Job Search Results for call center
Oct 03, 2024
Auburn Hills, MI
|
Customer Service
|
Contract
|
$22 - $27 (hourly estimate)
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Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking... inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. Pay Rate: 26.94/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 26, 2024
Cincinnati, OH
|
Nurse
|
Contract
|
$42 - $52 (hourly estimate)
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Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 27, 2023
Auburn Hills, MI
|
Customer Service
|
Contract,Perm Possible
|
$20 - $25 (hourly estimate)
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Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 06, 2024
Charlotte, NC
|
Physician Assistant
|
Perm
|
$240k - $260k (estimate)
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Responsibilities: Evaluate and treat patients at the center following established care standards Monitor patient care quality using available data and chart reviews Assist in coordinating patient... services, including specialty referrals, hospital coordination, and home health care Actively participate in care team huddles, providing medical expertise Foster cooperation within the practice by maintaining a professional and approachable demeanor Ensure timely and accurate medical record documentation, collaborating with quality-based coders Adhere to policy and protocol defined by Clinical Leadership Engage in discussions with the Regional Medical Director (RMD) regarding care quality, outcome data, policies, procedures, and records Explore growth opportunities for new or existing services within the center Participate in the local primary care on-call program as needed Maintain compliance with licensing, certification, and accrediting bodiesDedicate 100% of your time to direct patient care, including patient-facing interactions and administrative tasks related to patient care.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 10, 2024
Tempe, AZ
|
Customer Service
|
Contract-to-perm
|
$17 - $21 (hourly estimate)
{"JobID":379910,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-111.907545454545,"Longitude":33.3304545454545,"Distance":null},"State":"Arizona","Zip":"85284","ReferenceID":"PHX-732977","PostedDate":"\/Date(1725988599000)\/","Description":"On a daily basis, you will be a part of a team called Driver Support Services, supporting this client\u0027s direct internal carrier\u0027s and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Dispatch Operation Specialists","City":"Tempe","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1+ year of recent relative experience working in a call center for a large enterprise reputable company-Excellent phone presence is a must! This team is the white glove customer service team for Amazon-Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.-Must be a quick learner and able to work a heavy amount of OT and throughout the holidays","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.8200,"SalaryLow":16.6560,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the... carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 30, 2024
Saint Louis, MO
|
Surgical Technician
|
Perm
|
$25 - $30 (hourly estimate)
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Insight Global is looking to bring on 2 Scrub Techs to their client's team in the St. Louis area! The Operating Room Scrub Tech scrubs for surgical procedures and demonstrates competence while... functioning as a member of the surgical team. Prepares and maintains supplies, instruments and equipment related to these procedures. Supports the philosophy, objectives, and goals of the Surgery Center. Supports and participates in quality improvement activities. Position requires weekdays only--no holidays, weekends, or call. Based on experience, this candidate will be making anywhere from $25-$30/hr,We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 09, 2024
Deerfield Beach, FL
|
Managerial / Professional
|
Perm
|
$170k - $180k (estimate)
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This includes managing live call queue channels with performance KPIs and stakeholder accountability.Material Sourcing: Source internal and third-party material throughout the state to accommodate internal and external customers while balancing material budgets for the internal Ready-Mix business. This includes price and volume negotiations.Vendor Communication: Balance communication with third-party haulers and vendors to protect margins through rate and capacity negotiations across product lines.Call Center Leadership: Act as the leader for the corporate call center, responsible for assisting in interviews to fill positions for all live dispatching and customer service channels. This includes building an annual budget, overseeing management and staff, and continuous improvement training.Sales Collaboration: Collaborate with commercial sales teams across product lines to maintain transparency around customer experience and delivery efficiency. Maintain, edit, or create new KPIs that provide at-a-glance results for the executive team and business stakeholders.Budget Management: Work with department heads to build out a departmental and live channel annual budget specific to headcount and overtime goals.Team Development: Mentor and develop team members by identifying training needs and providing coaching and growth opportunities.Metrics Tracking: Develop and maintain a robust system for tracking and analyzing key supply chain metrics such as on-time delivery, order accuracy, inventory turnover, and cost performance.Resource Leverage: Leverage network resources to maintain and gain leverage specific to raw material sourcing through third-party haulers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Logistics Director","City":"Deerfield Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"10+ years of progressive Logistics \u0026 Supply Chain experience.Minimum of 3 years of hands-on experience in the building material industry.Strong knowledge of supply chain principles, practices, and industry trends.Bachelors degree in Logistics, Supply, Business Administration, Economics, or Finance required.MBA or masters in supply chain or logistics preferred.P\u0026L experience with a minimum of $50 million.Transportation budget experience exceeding $100 million.","Skills":"","Industry":"Managerial / Professional","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":180000.0000,"SalaryLow":170000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Transportation Coordination: Lead coordination of Trucking & Rail transportation, collaborating with the Director of Ocean Freight Logistics to ensure proper scheduling, storage, and shipping of... barge material.Supply Chain Strategy: Develop, execute, and defend supply chain strategy in alignment with overall business objectives.Network Improvement: Identify opportunities for improvement in the network and leverage stakeholder feedback to prioritize and execute projects.Product Availability: Coordinate with production, commercial, and terminal leaders to ensure product availability and delivery for internal and external customers.Freight Operations Oversight: Oversee freight/transportation operations, including high-level selection of carriers, routing, and scheduling to ensure timely and cost-effective delivery of goods.Customer Experience: Direct accountability for the customer experience and logistics centers for Ready-Mix, Block, Replenishment, freight operations, and internal transportation fleet. This includes managing live call queue channels with performance KPIs and stakeholder accountability.Material Sourcing: Source internal and third-party material throughout the state to accommodate internal and external customers while balancing material budgets for the internal Ready-Mix business. This includes price and volume negotiations.Vendor Communication: Balance communication with third-party haulers and vendors to protect margins through rate and capacity negotiations across product lines.Call Center Leadership: Act as the leader for the corporate call center, responsible for assisting in interviews to fill positions for all live dispatching and customer service channels. This includes building an annual budget, overseeing management and staff, and continuous improvement training.Sales Collaboration: Collaborate with commercial sales teams across product lines to maintain transparency around customer experience and delivery efficiency. Maintain, edit, or create new KPIs that provide at-a-glance results for the executive team and business stakeholders.Budget Management: Work with department heads to build out a departmental and live channel annual budget specific to headcount and overtime goals.Team Development: Mentor and develop team members by identifying training needs and providing coaching and growth opportunities.Metrics Tracking: Develop and maintain a robust system for tracking and analyzing key supply chain metrics such as on-time delivery, order accuracy, inventory turnover, and cost performance.Resource Leverage: Leverage network resources to maintain and gain leverage specific to raw material sourcing through third-party haulers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Nov 10, 2022
Elkton, MD
|
Telecom / PBX / Cable Technician
|
Perm
|
$68k - $101k (estimate)
{"JobID":239427,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-75.8129090909091,"Longitude":39.6046363636364,"Distance":null},"State":"Maryland","Zip":"21921","ReferenceID":"HPA-537706","PostedDate":"\/Date(1668118441000)\/","Description":"This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Telecom Analyst","City":"Elkton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- At least 3 years exp with PBX Phone Systems- Live within 45 minutes of Elkton, MD- Experience with Voice Messaging systems","Skills":"","Industry":"Telecom / PBX / Cable Technician","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":101000.0000,"SalaryLow":68000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 22, 2024
Plano, TX
|
PC Technician
|
Contract-to-perm
|
$23 - $29 (hourly estimate)
{"JobID":376400,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-96.7184545454545,"Longitude":33.0570909090909,"Distance":null},"State":"Texas","Zip":"75074","ReferenceID":"FTW-728695","PostedDate":"\/Date(1724343399000)\/","Description":"This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Level 2 Service Desk","City":"Plano","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3+ years experience in a helpdesk/Service Desk role providing both hands on and virtual/phone support in a Level 2 capacity 1+ Year of experience troubleshooting Audio Visual equipment, specifically with Crestron is preferredDirect Experience with Hardware and Software Trouble ShootingWindows 10 experience Experience Remoting into users and troubleshooting using remote softwareImaging experience specifically with SCCM, creating imagesMobile device management specifically with Microsoft Intune or similar Microsoft and Adobe trouble shooting experience Ticketing system experience (service now preferred) Excellent customer service and communication","Skills":"Comptia certifications Microsoft certifications","Industry":"PC Technician","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":29.0000,"SalaryLow":23.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming... calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 05, 2024
Auburn Hills, MI
|
Customer Service
|
Contract
|
$19 - $24 (hourly estimate)
{"JobID":372783,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-83.2384545454545,"Longitude":42.682,"Distance":null},"State":"Michigan","Zip":"48326","ReferenceID":"COL-724182","PostedDate":"\/Date(1722863660000)\/","Description":"Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. Pay Rate: 26.16/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Support Representative","City":"Auburn Hills","ExpirationDate":null,"PriorityOrder":0,"Requirements":"High School diploma or GED Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and componentsoHands on Experience: mechanic or technicianoCustomer Service: customer support, technical support, store manager, parts manager, or warranty analystAutomotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a scriptComputer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone","Skills":"Associates Degree or Bachelors Degree (Automotive Technology, Engineering) Previous experience working at a dealership or an automotive support store (AutoZone, OReillys, NAPA, Advanced Auto Parts) ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment) Heavy or Medium Truck experiencePrevious experience or knowledge on air disc brakes Hands on vehicle repair experience","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking... inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. Pay Rate: 26.16/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .