal teams and vendors to resolve application or infrastructure issues.Technical Skills & ExperienceEnd-User Support:? Windows 10/11 support and troubleshooting? Office 365, SharePoint, Teams? Printer and peripheral support? Mobile device support (iOS/Android)? Service desk experience (preferably ServiceNow)Network & Systems:? Basic understanding of TCP/IP, LAN/WAN? Wired/wireless network troubleshooting? IP phone and switch cabling supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Firewall Network Engineer is responsible for implementing and overseeing firewall policies based on input from the Information Security Team. This role acts as a liaison between... More Information Security and Networking teams, ensuring effective communication and collaboration.Key responsibilities include: Collaborating with the Project Management Office and application system owners to guide system designers on firewall requirements and document system communication flows affecting firewall configurations. Advising business partners on B2B VPN requirements and documenting VPN configurations and communication flows. Maintaining up-to-date system communication design documents for all systems traversing firewalls. Assisting other teams in troubleshooting systems by analyzing firewall logs and interpreting TCP/IP packet captures. Ensuring all firewall appliances are current with OS versions, anti-virus signatures, applications, threat databases, Wildfire, and associated licenses. Staying informed about emerging firewall technologies, evaluating new features, and providing recommendations to IT management. Performing firewall hardware break/fix replacements and upgrades as needed. Monitoring Service Desk incident and request tickets, taking ownership of or delegating firewall issues to appropriate personnel. Participating as an active member of the Technical Review Board and Change Advisory Board for system change management. Initiating effective communication with all Information Technology areas to ensure information is disseminated effectively for planning, decision-making, and other management needs. Maintaining clear communication and effective relations with all health system departments, users, and user groups. Conduct research on firewall network products, services, protocols, and standards in support of network procurement and development efforts Establish connectivity and uptime service level agreements Be knowledgeable about and supportive of Administrative Procedures and directives Perform other duties as may be required of assigned by the Manager of Information SystemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The IT Support Handler will provide friendly, efficient technical support to end users across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and... More resolving a wide range of IT issues while delivering a high-quality customer experience. The ideal candidate is technically curious, service-oriented, and comfortable managing multiple requests simultaneously in a fast-paced environment.ResponsibilitiesProvide first- and second-level technical support to users via phone, chat, and emailDiagnose, troubleshoot, and resolve hardware, software, and basic network issuesAccurately document issues, resolutions, and follow-up actions in the ticketing systemManage and prioritize multiple support requests at once while meeting service expectationsEscalate complex or unresolved issues as needed while maintaining ownership of the ticketCommunicate clearly and professionally with users, setting expectations and providing updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Administrator to join one of their federal contracting clients in the Baltimore, MD area. The Network Admin will support a SATCOM contract and will be in... More charge of operational support, sustainment, and oversight of STRMM (SATCOM Terminal Remote Management and Monitoring) systems across local and remote environments ? configuring and monitoring satellite dishes remotely. This role works closely with Network Engineers, vendors, and military stakeholders to ensure system availability, security compliance, and timely resolution of issues. An active Secret security clearance is required. This is a fully onsite opportunity ? 5 days a week. Essential Duties & Responsibilities-Support Network Engineers with STRMM software updates across cluster and terminal servers-Coordinate with CodeMettle to implement applicable IAVA (Information Assurance Vulnerability Alert) updates and deploy them to remote systems-Work with SMC Help Desk personnel to oversee sustainment and support activities for local and remote STRMM systems-Monitor and manage all CodeMettle-assigned trouble tickets, ensuring issues are tracked from open to close-Coordinate with AFCENT and CodeMettle engineers to resolve STRMM issues impacting the AFCENT network-Ensure system support activities align with military network and cybersecurity requirements-Provide status updates, documentation, and escalation support as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a System Administrator to join one of their federal contracting clients in the Baltimore, MD area. The System Admin will support a SATCOM contract and will be in charge... More of operational support, sustainment, and oversight of STRMM (SATCOM Terminal Remote Management and Monitoring) systems across local and remote environments ? configuring and monitoring satellite dishes remotely. This role works closely with Network Engineers, vendors, and military stakeholders to ensure system availability, security compliance, and timely resolution of issues. An active Secret security clearance is required.This is a fully onsite opportunity ? 5 days a week. Essential Duties & Responsibilities-Support Network Engineers with STRMM software updates across cluster and terminal servers-Coordinate with CodeMettle to implement applicable IAVA updates and deploy required patches to remote systems-Work with SMC Help Desk personnel to oversee sustainment and support activities for local and remote STRMM systems-Monitor and manage CodeMettle-assigned trouble tickets, ensuring issues are tracked and resolved from open to close-Coordinate with AFCENT and CodeMettle engineers to troubleshoot and resolve STRMM-related system issues impacting the AFCENT network-Ensure systems remain compliant with military cybersecurity and operational requirements-Provide documentation, reporting, and status updates as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are hiring a Sales Director to build and lead a new Growth Team focused on expanding our managed and recurring revenue business. This leader will own the strategy and execution for pipeline... More generation, deal pursuit, and account expansion across managed services and subscription/recurring offerings. You will partner closely with Marketing, and establish a repeatable sales motion, and deliver predictable ARR/MRR growth.Key Responsibilities?Build and lead a high-performing Growth Team (hiring, onboarding, coaching, performance management) focused on managed services and recurring revenue.?Own and deliver quarterly and annual new ARR/MRR and expansion targets; establish forecasting rigor and pipeline hygiene.?Define the go-to-market strategy, segmentation, and ideal customer profile (ICP) for managed/recurring offerings; translate strategy into measurable plays.?Create a repeatable sales motion, including discovery, qualification, value messaging, pricing/packaging alignment, and proposal/SoW standards for managed services.?Drive pipeline generation in partnership with Marketing (campaigns, outbound sequences, events, partner initiatives) and ensure efficient lead-to-opportunity conversion.?Lead complex deal cycles from first meeting through negotiation and close; structure multi-year agreements and renewals to optimize retention and growth.?Implement and improve sales operating cadence: weekly pipeline reviews, account planning, QBRs, deal desk/approval flows, and CRM data quality.?Represent the Growth Team in cross-functional planning; ensure alignment of capacity, delivery readiness, and customer success outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less